Alexandra Care Home

370 Wilsthorpe Road, Long Eaton, Nottingham NG10 4AA
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9.7 59 Reviews
  • Alexandra Care Home, Nottingham
Alexandra Care Home provides residential and nursing care to adults over the age of 65. With 39 en suite bedrooms, spacious living and dining areas and a great outdoors space, residents are sure to feel at home the moment they step through the door.

At Alexandra Care Home, the team provide quality care for a variety of different needs and requirements. Personalised care plans and round the clock care ensure residents receive the support they need today and in the future.

The home is located in a residential area in Long Eaton, Nottingham, with easy access for loved ones to visit as often as they please. Please contact the team to find out more.

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Care Provided by Alexandra Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Abi Oluikpe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998
    • Number of floors: 2

Funding & Fees Guide for Alexandra Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £950
    • Self-Funded Residential Dementia Care £1,000 – £1,000
    • Self-Funded Nursing Care £1,050 – £1,050
    • Self-Funded Nursing Dementia Care £1,100 – £1,100
    • RESPITE Self-Funded Residential Care £950 – £950
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,000
    • RESPITE Self-Funded Nursing Care £1,050 – £1,050
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,100

  • All charges are subject to assessment .
  • (these prices are only a guideline, please contact Alexandra Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available at the front and back of the building


Alexandra Care Home Reviews (59)

Total of 59, showing 21-40
9.7

Alexandra Care Home has a Review Score of 9.7 (9.703) out of 10, based on 18 reviews in the last 2 years. Over all time Alexandra Care Home has 59 reviews.

Overall Experience

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Review from C T (Husband of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has just moved into this care home. I am delighted with the care shown, not only to my wife but also to me personally. Long may this continue.

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Review from Lynsey P (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so, so nice and warm. They're like family, they look after my dad so well. I can't thank them enough. Thank you all so much!

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Review from Jill N (Sister of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always appear dedicated and helpful. The home is always clean when I visit. All the staff who care for my brother are always friendly and helpful.

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Review from Ruth B (Daughter of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff here highly enough. My father was a resident receiving palliative care at Alexandra and despite Covid restricted visiting we were made to feel welcome. The care and compassion he received was excellent and he was clearly very well cared for. The compassion we were shown on
the night he died was outstanding.

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Review from D S (Son of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and professional home. Mum is happy to live at the home for the past 7 years. The home coped very well with the tough Covid-19 period.

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Review from Susan F (Daughter of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very well cared for during his stay at Alexandra care home, and the home communicated well with us about his care. The staff encouraged him to join in activities and were interested in what he enjoyed. Staff were also very compassionate towards us when he passed away, thank you.

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Review from A B (Daughter of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited mum once Alexandra Care Home re-opened for visits during Covid-19. Very helpful and professional team. I received a letter prior to the visit explaining what would happen. Everyone always very helpful and show lots of care towards families and the residents.

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Review from J H (Husband of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found staff understanding, caring and facilities very good.
Very happy to see my wife.

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Review from Steve (Son of Resident) published on 2 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our elderly, dementia suffering, mother has spent the last five months at Alexandra. I can not overstate the phenomenal standard of care received during this time. She has been carefully dressed and prepared each day, quality food and drink is provided, not only at designated meal times, but on demand
at any time of day or night. The staff at every level have been both attentive and genuinely caring whilst looking after her every need. It has been a relief to find somewhere providing this quality of care.
Also, of importance, has been the warmth which family members have received when visiting. We shall be forever grateful to every member of staff involved in her care and well-being.

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Review from William T (Husband of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a very high regard for staff and conditions and management are excellent.

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Review from S C (Daughter of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was admitted into Alexandra mid-November 2019 and from day one she has only received the highest level of care, understanding and kindness. The thoughtfulness of all the staff has been more than we could have hoped for. Nothing seems to be too much trouble if we ask for something to be done
it happens without having to ask twice. The staff take care to make sure that she is dressed nicely each day and her room is always very clean and tidy, as is the whole environment. If she gets up early somebody makes sure she has a drink and a little something to eat until it's breakfast time. One member of staff has even recorded how to look after her bonsai tree - amazing.
The company ethos of kindness has been totally embraced by every member of staff at Alexandra. As a family, we would like to thank all the staff for making our mother's life calmer and happier.

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Review from C O (Daughter of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed how my Mum has so quickly settled in and being treated.

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Review from J H (Wife of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the Alexandra Care Home for 16 months. He is very happy there and is always well cared for. All the carers are excellent and so kind with their patients.
He enjoys the singing and entertainment downstairs and they do an excellent job.
Thank you for looking after him so well.

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Review from K H (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a frequent visitor to the Alexandra Care Home with my sister and mother to see Dad, our overall impression and opinion of the care provided for Dad is lovely and caring. All his individual needs are met in a homely, loving and professional manner, from all levels of staff.
We, as a family, have
always been made extremely welcome ad have been invited to join in with home activities and celebrations that we have enjoyed. Thank you.

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Review from Denise C (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the home for two years and has at times been "difficult" for the nurses and carers who have all treated him with patience and kindness. He is kept clean and tidy and is happy with his surroundings. He enjoys his food and his carers encourage him and ensure he has his favourite
foods. What a place, what more could I ask for?

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Review from Angela H (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Went through my dad's care plan. I was very pleased with how comprehensive it seemed, there didn't appear to be any aspect of his care not covered.
I think all the staff do an amazing job and I feel everyone is approachable and friendly. There is always someone to have a friendly chat with if the
visit has been difficult.
Dad is always clean and well cared for, what more could I ask?

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Review from T G (Friend of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and helpful and appear to look after residents well and the food is good.

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Review from Dorothy G (Wife of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been here 6 months and he has settled in great. The staff are brilliant and very friendly, and always willing to stop, help and listen if you need them. The room my husband has is clean and big, overlooking the road outside so it gives him something to look at. Food is great. In fact,
I can't fault this home at all.

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Review from G G (Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While being at this residence I can find no faults with staff/food and am treated with the highest respect. The staff listen to all that you say and often ask my wife as to what I have to say.

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Review from Kathleen W (Daughter of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mum's birthday on Remembrance Sunday. Various members of mum's family came for a birthday tea. We were made to feel very welcome. We all sat around a long table along with mum's fellow residents. Although mum only sits for a minute at a time. The room was decorated with bunting for Remembrance
Day and balloons for mum's birthday. The kitchen team had prepared us a lovely tea. The care staff were attentive of us and very friendly, despite obviously being busy helping residents with their meals. Everyone sang Happy Birthday while mum blew candles out on her cake. A lovely time was had by all the family. Thank you all very much for this memory!

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Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Alexandra Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.703 for Alexandra Care Home is calculated as follows: ( (154 Excellents x 5) + (48 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 209 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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