Bankwood Care Home

Duffield Bank, Duffield, Belper DE56 4BG
Submit a Review
9.8 189 Reviews
  • Bankwood Care Home, Belper
Bankwood care home is a warm and welcoming environment offering residential and nursing care. Set in the scenic Amber Valley in Derbyshire, the home offers stunning valley views which can be enjoyed from the landscaped garden and patio area.

Inside the home, residents benefit from a TV lounge, a quiet lounge, a conservatory and a dedicated activities room with cinema facilities. In the hair salon, residents can enjoy a manicure, reflexology, sensory aromatherapy and music.

Bankwood also features lovely dining areas where residents can enjoy meals under the professional care of the catering team. Working hard to make mealtimes enjoyable, they design a varied menu to suit residents' tastes and requirements and are happy to cater for loved ones when they visit too.

The care team at Bankwood take the same approach; with a focus on personalised care, they get to know each resident as an individual to design a care plan that suits their personalities as much as their care needs. Whether they'd prefer to get involved with the lifestyle at the home or enjoy the quieter pace of life, residents are supported to live life the way they choose, empowered by a team who promote independence and dignity throughout.

Show Bankwood Care Home on the Map

Care Provided by Bankwood Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Izeta Hamza (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Bankwood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,075
    • Self-Funded Nursing Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,183
    • RESPITE Self-Funded Nursing Care from £1,403
  • (these prices are only a guideline, please contact Bankwood Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bankwood Care Home Reviews (189)

Total of 189, showing 21-40
9.8

Bankwood Care Home has a Review Score of 9.8 (9.805) out of 10, based on 29 reviews in the last 2 years. Over all time Bankwood Care Home has 189 reviews.

Overall Experience

  • 153
  • 34
  • 2
  • 0
  • 0

Date Published

189
13
16
29
160

Review from C P (Niece of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L A (Wife of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bankwood employs some really caring and thoughtful staff. Carers and managers, plus nurses, were interested in my husband as a person, and this really helped my husband to feel safe and well cared for during his short stay. His health needs were always asses and supported, and my husband's comfort was
valued - thank you. Overall, the staff were kind, considerate and compassionate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie O (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Bankwood in April for end-of-life care. She thrived in the company of others, the care given by nurses and carers. It was a lovely place to visit to spend time with her. She sadly passed away om September 18th and I couldn't be more grateful for the care she received in her last days.
All of the team at Buckwood have been so supportive in my time of need. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K O (Son of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soo as my mother entered Bankwood Care Home, she was attended to by a very caring member of staff. Staff are friendly, caring and nothing is too much trouble for them.
My mother has become a different person in the three weeks of being at Bankwood.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H N (Son of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all staff provided super care for my father during his last months of life.
This home was indeed a "home from home".
Being comfortable, involving and stimulating, but when required or desired separate and individual.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with Bankwood. All staff are very helpful, and the food is very good. I feel the staff are pushed to the limit at times, with work. The overall atmosphere at times seems stressed as certain customers demand more than others.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Bankwood Care Home

Thank you for the positive feedback about the team. This will be passed on to everyone at Bankwood so that we can continue to deliver kind, person-centred care to all our residents in such a manner nobody feels rushed or that our team are stressed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J E (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The warmth of our original reception and the ongoing care and kindness from every single member of staff that we have met proved to us that we could not have found a better place for Mum to spend her last few weeks. Mum never once complained to us about anything and we found a positive atmosphere throughout.
Meals were made specifically for her, using ingredients that we provided. Nothing ever seemed to be asking too much. Staff were friendly, respectful and often had a sense of fun. They cared for the whole family. An amazing place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine G (Daughter-in-law of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a recommendation for Bankwood Care Home and we're so glad. The staff are wonderful, caring and loving and were kept abreast of our mum-in-law. Thank you all of you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve T (Son of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For anyone looking to find a placement for a loved one, it is easy to get distracted by all the negative media attention some of the care sector receives. To this end, my wife and I felt under quite a bit of stress trying to find the right location for my mum in December 2021. We counted our blessings
many times after she was placed in the care of the team at Bankwood. Halfway through 2022, she was diagnosed with two forms of dementia and was not able to interact with people, or staff, to any great degree anymore. The staff could not have treated her with more care or respect if they had tried. Unfortunately in March of this year after spending three weeks back in hospital my mum needed end-of-life care. We were so pleased when she became stable enough to be moved back to Bankwood amongst the people we had come to regard as our extended family. It really felt like she was home. She passed away later that month leaving everyone feeling like they had lost someone close to them. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Antonello P (Uncle of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was well looked after by all the staff at Bankwood, I would like to give all the wonderful team 10 stars. The staff were wonderfully helpful, for everything we asked for an exact answer was given to us. My uncle was very pleased to be understood, all staff was kind and had a comfortable manner.
He was looked after by all the staff. Heartfelt thanks from the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emmanuel E (Friend of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has to be the best home I have ever seen in Derby, very neat. Staff members are polite and treat you with dignity and respect irrespective of who you are. I will recommend this care home to anyone and everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Son of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been welcomed into Bankwood Care Home, she is well cared for, and comfortable and the staff are very helpful and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M O (Daughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very caring and professional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon W (Son of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the way all the staff have looked after and attended to my dad's needs thus far. There has been a genuine desire to really care for him, which has been constantly demonstrated through the attitudes, behaviours and excellent skills - not just in nursing but social attributes.
This has been exacerbated and perpetuated by a pleasant, clean, tidy and safe environment, which is a real comfort to me, knowing he is being really well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret K (Daughter of Resident) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Bankwood 2 weeks ago, from hospital as a result of being fast-tracked for end-of-life care. In the short time she has been there she has been generally pleased with her care and treatment. The staff have all been very helpful and compassionate in dealing with my very frail
and elderly mother. She does get very frustrated with her loss of independence and free will but the staff have shown patience and understanding with these frustrations. She is enjoying her meals and they accommodate her with very small portions so she is not overwhelmed. Overall we are very pleased with the care she is receiving in such a warm and friendly environment. Many thanks to all the staff of Bankwood.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter A (Son of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is staffed and managed by people who care. In her final weeks and throughout her stay, my mum was cared for and kept safe by people who really cared and enjoyed what they do. She couldn't have been in a better place. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glenda B (Wife of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has lived at Bankwood for several years. I think he is well looked after and I'm kept informed about his welfare. I'm content to know he is safe, and the manager and the staff do everything they can to ensure the residents are well cared for, safe and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill G (Mother of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has been in Bankwood for around six years. His care and dignity are looked after very well with the carers and the nurses looking after him very well. Just know when he is not well; will act very quickly to try and solve the problem. The home has a very homely feel to it. The deputy manager and
manager have been on the ball, so to speak, very quickly if there is a medical problem with him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail W (Daughter-in-law of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's so pleasing when I visit my mother-in-law to see her so happy and cheerful. Since she has been at Bankwood, we have noticed a vast difference in her health and appearance - she keeps telling us how happy she is and how wonderful all the carers and staff are. It really puts our minds at ease to
know that she is really looked after. She keeps commenting on how lovely the meals are - and that nothing is too much trouble. She says it feels like she's stopping at a five-star hotel!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Son of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and caring. My mother, who has been a resident for nearly three years, has dementia, and I cannot fault the care and attention she receives. The home itself is always clean and well maintained.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Bankwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Bankwood Care Home is calculated as follows: ( (284 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 343 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bankwood Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Izzie

Izzie Hamza

Job Title: Home Manager

“I believe that kind care means finding compassion and understanding for someone’s situation, whilst maintaining your own boundaries and respecting your own needs.”
As a Registered Nurse, Izzie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at Bankwood for a number of years, Izzie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Bankwood.


When asked what she enjoys most about her role, Izzie remarked: “I just love being able to share my life and experiences with other people.”
If you would like to find out more information about Bankwood, Izzie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.