Rutland Manor Nursing Home

99/109 Heanor Road, Ilkeston DE7 8TA
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9.8 12 Reviews
  • Rutland Manor Nursing Home, Ilkeston
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Care Provided by Rutland Manor Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 41 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ann Lebeter (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Rutland Manor Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Rutland Manor Nursing Home Reviews (12)

9.8

Rutland Manor Nursing Home has a Review Score of 9.8 (9.754) out of 10, based on 8 reviews in the last 2 years. Over all time Rutland Manor Nursing Home has 12 reviews.

Overall Experience

  • 11
  • 1
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Date Published

12
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5
8
4

Review from Helen D (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at Rutland Manor Nursing Home for over 2 years and after him being in a couple of care homes prior it is lovely to have him in such a caring environment, where the staff are all respectful, caring and helpful not only to Dads needs but to seeing Mum and family are fully involved
where we can be. Must acknowledge the cooks too who make the most delicious meals and for inviting us to stay to have a meal with Dad. Thank you to everyone at Rutland for doing what you do so brilliantly.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thank you for taking the time to review our home and for the kind comments. We are so pleased with the care and the delicious food.


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Review from M L (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for just over 12 months. We cannot fault the care home in any way.
It's always a pleasure to visit, all the staff are always welcoming. The care and respect they show my father means a lot to me and my family.
A special thank you goes to the manager and two members of
staff, in particular.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thank you for taking the time to share your lovely comments. We you find the staff team welcoming. It is always good too receive such positive feed back from our Families.


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Review from Ian W (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident of Rutland Manor Ilkeston. We visit him regularly and he's happy and well cared for.
The staff are attentive and kind and always helpful. We have meals with Dad sometimes which is lovely.
Plenty of parking in the on-site car park if you're in the car.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thank you for takin the time to acknowledge the staff and the home. We are so pleased you enjoy your visits to the home and find the staff kind and helpful.


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Review from J G (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad has been under the care of Rutland Manor Nursing Home for just over a year. During this time he has received excellent care. My family and I cannot praise the care home enough. The staff are always welcoming and helpful and treat the residents as family. A special mention about the Manager,
she goes that extra mile to help everyone, and we are extremely grateful for her help.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thank you for your kind comments while your dad has been living at Rutland Manor. It is good you feel our manager has been helpful and have taken time to acknowledge her help.


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Review from Lynn C (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has now been under the care of Rutland Manor Nursing Home for just over one year. During this time, she has consistently received excellent care. The staff always show compassion and know when just a simple hug is the right thing to do. The food and activities provided are excellent with plenty
of variety to keep the residents engaged. We appreciate Mum is receiving the best long-term care.

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Review from M R (Son of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd just like to say what a wonderful place Rutland Manor is. My mum has been a resident there for about 6 months and the care she gets is second to none. All the staff are so helpful, especially the manager, she goes that extra mile to help everyone. My mum couldn’t settle at other places she’s been
in, but at Rutland Manor she really is comfortable.
Thank you to all the staff.
Kind regards.

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Review from Terry N (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been cared for at Rutland Manor for nearly 12 months. They make every effort to understand her complex needs. They have been very focused on ensuring medication is taken in my mum's best interests. They are kind and caring and try very hard to meet the diverse range of challenging needs within
the home.

Reply from Chris Perks, Quality Assurance Manager at Rutland Manor Nursing Home

Many thanks for giving us the time to write a review. We will ensure this is shred with the manager and staff at Rutland Manor.


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Review from Michelle T (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Rutland Manor for a few months now. The care given is second to none. The residents are treated like family, and the staff are always smiling and talking to the residents and visitors. My dad has complex needs due to dementia, but they are so relaxed and friendly around him, which
makes him visibly happy and calm.
There is always someone to talk to and update me about Dad when I call or visit.
As a family, we can’t thank them enough.
10/10 for love, care, cleanliness and professionalism.
From a very grateful daughter.

Reply from Chris Perks, Quality Assurance Manager at Rutland Manor Nursing Home

Many thanks for spending the time to write us a review. We are so pleased you are happy with the care and support your dad is receiving with us. I will ensure your lovely review is shared with the staff and management of Rutland Manor.


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Review from C M (Daughter of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rutland Manor is a "home" in every sense of the word. The Staff are all extremely dedicated to making the Residents' lives as happy as possible. My dad has been there just short of three years and is comfortable and content in both the communal spaces, as well as his own room. Both nurses and carers
allow him the freedom to be who he is, whilst attending to all his care needs.


On the few occasions when there have been health concerns outside the Dementia, the Manager and staff are fastidious in phoning with information to the family. Every calendar occasion is celebrated here and all are encouraged to join in. A great deal of time thought and effort is put into making parties relevant and homely.


All of the staff are unfailingly cheery, and when visiting it is clear to see the naturalness of staff/ resident relationships; they know each other and the support is visible.


I would recommend this place as one where your relative will be cared for and loved as a family member.


Reply from Chris Perks, Quality Assurance Manager at Rutland Manor Nursing Home

Many thanks for writing us a review. We are thrilled you feel our home is a home for your father and you are happy with the service we are providing. I will ensure this review is shared with the manager and staff team at Rutland Manor.


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Review from Patricia J (Partner of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say an enormous thank you to the staff and manager of Rutland Manor Nursing Home. My partner passed away there yesterday and I can’t thank them enough for everything they did for him. They were compassionate, caring, helpful and respectful of my partner. Couldn’t have wished for
better care for him. Thank you all so much.

Reply from Chris Perks, Quality Assurance Manager at Rutland Manor Nursing Home

Many thanks for giving us the time to write this review. We are so sorry to hear about the loss of your partner and glad our manager and staff team gave you comfort and reassurance at this difficult time your partner was being well cared for.


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Review from Tracy E (Brother-in-law of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are very touched that the time has been found to contact us about our mother/mother-in-law and her well being in this time of crisis. Thank you from all of our family.

Reply from Chris Perks, Quality Assurance Manager at Rutland Manor Nursing Home

Many thanks for your kind review. We will ensure your comments are passed on to the manager and staff team.


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Review from Netty S (Daughter-in-law of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming entrance, all staff that we made contact with were extremely friendly and helpful in all ways. Nice, cosy rooms for residents and very warm. Carers are very attentive and considerate.

Reply from Chris Perks, Quality Assurance Manager at Rutland Manor Nursing Home

Many thanks for your very positive review of our home Rutland Manor.


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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Rutland Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.978 for Rutland Manor Nursing Home is calculated as follows: ( (90 Excellents x 5) + (2 Goods x 4) ) ÷ 92 Ratings = 4.978

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.776 Points relating to the number of positive Reviews for Rutland Manor Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 8 Positive Reviews ÷ 8.2 = 0.976

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Rutland Manor Nursing Home

What types of Care is Rutland Manor Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rutland Manor Nursing Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Rutland Manor Nursing Home have?

There are 27 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Rutland Manor Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rutland Manor Nursing Home to the centre of Ilkeston?

0.9 mile(s) as the crow flies, distance by road may be significantly further.