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The Grange Care Centre has a Review Score of 8.5 (8.520) out of 10, based on 4 reviews in the last 2 years. Over all time The Grange Care Centre has 23 reviews.
Review from F B (Husband of Resident) published on 11 March 2024
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5.0 out of 5
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Review from S S (Friend of Resident) published on 3 October 2023
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5.0 out of 5
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Review from C M (Resident) published on 14 June 2023
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4.0 out of 5
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Review from Kevin S (Resident) published on 14 June 2023
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4.0 out of 5
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Review from Amanda Y (Daughter of Resident) published on 27 October 2022
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5.0 out of 5
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Review from Linda L (Wife of Resident) published on 18 April 2022
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4.0 out of 5
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Review from M S (Husband of Resident) published on 8 April 2022
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5.0 out of 5
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Review from S R (Daughter of Resident) published on 8 April 2022
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4.0 out of 5
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Review from Ruth A (Wife of Resident) published on 4 April 2022
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4.0 out of 5
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Review from J S (Grandson of Resident) published on 23 September 2021
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5.0 out of 5
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Review from Kathryn C (Daughter of Resident) published on 4 April 2019
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5.0 out of 5
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Review from Dian P (Daughter of Resident) published on 22 December 2017
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Overall Experience
4.0 out of 5
Reply from Maggie Blower, Home Manager at The Grange Care Centre
Many thanks for taking the time to leave a positive review for The Grange Care Centre, we are always pleased to receive feedback and I will certainly share it with the team. We take great pride in providing the best care possible and will continue to do so for your mum.
Kind regards,
Maggie Blower, Home Manager
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Review from Val R (Daughter of Resident) published on 22 December 2017
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Overall Experience
4.0 out of 5
We had to extend Dad's stay a second week and I had completely overlooked additional medication but the staff really put themselves out by fetching it from Dronfield where the blister packs were made up, what made us even more grateful was that it snowed that day but the member of staff still fetched his tablets.
Reply from Maggie Blower, Home Manager at The Grange Care Centre
Many thanks for taking the time to leave a positive review for The Grange Care Centre, we are always pleased to receive feedback and I will certainly share it with the team. We strive to provide the best care possible and have each resident’s person-centred care at the heart of what we do, we are more than happy to do all we can for our residents to ensure they have a happy and comfortable stay with us.
Kind regards,
Maggie Blower, Home Manager
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Review from Jean S (Wife of Resident) published on 12 December 2017
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Overall Experience
5.0 out of 5
Reply from Maggie Blower, Home Manager at The Grange Care Centre
Many thanks for taking the time to write a positive review on our home, The Grange Care Centre. All feedback makes a big difference to our home and the staff and I will certainly pass your comments on to the rest of the team as they will be very pleased.
Kind regards, Maggie Blower, Home Manager.
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Review from R S (Daughter of Resident) published on 29 November 2017
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Overall Experience
5.0 out of 5
Reply from Maggie Blower, Home Manager at The Grange Care Centre
Thank you for taking the time to write a positive review on The Grange Care Centre, all feedback is much appreciated and I will certainly pass your comments onto the team. We strive to provide the most excellent care and have each residents person-centred care at the heart of what we do, I am very pleased to read you are happy with the care your mum receives.
Maggie Blower, Home Manager
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Review from Louis P (Respite Resident) assisted by family/friend published on 29 November 2017
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Overall Experience
5.0 out of 5
Reply from Maggie Blower, Home Manager at The Grange Care Centre
Thank you for sharing your thoughts on your home, Louis, and to leave a positive review that I will certainly pass onto the staff. As you have experienced we strive to provide the best care possible for you and all of our residents, and I am pleased that you would like to stay longer and would recommend us to your friends.
Maggie Blower, Home Manager
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Review from Simon S (Grandson of Resident) published on 29 November 2017
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Overall Experience
4.0 out of 5
Reply from Maggie Blower, Home Manager at The Grange Care Centre
Many thanks for taking the time to write a positive review for The Grange Care Centre, all feedback is really appreciated and makes a big difference to our home and all the staff – I will certainly pass your comments onto the team.
Maggie Blower, Home Manager
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Review from Mark H (Son of Resident) published on 29 November 2017
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Overall Experience
5.0 out of 5
Reply from Maggie Blower, Home Manager at The Grange Care Centre
Many thanks for taking the time to write a positive review for The Grange Care Centre, all feedback is greatly appreciated and I will definitely pass your comments on to the team. I am very pleased to read that you would recommend our home and that you are happy with the care your mum receives. We strive to provide the best care possible for your mum and all our residents, as you have seen, and have each of our service users person-centred care at the heart of what we do.
Maggie Blower, Home Manager
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Review from Val S (Daughter of Resident) published on 29 August 2017
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Overall Experience
4.0 out of 5
The environment is more than compensated by the staff who appear very kind, welcoming and attentive. There are regular staff who know the residents well and are responsive to requests. The Manager is visible in the home and her door is always open for a chat or any queries.
The activity coordinator is an asset to the home and regular daily activities and entertainment are on offer, although for so many residents in the home it would be good to see more resources in this area.
Mum was very anxious and distressed on admission, but thoughtful care and management have made her settle well. I'm happy with the care she is receiving.
Reply from Margaret Blower, Home Manager at The Grange Care Centre
Many thanks for taking the time to leave a review for The Grange. Your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team, especially your very kind feedback regarding our onsite activity coordinator. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you are happy with the care your mum is receiving. I am also pleased to hear that your mum has settled in and that you can see the on-going improvements we are currently making to the décor and furnishings.
Kind regards, Home Manager
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Review from Della A (Daughter of Resident) published on 7 March 2017
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Overall Experience
4.0 out of 5
Reply from Maggie Blower, Care Home Manager at The Grange Care Centre
Thank you very much for your review.
It is lovely to hear such positive feedback for our home.
We do try hard to make the residents and their families feel welcome and at home.
Thank you again.
Best wishes.
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The Review Score of 8.5 (8.520) out of 10 for The Grange Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.745 for The Grange Care Centre is calculated as follows: ( (37 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 47 Ratings = 4.745
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.775 Points relating to the number of positive Reviews for The Grange Care Centre is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 4 Positive Reviews ÷ 10 = 0.4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Aug 2021
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