Cliff House

Cliff Hill, Clowne, Chesterfield S43 4LE
Submit a Review
9.9 47 Reviews
  • Cliff House, Chesterfield
Part of the Halcyon Care Group, an established quality care provider in Lincolnshire since 1989, Cliff House is situated in a quiet residential area within walking distance of the centre of Clowne.

Cliff House is a residential care home situated on top of Cliff Hill offering stunning views of the surrounding area, boasting a purpose built garden.

Staff offer personal care for up to 40 residents with physical disabilities, dementia and mental health problems.

Show Cliff House on the Map

Care Provided by Cliff House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Karen Mullins (Manager)
  • Admission Criteria
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cliff House Reviews (47)

Total of 47, showing 41-47
9.9

Cliff House has a Review Score of 9.9 (9.891) out of 10, based on 13 reviews in the last 2 years. Over all time Cliff House has 47 reviews.

Overall Experience

  • 34
  • 13
  • 0
  • 0
  • 0

Date Published

47
1
10
13
34

Review from Ann A (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum initially came into Cliff House for respite and settled so well that we decided it was to become a permanent residency. The staff are fantastic. The home is beautifully clean and smells wonderful. Mum is thoroughly enjoying the food which is wonderful to see as she has been a poor eater in the
past few years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B S (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cliff House is a comfortable, caring residential home. The mixed nature of the needs of residents requires and achieves a varied approach with residents.
For the more "able" and more ambient residents, I feel more stimulus is needed. What steps are in place for inter-resident "conflict". My mother
can be, I have noticed, a bit spiteful towards a particular resident. She can alienate herself through it which is a downward spiral.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been a resident in Cliff House since 2016. There have been many changes over this period with much improvement. The home is clean and fresh, food is well prepared and varied. Care is good and the carers are excellent with activities and entertainment being a priority. Mum is happy in
the environment provided at Cliff House

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N D (Relative of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found this house and staff welcoming, caring and pleasant. Nothing was too much trouble. The residents stay was short but happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Respite Resident) assisted by family/friend published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyed staying at Cliff House. Have had the best care - lovely staff - food good - nice atmosphere throughout.


Lovely to get hair done on site. Also had a manicure and nail polish - a special treat for me!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela M (Wife of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents pockets are not checked before clothes are taken to laundry. Wristwatch and spectacles have been put through the washer and dryer thus destroying them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane H (Daughter of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was only in Cliff House for a few weeks but she was happy and was constantly praising the staff. She also enjoyed the meals saying there was always a good choice. The staff were friendly and accommodating.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Cliff House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Cliff House is calculated as follows: ( (140 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cliff House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet