The fees exclude any additional 1:1 hours required.
Amberley Nursing Home has a Review Score of 9.1 (9.131) out of 10, based on 4 reviews in the last 2 years. Over all time Amberley Nursing Home has 4 reviews.
Review from T M (Sister of Resident) published on 10 January 2024
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Cleanliness
Treated with Dignity
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Review from Christine B (Sister of Resident) published on 10 January 2024
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Reply from Nen Pillay, Operations Manager at Amberley Nursing Home
Thank you so much for such a lovely review for our Amberley Nursing Home. I will ensure your comments are shared amongst the staffing team, including the manager. We promote an open and honest culture in our services, and we will continue to maintain the same standard in terms of our communication with family members.
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Review from Denise R (Sister of Resident) published on 9 January 2024
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Reply from Nen Pillay, Operations Manager at Amberley Nursing Home
Thank you so much for taking the time to write such a lovely review for our Amberley Nursing Home. I will ensure your comments are shared amongst the staffing team, including the manager. It is our pleasure to care for your sister.
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Review from Tracy D (Mother of Resident) published on 9 January 2024
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Reply from Nen Pillay, Operations Manager at Amberley Nursing Home
Thank you so much for an absolutely outstanding review. I am pleased to hear that the staff team is ensuring that your family member has a positive experience and is happier. I will make sure to pass this great review on to all of the staff team including the manager. Thank you.
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The Review Score of 9.1 (9.131) out of 10 for Amberley Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.756 for Amberley Nursing Home is calculated as follows: ( (38 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 45 Ratings = 4.756
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.375 Points relating to the number of positive Reviews for Amberley Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 4 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Oct 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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