Bankwood Care Home

Duffield Bank, Duffield, Belper DE56 4BG
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9.8 189 Reviews
  • Bankwood Care Home, Belper
Bankwood care home is a warm and welcoming environment offering residential and nursing care. Set in the scenic Amber Valley in Derbyshire, the home offers stunning valley views which can be enjoyed from the landscaped garden and patio area.

Inside the home, residents benefit from a TV lounge, a quiet lounge, a conservatory and a dedicated activities room with cinema facilities. In the hair salon, residents can enjoy a manicure, reflexology, sensory aromatherapy and music.

Bankwood also features lovely dining areas where residents can enjoy meals under the professional care of the catering team. Working hard to make mealtimes enjoyable, they design a varied menu to suit residents' tastes and requirements and are happy to cater for loved ones when they visit too.

The care team at Bankwood take the same approach; with a focus on personalised care, they get to know each resident as an individual to design a care plan that suits their personalities as much as their care needs. Whether they'd prefer to get involved with the lifestyle at the home or enjoy the quieter pace of life, residents are supported to live life the way they choose, empowered by a team who promote independence and dignity throughout.

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Care Provided by Bankwood Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Izeta Hamza (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Bankwood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,075
    • Self-Funded Nursing Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,183
    • RESPITE Self-Funded Nursing Care from £1,403
  • (these prices are only a guideline, please contact Bankwood Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bankwood Care Home Reviews (189)

Total of 189, showing 101-120
9.8

Bankwood Care Home has a Review Score of 9.8 (9.805) out of 10, based on 29 reviews in the last 2 years. Over all time Bankwood Care Home has 189 reviews.

Overall Experience

  • 153
  • 34
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Date Published

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Review from H H (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is very personable and caring. I feel safe in the knowledge that Dad is being looked after.

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Review from Ronald K (Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am new here and in the process of settling in and believe you only get out of life what you are prepared to put in. We had an open day and the manager asked if I would conduct the residents' choir which I did and it was a success.

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Review from Jean N (Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am looked after and happy. My family are happy with me here. I get on well with the staff and go on trips. I have my hair and nails done at the home.

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Review from Peter S (Nephew of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff as anywhere does change. However, the level of care and compassion given to residents never falters. Our aunt has been resident in Bankwood for 2 years and we have been able to witness the upgrading and refurbishment that is always ongoing to keep Bankwood at its best.

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Review from Georgina H (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Bankwood until his death in July 2018 and I found the care he had and the welcome I always had made it easy for me to come back and join in activities.

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Review from Bessie B (Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 4 weeks here at Bankwood, I am now a permanent resident and could not be happier. I have made lots of new friends and love the staff.

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Review from Mike R (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy at the home. She likes her room and the staff are friendly and helpful and she will remain at the home. Thank you.

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Review from William G (Son of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only moved into this home this week. As soon as I walked into the home I felt a good atmosphere. The staff have all gone out of their way to be helpful and answered all my questions.

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Review from Randall S (Brother of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and have the time for residents and visitors. A very pleasant atmosphere. Some rooms seem rather small but lounges are very comfortable, everywhere is clean and smart.

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Review from L B (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the care my mother has received since moving from residential to nursing care now in Bankwood. Staff have been kind and supportive with the nursing staff in particular taking action when needed. The car parking and access are tricky, due to geography, but this is no one's
fault. Rooms are small but clean and well kept.

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Review from Cynthia R (Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here almost a year after a fall and I am perfectly satisfied with everything. I enjoy going to the hairdresser here each week and chatting to other residents and their families. I am always encouraged to join in the various activities and enjoy doing so.

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Review from Diane S (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for 2 1/2 years. All the staff are wonderful and treat my mum with dignity, respect and kindness. My mum is very happy here.


I would recommend this home to everybody.


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Review from Roy S (Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always asked to join in all activities. I like to keep fit and also watching TV. I have made loads of new friends.


My family visits regularly.


We had 2 reindeer at the home at Christmas. This was the first time I had petted reindeer - amazing.


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Review from June H (Resident) assisted by family/friend published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the next best thing to home. Very comfortable. My family are always made welcome and I often Skype my daughter in America. I also enjoy the trips out.

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Review from Helen M (Daughter-in-law of Resident) published on 27 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bank View allowed my mother in law to live her last few days in a warm, caring place and not in hospital. We as a family are so very grateful for the welcome we all received, how lovingly my mother in law was looked after and the support we were given. Even though she was only in the home 5 days, it
did not feel like that, all the staff were so friendly, helpful, kind and considerate.
During the time I spent at the home, I saw how well the residents were looked after, the home is clean and well run, the staff work really well as a team and I would highly recommend this care home to others.
Thank you for everything you have all done, it meant such a lot to us all.

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Review from Rob M (Son of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From when Dad entered the home until he sadly died in November 2017. The standard of care and compassion towards dad and our family has been outstanding. Visiting Dad and seeing other residents and lovely staff has become part of our lives. Thank you to everyone.

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Review from June P (Wife of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recently stayed at Bankwood Care Home whilst I was on holiday. The staff were approachable, kind and went out of their way to meet his needs.
The management provided him with all the extra equipment we required for his severe disability. A wonderful management, well trained caring staff.
The catering staff provided lovely food and a varied menu.
A Big Thank you for looking after my husband so well.

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Review from H N (Relative of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

End of life provision was excellent. My aunt was 105 and particularly awkward. The home and staff were excellent with her.

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Review from J F (Relative of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are consistently cheerful and there is an upbeat ethos in the home. I am particularly impressed by the way they manage individual residents' needs, even when it can be a little challenging. Training in dementia care is evident in all the different levels of staff.

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Review from G S (Niece of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and reassuring staff, welcoming peaceful home environment. Understanding of clients needs and limitations and expectations are excellent.
Patient-focused, centred care and an excellent range of services available.
The smiling staff are always very obliging. The administration is clear,
concise and prompt.
Questions are answered clearly and accurately.
The food choice is excellent, laundry staff are understanding and compassionate - all areas.
Overall an excellent first impression!

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Bankwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Bankwood Care Home is calculated as follows: ( (284 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 343 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bankwood Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Izzie

Izzie Hamza

Job Title: Home Manager

“I believe that kind care means finding compassion and understanding for someone’s situation, whilst maintaining your own boundaries and respecting your own needs.”
As a Registered Nurse, Izzie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at Bankwood for a number of years, Izzie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Bankwood.


When asked what she enjoys most about her role, Izzie remarked: “I just love being able to share my life and experiences with other people.”
If you would like to find out more information about Bankwood, Izzie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.