Review from A T (Relative of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience

Brookview is warm, welcoming and comfortable. I feel it is safe and secure. Food looks healthy and appetising, noted top hygiene rating. The staff treat residents with kindness, care, compassion and dignity, addressing them appropriately by their first name. I have concerns about overall management.

Asked to see Manager for a week - it didn't happen. Finally told who the Manager was and she had been there many times. Poor communication between staff - didn't know when we were leaving though had been told. Some staff not great at interacting with visitors - I think this is an important part of overall care. Efficient - No. 1 overall. I have no huge concerns but I think managerial communication improvements could be made. Also more contact time between staff and residents, including more activities.

Reply from Lindsay Morris, Manager at Brookview Nursing Home

It is incredibly sad for both management and staff to read such a dreadful review from a relative of someone who was in our care due to us accepting them on an emergency basis. As the Manager of the home, I am utterly perplexed as to why this relative scored management as 'very low' and criticised myself and my staff for our poor communication, especially when we have clear email evidence of direct interaction between myself and that family member. I have spoken to numerous staff regarding the alleged request to see me but nobody appears to know anything about a request from this family and as it is clear that the relative had my personal email address, it is even more confusing as to why a direct request for an appointment didn't come to me via this method. In regard to my staff not interacting well with relatives, I can only apologise to this family member but have to clarify that my staff are here to care for and interact with my residents first and foremost so regretfully, relatives are not a daily priority.
In conclusion, I can only reiterate how disappointed we are to read such comments especially considering in our latest Quality Assurance Survey, the results found that 29% of relatives felt the service was managed 'good' and 71% felt we were 'outstanding'. It is therefore clear that we can't please everyone all the time, but can please everyone some of the time.

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Review from J P (Son of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience

My mother was placed in Brookview. She was made very welcome and easily settled in. I was made fully aware of the care and services provided and was given assistance in completing the various forms for financial assistance.

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Review from N A (Son of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience

Professional and caring, manage well with variety of care issues and challenges.

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Review from Peter W (Son of Resident) published on 19 September 2018
Submitted via Website • Report

Overall Experience

My 94 year old mother had to be admitted for temporary respite care after hospital discharge, recovering from a broken hip after a fall. From the initial assessment at her home prior to admittance, to the superb care received, and finally arranging re-admittance to hospital after deterioration, they

were absolutely wonderful with my mum. She had reservations over respite care after previous episodes in a different care home, where she didn't enjoy her time. But, even in her short time here, she made comments to me about the "lovely staff" who came to give her help, care and more importantly dignity and respect. Always a sociable lady she formed a great rapport, with several staff and had nothing but praise for all she came into contact with. To know your own mother was happy here gave the rest of her family great peace, knowing she was in good hands, in what I see as a very hard job. You have to be dedicated, and I only saw the highest standard of this. Superb place!

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Review from Lynda M (Daughter of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience

Brookview has a very warm, comfortable relaxing atmosphere. The staff are all very kind, helpful and caring. Mealtimes are very pleasant, plenty of choice on offer, the home is kept clean and tidy. Plenty of activities if you wish to join in. Communal rooms are lovely. My mother was hesitant at first

about going to live in a home but Brookview is lovely.

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Review from Tracey B (Friend of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience

Such a warm and friendly home. Staff are extremely caring. The home is clean, bright and welcoming.

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Review from L N (Friend of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience

As soon as I entered Brookview, I knew it was perfect for my elderly friend and was so pleased his family chose it.
The staff and management are excellent. So caring and compassionate to the needs of the residents.
The home always smells lovely, is clean and tidy and the staff always appear happy.

I would highly recommend this home to anyone thinking of admitting an elderly relative to a care home.

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Review from Debbie S (Granddaughter of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience

The place is a wonderful and friendly one to be in, a very homely atmosphere and lovely caring staff.
Always plenty of activities for those that want it and my grandma is always greeted by every member of staff. She thoroughly enjoys being there.

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Review from P B (Son of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience

Both Mum and our family have been treated with care and compassion, the staff are quick to raise and act on any concerns, to resolve medical issues effectively.
The home appears to be well managed, clean and comfortable with plenty of staff.
Residents appear settled and able to participate in the

activities scheduled regularly.
We are pleased with the home.

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Review from Beverley S (Granddaughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience

The nursing home felt very welcoming and homely. The room Nan was in was lovely - bright and clean.
The large window made it very pleasant.
We had a cup of tea in the lounge and that was also really nice.

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Review from Stephen S (Grandson of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience

A fantastic place that gave my nan a quality beyond none in her last few days of life. Clean, professional and friendly environment and home.

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Review from Sharon P (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience

Mum came via the NHS hospital after a fall in another home. Mum has settled really well although I did have my own anxieties. She has put on weight, a good sign. The food is fantastic and not an outreach company.
The home is spotless and the staff are friendly and approachable and keep you well informed

of any changes which is very reassuring.

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Review from E G (Daughter of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience

Brookview is a clean and welcome home. Some improvements during 2018 have given the home a lift, i.e Reception area, dining room and lounge. Care of the residents is generally good but there are some shortcomings, i.e not changing bed linen regularly. Nursing care is also good and patients needs are

generally met. Activities are ongoing for those wishing to take part.

Reply from Lindsay Morris, Manager at Brookview Nursing Home

It is very sad to read that this family feel that there are shortcomings with the home in terms of bed changes. It is very clear in our documentation that bed changes must occur a minimum of weekly for all residents and more often if required. This particular lady has requested weekly bed changes which are documented in her profile.
We apologise if the family feel that bed changes have not occurred so will ensure that this is made clearer in our daily records so as to provide the necessary evidence to the family should they so wish to look at this.

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Review from A S (Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience

Home is well situated, well decorated and clean.
Showers are limited to 1 per week if staff available.

Reply from Lindsay Morris, Manager at Brookview Nursing Home

It is unfortunate that this review mentions showers being limited which is not the case. We do ensure that all residents are given at least one shower per week but that they also have the opportunity to request further should they so wish. As this service user has suggested that this is the case, we will ensure that she is offered a shower daily and will, as ever, record when this is accepted. We apologise completely if she feels that this is the norm at Brookview as it has never been brought to the attention of management prior to this review.

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Review from Michael P (Nephew of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience

My Aunt has been a resident at Brookview for five years and the place has improved each year. This last year the whole home seems to be a brighter, happier place. Well done, keep up the good work.

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Review from Anthony D (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

Staff are helpful, friendly and hardworking home has a warm atmosphere and all queries and questions are dealt with promptly and fairly. Plenty of activities for residents and grounds are well kept. Food very good.

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Review from D S (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

Excellent service and staff.

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Review from K M (Niece of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

Very pleased with the wonderful care from everyone here. The client has come on in leaps and bounds and is happy here.

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Review from M B (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

Although this is an old building it is currently undergoing a much-needed update of fixtures and fittings which makes this a more appealing home to new and present residents alike. The staff are always professional, considerate and seem happy in their work and the atmosphere is generally upbeat. Meal

times are well organised with a varied menu which suits all. Many activities are organised including gardening, baking, bingo, dominoes and visiting entertainers. The bedrooms are quite spacious, many of which are en-suite. They are well maintained on a daily basis and the 'in-house' laundry is an excellent facility which is run very efficiently. As someone who has visited the home on a regular basis over the last 2 and a half years, I am pleased to say there has not been any need to doubt the care of the residents or make any comments/complaints about any issues whatsoever. We are always made to feel welcome and part of the 'family'.

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Review from J W (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

I have been a visitor here for 2 years now and have always found the quality of the care given to be of the highest standard. The atmosphere is welcoming and comforting and staff work tirelessly to support their residents with real kindness.

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Brookview Nursing Home

Care Provided by Brookview Nursing Home

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Funding & Fees Guide for Brookview Nursing Home

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