Autumn Grange Nursing Home has a Review Score of 8.7 (8.703) out of 10, based on 4 reviews in the last 2 years. Over all time Autumn Grange Nursing Home has 10 reviews.
Review from T B (Husband of Resident) published on 2 April 2025
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Reply from Jacki Perry, Operations Manager at Autumn Grange Nursing Home
Thank you for your lovely review. We are very pleased all went well for your wife and please don't hesitate to contact us if you ever need anything in the future. We send our best wishes. Kind regards
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Review from N G (Resident) published on 27 November 2023
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Review from Chris J (Son of Resident) published on 20 November 2023
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Reply from Chris Perks, Quality Assurance Manager at Autumn Grange Nursing Home
Many thanks for giving us the time to write a review. We are pleased you and your father are happy with the service we provide at Autumn Grange. I will ensure this is shared with the manager and staff team.
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Review from Cathy B (Daughter-in-law of Resident) published on 2 October 2023
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Reply from Chris Perks, Quality Assurance Manager at Autumn Grange Nursing Home
Many thanks for spending the time to write us a review. We will ensure this is shared with the manager and staff team at Autumn Grange.
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Review from Ruth W (Daughter of Resident) published on 25 March 2021
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Reply from Chris Perks, Quality Assurance Manager at Autumn Grange Nursing Home
Many thanks for taking the time to leave us such a fantastic review. We will ensure we share this review with the manager and staff at the home.
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Review from Nicky H (Daughter of Resident) published on 25 March 2021
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Reply from Chris Perks, Quality Assurance Manager at Autumn Grange Nursing Home
Many thanks for leaving us such a great review about our home. We will ensure this is shared with the manager and staff of the home.
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Review from Ann A (Sister-in-law of Resident) published on 25 March 2021
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Reply from Chris Perks, Quality Assurance Manager at Autumn Grange Nursing Home
Many thanks for leaving us a review. We will ensure the review is shared with the manager and the staff at the home.
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Review from Sheila B (Daughter of Resident) published on 24 March 2021
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Review from Louise G (Daughter of Resident) published on 24 March 2021
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Review from Sally W (Daughter of Resident) published on 24 March 2021
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The Review Score of 8.7 (8.703) out of 10 for Autumn Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Autumn Grange Nursing Home is calculated as follows: ( (46 Excellents x 5) + (2 Goods x 4) ) ÷ 48 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.745 Points relating to the number of positive Reviews for Autumn Grange Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 4 Positive Reviews ÷ 10.8 = 0.37
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Apr 2023
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