Burton Closes Hall

Haddon Road, Bakewell DE45 1BG
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9.5 28 Reviews
  • Burton Closes Hall, Bakewell
Burton Closes Hall Nursing Home is a converted Grade II building, offering grandeur, beauty and style from the moment you set eyes on it. This decadent home consists of sixty-five en-suite bedrooms and is the home of choice for those wanting that extra special place for their loved one.

Of course the beauty of the home and gardens are just the beginning and are excellently complimented by the care offered to each and every resident in the home. The service is focussed on specialist care delivery, with its own residential dementia unit, an Elizabethan style nursing unit and a young physical disabled unit.

Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on continuing that support to residents and their families from the moment they contact the home throughout the whole of their stay and beyond.

The approach to care is simple - look after the person and not the ailment/condition alone - Carers want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Staff get to know their clients, who they are, who they were and how they have come to be at the home. Carers get to know their families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. They understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived. Professionals believe in true, real and honest care and keep this at the heart of their approach.

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Care Provided by Burton Closes Hall

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ana Airinei (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011
    • Number of floors: 2

Funding & Fees Guide for Burton Closes Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • Self-Funded Nursing Care £1,200 – £1,400
    • Self-Funded Nursing Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,199 – £1,400
    • RESPITE Self-Funded Nursing Care £1,200 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,400
  • (these prices are only a guideline, please contact Burton Closes Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Burton Closes Hall Reviews (28)

Total of 28, showing 1-20
9.5

Burton Closes Hall has a Review Score of 9.5 (9.500) out of 10, based on 17 reviews in the last 2 years. Over all time Burton Closes Hall has 28 reviews.

Overall Experience

  • 19
  • 7
  • 2
  • 0
  • 0

Date Published

28
4
10
17
11

Review from Rachel S (Regular Volunteer) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a weekly baby group here today where the residents and children spent time together which I believe is a great service and beneficial for all involved and amazing staff very attentive to all residence and visitors all residents appeared happy and engaged well with all what a beautiful home!

Reply from Ana Airinei, Manager at Burton Closes Hall

Thank you for your wonderful feedback and for taking the time to visit! Were so pleased you enjoyed the baby groupour residents absolutely love having you here, and its heartwarming to see the joy these interactions bring to everyone involved. Your kind words mean a lot to our team, who are dedicated to making our home a happy and engaging place. We look forward to welcoming you again soon!


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Review from Andrea F (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is so happy at the home, the staff are so good with my mum and all the residents, lots of activity, made to feel so welcome.

Reply from Ana Airinei, Manager at Burton Closes Hall

Dear Andrea, thank you so much for your kind feedback. We are thrilled to hear that you are happy with the care your mum is receiving. We have shared your compliments with the care team, and they were truly delighted. At Burton Closes, we are committed to creating a warm and welcoming environment for all of our residents and their families. It is a privilege to care for your mum, and we always look forward to your visits


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Review from Joanne H (Daughter of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff at Burton Closes Hall treat our mother with genuine kindness and compassion. Staff work well together as a team and there are rarely agency staff on duty. Our mother is very vulnerable through severe dementia and me and my family are so happy with the way she is looked after. Moving Mum
to a care home was a terrible experience but we are delighted with the placement at Burton Closes.

Reply from Ana Airinei, Manager at Burton Closes Hall

Thank you for taking the time to leave a review of Burton Closes and for your positive comments. We will pass on your comments to the staff team as they work so hard to promote a caring, family atmosphere within the home. It is a privilege to look after your mum.


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Review from Angela H (Respite Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed a wonderful relaxing respite break being cared for by kind, dedicated, conscientious caring care staff and nurses. I have ran out of adjectives to describe these people. Absolutely everyone has made my much needed stay so beneficial and then magnificent view over the wonderful countryside.
I really do not have words to do full justice of this very special place. I feel priveledged to have been able to spend time here and cannot wait to return, hopefully in December. If possible, I hope to eventually end my days here. Very big thank you to all, management and every single person who has made me feel so relaxed and cared for.

Reply from Ana Airinei, Home Manager at Burton Closes Hall

Hi Angela, we really appreciate you taking the time to leave a review for our home. Thank you for the amazing review. We are thrilled to hear that you were pleased with the care that you received in our home. Our team strives to deliver exceptional care services and it's wonderful to know that we met your expectations. We are honoured and we want to thank you for choosing us and we hope we will have the chance to have you here again anytime soon.


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Review from Janet W (Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been quite happy and well looked after. Some carers go beyond their usual care to help which is really nice.

Reply from Ana Airinei, Manager at Burton Closes Hall

Thank you so much, Janet, for your nice words and taking the time to leave us feedback. We're glad to hear that you're quite happy with the care received in our home. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. I want to reassure you that your complete satisfaction is important to us and we hope to have the opportunity to demonstrate this in the future.


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Review from Felix B (Son of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been receiving live-in nursing care at Burton Closes Hall for 22 months. He suffered a head injury leading to a hematoma and brain surgery. He was bed-bound, unable to feed himself, and with limited speech after 8 months in hospital. He was not expected to improve. He proved more stubborn
and mobile than expected and the home had to cope with him rolling out of bed and crawling around his room. They adapted their care to reduce his risk of self-injury and encouraged him to leave his room in a wheelchair. He learned to feed himself and improved his ability to express himself. The physios discovered that he could stand and walk a few steps with a Zimmer frame. However, he has remained unpredictable and without insight into his vulnerability. The home recognised his need for one-to-one care and assisted us in obtaining appropriate funding from the NHS. They continue to adapt as he slowly improves. The home has been excellent and all the staff are like family to us.

Reply from Ana Airinei, Manager at Burton Closes Hall

Thank you very much for taking the time to review Burton Closes and for your lovely positive comments. I will ensure these are fed back to the whole care team within the home. It is a privilege to look after your dad and we love having you and your mum around.


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Review from Vincent W (Husband of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been to Burton Closes Hall on quite a few times, and have always found the staff in good moods and happy in what they do. The management is always happy to talk to me as are the other staff there. It is a happy place, even though some of the clients are very poorly. I can recommend this care
home to anyone. The building is an old hall but is kept to a good standard with great views over Bakewell.

Reply from Ana Airinei, Manager at Burton Closes Hall

Thank you for your kind words that I will share with the whole team. It was a privilege to care for your wife and have you and the other family members around.


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Review from J M (Daughter-in-law of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have visited several times a week for the past 8 months and have found all the staff helpful, know my relative well and can usually update me on how they have been and are very friendly. My relative suffers from dementia and we have seen/heard many interactions staff have with them and they've always
remained calm and professional. Some of the staff closest to my relatives go above and beyond to make the stay more pleasant. Nothing seems too much trouble.

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Review from R M (Son of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some really good staff, that is the main bonus.

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Review from Victoria S (Ex Family Member) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My ex-husband came to Burton Closes Hall for end-of-life care, he was there for five months. During that time, his care was fantastic. He and myself were treated with dignity and empathy constantly. Nothing was too much trouble for my ex-husband's well-being. The member of staff who took care of him
made sure he was pain-free without knocking him out so our daughter could have quality time with her dad in his last weeks. Special food was provided, nothing was too much trouble. I will be forever grateful to the skill of Burton Closes.

Reply from Ana Airinei, Manager at Burton Closes Hall

Hi Victoria, we really appreciate you taking the time to leave a review for our home. Thank you for the amazing review. We are thrilled to hear that you were pleased with the care that your ex-husband received in our home in the last days of his life. Our team strives to deliver exceptional care services and it's wonderful to know that we hit the mark. Thank you for choosing us.


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Review from Ruth O (Next of Kin) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received has been excellent. My relative came a few months ago after spending a few weeks in hospital after a fall. She was in a very poor state and had a large deep tissue injury from a long lie at the time of her fall. The care she has received at Burton Closes has resulted in the complete
healing of her pressure wound, no longer being bedridden, improved mobility and clinical status and a much-improved quality of daily life. I am very grateful for the genuine care, empathy and compassion all staff have shown her. It is a well-led unit with dedicated high-quality care. As a senior health professional, I am aware of all the challenges in the care sector, and the team at Burton should be very proud of all they do and the difference they make to their residents.

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Review from N C (Daughter of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most of the staff are good, but the odd one is less satisfactory. Food is good.

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Review from Holly J (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Burton Closes Hall enough. My father was admitted for end of life care and after viewing the homes Chesterfield Hospital sent me to I was beginning to think he would have to live out his brain tumour in a hospital ward. Luckily I came across this fabulous place and I owe the manager and
her amazing team a precious few months with my dad. We felt at home there, like family and I just can't express how much easier they made such a distressing time for us all. A home isn't really about how shiny and modern it is, it is about the staff and the people in it. I will be forever grateful to them and cannot recommend them enough! I would go and visit but it's too soon for me, one day I will!

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Review from Joy F (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Don't be put off by first impressions of this building. The manager kept us informed regularly regarding Dad and his treatment; she has made some great changes over the months we have been visiting here. Dad was on end-of-life care here for five months. The carers went above and beyond, and you could
tell they all loved their work; they were so very kind to our dear old dad, and he didn't have a bad word to say about any of them. Dad was very happy in his last few months and loved that he could tell all of his stories to everyone there, even the made-up ones. (I'm framing his medals, if you know you know).
Highly recommend this wonderful care home to everyone.
March 2023 to August 2023.

Reply from Claire Allen, Manager at Burton Closes Hall

Thank your kind words that I will share with the whole team. It was a privilege to care for your dad. We all loved his stories so much that we started to believe them. He renamed some of the staff, and I think their names will remain too.


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Review from C D (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Burton Close Hall are friendly, welcoming and professional. They treat care users with respect and are extremely caring. They carry out their duties with efficiency and maintain clients' dignity at all times, whilst offering company and friendship too. Staff encourage positivity and moral
boosting to each other and service users.

Reply from Louise Spooner, Regional Manager at Burton Closes Hall

Thank you for taking the time to review Burton Closes and for your lovely positive comments. We will ensure these are fed back to the care team within the home.


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Review from Hayley B (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Burton Closes Hall for nearly a year. It was not an easy start as some covid restrictions were still in place and they had just had a new manager. It did take quite a while for Mum to settle and get to know the staff there and for them to get to know Mum but now when we visit they are
all like family. Everybody is very friendly and welcoming whatever time you visit. The manager is very approachable and supportive. There has recently been a meeting for families of residents to get together which was great for support and to share experiences.
Mum is well cared for and she feels safe.

Reply from Louise Spooner, Regional Manager at Burton Closes Hall

Thank you for taking the time to leave a review of Burton Closes and for your positive comments. We will pass on your comments to the staff team as they work so hard to promote a caring, family atmosphere within the home.


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Review from S C (Daughter of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received such wonderful care from all the staff at Burton Closes Hall Care Home. They are so kind and compassionate with her and have taken the time to not only care for her needs but to get to know about her family too. Many thanks.

Reply from Claire Allen, Manager at Burton Closes Hall

Thank you for your kind words. It is a privilege to look after your mum.


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Review from Margaret G (Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Problems with meals not tempting - boring - not suitable with cold weather - certainly needs really sorting out.
Very good staff and management will always meet and talk to you.

Reply from Louise Spooner, Regional Manager at Burton Closes Hall

Thank you for your feedback and positive comments about the manager and staff at Burton Closes. We are sorry you have not been happy with the food provided. The quality of meals is important to us and we are actively monitoring the food served at the home to ensure it meets the high standard we expect.


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Review from Julie B (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted for end of life care. His admission was an emergency but handled very well by the manager and her team. He was shown respect and dignity to the end. We were treated very well, despite the necessary Covid regulations.

Reply from Rebecca Rudman, Manager at Burton Closes Hall

Thank you for your review. The staff team work hard to ensure that residents are treated with dignity and respect at all times. I will pass your kind words on to staff.


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Review from Thomas W (Son of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently been staying at Burton Closes Hall for a respite period. The home is set in beautiful grounds and looks very welcoming. The staff that I have spoken to have been lovely and my father is over the moon with staying there. He was a bit worried about going into a care setting but
he expresses it’s more like a hotel to my delight, this has put my mind at ease. The manager has been marvellous to deal with, she’s so pro active and positive, she is a real credit to the home, as are all the staff. My father has told me that he wouldn’t stay anywhere else apart from Burton Closes Hall. I can’t thank the staff enough for all they have done. They should all be proud of themselves.
Thank you for reading this.

Reply from Rebecca Rudman, Home manager at Burton Closes Hall

Thank your brilliant 5* review of our home, it is so wonderful to read your kind words about the care your father received during his stay with us. We will share your review with our staff team who I know will be delighted to read them too. Take Care and Keep Safe.


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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Burton Closes Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Burton Closes Hall is calculated as follows: ( (120 Excellents x 5) + (57 Goods x 4) + (21 Satisfactorys x 3) ) ÷ 198 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burton Closes Hall is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Burton Closes Hall

What types of Care is Burton Closes Hall registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Burton Closes Hall provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Burton Closes Hall have?

There are 58 Single Rooms.

What are the Facilities & Services at Burton Closes Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Burton Closes Hall to the centre of Bakewell?

0.6 mile(s) as the crow flies, distance by road may be significantly further.