All fees include: weekly hairdressing, activities and days out, bed linen, towels & toiletries and 24 hour care. Socially funded residents top-up to weekly private rate.
On-site parking available
The Firs Nursing Home has a Review Score of 10 (9.984) out of 10, based on 11 reviews in the last 2 years. Over all time The Firs Nursing Home has 46 reviews.
Review from Audrey B (Niece of Resident) published on 3 December 2024
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Review from J F (Wife of Resident) published on 6 November 2024
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Reply from Phoebe Booth, Media and Community Relations Manager at The Firs Nursing Home
That's wonderful to hear! It's great that your husband is receiving excellent care at The Firs and that the staff are so patient and supportive. It's amazing to hear that every member of the team, from the carers to the nursing staff, is going above and beyond to ensure both your husband's and your own well-being. It's also reassuring to know that the manager is readily available to offer you support whenever needed. Thank you for sharing your positive experience!
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Review from K W (Niece of Resident) published on 21 October 2024
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Review from L M (Daughter of Resident) published on 27 June 2024
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Reply from Phoebe Booth, Media and Community Relations Manager at The Firs Nursing Home
Thank you for sharing your positive review of our home. We are thrilled to hear that you found the staff to be compassionate, attentive, and dignified in their care. It's wonderful to know that the meals and snacks were enjoyable, and that the bedrooms were clean, tidy, and orderly. Thank you again for taking the time to leave us such a lovely review!
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Review from M B (Daughter of Resident) published on 18 January 2024
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Reply from Phoebe Booth, Media and Community Relations Manager at The Firs Nursing Home
Thank you for sharing your positive experience with The Firs. We are delighted that your mum is receiving exceptional care from our dedicated staff. Creating a friendly and supportive atmosphere where residents feel loved is our priority. We understand the concerns of transitioning to nursing care and strive to provide peace of mind by keeping families well-informed. Building strong relationships and offering diverse activities are at the heart of what we do. Thank you for your kind words. We are committed to providing an amazing and caring home for your mum and all of our residents.
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Review from Pauline S (Daughter of Resident) published on 17 January 2024
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Reply from Phoebe Booth, Media and Community Relations Manager at The Firs Nursing Home
Thank you for taking the time to leave such a positive review! We are thrilled to hear that you are happy with the work that is carried out in your home. Our team takes pride in putting in hard work and creating a friendly atmosphere for all residents and their visitors. It's wonderful to hear that you feel a warm welcome each time you visit. We also appreciate your kind words about our staff's ability to quickly meet the needs of our residents and their familiarity with them. We work hard to organize activities and events that our residents enjoy, so we're glad to hear that they are brilliantly organized. Thank you for your feedback and continued support!
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Review from Trina F (Daughter of Resident) published on 17 January 2024
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Reply from Phoebe Booth, Media and Community Relations Manager at The Firs Nursing Home
Thank you so much for taking the time to leave such a positive review. We strive to provide exceptional care and it means a lot to us that you feel we go above and beyond. We are glad that you and your family can have peace of mind knowing that your mum is well cared for and safe. Our staff aim to create a friendly and approachable environment, and we are thrilled to be compared to an extended family. We greatly appreciate your recommendation and are grateful for your trust in our services.
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Review from S W (Sister of Resident) published on 30 November 2023
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Review from R S (Granddaughter of Resident) published on 13 November 2023
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Review from P S (Daughter of Resident) published on 13 November 2023
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Review from Sarah M (Next of Kin) published on 2 October 2023
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Review from M N (Friend of Resident) published on 5 December 2022
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Reply from Phoebe Booth, Media and Community Relations Manager at The Firs Nursing Home
This is so lovely to hear, thank you for taking the time to leave us a review!
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Review from E W (Daughter of Resident) published on 15 November 2022
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Reply from Phoebe Booth, Media and Community Relations Manager at The Firs Nursing Home
Thank you for this lovely review, I will pass this over to the team at The Firs!
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Review from Matthew R (Friend of Resident) published on 14 November 2022
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Reply from Phoebe Booth, Media and Community Relations Manager at The Firs Nursing Home
Thank you for this wonderful review! It's is so great to hear that your friend has been well looked after!
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Review from Ian S (Son of Resident) published on 14 November 2022
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Reply from Phoebe Booth, Media and Community Relations Manager at The Firs Nursing Home
Thank you for taking the time to leave this review. It's wonderful to hear that your mum is well settled in at The Firs!
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Review from Sue H (Mother of Resident) published on 14 November 2022
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Review from R D (Granddaughter of Resident) published on 1 November 2022
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Reply from Phoebe Booth, Media and Community Relations Manager at The Firs Nursing Home
Thank you for taking the time to leave us a review! It's so great to hear that your Grandma has more freedom now that she is staying with us. I will pass this your message onto the staff at The Firs.
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Review from Teresa C (Daughter of Resident) published on 1 November 2022
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Reply from Phoebe Booth, Media and Community Relations Manager at The Firs Nursing Home
Thank you for leaving such a lovely review! It is so great to hear that our staff have been so wonderful in caring for your mother. I will pass this message on to the staff at The Firs.
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Review from Jean B (Mother of Resident) published on 1 November 2022
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Reply from Phoebe Booth, Media and Community Relations Manager at The Firs Nursing Home
Thank you for taking the time to leave such a wonderful review! It is great to hear that you have had such a great experience, I will pass this message onto the home.
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Review from Sheila K (Resident) published on 3 August 2021
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The Review Score of 10 (9.984) out of 10 for The Firs Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.984 for The Firs Nursing Home is calculated as follows: ( (126 Excellents x 5) + (2 Goods x 4) ) ÷ 128 Ratings = 4.984
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Firs Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 May 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2021
I love the feeling of going home knowing that something that I have been able to do has had a massive positive impact on the people living in our home.
The residents drive my passion. I have so much love for them, seeing them smile and enjoy living at the home and being able to support people who are on end of life care, knowing that you have provided exactly what they have needed in that time.
I often forget I’m at work because it feels like home. The people around are like family and I love them all dearly.
One day we will be old and I’d like to know that there is someone to fight for me the way I fight for them.