Ashgate House Care Home

Ashgate Road, Old Brampton, Chesterfield S42 7JE
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9.7 16 Reviews
  • Ashgate House Care Home, Chesterfield
Ashgate House Nursing and Residential Home provides care for older people, including those living with dementia. Residents at Ashgate House are recognised as individuals and their unique qualities are celebrated and taken into consideration when delivering their care. Privacy, dignity, choice and independence are promoted throughout the daily running of the home.

The home has 41 single bedrooms, 18 of which have en-suite facilities, and two companion rooms. Residents are encouraged to personalise their rooms with their own belongings and furnishings to help them feel at home.

There are a number of communal areas in Ashgate House, including six lounge areas, two dining areas and an activity area, where residents can participate in daily activities such as games, armchair exercises and reading. There are also various outings arranged by the home, including visits to the cinema, country parks and garden centres.

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Care Provided by Ashgate House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Ashgate Care Ltd
  • Person in charge
  • Sharron Roberts (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Ashgate House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited parking available


Ashgate House Care Home Reviews (16)

9.7

Ashgate House Care Home has a Review Score of 9.7 (9.650) out of 10, based on 12 reviews in the last 2 years. Over all time Ashgate House Care Home has 16 reviews.

Overall Experience

  • 13
  • 2
  • 0
  • 0
  • 1

Date Published

16
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5
12
4

Review from S S (Daughter of Resident) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to advanced dementia, Mum became a resident in August 2024. From the moment we were taken around to the unfortunate moment we said goodbye, the staff have been amazing. Dad visited Mum every day and the staff made him feel right at home. The care given to both mum (resident) and dad (visiting) was
second to none. Each week was full of events and crafts so there was always something going on for those who wanted it, mum even had pedicures, nails done, hair done etc. The food was catered to her individual needs and Dad was served a meal too so they could eat together.
We couldn't have chosen anywhere better to care for our mum.

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Review from J M (Wife of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Ashgate in January, with Alzheimer's, am so pleased with the care he has received. The carers are excellent and have not only cared for my husband but the family too.
As a retired nurse I have quite a lot of insight into caring, I can recommend Ashgate House as genuinely
having the needs of the residents as their prime focus.

Reply from Sharron Roberts, Registered Manager at Ashgate House Care Home

Thank you so much for your kind comments, we appreciate all feedback.


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Review from C M (Daughter of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came to Ashgate House Care Home on a end of life pathway. She was previously at another care facility who badly let her down in terms of meeting her needs. We were pleased she moved to Ashgate House for the last three weeks of her life. She was shown such high quality care and love and compassion.
Not only did they take fantastic care of mum they also looked after us too. This included all the staff from nurses, carers, kitchen staff, domestic staff, activities staff and even the maintenance personnel. This is obviously a well run establishment with staff that are amazing and above all the most compassionate and helpful too. Nothing was too much troubleshoot!! What a difference from the other care home. Thank you all so much for making mums last week's comfortable and stress free. I would rate you Excellent.

Reply from Sharron Roberts, Registered Manager at Ashgate House Care Home

Thank you so much for your comments, it means so much to all of the team and we welcome all forms of feedback. We proud to have supported mum and family at such a difficult time.


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Review from David R (Husband of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the staff in this care home, they are very caring and work hard but mainly they always have a smile and acknowledge me and my wife.

Reply from Sharron Roberts, Registered Manager at Ashgate House Care Home

Thank you so much for your lovely comments, we welcome feedback in any form and appreciate any received.


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Review from Jayne B (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a health care professional I am delighted at the excellent care my father is receiving at Ashgate House. Areas that are outstanding are:
1) Food - high quality, care with presentation, plenty of it! Regular meals and snacks.
2) Care - care staff excellent, caring, providing dignified care with
a smile. They know the residents as individuals and meet their personal needs. Nursing staff - attentive and clinically competent. Laundy staff and cleaners also give a personalised service with care. Excellent care with compassion throughout.

Reply from Sharron Roberts, Registered Manager at Ashgate House Care Home

Thank you for your comments we appreciate all feedback and are pleased you are happy with the care provided.


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Review from B W (Wife of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashgate House Care Home has provided care to my husband over the last two and a half years. The staff are always warm and caring and friendly to me. They encourage my input into my husband's care at all times. Having had a nursing background, I am over-sensitive to staff attitude toward carers and residents.
the staff are always pleasant. The standard of care is high. My husband is happy and well cared for. If I have any issues or concerns I have always discussed with senior staff who have always been willing to address any issues. Lovely, caring atmosphere.

Reply from Sharron Roberts, Registered Manager at Ashgate House Care Home

Thank you for your feedback, we welcome feedback in any format. We appreciate your kind words and positive comments.


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Review from Jean O (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has dementia and the family know how difficult it is. Mum has been treated with nothing but kindness, patience and understanding.

Reply from Sharron Roberts, Registered Manager at Ashgate House Care Home

Thank you for your feedback, we appreciate feedback in any format. Thank you for your kind words.


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Review from D A (Son-in-law of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to see my relative and stayed for afternoon tea. It was a lovely relaxed event with a beautiful array of cakes and confectionary all decorated with fresh fruit and cream. The scones were delicious and my relative especially liked the fresh fruit.
One member of staff in particular was very attentive
and the chef also came out to see the residents enjoying their cakes. All in all a lovely experience. We will come again for the afternoon tea!

Reply from Sharron Roberts, Registered Manager at Ashgate House Care Home

Thank you for your feedback, we appreciate feedback in any format. Thank you for your kind words and we are happy you enjoyed our afternoon tea.


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Review from A E (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we come to visit Mum the staff are always so lovely, warm and welcoming.
There is usually some activity or other happening and from what we've seen so far, the residents are cared for in a very calm and dignified way.
The 'extracurricular' stuff ie. hairdresser and chiropodist is also much
appreciated.

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Review from J T (Wife of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find plentiful staff who are very helpful. Their kindness is always there, especially to very awkward residents. They are available to deal with health and personal needs. Residents are pampered too with individual appetites. The surroundings within the home are cheerful and informative and staff
engage with their mental and physical needs.

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Review from Alison G (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Dad moved to Ashgate House Care Home we have been happy with his care. The staff are friendly and welcoming and show my dad much empathy. Dad seems really settled, he has a lovely room and enjoys joining in with various activities.

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Review from Janet J (Wife of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always greeted in a friendly manner when visiting the home. I always find my husband clean, nicely dressed and shaved and I can see for myself he is cared for by staff. Staff are also happy to share with me what kind of day my husband has had and should I need to I am able to check any aspect of
the care records kept. Regular resident/family meetings also keep me up to date with what's happening in the home, feedback is encouraged. Finally, I just want to express my gratitude to all staff for what they do.

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Review from Sam M (Regular Volunteer) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is under new management, the change in care standards is amazing, one of the best care teams they have had. The food on offer is varied and home cooked. The home is clean without any odours, which is difficult to maintain. Overall a really good home.

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Review from Sharon H (Sister-in-law of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Well, where do I start? Please do not put your loved one in the sorry state of a care home. My brother-in-law has just passed away in Ashgate House. His wife, my sister is also in a care home and not well herself, so I dealt with things for her, and Ashgate House knew this but they never informed me
of changes in his health, never let me know he was on the end of life, and to top it all of they have still not contacted me to tell me he has passed away last night, so his wife of thirty-four years got nothing. They couldn't care less and when you ring them they know nothing so please do not put your family in the joke of a care home.

Reply from Louise Gleeson, Recruitment at Ashgate House Care Home

As a care home, we are disappointed that you choose to express your views in this way when we have so many families who are happy with the care that we provide. We do take all concerns and complaints seriously and we do have processes in place where these can be formally addressed. Therefore we ask will you kindly contact Head Office and a Director will be in touch to discuss your concerns.


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Review from Julie P (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank everyone at the care home for looking after my dad, the staff go out their way to accommodate all dads needs. He is very settled and well looked after and we as a family are more than happy with the services at this care home. Staff are very helpful and friendly that goes
to all the carers/nurses and even to the receptionists you are all doing a great job so well done.

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Review from Anne (Wife of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am sending this review because I feel the excellent staff should be recognised for their compassion, and all their hard work, doing a very challenging, caring role. I cannot thank them enough for the wonderful support given to both my dear husband, during his illness and also myself, during his last
weeks. I have nothing but the highest praise for Ashgate House and all the staff who work there tirelessly.

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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Ashgate House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Ashgate House Care Home is calculated as follows: ( (94 Excellents x 5) + (48 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashgate House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Great British Care Awards finalist

Recipient: Ashgate House Care Home

Date: Wednesday 27 Nov 2024 More details

Great British Care Awards 2023 care team finalist

Recipient: Ashgate House Care Home

Date: Friday 24 Nov 2023 More details

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Meet the Team (2)

No image found

Sharron Roberts

Job Title: Manager

Joined: 2022

Sharron has extensive experience within Health and Social Care and takes great pride in ensuring residents receive person centred care and are supported to achieve their wishes, wants and needs.


No image found

Savannah Batley

Job Title: Compliance Manager

Joined: 2024

Savannah has extensive experience within the Health and Social Care sector and has managed services in several areas of care.


Frequently Asked Questions about Ashgate House Care Home

What types of Care is Ashgate House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashgate House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashgate House Care Home have?

There are 45 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ashgate House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashgate House Care Home to the centre of Chesterfield?

2.1 mile(s) as the crow flies, distance by road may be significantly further.