Cliff House

Cliff Hill, Clowne, Chesterfield S43 4LE
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9.9 47 Reviews
  • Cliff House, Chesterfield
Part of the Halcyon Care Group, an established quality care provider in Lincolnshire since 1989, Cliff House is situated in a quiet residential area within walking distance of the centre of Clowne.

Cliff House is a residential care home situated on top of Cliff Hill offering stunning views of the surrounding area, boasting a purpose built garden.

Staff offer personal care for up to 40 residents with physical disabilities, dementia and mental health problems.

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Care Provided by Cliff House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Karen Mullins (Manager)
  • Admission Criteria
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cliff House Reviews (47)

Total of 47, showing 1-20
9.9

Cliff House has a Review Score of 9.9 (9.891) out of 10, based on 13 reviews in the last 2 years. Over all time Cliff House has 47 reviews.

Overall Experience

  • 34
  • 13
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Date Published

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Review from Jayne M (Daughter of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's been here since the beginning of September. It's such a lovely clean care home the staff & managers are so caring & genuinely do care for the residents. The events lady makes it a very jolly place to be. When we came to look round one staff member in particular was so nice & we got a warm feeling
when she showed us round. Even though my dad lived out of the area, we decided this was the place for him home from home.

Reply from Karen Mullins, Manager at Cliff House

Thank you so much for taking the time to write us such a kind review, it is very much appreciated. We are proud of our staff team and do everything we can to make our residents feel they are are home.


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Review from J A (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has only been a resident for 12 weeks. He has settled in quickly with the excellent support from the management and all the staff. The atmosphere in the home is great, homely, and friendly. Interaction between staff and residents is genuine and they show our Dad love and respect. They are kind,
caring, and professional. When Dad's health deteriorated and he needed medical attention the staff and management were quick to respond with emergency services and contacting family. After a few days in the hospital, Dad was back with the caring knowledgeable staff who understood Dad's health and well-being.
The activities co-ordinator is very upbeat and the residents do lots of interactive, creative, and fun activities wether you want to join in or watch.
Monthly Church services are a lovely idea and appear to be enjoyed by everyone.
The support from the local surgery medical team who visit on a regular basis is very reassuring.
Thank you to all the team for looking after our Dad and caring for him.

Reply from Karen Mullins, Manager at Cliff House

Thank you for your kind review, it is very much appreciated. We are so glad your Dad has settled in, it is a pleasure to look after him.


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Review from M G (Relative of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone from management to all the staff is very friendly, nothing is too much trouble including cleaning and kitchen staff. The activities coordinator, what a difference she has made! Treated to hot drinks and cake every time I go, what more could you ask for?

Reply from Karen Mullins, Manager at Cliff House

Thank you so much for taking the time to write us a review it is very much appreciated.


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Review from J M (Granddaughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and go above and beyond to help in any way they can. Very happy environment to be in.

Reply from Karen Mullins, Manager at Cliff House

Thank you for your kind review. We are proud of our staff team.


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Review from L F (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very friendly. They treat Mum very well, which is the most important thing. We always feel that we are welcome to visit. The activities coordinator is excellent and tries to get residents involved in her entertainment, which is varied.

Reply from Karen Mullins, Manager at Cliff House

Thank you for your lovely review. We always think of our resident's relatives as being part of our family here at Cliff House.


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Review from M S (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care feels like family. I can't fault the staff - all brilliant - so kind, caring, wonderful, knowledgable, dedicated, professional - not enough words to describe how fantastic they are.
The rooms and environment are clean, and smell fresh!
The food and choices are wonderful!
Well managed,
attention to detail excellent.
I can't thank the staff enough - you have literally saved our lives!

Reply from Karen Mullins, Manager at Cliff House

Thank you so much for your review. It is a real pleasure to look after your Mum, she is definitely a character.


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Review from B D (Husband of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is treated with great care and compassion by the amazing staff, and she receives regular visits from clinicians from the local surgery. She has a pleasant room which is cleaned daily and there are numerous activities for her to join in throughout the week. The staff always listens to any concerns
that she may have and they are always pleasant and cheerful.

Reply from Karen Mullins, Manager at Cliff House

Thank you for your kind review. We are so proud of our staff team and it is great to know your wife enjoys joining in with the activities.


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Review from K S (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Cliff House for 2 and a half years. Her health (physical and mental well-being) has been at a more stable and improved level since she moved in. I have always been kept informed of any issues and I feel very confident in the ability of the staff caring for Mum. It is evident
to me that all staff (carers, domestics, kitchen staff, activity lady) have the residents well being as a high priority.

Reply from Karen Mullins, Manager at Cliff House

Thank you for your review. We are so glad you feel your mum's health is more stable and believe that is down to the hard work of all our staff team.


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Review from Jan T (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cliff House is an excellent example of a well-organized, well-run care home. I can’t praise them enough. The carers, the team leaders, the management, and all other staff go the extra mile to look after the residents. I can’t thank them enough for looking after my mum who is 93 years old. They have
welcomed her with open arms and the care they are giving her is outstanding. The home is spacious, light, airy, and spotlessly clean, rooms are the same. Mum is treated with dignity and respect. Security is of a very high standard.
I cannot fault this care home and cannot praise them enough. One of the managers went out of her way to get Mum into the home from the hospital as quickly as possible, she was very efficient and made the transition go smoothly despite all the pressures.
Residents are given a good choice of nourishing food and are always kept hydrated.
This care home is excellent value for money.
Staff are very supportive of both the residents and their relatives. Thank you so much.

Reply from Karen Mullins, Manager at Cliff House

Thank you for your kind review. We are so proud of our staff team and we will always help families in any way we can.


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Review from Michelle R (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought Dad here on the recommendation of a friend. The staff are amazing and go above and beyond. The rooms are always clean and the activities are great. Nothing is a problem. Good variety of food and entertainment.

Reply from Karen Mullins, Manager at Cliff House

Thank you for your lovely review, your Dad is a pleasure to look after.


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Review from Amanda D (Granddaughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran came here as she was struggling to remain at home due to her mobility. She thrived here, the staff were amazing and when she suddenly suffered a stroke and was end of life only a couple of months after she arrived, they looked after her. I cannot thank the staff enough for giving my gran the
best care during her time there. The end of life care was second to none, and her family were also well looked after during our visits. A personal thank you to the two staff members who were by my gran's side and mine at the end. Thank you so much.

Reply from Karen Mullins, Manager at Cliff House

Thank you for your review, it's greatly appreciated. It was a pleasure to look after your gran.


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Review from Chantelle T (Friend of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my friend came into Cliff House he is doing so much better within himself. The care the staff show towards him is amazing. All the staff here at Cliff House are friendly, loving and are really amazing people. Would definitely recommend Cliff House to everyone.

Reply from Karen Mullins, Manager at Cliff House

Thank you for your kind review. We are glad your friend is doing so much better. We are so proud of our wonderful staff team.


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Review from J H (Niece of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel that my Aunt could not be better cared for. The atmosphere in the home is so great and we feel welcomed each time we visit. The staff are so patient and interact with the residents. We feel confident that my aunt is getting inspirational activities and lots of positive interaction.

Reply from Karen Mullins, Manager at Cliff House

Thank you for your kind review. We always think of our resident's relatives as being part of the Cliff House family. It is great when everyone joins in with our activities.


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Review from H N (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cliff House is a home that cares.
The staff here have looked after my relative with kindness, care and compassion.
Every aspect of care is resident-focused which staff achieve by getting to know their residents really well - from ensuring residents are fed food which they want to eat, interaction
is group and individual, clean and well-maintained facilities along with excellent housekeeping.
The gratitude I have for the staff here and the way they care is immense, they become part of your relative's expanded family very quickly and thankfully you never have to worry about what you would do without them.

Reply from Diane Ashborn, Office Manager at Cliff House

Thank you for your kind review. We are so proud of our wonderful staff team who always go that extra mile with the care they give to our residents.


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Review from Christopher J H (Power of Attorney of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother has been at Cliff House for some years now and turns 100 in 2023. Cliff house provides all the things I would wish for her. She is part of a family, she is loved and cared for. her personal care is the staff's priority with dignity. She is able to smile and laugh, yet has space to live
and feel like an individual, be it to read, to watch the TV, or to meet with friends and family. We visited several potential homes on behalf of her, and it happens that I placed my mum here in her final weeks. The manager and her team are amazing, and above all, she is happy.

Reply from Karen Mullins, Manager at Cliff House

Thank you for your lovely review. It is a pleasure to look after your godmother and we can't wait to celebrate her 100th Birthday in June.


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Review from Gil C (Son of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly satisfied with the service provided. The staff are great, fantastic to see Mum looking so happy and contented. The rooms are spacious and have fab views over the valley. Activities seem to have suffered a little following recent restrictions but sure things will soon be back to normal.

Reply from Karen Mullins, Manager at Cliff House

Thank you for your review. We now have a couple of new Activities Coordinators and are confident our Activities calendar will soon be back to normal.


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Review from D M (Daughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had to move into a care home after a short stay in the hospital. The first place he was in was horrible, the building and staff, so we were on edge when we moved my dad into Cliff House but we really didn't need to be, this place is amazing. it's lovely and clean, all the rooms are very homely
and the staff, well, what can I say about them? They have been amazing with my dad, doing more than just the normal day-to-day care. My dad has dementia and is sometimes a bit challenging but they do everything in their power to keep him happy. I appreciate them all, they all do so much.

Reply from Karen Mullins, Manager at Cliff House

Thank you for the lovely review. Your dad is a pleasure to look after and he definitely keeps the staff on their toes, we wouldn't want him any other way.


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Review from David W (Son of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic, and extremely caring and provide/create an environment that is friendly and welcoming.

Reply from Karen Mullins, Manager at Cliff House

Thank you for your kind review. It is a pleasure to look after your dad.


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Review from S T (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Cliff House for nearly three years. It was the hardest thing to trust someone so precious to the care of others but Mum found a loving, caring home when she moved in. I can't put into words how happy she is, priceless to be honest.
Cliff House has a management team
that I trust implicitly and along with the best of staff, they ensure Mum receives exemplary loving care.
No hesitation in recommending Cliff House for your loved one.

Reply from Diane Ashborn, Office Manager at Cliff House

Thank you for your review, it's greatly appreciated, and thank you for all you do personally for Cliff House.


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Review from Jean H (Relative of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is great. It feels like a home. The staff are great.

Reply from Karen Mullins, Manager at Cliff House

Thank you for your kind review. Your relative seems to be very happy and has settled in well.


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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Cliff House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Cliff House is calculated as follows: ( (140 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cliff House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Cliff House

What types of Care is Cliff House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cliff House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Cliff House have?

There are 30 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Cliff House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cliff House to the centre of Chesterfield?

7.0 mile(s) as the crow flies, distance by road may be significantly further.