Brookview Nursing Home has a Review Score of 9.0 (9.014) out of 10, based on 13 reviews in the last 2 years. Over all time Brookview Nursing Home has 53 reviews.
Review from M F (Stepdaughter of Resident) published on 21 October 2024
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Overall Experience
4.0 out of 5
Reply from Denise West, Manager at Brookview Nursing Home
Thank you very much for your kind and supportive words. We miss both you and your stepmum very much. We hope you are enjoying your new house. Please feel free to call in for a coffee the next time you visit Dronfield.
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Review from Garry O (Stepson of Resident) published on 14 October 2024
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5.0 out of 5
Reply from Denise West, Manager at Brookview Nursing Home
Thank you for your lovely feedback. It was a pleasure and an honour to look after your loved one - your devotion to them was very obvious to us all, even though at times it was difficult for you. The team misses you both as you were a very visible part of the home.
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Review from Janet M (Wife of Resident) published on 27 August 2024
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5.0 out of 5
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Review from D K (Son of Resident) published on 22 August 2024
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Overall Experience
4.0 out of 5
Reply from Denise West, Manager at Brookview Nursing Home
Thank you for taking the time to complete and submit a review of our home. We are pleased to know that overall you are happy with your dad's ongoing stay here at Brookview. We will always strive to ensure that he receives the care he wants and needs and we welcome any feedback, positive and negative, you can provide us to help with our ongoing strides for continuous improvement.
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Review from Chris T (Husband of Resident) published on 30 April 2024
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5.0 out of 5
Reply from Denise West, Manager at Brookview Nursing Home
Thank you for taking the time to complete your lovely review of our home. We pride ourselves in providing excellent care at the most difficult of times and we take comfort in knowing that you felt this too. We hope that you are coping well with your irreplaceable loss and send our sincere condolences to you and your lovely family.
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Review from S P (Son of Resident) published on 11 March 2024
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4.0 out of 5
Reply from Denise West, Manager at Brookview Nursing Home
Thank you for the kind and supportive words regarding our care of your mum. We are sorry we no longer have the use of our own minibus but we continue to explore other means of ensuring our residents' links with the community continue, and outings are still taking place, but have been limited during winter. We are continually looking to improve our means of ensuring our resident's well-being remains the highest they can be, especially through our activities program. Hopefully, you will be able to continue to take part in these across the coming months. Any input you may have regarding your mum's preference would be most welcomed.
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Review from D B (Son of Resident) published on 11 March 2024
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4.0 out of 5
Reply from Denise West, Manager at Brookview Nursing Home
Thank you for your kind words; as you know we are constantly looking at ways to improve our environment and we are currently waiting for the arrival of new chairs and soft furnishings to help with this. All your opinions and suggestions are greatly welcomed and we look to action them where we can.
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Review from F R (Daughter of Resident) published on 12 February 2024
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1.0 out of 5
Reply from Denise West, Manager at Brookview Nursing Home
We are very upset and concerned that you felt your mum's stay was not as you would have expected and offer our sincerest condolences to you and your family at this sad time, as well as our apologies for your concerns raised. We take pride in our end of life care delivery and have not received any concerns regarding this in the past, though we fully understand that everyone's experiences are different. Although this will not offer you any immediate comfort, we do not disclose intimate details regarding resident's care to callers over the telephone as we cannot confirm who they are, this is standard practice within the healthcare industry. Visiting at such delicate times is encouraged and welcomed, again I apologize if you feel these times were lacking in any way. Please be assured that we take all concerns seriously and aim to use feedback in a positive manner to continuously improve our service and care to our residents, your concerns and feelings will be shared with the team.
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Review from Phillip I (Husband of Resident) published on 6 February 2024
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5.0 out of 5
Reply from Denise West, Manager at Brookview Nursing Home
Thank you for your lovely words and ongoing support for Brookview. We will share your feedback and comments with the team to assist in continuous improvement of our care delivery.
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Review from Lee R (Son of Resident) published on 21 August 2023
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1.0 out of 5
Reply from Ellen Sharp, CRO at Brookview Nursing Home
I am very sorry that your mum sustained a fall during her short stay with us at Brookview and for the distress this has caused to her and also to you as her family. While we take great care to put systems in place to minimise the risk of such an incident, sadly, despite our best efforts, we are unable to totally eliminate the risk that occasionally an individual in our care may fall and sustain such an injury. We take seriously any concerns raised and will thoroughly investigate what has happened in this case ensuring that any possible improvements are identified and put into place
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Review from Wendy P (Daughter-in-law of Resident) published on 10 August 2023
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5.0 out of 5
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Review from Paul W (Son of Resident) published on 2 August 2023
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5.0 out of 5
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Review from Dale K (Son of Resident) published on 27 July 2023
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5.0 out of 5
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Review from D O (Stepdaughter of Resident) published on 4 November 2019
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5.0 out of 5
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Review from K A (Son of Resident) published on 22 August 2019
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4.0 out of 5
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Review from John W (Son of Resident) published on 16 August 2019
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5.0 out of 5
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Review from Sharon H (Daughter of Resident) published on 7 May 2019
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5.0 out of 5
We need not have worried
He is checked regularly and all his care and dietary needs are met.
Thank you all very much.
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Review from M W (Wife of Resident) published on 28 March 2019
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5.0 out of 5
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Review from Sandra L (Friend of Resident) published on 12 February 2019
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Overall Experience
4.0 out of 5
Reply from Lindsay Morris, Manager at Brookview Nursing Home
The management and staff take on board this comment about some of our clients that have reduced capacity yet, retain the ability to walk around the home freely. It is a difficult balance to ensure that everyone's rights are respected in terms of being able to express themselves by walking around their home but ensuring those confined to their bedrooms are not too affected. By the nature of our home, in that we are registered to accept persons with cognitive decline, we do deploy as many control measures as possible to reduce any risk or distress from others.
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Review from J B (Husband of Resident) published on 11 February 2019
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5.0 out of 5
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The Review Score of 9.0 (9.014) out of 10 for Brookview Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.097 for Brookview Nursing Home is calculated as follows: ( (82 Excellents x 5) + (41 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (16 Very Poors x 1) ) ÷ 154 Ratings = 4.097
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.917 Points relating to the number of positive Reviews for Brookview Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Dec 2023
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Job Title: Registered Home Manager
Joined: 2016
Lindsay has been a qualified nurse since 1991 and has spent most of her nursing career caring for the elderly population. She trained at Rotherham District General Hospital prior to commencing her career in the private Elderly Care Home Sector.
She is qualified in Risk Management, NVQ Level 5 Diploma in Health & Social Care and maintains her Nursing PIN Number through regular training and updating of her practice.
Lindsay has held a number of roles within the private sector over the last 25 years ranging from Qualified Nurse through to Managing Director, however, as her passion remains in the close care of the elderly, she stepped back from senior management in order to run Brookview.
Job Title: Deputy Home Manager
Joined: 2007
Kate qualified as a Nurse in 1988 in Poland and initially worked in a Military Hospital specialising in Neuroscience and Neurosurgery. She moved to the UK in 2005 and commenced her employment with Brookview in May 2007.
Kate plays a significant role in the Management of Brookview alongside Lindsay and with her wealth of nursing knowledge, we know we can offer the most up to date and safe nursing care in the area.
Kate has continued to update her skills and practice by becoming a recognised Dysphasic Specialist, is our End of Life Champion, is highly skilled in Tissue Viability as well as currently studying for her NVQ Level 5 Diploma in Health & Social Care Management. She is an integral part of the management team here at Brookview and splits her working week between being on shift as the nurse and working alongside the manager improving our practice and reputation.
Job Title: Administrator
Joined: 2006
Hayley has worked at Brookview for the last 12 years as our Administrator and Receptionist, in that time she has witnessed many changes and improvements throughout the home.
Hayley is highly qualified in accounting and business administration and is solely responsible for our resident's monies and fee collection. She is an integral part of the management team and is probably the first person members of the public would come into contact with when visiting the home.
