Bankwood Care Home

Duffield Bank, Duffield, Belper DE56 4BG
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9.8 189 Reviews
  • Bankwood Care Home, Belper
Bankwood care home is a warm and welcoming environment offering residential and nursing care. Set in the scenic Amber Valley in Derbyshire, the home offers stunning valley views which can be enjoyed from the landscaped garden and patio area.

Inside the home, residents benefit from a TV lounge, a quiet lounge, a conservatory and a dedicated activities room with cinema facilities. In the hair salon, residents can enjoy a manicure, reflexology, sensory aromatherapy and music.

Bankwood also features lovely dining areas where residents can enjoy meals under the professional care of the catering team. Working hard to make mealtimes enjoyable, they design a varied menu to suit residents' tastes and requirements and are happy to cater for loved ones when they visit too.

The care team at Bankwood take the same approach; with a focus on personalised care, they get to know each resident as an individual to design a care plan that suits their personalities as much as their care needs. Whether they'd prefer to get involved with the lifestyle at the home or enjoy the quieter pace of life, residents are supported to live life the way they choose, empowered by a team who promote independence and dignity throughout.

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Care Provided by Bankwood Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Izeta Hamza (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Bankwood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,075
    • Self-Funded Nursing Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,183
    • RESPITE Self-Funded Nursing Care from £1,403
  • (these prices are only a guideline, please contact Bankwood Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bankwood Care Home Reviews (189)

Total of 189, showing 1-20
9.8

Bankwood Care Home has a Review Score of 9.8 (9.805) out of 10, based on 29 reviews in the last 2 years. Over all time Bankwood Care Home has 189 reviews.

Overall Experience

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Review from R D (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but the highest praise for Bankwood where my Dad is currently a resident and has been for the last couple of years. My Grandma was also a resident, over a decade ago and the fact that many of the staff including, the manager are still the same today, I think speaks for itself. The facilities
(rooms, communal areas and meals) are excellent and the highest regard is given to making it as homely as possible and responding to the residents individual preferences. It is always immaculately clean and tidy but also decorated (with creative activities done by the residents) for festivals and celebrations. The many visits and visitors also keep residents engagement and well-being high at all times. All of the staff are amazing- more like a family and they treat residents (and their families) with dignity, warmth and care at all times-the lovely relationships are plain to see during every visit. Bankwood have given me so much care and support over the years for which I am truly grateful.

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Review from Susan G (Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is perfect. I'm very happy here. The staff are kind, thoughtful and helpful. The food is brilliant, I enjoy every meal.

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Review from Graham A (Husband of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home in all respects. Staff are very caring, helpful and friendly at all times. The meals are of a very high standard indeed.

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Review from Andrew H (Son of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, helpful management and staff.
Try their best to see that the residents are happy and well cared for. Residents can mix easily and make lots of new friends and also get involved in activities together and go on outings from time to time.
Would fully recommend it for peace of mind if required
for your relatives.

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Review from D C (Wife of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bankwood Care Home is, as far as my husband is concerned, a home from home into which he has settled very well indeed. He loves it!
As far as we are both concerned, the care is exemplary - kind, considerate, thoughtful and efficient. Residents' social well-being is very much considered and many activities
are offered, if required. Singers, pianists, other musicians provide regular entertainment. Festivals, such as Divali, Christmas, New Year, Burns Night, Chinese New Year and the like. are celebrated, public rooms being decorated accordingly.
There is a hairdressing salon, a quiet lounge, a conservatory and a large lounge, as well as an attractive dining room. Currently, there is much going on with refurbishing the interior public and private spaces, including the renovation of a Victorian room, previously partitioned off, now restored and retaining many of the original features, which will provide additional lounge space. The views from Bankwood are spectacular!

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Review from S B (Stepson of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff of Bankwood Care Home are always so helpful to us. We recently organised a surprise birthday party for our stepmum and one member of staff, in particular, and the staff put it all together for us, going out to buy all the food and cake, through to setting up the room with balloons.
Our stepmum was very happy and emotional at the party, it made her day and thanks, almost entirely, to the staff at Bankwood who made this possible.

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Review from Josie J (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Bankwood Care Home since July 2022 after having a stroke. The care from all the staff is of the highest standard. They all work together, as a team, turning their hands to whatever they see needs attention at the time. All the residents look happy, cared for and it's like
one big happy family. My mum is very happy here and she always tells how she is treated with care, respect and dignity at all times by all the staff. One of the most difficult tasks you will ever have to face is choosing a care home for your loved one.

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Review from Margaret W (Daughter-in-law of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bankwood Care Home is an excellent care home with a real family atmosphere. The staff are caring and work well as a team. Residents are treated with respect and dignity. There is a varying programme of social activities and occasional outings that residents can become involved in according to their
wishes. As a visitor, I always feel welcome.

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Review from Paul A (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Bankwood Care Home, Duffield for the last two years and from day one, the care and attention offered by the Duffield team to my mother has been exceptional. From the care home manager, the nursing team, carers, kitchen staff, admin, laundry staff, the hairdresser, exceptional.
Equally
important is the manner that the care is given, it is relational, personable and professional.
Bankwood provides an excellent facility not only for the residents but for their family members to.

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Review from Lisa J (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff go above and beyond with their residents. They have taken great care of my mum, making sure she is well looked after and cared for. Always keep you informed if anything happening at the home or activities that are taking place. The staff are all friendly and nothing is too much trouble.
I totally trust the welfare of my mum with their great staff and are fantastic with dementia and Alzheimer's patients. I would like to thank them for all their care in making me
Feel confident that my mum is looked after and even thriving in her environment.

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Review from Emma G (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives excellent person-centred care from wonderful people. The food is amazing, well-planned and nutritious with lots of options and treats. There are lots of activities for people to keep them engaged and the environment of the home, it's beautiful both outside and in.

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Review from A M (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with HC-One, Bankwood Care Home, could not be better. The manager and staff are always polite and helpful. I have found them so friendly and thoughtful. Mum's health is monitored daily. She can have her hair cut, feet attended to by the chiropodist, nurse and doctor. The most important
person, that is my mother, always says everyone is so kind, even when she is not at her best in the morning. Mum says the food is good and she enjoys all the entertainment in the home, plus the visit in the home's bus to garden centres are most enjoyable. Mum says this is my home, I live here. If anyone asked her, she would tell you she is happy. I must admit, I am very happy with all the treatment Mum receives and have already recommended Bankwood to my friends.

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Review from S O (Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Short-staffed.
Kind staff.
Food and drink very good.
Happy with events, very enjoyable.

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Review from M W (Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the staff and I am happy here.

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Review from Hazel H (Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is lovely.

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Review from P C (Son of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hugely positive experience; my Dad (96) told me ‘I'm happy here’, his individual needs being catered for perfectly. A creature of habit, he had his settled spot in a calm conservatory atmosphere with his books close at hand and handily located close to his room. Wonderful team ethos, everyone chips
in and relates to the residents; special mention to the entertainment staff, who laid on massively creative activities which, given Dad's fading memory, often only came to light via photos in the Bankwood newsletter.

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Review from Diane D (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father arrived here he had been left in bed by the previous care providers, within 24 hours he had his nails cut (podiatrist), hair cut, bathed and was sat out in a bucket chair. He had not been able to feed himself but within days he can now feed himself independently. All the staff here treat
every resident with respect and love. Their dignity is always maintained and there is a real sense of home. All the staff are incredibly hardworking but never rush their time with the residents or their relatives.

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Review from S B (Relative of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The change in my relative's health and happiness since she went to Bankwood has been remarkable. From the first day to now, the staff have been kind, considerate and caring when dealing with my relative. My relative has many medical needs and is bed-bound, but this does not stop the staff from getting
my relative out of bed at every opportunity to socialise and attend events (which are many) within the home. We could not have wished for a better, more caring home for our relative to live in.

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Review from Andrew V (Son of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good, thank you very much.

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Review from Samantha W (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came for a seven-day respite, and this was the first time he had been in any home.
He couldn't have stayed anywhere better. He loved his stay and could only praise everything about it.

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Bankwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Bankwood Care Home is calculated as follows: ( (284 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 343 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bankwood Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Izzie

Izzie Hamza

Job Title: Home Manager

“I believe that kind care means finding compassion and understanding for someone’s situation, whilst maintaining your own boundaries and respecting your own needs.”
As a Registered Nurse, Izzie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at Bankwood for a number of years, Izzie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Bankwood.


When asked what she enjoys most about her role, Izzie remarked: “I just love being able to share my life and experiences with other people.”
If you would like to find out more information about Bankwood, Izzie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


Frequently Asked Questions about Bankwood Care Home

What types of Care is Bankwood Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bankwood Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Bankwood Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Bankwood Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bankwood Care Home to the centre of Belper?

2.5 mile(s) as the crow flies, distance by road may be significantly further.