Burton Closes Hall

Haddon Road, Bakewell DE45 1BG
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9.5 28 Reviews
  • Burton Closes Hall, Bakewell
Burton Closes Hall Nursing Home is a converted Grade II building, offering grandeur, beauty and style from the moment you set eyes on it. This decadent home consists of sixty-five en-suite bedrooms and is the home of choice for those wanting that extra special place for their loved one.

Of course the beauty of the home and gardens are just the beginning and are excellently complimented by the care offered to each and every resident in the home. The service is focussed on specialist care delivery, with its own residential dementia unit, an Elizabethan style nursing unit and a young physical disabled unit.

Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on continuing that support to residents and their families from the moment they contact the home throughout the whole of their stay and beyond.

The approach to care is simple - look after the person and not the ailment/condition alone - Carers want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Staff get to know their clients, who they are, who they were and how they have come to be at the home. Carers get to know their families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. They understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived. Professionals believe in true, real and honest care and keep this at the heart of their approach.

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Care Provided by Burton Closes Hall

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ana Airinei (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011
    • Number of floors: 2

Funding & Fees Guide for Burton Closes Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • Self-Funded Nursing Care £1,200 – £1,400
    • Self-Funded Nursing Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,199 – £1,400
    • RESPITE Self-Funded Nursing Care £1,200 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,400
  • (these prices are only a guideline, please contact Burton Closes Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Burton Closes Hall Reviews (28)

Total of 28, showing 21-28
9.5

Burton Closes Hall has a Review Score of 9.5 (9.500) out of 10, based on 17 reviews in the last 2 years. Over all time Burton Closes Hall has 28 reviews.

Overall Experience

  • 19
  • 7
  • 2
  • 0
  • 0

Date Published

28
4
10
17
11

Review from Julia H (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to this beautiful care home after a bad experience in her previous residence. From the moment Mum moved into Burton Closes Hall, she lit up from within in total happiness and contentment. This is a testament to all that work at Burton Closes Hall to their hard-working and caring
nature. Inside the hall and the living quarters are first class.
Thank you all.

Reply from Kim Bibby, Regional Manager at Burton Closes Hall

Thank you for your kind words, the staff team are dedicated to supporting people in the home with both health and social needs as people’s happiness supports their health.
We look forward to seeing you soon.


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Review from J W (Aunt of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My niece is living at Burton Closes Hall, although I have not been able to visit due to the virus, I do know how she feels about Burton Closes. She is very happy here and all the staff are very caring and she is treated with dignity at all times especially in these difficult times. We would like to
thank all the staff very much for all the care and support and understanding given, nothing is too much trouble.

Reply from Lauri Ragan, Manager at Burton Closes Hall

Thank you for your lovely review of Burton Closes Hall. It is a privilege to look after your niece, and we are delighted to hear that she is happy with us. We will also share your review with our staff team. Take Care and Keep Safe.


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Review from Terry A (Husband of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the situation with COVID-19, I have not been able to see inside the care home, but according to friends who have, conditions are very good, as are the meals and staff. From my very first contact with the management and staff, I have had a good feeling that I am dealing with people who care and
have time for both the residents and relatives. When I phone for information, I am greeted with a confident, yet friendly and happy voice. Thank you.

Reply from Lauri Smith, Manager at Burton Closes Hall

Thank you for your lovely review and we are really pleased you are happy with the care being delivered. I look forward to sharing your review with the staff team.


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Review from H A (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly caring environment. Care plans are meticulous and well monitored.

Reply from Lauri Regan, Manager at Burton Closes Hall

Thank you for your kind review of our home. We will share this with our staff team too. Take care and keep safe.


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Review from L P (Granddaughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother currently lives at Burton Closes Hall. The team are so friendly. Nothing is too much trouble for this home.

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Review from Fiona S (Sister of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been resident for 18 months at Burton Closes Hall - he is not an easy individual and sadly now has terminal cancer. The home has been exemplary in his care and of me. Can't fault them. So relieved he is there.

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Review from Kathryn S (Daughter of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom is very contented at Burton Closes Hall. She feels safe and enjoys her days here. She's really fond of the staff and is well cared for. It's reassuring to know that Mom is in good hands now she's no longer able to live alone. Thank you to the whole 'Team'.

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Review from Ian J (Son of Resident) published on 9 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and treatment of my mother is of an extremely high standard. The staff are friendly, attentive and professional. The support and administration has improved remarkably in the last year. Cleanliness is generally very good but I do wonder whether occasionally the residents' toilet needs attending
to more frequently. Too smelly sometimes.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Burton Closes Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Burton Closes Hall is calculated as follows: ( (120 Excellents x 5) + (57 Goods x 4) + (21 Satisfactorys x 3) ) ÷ 198 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burton Closes Hall is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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