Bankwood Care Home

Duffield Bank, Duffield, Belper DE56 4BG
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9.8 189 Reviews
  • Bankwood Care Home, Belper
Bankwood care home is a warm and welcoming environment offering residential and nursing care. Set in the scenic Amber Valley in Derbyshire, the home offers stunning valley views which can be enjoyed from the landscaped garden and patio area.

Inside the home, residents benefit from a TV lounge, a quiet lounge, a conservatory and a dedicated activities room with cinema facilities. In the hair salon, residents can enjoy a manicure, reflexology, sensory aromatherapy and music.

Bankwood also features lovely dining areas where residents can enjoy meals under the professional care of the catering team. Working hard to make mealtimes enjoyable, they design a varied menu to suit residents' tastes and requirements and are happy to cater for loved ones when they visit too.

The care team at Bankwood take the same approach; with a focus on personalised care, they get to know each resident as an individual to design a care plan that suits their personalities as much as their care needs. Whether they'd prefer to get involved with the lifestyle at the home or enjoy the quieter pace of life, residents are supported to live life the way they choose, empowered by a team who promote independence and dignity throughout.

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Care Provided by Bankwood Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Izeta Hamza (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Bankwood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,075
    • Self-Funded Nursing Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,183
    • RESPITE Self-Funded Nursing Care from £1,403
  • (these prices are only a guideline, please contact Bankwood Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bankwood Care Home Reviews (189)

Total of 189, showing 141-160
9.8

Bankwood Care Home has a Review Score of 9.8 (9.805) out of 10, based on 29 reviews in the last 2 years. Over all time Bankwood Care Home has 189 reviews.

Overall Experience

  • 153
  • 34
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Date Published

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Review from Elizabeth H (Daughter of Resident) published on 30 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently died at the age of 95, after a long and interesting life.


Everyone at Bankwood was so kind to Mum: humouring her foibles, popping in to her room to see her with cheerful smiles and encouraging words. The nursing care and physical care were excellent. Mum was always kept clean,

with her clothes and bedding being changed regularly. We never had to worry that her medication would not be given, or that an infection or illness would not be spotted. Once she could no longer walk, we were impressed that she was still encouraged to go and socialise in the conservatory or to see visiting entertainers, even though that meant that two people had to hoist her from the bed to the chair or to the wheelchair, which we witnessed them cheerfully doing.


In her final illness, when Mum became fearful or anxious, staff helped to overcome her fears. They took great trouble to make tempting meals, to feed her and encourage her to eat.


We would certainly recommend Bankwood.


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Review from E T (Son of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum and sister had to move into Bankwood Care Home as an emergency care due to a fire at their home. I've been very impressed by the whole organisation, assistance and service that has been provided.

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Review from Colin C (Son of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care has been very good with staff being very attentive and competent, however, the building itself takes some getting used to. When my mother was ill, they were very professional and they kept me fully informed. We had fun of Christmas and New Years Day.

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Review from Elaine S (Niece of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the twelve months that I have visited my auntie at Bankwood, I have never witnessed anything other than excellent care and devotion from the staff to all residents. Nothing is too much trouble which includes looking after visitors as well as the residents.

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Review from Linda W (Daughter of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away on Saturday the 7th of January. The care he received has been wonderful throughout his residence since May 2015.
From the accommodation, staff, manager and activities organised to the excellent food, organised outings and wonderful scenery, everything has been first class. Staff
are always available and their communication and kindness is overwhelming. I would recommend Bankwood without reservation.

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Review from Emma B (Granddaughter of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad spent the last 3weeks off his life at Bankwood Care Home, at a time we as a family we were heartbroken accepting that we as a family were no longer able to care for grandad at home, the dignity all at Bankwood showed our family so much support and compassion and more importantly you gave our
loved one the care and respecting the dignity he deserved in his final few weeks of life..words could never describe just how grateful we all are to each and every single member of the team at Bankwood Care Home, you are all doing an amazing job keep up the hard work..thank you so much for everything x

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Review from Elizabeth M (Daughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was only cared for by the staff at the nursing home for a very short time before she died. She was given end of life care in a very compassionate way and we were supported as a family.

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Review from B B (Friend of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very happy at Bankwood. The staff are so friendly and helpful.
They are so cheerful in sometimes difficult situations

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Review from Deborah H (Daughter of Resident) published on 6 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with the care my father received and the dedication of all the staff. They treat the residents with the utmost care and concern for their wellbeing, both mental and physical. We felt my father was in a safe, secure environment, being closely monitored, by day and night. The
care manager is a lovely person and genuinely cares for each of her residents and her example is followed by every member of her staff. Bankwood never seems like an institution and is very much a home-from-home. Visitors are welcomed and encouraged to join in the many activities arranged for the residents. The nursing care my father received was excellent. He was kept clean, with fresh clothing each day. The staff are very friendly and were genuinely upset when my father died. Their caring, sympathetic attitude towards his family, was much appreciated at such a difficult and sad time for us. I cannot praise the manager and staff highly enough for the excellent care he received in his last weeks of life.

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Review from Richard D (Power of Attorney of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bankwood Care Home is an excellent care home where the staff are all very friendly and always have a smile on their faces. Nothing is ever too much trouble and any questions are always answered courteously. Bankwood Care Home is always clean and tidy and the only criticism is the "lift" which breaks
and groans! I would certainly recommend Bankwood as a very caring home where everyone appears to be well looked after.

Reply from HC-oNE, Careline Team at Bankwood Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
I would like to Thank you for your kind words regarding the care and staff at Bankwood Care home.
The lift has been refurbished and is maintained regularly. Our apologies if this has caused any recent concerns, this will be passed back to our estates team for review.


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Review from Robin M (Regular Volunteer) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A number if Church members from Duffield Baptist Church conduct a monthly Christian worship service supported by the coordinator. The home is always very well presented and staff are generally cooperative.

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Review from F T (Regular Volunteer) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting the home for about 12 years. I always meet the staff who are friendly, kind to the residents and really seem to care. In all those years I have seen the very best that a nursing home can provide.
If I had a relative who needed to be nursed I would definitely choose Bankwood Care
Home because I can see quality care.

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Review from GP (Niece of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was in Bankwood Care Home for just a month before she died in early October. She was really very poorly and clearly wanted to be at home which was impossible. The staff at Bankwood Care Home took real care of her, treated her with affection, nursed her professionally and assisted her until her
death.

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Review from Caroline W (Daughter of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a lovely welcome by all staff when visiting my mum. Cups of tea offered regularly during a visit! Rooms lovely, food excellent and cooked to personal requirements with plenty of choice. Very clean and fresh environment with plenty of activities if required or quiet time if preferred for mum.
All staff are very friendly, nursing care was excellent and any change in my mum was communicated to me. Mum's end of life was dealt with in a very loving, caring manner. Mum and our family/friends couldn't have wished for better.

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Review from Lesley P (Daughter of Resident) published on 6 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home position was ideal. Lovely,friendly, compassionate and understanding staff, not only of our mother, but also friends and relatives too. All mums needs were met. Whenever I went to see mum she said how lovely it was there. Nothing was too much trouble. From start to the end, from morning papers
to bed time. From one shift to another, the service provided at Bankwood was 24/7 and 110% service was given. Thank you very much Bankwood.

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Review from Kevin B (Son of Resident) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father sadly passed away on 1st Sept 2016 at Bankwood Care Home and my comments relate to his time at Bankwood Care Home from 14th March 2016 to his passing. He had a brain stem stroke on 6th Feb 2016 and spent 5 weeks in the hospital. After confounding medical staff he was deemed well enough to
be discharged to Bankwood. The superb care and attention given by the manager and her team quickly brought about an improvement in his condition and quality of life. The 6 months that we had with this special 91-year-old man was a real bonus and provided some excellent quality family time to him and the whole family and enabled him to meet and get to know his 3rd great grandchild and spend more time with his other two. We are all convinced that this would not have been possible without the "Bankwood effect". His care during the last few days was exemplary providing a peaceful and dignified passing.

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Review from Pat M (Daughter of Resident) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care which my mother is receiving at Bankwood. Staff ar caring, supportive and very patient. They are well aware of and respond appropriately to my mother's individual and sometimes quite quirky needs. Nursing staff are quick to call in medical professionals when needed and
always phone to update me on any medical problems and appointments. I am impressed by how not just nursing staff and carers, but also kitchen staff, laundry staff and cleaners make an effort to form close relationships with the residents. Everyone is quick to respond to any queries I have.

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Review from Bridget C (Daughter-in-law of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Bankwood have given both my Mum-in-Law and my family a huge amount of support and taken great care of her at a very difficult time. We are deeply appreciative of their care.

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Review from Vera R (Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been well cared for and my guests have been treated well. I have had good company in the conservatory.

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Review from Ben (Grandson of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Summer fair. Lots to do, very clean, good food. Everyone is involved and there is a good selection of activities for everyone.

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Bankwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Bankwood Care Home is calculated as follows: ( (284 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 343 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bankwood Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Izzie

Izzie Hamza

Job Title: Home Manager

“I believe that kind care means finding compassion and understanding for someone’s situation, whilst maintaining your own boundaries and respecting your own needs.”
As a Registered Nurse, Izzie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at Bankwood for a number of years, Izzie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Bankwood.


When asked what she enjoys most about her role, Izzie remarked: “I just love being able to share my life and experiences with other people.”
If you would like to find out more information about Bankwood, Izzie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.