Bankwood Care Home

Duffield Bank, Duffield, Belper DE56 4BG
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9.8 189 Reviews
  • Bankwood Care Home, Belper
Bankwood care home is a warm and welcoming environment offering residential and nursing care. Set in the scenic Amber Valley in Derbyshire, the home offers stunning valley views which can be enjoyed from the landscaped garden and patio area.

Inside the home, residents benefit from a TV lounge, a quiet lounge, a conservatory and a dedicated activities room with cinema facilities. In the hair salon, residents can enjoy a manicure, reflexology, sensory aromatherapy and music.

Bankwood also features lovely dining areas where residents can enjoy meals under the professional care of the catering team. Working hard to make mealtimes enjoyable, they design a varied menu to suit residents' tastes and requirements and are happy to cater for loved ones when they visit too.

The care team at Bankwood take the same approach; with a focus on personalised care, they get to know each resident as an individual to design a care plan that suits their personalities as much as their care needs. Whether they'd prefer to get involved with the lifestyle at the home or enjoy the quieter pace of life, residents are supported to live life the way they choose, empowered by a team who promote independence and dignity throughout.

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Care Provided by Bankwood Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Izeta Hamza (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Bankwood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,075
    • Self-Funded Nursing Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,183
    • RESPITE Self-Funded Nursing Care from £1,403
  • (these prices are only a guideline, please contact Bankwood Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bankwood Care Home Reviews (189)

Total of 189, showing 61-80
9.8

Bankwood Care Home has a Review Score of 9.8 (9.805) out of 10, based on 29 reviews in the last 2 years. Over all time Bankwood Care Home has 189 reviews.

Overall Experience

  • 153
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Date Published

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Review from Evelyn A (Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is fine. I am contented with the diet, treatment. Saff are very friendly and give help whenever I need it.

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Review from Karen B (Daughter-in-law of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was a resident, until very recently, for about 6 months. This was from just before the lockdown for Covid-19. I cannot praise the staff highly enough from the manager down. They have had to cope with some very difficult circumstances on top of their usual workload and have done a fantastic
job. The care my mother in law received was always respectful and caring and nothing was too much trouble. I would have no hesitation recommending Bankwood to anyone looking for nursing care.

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Review from R S (Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with all the care, support and the friendliness of the staff.

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Review from Philip C (Son of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all of the staff at Bankwood for the fantastic job you are doing to look after our mother. We feel very fortunate that she is in an excellent care home; being looked after so well. You care for her as you would a member of your own family, and this means a lot to us. It is a comfort
to be able to talk to her on video chats and see that she is well. Thank you for making this possible.
We know that this is an extremely difficult time for all of you and hope you are all able to stay well and safe.
Thank you for all that you do.

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Review from E D (Cousin of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin was taken to Bankwood Care Home because she was too ill to look after herself at home. She settled in well and joined in the activities and was looked after very well by all of the staff, which made her very comfortable during the short time she was there.

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Review from Janet G (Daughter of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are kind, caring and very professional. They work tirelessly to improve the lives of residents. Staff have gone out of their way to ensure that Mum was as comfortable as possible. Mum sadly passed away recently. Whilst she was the end of life care all of the staff treated her with dignity
and couldn't do enough to support the family through a very difficult time. They are a credit to their profession

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Review from C W (Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here since January 2000 and I am receiving palliative care. I occupy a pretty room overlooking the estate gardens, adequate furnishings, own pictures and ornaments encouraged. The staff are kind, caring and professional in their encouragement on difficult days. Excellent midday
meal provided, plenty of fresh vegetables and choice. We also have a hairdresser and manicurist on site. I consider myself to be offered accommodation here very fortunate.

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Review from Elizabeth B (Daughter of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit, the family felt that Mum was receiving the best possible care. Staff were compassionate, friendly, professional and never too busy to engage with Mum or the family. Staff felt like friends, even after a short period of time. As a family, we felt looked after too. Tea was always
available and visiting times were flexible to suit all our needs/wishes.

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Review from S W (Niece of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been at this home for 3 3/4 years and I am a frequent and regular visitor. My Aunt's care has been excellent. All the staff are wonderfully caring. From the nursing/managers to the carers/cleaners/kitchen staff. I have been very impressed.

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Review from Jane F (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and the team at Bankwood provide excellent care. I do not think that my Father could have been looked after any better. I highly recommend Bankwood Care Home.

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Review from B L (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very caring and all the residents are treated with respect and kindness. It is a "home from home" and every effort made to make the residents comfortable and wanted. I am relaxed in the knowledge that her care is second to none.

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Review from Iain B (Son of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent the last three months of his life at Bankwood, following an extended stay at hospital. The manager and her team made sure, without exception, that he was comfortable and treated with respect and dignity during his stay there. We wouldn’t hesitate to recommend the home to anybody.

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Review from Jane S (Friend of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care is given to all 24/7. Well trained staff, compassionate, every one of them. Wonderful home. Wonderful atmosphere. Great food. Clean surroundings. The home is full of joy.

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Review from R P (Son of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and work to capacity. I feel more staff would stop people having to wait for attention. Food is excellent. For my Dad having things in a set place is important. He likes a routine. He is finding it hard to adjust after years of independence.

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Review from D M (Partner of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly delighted with the care provided. The staff made me feel very welcome, more like a friend to them, which eased the stress of watching my partner's deterioration.

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Review from Matt W (Son of Resident) published on 17 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was admitted for end of life care. We cannot fault the care she received. All staff were excellent and at the most difficult time at the end, everything was handled with caring and sympathy.

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Review from Helen W (Daughter-in-law of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you, thank you, thank you.
I can’t thank all at Bankwood enough for the beautiful care and compassion given to my Mum-in-law in her last weeks of life. The moment we arrived at Bankwood following discharge from hospital for End Of Life care, the stress and tension melted away from me and Mum’s
condition improved dramatically with good food and hydration and the kind care and attention from all staff. I believe this good care allowed her extra time to see family and friends that may not have been possible otherwise.


The entire ethos of the staff at Bankwood, regardless of their role, is one of kindness and compassion and they treat everyone with such respect. A very sad time for us but we can look back without worry as she was so well cared for, her every need and symptom was expertly managed.


Thank you again to all staff at Bankwood, you are all very special people.


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Review from Rob R (Son of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has come for end of life care. I cannot conceive how the team of staff here have been assembled, they are amazing.

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Review from Tonia H (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, friendly staff, impressed with the level of care Mum is getting. Seen a marked improvement since she came out of hospital. Very respectful staff for both towards residents and family. Lovely place and a nice cup of tea!

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Review from Graham P (Son of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good care home with excellent staff.

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Bankwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Bankwood Care Home is calculated as follows: ( (284 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 343 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bankwood Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Izzie

Izzie Hamza

Job Title: Home Manager

“I believe that kind care means finding compassion and understanding for someone’s situation, whilst maintaining your own boundaries and respecting your own needs.”
As a Registered Nurse, Izzie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at Bankwood for a number of years, Izzie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Bankwood.


When asked what she enjoys most about her role, Izzie remarked: “I just love being able to share my life and experiences with other people.”
If you would like to find out more information about Bankwood, Izzie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.