The Old Lodge Nursing Home has a Review Score of 9.9 (9.931) out of 10, based on 14 reviews in the last 2 years. Over all time The Old Lodge Nursing Home has 46 reviews.
Review from R G (Next of Kin) published on 31 January 2025
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We, with illness and COVID, were unable to see Mum but through family and friends who did visit found Mum being looked after with respect, dignity and empathy and the staff were always there to attend and help. We cannot thank Matron and all the staff enough for the care shown to our Mum and Dad. We would not hesitate to recommend The Old Lodge to anyone, they not only look after the residents but family and friends too. With Kindest Regards and Respect. Love on you all.
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Review from Simon F (Son of Resident) published on 15 January 2025
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Review from T M (Son of Resident) published on 24 December 2024
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Review from Pam R (Daughter of Resident) published on 10 December 2024
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Review from Rachel B (Daughter-in-law of Resident) published on 22 August 2024
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Reply from Kerry Daly, Administrator at The Old Lodge Nursing Home
Thank you so much for your positive evaluation of the care we have provided your mother. It was our privilege to have been able to facilitate and meet her needs providing you with the comfort and peace of mind.
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Review from Fay R (Daughter of Resident) published on 29 July 2024
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Review from M C (Wife of Resident) published on 24 July 2024
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Reply from Khadiga Orta, Registered Manager at The Old Lodge Nursing Home
It is always a privilege to have such lovely comments from family members who are happy and appreciative with the service we provide. Thank you for your kind words, they will be passed on to all staff.
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Review from Stephen T (Son of Resident) published on 16 July 2024
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Reply from Khadiga Orta, Registered Manager at The Old Lodge Nursing Home
It is our privilege to to provide the very best care for loved ones including their families recognizing the uniqueness of each individual is fully understood and respected by our ethos of care. It is very heartwarming and rewarding for my staff and I to receive such a positive evaluation of the care we deliver every day throughout the year. Reviews and positive comments always are very uplifting for staff who work extremely hard day in and day out to achieve the above results. Thank you so much, Matron.
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Review from Richard F (Son of Resident) published on 21 February 2024
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Review from Joy V (Daughter-in-law of Resident) published on 30 January 2024
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Review from C N (Granddaughter of Resident) published on 8 January 2024
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Reply from Naomi Laing, Administrator at The Old Lodge Nursing Home
We are very grateful for being appreciated by families who are inspirational such as yourself. Equally, you have been exemplary in all aspects of care for your Grandma. Myself and my staff are with the understanding that care is not just a task, it is a vocation, which as a Manager I know it has been adopted by The Old Lodge Nursing Home. Thank you for taking the time to write your review.
- Matron
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Review from Bryan G (Stepson of Resident) published on 20 November 2023
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Review from C B (Daughter of Resident) published on 13 September 2023
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Reply from Khadiga Orta, Director at The Old Lodge Nursing Home
Thank you for a heartwarming review, it was our privilege to have had the opportunity to care for your father and so happy to have known you all and see the love and dedication the family afforded him in difficult circumstances.
Thank you, from matron and staff,
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Review from Leonard H (Husband of Resident) published on 30 March 2023
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Reply from Khadiga Orta, Director at The Old Lodge Nursing Home
It is always our privilege to deliver the very best care possible for individuals who are recipients of nursing care. We are very grateful for evaluation from families which provides a great sense of pride and achievement for our staff. Being appreciated for work which is a vocation for many care staff is a wonderful way of acknowledgement, greatly received. Many Thanks, Matron.
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Review from Jason L (Son of Resident) published on 27 January 2023
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Review from Helga S (Daughter of Resident) published on 21 September 2022
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Review from Steve Y (Son of Resident) published on 16 September 2022
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Reply from Khadiga Orta, Director at The Old Lodge Nursing Home
It is a privilege and honour to provide care that is deemed above satisfactory by people who reside at the Old Lodge. We, of course, are very grateful to the family for such positive comments, Matron.
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Review from Ruth B (Mother of Resident) published on 2 May 2022
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Review from Dominic B (Brother of Resident) published on 25 April 2022
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Reply from Khadiga Orta, Director at The Old Lodge Nursing Home
We are very grateful for your kind and appreciative words. It is our duty of care for your brother to provide excellent care. It is great that you feel that your brother is well cared for.
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Review from Sandra R (Partner of Resident) published on 12 January 2022
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The Review Score of 9.9 (9.931) out of 10 for The Old Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.931 for The Old Lodge Nursing Home is calculated as follows: ( (149 Excellents x 5) + (11 Goods x 4) ) ÷ 160 Ratings = 4.931
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Old Lodge Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Nov 2019
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