Review from Sue W (Daughter-in-law of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience

I’ve worked in the care sector for thirty years. Since my mother-in-law has been here, the staff can not do enough for her and her family. The management are incredible and make the home a happy and safe family environment. All staff are so professional and caring. My mother-in-law has dementia that

is advanced and they still keep her dignity, respect and give her choices and encourage her to choose everything for herself. Empathy and equality are at its best here.

Reply from Tracie Scott, Home Manager at Cedar Court Dementia Care Home

Thank you for your lovely review. It's an absolute pleasure looking after your mum and supporting you all as a family. We will continue to do so with love, care and attention. She really is part of our Cedar family.

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Review from J H (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience

Cedar Court Dementia Care Home has gone above and beyond to support us as a family through a very difficult time and are taking great care of our dad. He has a lovely room and the staff show great kindness and patience whilst caring for him.

Reply from Tracie Scott, Home Manager at Cedar Court Dementia Care Home

Thank you for your lovely review. Your dad is a delight to care for and as you know he loves everything. We will continue to support yourselves and your dad to the best of our ability.

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Review from Julie J (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience

My mother has been cared for incredibly well. She has always been clean and treated with care and patience despite displaying challenging behaviour at times. The staff have displayed interest in Mum's past life and her likes and dislikes. As Mum's visitor, I have always felt welcome and amongst friends.

There is a lovely team spirit present. In recent weeks, whilst Mum's health has deteriorated, she has received wonderful care and I have had great support too. Having experience of other, similar homes, I am confident Mum is in the right place, receiving the best of care. I would certainly recommend Cedar Court Dementia Care Home to anyone.

Reply from Tracie Scott, Home Manager at Cedar Court Dementia Care Home

Thank you so much for this lovely review. We feel very privileged to be able to support our residents and their families throughout their stay with us. Your mum is an absolute delight to care for.

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Review from Sarah A (Daughter of Resident) published on 19 July 2022
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Overall Experience

From the first contact with Cedar Court Dementia Care Home, Mum was treated with care and respect, she settled quickly with the kindness and encouragement of the manager and care staff and was soon referring to her rooms as her flat. Mum enjoyed activities and food, Mum liked the quiet lounge and sometimes

the main one. Mum suddenly became very poorly and the staff and manager did a great job looking after Mum during this time, they went above and beyond to comfort and help Mum with compassion and dignity and also helped me through the very difficult time. I can't praise them all enough and even though Mum is no longer with us the manager is still in contact with me and my family as they say although Mum is no longer there it doesn't mean our journey has ended with them. Mum was the happiest we had seen her in a long time at Cedar Court,
I would recommend Cedar Court Dementia Care Home to anyone that needs this care.

Reply from Tracie Scott, Home Manager at Cedar Court Dementia Care Home

Thank you so much for your kind review, we have lots of memories involving your mum. She brought us many a smile. We really miss her, she was an absolute pleasure to look after. She was a huge part of our Cedar family.

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Review from Jo G (Daughter of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience

Every time I visit my mum the staff are always very welcoming and so polite and caring towards all aspects, the weather, Mum's current condition, the fact that the residents will love my dog that I take for Mum to see her and talk about how much they like Mum because she smiles and always appreciates

what they do for her.
I was worried about going on holiday and they just reassured me all is fine and go and live my life because that’s what Mum would want, always so very caring.

Reply from Tracie Scott, Acting Home Manager at Cedar Court Dementia Care Home

Thank you for your kind review of our care home, Your mum is so sweet and is a pleasure to look after. She has settled well into our Cedar family.

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Review from Andrew L (Son of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience

I highly recommend Cedar Court Dementia Care Home. My dad has been a resident since earlier in the year and is treated with respect and genuine care by each and every member of staff. It gives peace of mind knowing his needs are being met and he is being well supported.

Reply from Tracie Scott, Home Manager at Cedar Court Dementia Care Home

Thank you for your kind review of our home and staff. Your dad is a pleasure to look after and he has settled nicely into our Cedar family.

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Review from Anita B (Friend of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience

I find management and all staff very welcoming, they are all very kind, patient and passionate about the job they do.

Reply from Tracie Scott, Home Manager at Cedar Court Dementia Care Home

Thank you for your review. Looking after your friend has been a pleasure, the staff are friendly and welcoming, it's good to see that this is being seen by friends, relatives and service users.

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Review from V Y (Daughter of Resident) published on 15 July 2022
Submitted via Website • Report

Overall Experience

Management has been absolutely fantastic through the process of us selecting Cedar Court Dementia Care Home as our chosen home for my father.
They have been more than supportive and patient with our situation and always have been available any time of the day or night to answer our questions and reassure

us. The welcome we received when my dad moved into care recently with them was exceptional, the staff took time to get to know him and we left him feeling a lot less anxious than anticipated, knowing he was in good hands at Cedar Court. We are very much looking forward to this new chapter of Cedar Court being part of our family.

Reply from Tracie Scott, Home Manager at Cedar Court Dementia Care Home

Assisting families at such a difficult time is so rewarding. It has been a pleasure helping you along the way and getting to know all of you has been lovely. Dad has settled in well and adapting to his new chapter with a smile on his face. Welcome to our Cedar family.

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Review from Sarah M (Daughter-in-law of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

I have been extremely impressed with how the staff supported both my father-in-law, myself and my husband with the admission and transition to care. My father-in-law has severe dementia and we were unable to care. The staff made us feel secure and confident in his care and the decision we made.

Reply from Tracie Scott, Acting Home Manager at Cedar Court Dementia Care Home

Thank you for your beautiful words. We feel privileged to be able to help families through this transition period. We are pleased to be looking after your father-in-law and you as a family.

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Review from David M (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

The managers and their team have worked wonders with my dad, taken all the stress out of my life. If I'm honest I packed my job up to care for Dad but just wished I had done it a year ago. I have full confidence in everybody at Cedar Court Dementia Care Home. Thanks.

Reply from Tracie Scott, Acting Home Manager at Cedar Court Dementia Care Home

Thank you for your lovely review. We feel pleased to be part of dads journey and enjoy having him here as part of our Cedar Family. We will continue to support everyone involved in dads life

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Review from Kerry H (Daughter of Resident) published on 25 June 2022
Submitted via Website • Report

Overall Experience

The quality of care is second to none. The manager, nurses and care staff are clearly passionate in their role. The residents are treated like their own family. Time and empathy are also given to loved ones upon visiting. Photos are also sent to families of their loved ones interacting with other residents….Nice

touch.

Reply from Tracie Scott, Home Manager at Cedar Court Dementia Care Home

Thank you for your lovely review of our home. We work hard to ensure everyone is looked after, including relatives. We are pleased to have your mum residing with us.

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Review from Karen D (Niece of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience

Our aunt is very difficult to deal with, but the staff do their best. She does not realise she cannot have what she wants (a shower) when she wants one, as not an appropriate time for staff to give her a shower. She can be very pedantic, but staff make plenty of allowances for this behaviour.

Reply from Tracie Scott, Home Manager at Cedar Court Dementia Care Home

Dementia presents itself in many different ways. We have adapted to look after your aunt and she is much loved as part of our Cedar Family. Thank you for your review.

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Review from Dianne B (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience

I turned up out of the blue with no appointment, I met the manager and she immediately offered me a tour of the place if I did a lateral flow.
I was really impressed with the place. It was warm and welcoming and the staff were interacting with the residents, there was laughter and everyone seemed really

relaxed and happy.
When I got home I called Mum's social worker and said I want her to go to Cedar Court Dementia Care Home, even then I was feeling so guilty about having to put Mum into a home but I knew it was the right thing as her dementia was quite bad.
Within the first couple of weeks I was receiving photos of Mum, I could tell she had settled in and to be honest I was shocked at how quickly it had happened. Every photo I received she had a huge smile on her face and when we visited on Mother's Day she was laughing and smiling the whole visit.
I can honestly say that the manager and all the staff at Cedar Court are amazing, nothing is too much trouble. Thank you, you are all fantastic.

Reply from Tracie Scott, Home Manager at Cedar Court Dementia Care Home

Thank you so much for this lovely review of our care home. I would always try to accommodate where possible with or without an appointment as it's a difficult time and a time that support is needed. Your mum is very settled here, she makes us all smile. We are very pleased to have you join our Cedar family. I will continue to send you photos and videos of Mum to ensure that you are always involved.

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Review from S M (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience

Throughout the closure to visitors over the Christmas period the staff have been very supportive, by keeping our family informed of how Mum has been doing. We have had regular pictures and videos and they have always answered emails and phone calls in a swift manner. It is fair to say that the staff

are well trained and managed well to provide a loving and caring environment for all residents.

Reply from Tracie Scott, Acting Home Manager at Cedar Court Dementia Care Home

Thank you for your lovely review. When the home has been forced to close throughout the pandemic etc it has left us having to think outside of the box for how to keep relatives in touch with their loved ones. Photos and videos have definitely been the way forward, and with the introduction of photo Friday now, we endeavour to send photos each Friday to families to keep them in touch. Your mum brightens our days, only fair that we share these moments with you.

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Review from Susan C (Niece of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience

From the moment the manager answered the phone, it was like all my prayers had been answered. It's hard to put into words how grateful we feel. Cedar Court have just cared for our uncle for the past 6-months. They looked after him so well in his last chapter of his life's journey and with so much love,

dignity, respect and humour. Every single one of the staff have always been amazing through what has been a challenging time with Covid. Even through this, they have been truly remarkable. Everything we wanted from a care home was delivered. Even when my uncle passed away, the empathy was above and beyond and will never be forgotten. Thank's again for everything you have done, and please accept our deep appreciation for your kind, patient and nurturing dedication.

Reply from Tracie Scott, Acting Home Manager at Cedar Court Dementia Care Home

Thank you for your lovely review of our Cedar family, we aim to make the journey as smooth as possible when people are making such difficult decisions. Your uncle was a gentleman and caring for him was an absolute pleasure.

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Review from Marilyn B (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident in Cedar Court Dementia Care Home for approximately three years and we have been happy in the knowledge that the staff have delivered the best of care in meeting all Mum's needs.
Unfortunately, Mum's condition deteriorated a week ago and requiring end of life care, so

the staff not only carried on with their excellent care for Mum but also cared for us, her family, with compassion and kindness, outstanding in their care.

Reply from Tracie Scott, Home Manager at Cedar Court Dementia Care Home

Thanking you for your lovely review, looking after your mum has been an absolute pleasure. She will be missed by us all. Love to you guys from your Cedar family.

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Review from H H (Daughter of Resident) published on 2 December 2021
Submitted via Website • Report

Overall Experience

As a family, we looked for a care home more suitable for my dad’s needs and closer to home. Cedar Court Dementia Care Home has shown genuine friendliness and caring to my dad and he is well looked after. He interacts well with the staff and has settled in so much better than I imagined. ThehHome monitors

my father's health issues well, and if there is any concern, they let me know straight away. Family members, and especially myself, have been supported when we visit. Though early days, I am very pleased with the care Dad has received since he has been resident.

Reply from Tracie Scott, Acting Home Manager at Cedar Court Dementia Care Home

We are so pleased to hear that you are happy with the care your dad is receiving here at Cedar Court. He is part of our Cedar Family, as are your family. He is a pleasure to look after and brightens our days.

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Review from Joan E (Sister-in-law of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience

The staff here are always smiling and happy and they welcome you with genuine kindness and compassion. The service they have provided so far for my brother-in-law has been exceptional, they clearly treat all their residents with respect and dignity. He has settled in very quickly since moving in October

2021 and already has a great relationship with all the staff at Cedar Court Dementia Care Home, on visiting him, both myself and my daughter cannot believe how happy he is and how well he has taken to the change in environment. We cannot thank the acting manager and her team enough for making this transition for him so easy and it is so comforting to know he is in a safe place getting the care he needs.

Reply from Tracie Scott, Home Manager at Cedar Court Dementia Care Home

Thank you so much for your lovely review. We are very pleased he has settled so well following his transition of care providers. I will pass on your lovely words to the rest of the team.

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Review from Susan E (Niece of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience

I was looking for a nursing home for my uncle. I needed to move him closer to the family because he had fallen in his home, and I had serious concerns about his health and well being. A friend had recommended Cedar Court Dementia Care Home to me, I made an appointment to meet the manager. From the moment

I walked in, I was greeted with genuine friendliness and caring not only from the manager but all the staff that work there.
I have since moved my uncle to Cedar Court Dementia, I can honestly say it was the best decision I have made. The care and compassion are outstanding not only with my uncle but with all the residents. This is the happiest and most content I have ever seen him in years. Cannot recommend this place enough. Thank you so much.

Reply from Tracie Scott, Acting Home Manager at Cedar Court Dementia Care Home

We are so pleased to be looking after your uncle; he is so delightful. Thank you for your lovely words, I will share them with the team.

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Review from Julie T (Daughter of Resident) published on 27 October 2021
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Overall Experience

My mum was transferred to Cedar Court Dementia Care Home today from the hospital after three weeks following a fall. After a five-hour traumatic ambulance ride, she arrived and I met her with my sister. Obviously, such an anxious time. Everyone at Cedar Court helped to make this transition as good as

possible. When I left Mum tonight, she was calm, reassured and relaxed in her new environment. This was down to the staff. Thank you so much. Her room is immaculately clean, and everyone was so kind. I have no doubts that we have made the right decision for Mum.

Reply from Tracie Scott, Acting Home Manager at Cedar Court Dementia Care Home

Thank you for this lovely review of our care home and staff We look forward to getting to know your mum and your family better to allow us to deliver the best care possible. I will pass on your kindness to the staff.

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Cedar Court Dementia Care Home

Care Provided by Cedar Court Dementia Care Home

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Funding & Fees Guide for Cedar Court Dementia Care Home

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