Review from George F (Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience

I am a day care and want to stop all the time. The staff help me and the Manager is nice to me.

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Review from E P (Friend of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

Staff at April Park have been caring and looked after my friend extremely well. They have gone the extra mile even in trying circumstances.
Food is very good and residents are a very friendly lot.

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Review from Marjorie B (Sister of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience

Great care was given, can't praise them enough.

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Review from Tom P (Grandson of Resident) published on 31 May 2018
Submitted via Postal Card • Report

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Great level of care provided.

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Review from Steve F (Son of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience

Mum and dad reside at April Park Care Home. I have asked their opinion and they have both said what a wonderful place it is. All the staff are caring and thoughtful. The only thing missing is a driver for the minibus. This position is most important and should be a priority. All in all, a great place

with great staff.

Reply from Clare Sheehan, Careline Advisor at April Park Care Home

Thank you for your kind comments regarding the staff and the Home, we are very pleased to hear that your mother and father are happy here. We are currently waiting for a minibus driver to start which will be as part of a pilot scheme serving a number of homes in the area.

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Review from Michael H (Son of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience

Although no one wants to be in a care home if you have to be in one this is one of the better ones. The rooms are very nice. Staff are very friendly and look as though they really care about the residents. Meals are very good.

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Review from Beryl H (Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience

I always feel safe and secure at April Park Care Home. The staff are lovely and we are treated very well. The food is excellent and we can choose an option if we don't want whats on the menu. The managers are very approachable and the overall cleanliness of the home has improved.

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Review from Winnie S (Resident) assisted by family/friend published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience

Home was alright. There was a decent choice of food and we went into the dining room with all of the others, which was good. Didn't go hungry. Taken to showers - good. The staff were always nice and called me by my name. All were genuine and tried to help, even though they were very busy. Xmas dinner

ordinary. All the ladies staying there were friendly and talked. The volunteer was very nice. One lady was made to walk but couldn't and she cried. No trips out which was disappointing. On the whole, not a bad home.

Reply from Clare Sheehan, Care Advisor at April Park Care Home

Thank you for your review – we welcome your feedback which seemed positive overall about the Home, Staff & Residents. Unfortunately there were no outings at the time of your stay due to the time of year and bad weather.

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Review from J H (Daughter of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience

Mum was allocated a freshly decorated room which was lovely and quiet. The staff I encountered were extremely friendly and welcoming, each time I visited, which was daily.
Mum didn't really mix with the other residents and stayed in her room for meals etc...
The staff made sure she was OK and took

the time to chat with her. During her stay they staff put on a celebration party for the homes anniversary, this was a lovely gesture and passed a few hours for all tho attended - thank you.
(A good idea to repeat this for Easter/spring/summer etc...)

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Review from S B (Resident) assisted by family/friend published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience

The staff were excellent, nothing was too much trouble for them.
In my experience, they took time for a chat and listened well.
This included the agency staff I experienced.

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Review from Arnold R (Husband of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience

April Park is a care home and my wife really needed a nursing home. Nonetheless, the care was such that I asked them to keep her there. She was very ill and died shortly after. I don't think a nursing home could have provided better care.

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Review from S W (Granddaughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience

Quick respite arranged. Lovely helpful staff.
The billing process and communication is not great between the care home and the office.

Reply from Claire Hurworth, Careline Manager at April Park Care Home

Thank you for your feedback. All HC-One homes work closely with the head office to achieve a seamless approach to back office functions and we review our processes regularly for continuous improvement. We have passed on your feedback, as part of the review process.

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Review from P F (Son of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience

My mother went into April Park 3 1/2 years ago. She was ill couldn't manage at home. The staff were brilliant, soon her health improved and she looked upon the staff as her extended family. She enjoyed her food but had Crohns and Diverticulitis. The cook always made sure there was something suitable

for her needs. The manager and her team have "gone the extra mile" for mum. Mum made friends with other residents and enjoyed meal times chatting to them. Many thanks to everyone who made mums time there a happy one.

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Review from J L (Daughter-in-law of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience

My father in Law is becoming increasingly confused and forgetful and the staff at April Park are unfailingly patient and understanding. I have nothing but admiration for the way they look after, not only my relative but all residents, with compassion, humour and patience.

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Review from Neil G (Son of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience

I am more than pleased with the care given to my mother and late father at April Park.
The staff are always friendly towards us and were very helpful during the period between my father's death and his funeral. They continue to be very caring and helpful.

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Review from F L (Resident) assisted by family/friend published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience

A warm and comfortable place to live where I am looked after with dignity and respect.

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Review from Jill F (Daughter of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience

Mum went into April Park Nursing Home for respite following a fall at home. She had a minimal care package and as her condition has deteriorated quite quickly mum has stayed in the home. The rooms are comfortable and are being decorated one by one. Mum is still waiting to be re-plastered around the

new sink unit. 90% of the staff are absolutely brilliant. There are the few 10% who seem to be there just for a wage. The food is very good and the standard of cleanliness is 100%. The door is always open to visitors.

Reply from HC-One, Careline Team at April Park Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
In response to your concern, our home is currently undergoing lots of renovations and the bedrooms are included in this.
Some of our bedrooms have had new sink units in place and for these to be fitted correctly the existing tiles needed to be removed. We are aware that there are new tiles required and this has been raised with our property help desk and they have assured me the job is to be completed as soon as possible.
When I have a start date for this work I will speak to the family members and Residents it affects and keep everyone up to date.

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Review from Soo (Daughter of Resident) published on 4 July 2016
Submitted via Postal Card • Report

Overall Experience

Attentive, diligent, professional, caring, patient, kind. The staff interact with and know all the residents. The care home smells nice and, having visited a few, this is not always the case. The food is freshly cooked and served with a variety of menu to suit each resident. If ever there has been a

problem with my mother the staff are attentive and keep me informed. Despite the numerous mental health issues the staff have to deal with I have never heard a raised voice from them and I am totally from worry about mums care.

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Review from Mark K (Friend of Resident) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience

I found the home to be a very relaxed and comfortable place to be. The management and the other staff are very friendly and professional and are always around to help. The home is very clean and very fresh smelling. The residents were very comfortable and happy in themselves. I would have no hesitation

at all in recommending your home to any family or friends.

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Review from Stephen R (Son of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience

My mother stayed at the home for approx 4 weeks. We were very happy with her stay and treatment during this time. The staff were excellent and the manager was first class.

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April Park Care Home

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