Review from Pat T (Niece of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience

My aunt became a resident at Bankwood in February 2020, and shortly afterwards, lockdown was upon us. I managed to speak to her using a mobile most days, and I could tell she was happy, talking about the staff and residents who had become her friends. She really enjoyed the food and many of the activities

provided. Having a room at the front, she loved the view across to the Chevin. She also enjoyed sitting on the deck area outside.
Once the Covid restrictions started to ease, they did everything to facilitate visits to her inside the home and later on visits away from the home. I have always found the staff friendly and helpful. If she needed access to medical help, it was given in one form or another as soon as possible. Her health deteriorated from the beginning of this year, and she passed away at the beginning of May. The kindness and compassion shown to her and us at that time were exemplary.

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Review from Guy S (Son of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience

The staff have always been very considerate and friendly, really forming a bond with my mum. Mum has always enjoyed the food and the choices. The home has organised many great activities, including celebrating various traditional festivals and a wonderful Jubilee celebration, where families were also

able to attend.
The location is also quite special, as it has amazing views across the valley and a patio for outdoor visits and well-maintained and stocked gardens. Mum has a lovely room, looking out across the valley and also enjoys time in the conservatory as well as in the garden.

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Review from D B (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience

I love the feeling of the home, warm and welcoming. Dad loves it here.

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Review from Sue L (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

All the staff are very friendly and welcoming. Mum came as an emergency placement and they were very accommodating. They listened to any concerns and did their best to sort out issues quickly and efficiently. I could definitely recommend the home.

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Review from L G (Daughter of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience

My mother came to Bankwood for some respite care and was very low on arrival. The staff were very understanding and kind. They did all they could to help her to adjust including facilitating family visits as much as possible. On all occasions, we have met with courtesy and care from all the staff. My

mother's meals have all smelt delicious and were well presented.

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Review from E H (Daughter of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience

My mother really enjoyed making a daffodil and making new friends to talk to. My mother said, "The staff are really good and look after me well".
Mum is getting into a routine now though she still likes being in her room best. She has really enjoyed going out and meeting other people and lots of ladies

to chat too. The staff are really lovely, committed to caring for mum and making her transition from the hospital much easier.

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Review from S S (Son of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience

I have always found the staff at Bankwood caring, friendly and helpful.

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Review from S F (Niece of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience

It's difficult to write a full review as due to Covid restrictions visitors are not currently allowed to visit residents in their rooms/communal areas.
Bankwood is well managed and staff are always respectful to my aunt and keep me fully informed of any changes. My aunt is doing extremely well which

is a testament to the care she receives. Thankyou all.

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Review from A P (Husband of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience

My wife was very ill with Dementia, Parkinson's etc. Since being in Bankwood, she has improved and is better than when she was in hospital. Personal care is excellent.

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Review from Jon F (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience

My mother only had a couple of weeks at Bankwood before she became seriously ill and had to remain in hospital thereafter. However, I was completely confident that Bankwood was the most capable home in the area for nursing capabilities, and had a pleasing environment. The only criticism expressed by

my mother was that routine activities i.e. meals, medicines, ablutions all came too close together.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Bankwood Care Home

Thank you for the lovely feedback received in relation to Bankwood Care Home. We are sorry that Mum felt that some of the routine activities within the service were conducted closely together. We aim to ensure all our residents are supported in line with their personal preferences and wishes and have taken this feedback back to our team to discuss how we could do things slightly differently to ensure routine activities are conducted at a pace suitable for each of our individuals. Thank you again for your feedback, this has helped us to identify how we can continue to improve upon the service we provide to our residents within Bankwood Care Hone.

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Review from Jane M (Niece of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

I have spoken at length to my aunt and overall she says she is happy - but from living on her own, making her own decisions and doing her own thing it is a big change. She enjoys the food and likes roast beef, cake and chocolate the most. She also enjoys company and joins in on the activities as much

as she can.

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Review from Emma D (Daughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience

Sadly my mum passed away at Bankwood on 28th November 2020 after a short stay with terminal cancer. The staff were excellent in all aspects of their caring for mum who was not necessarily a willing resident, we could not have asked for more. We were treated with empathy and compassion and given every

support which was so appreciated at such a difficult and sad time. Covid-19 has had such a detrimental effect on visiting last year yet the staff kept us well informed and made us feel confident and welcome despite the very tough circumstances, not least in the week mum passed when Covid took its toll on staff and residents in the home. Thank you, to the manager and all the team at Bankwood.

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Review from Ethel E (Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience

During my stay here they have been very kind to me.

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Review from John S (Friend of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience

I have found the standard of care in this nursing home to be deeply impressive, from the kitchen and laundry staff to his immediate carers, to the management. Between them, they create a caring and empathetic community. Well done I say.

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Review from P F (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience

The staff are extremely kind. Super team. Hampered slightly by being short-staffed sometimes.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Bankwood Care Home

Thank you for taking the time to complete a review of our service. We are very appreciative of the positive comments you have made about our Bankwood team, however, we are sorry you feel that the service at times has worked short-staffed. Bankwood Care Home regularly review their staffing levels in line with the dependency of our Residents and aim to have in place a skilled team at all times. We are sorry that you have found this not to be the case consistently. We would like to reassure you that our staffing continues to be reviewed regularly ensuring we have a full complement of staff in place at all times

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Review from Tina M (Daughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience

My experience with the home has been good communication about my relatives care. My relative seems extremely happy. His quote is - I couldn't have chosen a better place for him to stay. And under the circumstances of Covid-19, I wasn't able to view the home or meet the staff face to face, so this was

difficult for myself about my worries, but I don't have any!

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Review from C C (Wife of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience

I have found all the staff to be helpful and caring and to find the time to make me feel better when I get a little down. I cannot say much about the food as it is soft because of swallowing.

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Review from Andrew L (Son of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience

Our mother was a resident for 5 1/2 years before her death. The care she received was brilliant, she loved the other residents but most importantly she loved the staff and they loved her. You never want to see your parents in a ‘home’ but if we had the chance to do it again we would choose Bankwood,

our mum was very happy there.

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Review from J M (Sister of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience

Sadly my sister passed away at Bankwood on 25th September 2020. The staff were excellent caring for my sister, we could not have asked for more. We were treated with empathy and compassion and given every support which was so appreciated at such a difficult and sad time. Covid-19 has had such a detrimental

effect on visiting etc, yet the staff have kept us well informed and have made us feel confident and welcome despite the circumstances. Thank you Bankwood.

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Review from J B (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience

Thank you to everyone at Bankwood for caring for my mother with kindness and love through this extremely difficult time. You have worked hard to enable us to keep in touch with regular Skyping and door visits. I feel confident that she is receiving the best of care.

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Bankwood Care Home

Care Provided by Bankwood Care Home

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Funding & Fees Guide for Bankwood Care Home

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