Bankwood Care Home

Duffield Bank, Duffield, Belper DE56 4BG
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9.8 189 Reviews
  • Bankwood Care Home, Belper
Bankwood care home is a warm and welcoming environment offering residential and nursing care. Set in the scenic Amber Valley in Derbyshire, the home offers stunning valley views which can be enjoyed from the landscaped garden and patio area.

Inside the home, residents benefit from a TV lounge, a quiet lounge, a conservatory and a dedicated activities room with cinema facilities. In the hair salon, residents can enjoy a manicure, reflexology, sensory aromatherapy and music.

Bankwood also features lovely dining areas where residents can enjoy meals under the professional care of the catering team. Working hard to make mealtimes enjoyable, they design a varied menu to suit residents' tastes and requirements and are happy to cater for loved ones when they visit too.

The care team at Bankwood take the same approach; with a focus on personalised care, they get to know each resident as an individual to design a care plan that suits their personalities as much as their care needs. Whether they'd prefer to get involved with the lifestyle at the home or enjoy the quieter pace of life, residents are supported to live life the way they choose, empowered by a team who promote independence and dignity throughout.

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Care Provided by Bankwood Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Izeta Hamza (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Bankwood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,075
    • Self-Funded Nursing Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,183
    • RESPITE Self-Funded Nursing Care from £1,403
  • (these prices are only a guideline, please contact Bankwood Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bankwood Care Home Reviews (189)

Total of 189, showing 161-180
9.8

Bankwood Care Home has a Review Score of 9.8 (9.805) out of 10, based on 29 reviews in the last 2 years. Over all time Bankwood Care Home has 189 reviews.

Overall Experience

  • 153
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Date Published

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Review from Edward R (Husband of Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the location and the presentation of the home and the attitude of the management and personnel employed. The quality and presentation of the food is of a high standard. The furnishings are well maintained. I appreciated that at certain times of the day (meals etc) it is difficult to
respond to urgent patients needs (toilet needs) which can frustrate those in need. The relationships between patient (resident) and personnel is good.

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Review from Wendy (Daughter of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my dad had a fall in December he was no longer able to look after himself. So I had to find a care home for him. I visited several homes before Bankwood and wasn't very impressed. When I viewed Bankwood I was really impressed with the standards of care and with the friendliness of the staff. I
couldn't wish for a better place for him to be. Every time I visit I am greeted like an old friend, which makes my visits much more pleasant. I know that he is in the best possible place.

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Review from Allyson H (Daughter of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mother came into this home after a bad stroke she was in a very distressed state. Due to the work and patience of the staff she is now more settled and calmer. Although there is no communication she is always spoken to in a respectful way and treated with dignity.

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Review from Mary W (Niece of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff, committed to caring for all residents. Very welcoming to relatives and available to answer questions.

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Review from P G (Son of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some care assistants seem to be more attentive than others.

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Review from M P (Daughter-in-law of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was at Bankwood for 4 years until he passed away this month. He really enjoyed his final years there and was well cared for. The staff are fantastic, especially the manager who runs the facility impeccably. She has full control over what is going on and the management of the staff. She also
is extremely caring for the residents (as are all the staff) and put their needs as her top priority. The home is set in a beautiful location and our father spent as much time as possible enjoying the view from the deck.

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Review from Christine H (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only at Bankwood Care Home for a short while (passed away 7th March 2016) but her stay was very comfortable. She was got up every day where possible. Always dressed nicely and had her hair done (important to mum). When she became poorly, the staff were very good to her and myself. Also
on the day of her passing again very kind and supportive to myself and family. They run a very good home for the people there. Thank you.

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Review from G D (Friend of Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During our visits we see excellent care given to the residents who all appear to be extremely happy. The high standards of cleanliness is good to see. As visitors we always get offered a tea or coffee. The staff are all very professional.

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Review from Irene C (Sister of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very nice place, the staff are all very pleasant and helpful. Could benefit from a larger area in which to park, the security system is good. I feel my sister struggled to settle in at first but I think she is gradually coming to terms with everything.

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Review from Rosaleen H (Daughter of Resident) published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care and consideration given to my mother. One example being, a visitor of the resident in the next room to mum's made a point of telling me she had overheard (on a previous visit) a carer in with my mum and how impressed she was with the kindness and patience she was shown.
It was lovely to hear as you never know what happens when your're not there.

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Review from Elizabeth M (Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having started this respite break in one care home, where I felt very isolated to ending up in Bankwood where I feel well looked after, and get on with the staff. There is a choice of activities, I choose whether to attend or night. I have been out to the local pub as well.

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Review from Jane F (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience from being shown around the home to reserving a bed, care and compassion from the manager after being messed around by the hospital cancelling the bed in error. My mum arrived at the home by ambulance. Everyone was friendly helpful, kind, compassionate and caring it made a stressful
day more bearable. The care and compassion was so apparent from the first day and it was so great to know that my mum is well cared for and has settled very quickly. Staff are attentive and there is genuine concern. Each person has their individual meeds met. This is a real home and the people are fantastic thank you. I've could not have chosen a better home for mum as this is the best one with lovely friendly competent people.

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Review from Daniel A (Son of Resident) published on 1 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One in a million!! Never before have I witnessed care to such high standards, and residents treated with such dignity and devotion. Bankwood offers unrivaled facilities in a beautiful setting, complimented with friendly, helpful, well trained, and devoted staff, who stop at nothing to ensure the comfort
and happiness of their residents. It really does bring a lump to my throat to see my Mother looked after so well.

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Review from A B (Friend of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my friend in this home. I have observed excellent treatment and management. I am happy to recommend the home.

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Review from J D (Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is always very cheerful and attentive, prompt response to any problem. I am always asked to go out on trips.

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Review from J S (Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my time here I am making friends, I am happy with that. I like the nurses, they are very patient. I go every week for a massage.

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Review from J L (Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very enjoyable Christmas, we had a panto, a party, a carol service and Santa visited with lovely presents for all of us. I am very happy here, we always have a good laugh and are well entertained.

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Review from D M (Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are always made welcome when they visit me, they are always well looked after, like myself. I would describe myself as an awkward old beggar, but I'm very happy here. The staff are very friendly, and willing to respond to my every request.

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Review from A B (Son of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very professional and show genuine care plenty of activities, good range of food. Always seemed to be plenty of staff who were very jolly. My mum was always well presented and clean. Nurses kept me up to date on a regular basis, staff trusted to be responsible for all my mum's needs, including
obtaining clothes, personal care items foot care and hairdressing. Manager is very hands on and gets involved with the residents. It never felt like an institution it was home, my mum's home for 8 1/2 years. Very little change in staff, mum has same named nurse for all her time there.

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Review from N S (Friend of Resident) published on 31 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new visitor to the home I was highly impressed by the warmth, care and comfort given to each resident. Real consideration and time given to their individual needs.
They are a great ambassador for care homes and I felt this home would be the place I would want to spend the final stage of my life,
what better recommendation! When we took clothes in for my friends they spent time going through them with her, they suggested special visits into town to buy more. They accompanied her on visits to her home, now on the market. They keep an eye on her diet, they respected her privacy but welcomed her interaction.

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Bankwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Bankwood Care Home is calculated as follows: ( (284 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 343 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bankwood Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Izzie

Izzie Hamza

Job Title: Home Manager

“I believe that kind care means finding compassion and understanding for someone’s situation, whilst maintaining your own boundaries and respecting your own needs.”
As a Registered Nurse, Izzie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at Bankwood for a number of years, Izzie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Bankwood.


When asked what she enjoys most about her role, Izzie remarked: “I just love being able to share my life and experiences with other people.”
If you would like to find out more information about Bankwood, Izzie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.