Bankwood Care Home

Duffield Bank, Duffield, Belper DE56 4BG
Submit a Review
9.8 189 Reviews
  • Bankwood Care Home, Belper
Bankwood care home is a warm and welcoming environment offering residential and nursing care. Set in the scenic Amber Valley in Derbyshire, the home offers stunning valley views which can be enjoyed from the landscaped garden and patio area.

Inside the home, residents benefit from a TV lounge, a quiet lounge, a conservatory and a dedicated activities room with cinema facilities. In the hair salon, residents can enjoy a manicure, reflexology, sensory aromatherapy and music.

Bankwood also features lovely dining areas where residents can enjoy meals under the professional care of the catering team. Working hard to make mealtimes enjoyable, they design a varied menu to suit residents' tastes and requirements and are happy to cater for loved ones when they visit too.

The care team at Bankwood take the same approach; with a focus on personalised care, they get to know each resident as an individual to design a care plan that suits their personalities as much as their care needs. Whether they'd prefer to get involved with the lifestyle at the home or enjoy the quieter pace of life, residents are supported to live life the way they choose, empowered by a team who promote independence and dignity throughout.

Show Bankwood Care Home on the Map

Care Provided by Bankwood Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Izeta Hamza (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Bankwood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,075
    • Self-Funded Nursing Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,183
    • RESPITE Self-Funded Nursing Care from £1,403
  • (these prices are only a guideline, please contact Bankwood Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bankwood Care Home Reviews (189)

Total of 189, showing 121-140
9.8

Bankwood Care Home has a Review Score of 9.8 (9.805) out of 10, based on 29 reviews in the last 2 years. Over all time Bankwood Care Home has 189 reviews.

Overall Experience

  • 153
  • 34
  • 2
  • 0
  • 0

Date Published

189
13
16
29
160

Review from John S (Nephew of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has only been here 1 week. Staff have been tremendous in helping him settle in.


I can't be more impressed with the nurses, carers, activities and kitchen staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley C (Niece of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a lovely lady but difficult to please. She settled in really well and had no complaints whatsoever. She died in the home and the staff were fantastic, so compassionate and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard L (Son of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Bankwood for just over 2 years after struggling on her own.


She never wanted to go into a care home but quickly adapted to life here and wouldn't want to live anywhere else now.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline D B (Daughter of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was here for nearly 6 years. The care that he was given was exceptional. All the staff from the handyman and laundry staff to the nurses were so kind, not only to Dad but to us as a family. When Dad died I felt I had lost many friends too. All the staff work so hard. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Bankwood for several years and during that time, has received very good care, particularly during the last few months.
As he deteriorated and then eventually needed end of life care, he was looked after extremely well.
The liaison with the local doctors and the home was very good
which provided peace of mind for us. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Josphine S (Daughter of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Bankwood to be a very warm and friendly place full of caring staff.
My mother was in for a short period while recovering from an operation but made many new friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue L (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and caring staff. My mother is very content and happy and I enjoy my visits very much. Excellent communications and a range of activities nothing is too much trouble.
I am so pleased we chose this care home for mum in the last years of her life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T E (Cousin of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff friendly and on-the-ball. They are constantly assessing a resident's needs with medical and social and make sure these are met. I have been visiting the home for over 3 years and in all that time, I have never once had any reason to believe that my cousin is receiving anything
but the best care possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rose F (Daughter of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is happy, comfortable and settled and that makes my family happy. Staff are good here and that has given us our mother-daughter relationship back. My Mum has made a friend, they get on well. I have been able to sleep over with my Mum to comfort her and I am welcome at any time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A J (Friend of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has lived at Bankwood for three years and we visit regularly.
The staff are unfailingly welcoming, always make us a drink.
The home manager is outstanding in her knowledge of our friend and in the fact that she is very 'present' in the home.
Our friend is very happy, has no complaints
whatsoever and is always well dressed.
It is a pleasure visiting at Bankwood.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Nephew of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well managed and clean with friendly caring staff. Although the circumstances of my aunt's departure from hospital to Bankwood were stressful and distressing the home made the whole process very straightforward. She was comfortable and at peace in her short time in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G T (Power of Attorney of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager and all her staff for the excellent care and comfort they gave to my friend during her stay at Bankwood Care Home. As her dementia has got worse they could not provide the care social services said she needed. I have been so grateful to Bankwood Care Home for their
care and consideration.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Bankwood for over seven years and her care has been excellent.
This month was to be her last and she died peacefully in the cosy room she loved with the manager at her bedside holding her hand.
A wonderful way for her to go.
Thank you for all the care and love she received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John A (Son of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Bankwood Care Home for a year now and I certainly rate the home as excellent in all areas of her care. All the staff show a very positive understanding and professional attitude to providing care and treat individuals with both the dignity and respect that they deserve.
The home provides a very clean, fresh and pleasant environment with excellent food and drinks, comfortable rooms and extensive facilities throughout. Events and activities are organised regularly to involve the residents and provide interests for them. Overall, Bankwood Care Home is managed very well indeed and seems committed to delivering the best care possible to its residents. This gives me peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David T (Son of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Bankwood for over two and a half years. She was very happy, very well cared for - thanks to the quality of the staff and the home manager. Sadly mum passed away peacefully at the end of December. I think my thank you to the staff says it all:


"How do I thank a group

of people without missing a single person out? This is to each and every one of you.


How do I thank you all from the depth of my heart for the care, physical support, genuine affection and consideration you showed to my late mother.


Thank you just seems so lacking yet that is what I feel.


A genuine, deep felt appreciation from me, on behalf of my mother, the family and equally important – on behalf of all the past and current residents at ‘Bankwood’.


Losing a loved one is very hard, particularly your Mother, but knowing she was cared for so well whilst she lived at Bankwood by you, her 'extended family', really does help.


Thank you so, so very much".


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shanee R (Private Carer of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies I look after were brought here unexpectedly. Bankwood were very accommodating, made them feel very welcome. The care they receive is second to none. Staff are friendly, the home is clean and tidy and doesn't smell of urine.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra H (Daughter of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had a hospital appointment, I was made aware by Bankwood staff (activity coordinator) who also arranged transport for the occasion - dad is unable to walk and therefore requires a wheelchair. All arrangements were made without any involvement from me. I can only praise all the staff at Bankwood
but in particular, the activities co-ordinator who has been exceptional on every occasion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert M (Son of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Peace of mind for our family that dad is safe and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V W (Daughter of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to see home on Friday afternoon. Loved place. Cosy/friendly. Manager put at out ease. Very impressed. All staff smile and care. Just the place mum needs. Moved in Monday.
So good - transfer kind and careful. Mum needs just what this home gives Tlc. Early days but 10 out of 10.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N H (Grandson of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The building - My first thoughts no good but after the care received I think it is very good and very well organised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Bankwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Bankwood Care Home is calculated as follows: ( (284 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 343 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bankwood Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Izzie

Izzie Hamza

Job Title: Home Manager

“I believe that kind care means finding compassion and understanding for someone’s situation, whilst maintaining your own boundaries and respecting your own needs.”
As a Registered Nurse, Izzie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at Bankwood for a number of years, Izzie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Bankwood.


When asked what she enjoys most about her role, Izzie remarked: “I just love being able to share my life and experiences with other people.”
If you would like to find out more information about Bankwood, Izzie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.