Alexandra Care Home

370 Wilsthorpe Road, Long Eaton, Nottingham NG10 4AA
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9.7 59 Reviews
  • Alexandra Care Home, Nottingham
Alexandra Care Home provides residential and nursing care to adults over the age of 65. With 39 en suite bedrooms, spacious living and dining areas and a great outdoors space, residents are sure to feel at home the moment they step through the door.

At Alexandra Care Home, the team provide quality care for a variety of different needs and requirements. Personalised care plans and round the clock care ensure residents receive the support they need today and in the future.

The home is located in a residential area in Long Eaton, Nottingham, with easy access for loved ones to visit as often as they please. Please contact the team to find out more.

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Care Provided by Alexandra Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Abi Oluikpe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998
    • Number of floors: 2

Funding & Fees Guide for Alexandra Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £950
    • Self-Funded Residential Dementia Care £1,000 – £1,000
    • Self-Funded Nursing Care £1,050 – £1,050
    • Self-Funded Nursing Dementia Care £1,100 – £1,100
    • RESPITE Self-Funded Residential Care £950 – £950
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,000
    • RESPITE Self-Funded Nursing Care £1,050 – £1,050
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,100

  • All charges are subject to assessment .
  • (these prices are only a guideline, please contact Alexandra Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available at the front and back of the building


Alexandra Care Home Reviews (59)

Total of 59, showing 1-20
9.7

Alexandra Care Home has a Review Score of 9.7 (9.703) out of 10, based on 18 reviews in the last 2 years. Over all time Alexandra Care Home has 59 reviews.

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Review from L J (Daughter of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent teamwork - right across the care home. Always greeted with a smile and respect. As a family, we now know that we made the right decision to move my dear Mum here. We all can not be happier as a family.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you so much for your kind comments. All the staff work so hard as a team and it's lovely to see that acknowledged thanks.


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Review from Ruth H (Daughter-in-law of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the short time my father-in-law was at Alexandra Care Home, he was treated with respect and care. The staff were friendly and welcoming when we visited. The difficult experience of end-of-life care was made so much easier by knowing he was being so well looked after.

Reply from Abi Oluikpe, Registered Manager at Alexandra Care Home

Thank you so much for your kind words. Our clinical team takes extra care in ensuring comfort for people at this stage of life and your cooperation made it much easier to achieve that for your father-in-law. Our condolences to the entire family.


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Review from Andrew H (Son of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was at Alexandra for around 3 weeks until his death in early June. Before he even arrived the care home staff were working with staff at the Hospital and the continuing care team to get him there. They were always friendly and accommodating and clearly demonstrated their love, care and compassion
for Dad throughout the time he was at the home. I cannot fault them.

Reply from Abi Oluikpe, Registered Manager at Alexandra Care Home

Thank you so much for your kind words. Your cooperation made caring for your dad much easier and we are very grateful for that chance at providing him the end-of-life comfort that you are pleased with. Our condolences to the entire family.


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Review from Paul M (Son of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming when we visit Dad, and he's happy here even referring to it as a hotel, lots of activities daily themed-days, singers and entertainers. Walks and visits to garden centres.
Staff treat Dad with dignity and respect.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you for your kind review. One member of staff in particular works very hard ensuring a great variety of activities and staff are extremely passionate about treating our residents like family. Thanks again


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Review from Diane M (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a short time in the Aleandra, but I cannot put into words what she received and myself, all of our family. Everyone was brilliant when her life drew to a close. I have seen such love, care and compassion. They are all truly angels and will always hold a place in my heart.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you for your lovely words. We only get one chance to get things right, and I know the staff will really appreciate your comments. Condolences to you and your family.


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Review from A A (Son of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Takes good care of my father.

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Review from A W (Wife of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Taken great care of my husband during his long stay at Alexandra Care Home, they have always taken good care of us too as a family As well when we have visited him over the years. In fact the staff have always seemed more like friends than care home staff Nothing has been too much trouble whatever our
request and for this we really thank them one and all for their care and kindness.
We were very lucky that my husband was a resident at this care home.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you for your kind words. We really do believe in a holistic approach where we support both the residents and their family. The staff do an amazing job in the home too!


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Review from M P (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Alexandra Care Home enough. Mother was made very welcome from first moving in. The staff are very good and attentive at all times. The food is good and drinks and snacks are given most of the day. The entertainment is second to none, there is always something happening, family are welcome
24/7. Mum is always clean and well provided for. Her room is lovely and clean. The manager is excellent, we had a problem which the manager sorted out within hours and now we are more content.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you so much for your lovely comments. All staff in all areas of the home work really hard to make sure our residents are cared for and supported as they would want. To hear we are achieving that is much appreciated. Thank you!


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Review from George W (Husband of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife only came to the care home on the 8th of August 2023. She had one-to-one care at the start. It's difficult at times for the staff taking her clothes off and on. She was always a very private person, maybe thinks she's being abused!
Overall, I'm very pleased with the patience of the staff (carers).
So thank you to everyone.

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Review from Bryan P (Husband of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased by the way that my wife is being cared for. Very pleasant and caring staff when ever I visit-which is often. So pleased to have found somewhere that I and the family have confidence that she is being well looked after at what is a difficult time for us all.

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Review from P G (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been in this home I have found everyone related to her care, very helpful/easy to approach. All staff that I have dealt with have been understanding with any of my concerns.

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Review from Denise C (Sister of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly, I can't really review the food as I've never been there at meal times but my brother says he's always enjoyed his meals, so that is good for me. It is also very secure in all the areas that I've seen.

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Review from A R (Daughter of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All round a two-week stay had no problem at all, cannot fault anything.

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Review from Cath B (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were not prepared for Mum to go into a care home so when it happened in 2021 it was very helpful to have the manager there to help us. Mum doesn’t always appreciate the help and care she receives so I’m very grateful to all the staff for the patience they show. I visit very regularly and am always
made to feel welcome.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you for the kind comments. These decisions are never easy and we try our best to support families with the transition.


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Review from B H (Husband of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always received a warm welcome and greeted with a smile by all staff. My wife seems to be happy which isn't always easy and hasn't complained about anything. My experience overall is very satisfactory, it's somewhat of a lottery when choosing a care home for someone special, my gratitude to the
management and staff.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you for the review and kind words, they mean a lot to us.


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Review from Patrick M (Son of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra House is an excellent nursing home for my father who has severe dementia. All of the staff have been caring and pragmatic with a willingness and kindness to do their best for my father. Liaison with the NHS, Social Services and the Local Authority has been exemplary.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you so much. It's a pleasure having your dad and being able to work with all the family so positively.


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Review from Diane M (Daughter-in-law of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been very pleased with the excellent care at Alexandra Care Home. The managers and staff have all taken time to understand and care for the needs of my father-in-law. These needs have grown more challenging during his stay and staff have been kind considerate and caring at all times.
The
manager is always available to discuss care plans and overall care. The care staff have taken the time to understand my father-in-law’s needs and work hard to ensure that his residency is well managed and caring. The facilities are well looked after and managed, with regular activities and parties for Xmas and special occasions. I would highly recommend it.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you. We will ensure the carers have your lovely feedback and thank you for your kind comments.


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Review from P J (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Alexandra Care Home since July 2022. We are all very happy with his care. We know he is safe and happy, He can be challenging and knowing the staff look after him so well gives us all peace of mind. The staff are amazing, they work so hard and they ate very dedicated to the
residents.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you for the lovely comments and I know the staff will very much appreciate them!


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Review from Ann W (Wife of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No one wants to think about having to find a care home for a loved one. When we needed to find a care home some years ago now and having checked out quite a few, we were very pleased to secure a place at Alexandra Care Home. He has now been a resident there for some time and although his health has
deteriorated I know he is well cared for and his general health is monitored and any adjustments needed to his care are sorted out and implemented.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you for the kind comments, Ann. No one plans to go to a care home and it's up to us as providers to make it a home-from-home and work with families to do the best for their loved ones. I'm so pleased you're happy with the care at Alexandra, thank you.


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Review from Emma S (Daughter of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This relates to my Dad's first couple of weeks only, but first impressions were very good. Taking Dad with my 85-year-old Mum to a care home was a very stressful and difficult time. Staff demonstrated skill and care in dealing with the situation. All staff I met on visits during his first two weeks
were friendly, helpful and obviously keen to help Dad settle in and were building relationships with him. Although very sad at my Dad having to move into a care home, the initial experience and observations gave me confidence that he was being well looked after and supported at Alexandra Court.
Please note; Feedback below is based on limited experience of some areas and covid restrictions. For example, activities and furnishings. Also, Dad moved to a different room (for understandable reasons), but to a less pleasant one, which is reflected in the facilities/room rating. The garden is lovely.

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Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Alexandra Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.703 for Alexandra Care Home is calculated as follows: ( (154 Excellents x 5) + (48 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 209 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Alexandra Care Home

What types of Care is Alexandra Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexandra Care Home provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Alexandra Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Alexandra Care Home?

Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexandra Care Home to the centre of Nottingham?

7.0 mile(s) as the crow flies, distance by road may be significantly further.