The Old Lodge Nursing Home has a Review Score of 9.9 (9.930) out of 10, based on 15 reviews in the last 2 years. Over all time The Old Lodge Nursing Home has 47 reviews.
Review from Sandra R (Partner of Resident) published on 12 January 2022
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Review from H J (Son of Resident) published on 11 January 2022
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Reply from Sandra Robinson, Administrator at The Old Lodge Nursing Home
Thank you for your kind words, they will be passed on to all staff. It was a pleasure to look after your mum during her final journey.
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Review from Carly M (Daughter of Resident) published on 4 January 2022
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Reply from Khadiga Orta, Director at The Old Lodge Nursing Home
Thank you for such a wonderful evaluation and for your gratitude. It really does lift the spirit of all our staff under the current circumstances, fighting to keep Covid away. Thank you.
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Review from J B (Mother of Resident) published on 6 December 2021
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Reply from Sandra Robinson, Administrator at The Old Lodge Nursing Home
Thank you for your lovely words. It was a pleasure to look after your son whilst he was with us and we fully understand the reasons for the move. we will, of course, miss him but, we will also miss his mum and dad.
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Review from Sandra S (Daughter of Resident) published on 5 July 2021
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Review from Mike P (Son of Resident) published on 7 April 2021
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Review from Carol V (Daughter of Resident) published on 27 October 2020
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Reply from Khadiga Orta, Director at The Old Lodge Nursing Home
It is always so very well appreciated comments from family members who are happy with the service we provide, particularly at present with the challenges we face in the care sector. Thank you on behalf of all at the nursing home.
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Review from Tracey B (Mother of Resident) published on 3 October 2020
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Review from Martin C (Resident) published on 3 October 2020
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Review from Teresa K (Friend of Resident) published on 3 September 2020
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Review from Paul R (Son of Resident) published on 23 March 2020
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Review from Paul H (Son of Resident) published on 3 March 2020
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Review from Neil A (Son of Resident) published on 5 August 2019
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Thank you so much to everyone at Old Lodge for everything.
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Review from Mick W (Son of Resident) published on 2 May 2019
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Review from Jenn H (Niece of Resident) published on 2 May 2019
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Review from Mandy T (Daughter of Resident) published on 14 February 2019
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Review from Pauline M (Daughter of Resident) published on 24 January 2019
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Review from Catherine G (Daughter of Resident) published on 14 January 2019
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Review from Rachel B (Daughter of Resident) published on 8 January 2019
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Review from Harinder B (Son of Resident) published on 31 December 2018
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The Review Score of 9.9 (9.930) out of 10 for The Old Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.930 for The Old Lodge Nursing Home is calculated as follows: ( (160 Excellents x 5) + (12 Goods x 4) ) ÷ 172 Ratings = 4.93
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Old Lodge Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Nov 2019
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