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Haddon House Care Home has a Review Score of 9.7 (9.665) out of 10, based on 16 reviews in the last 2 years. Over all time Haddon House Care Home has 32 reviews.
Review from R P (Son of Resident) published on 19 August 2024
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5.0 out of 5
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Review from D L (Daughter of Resident) published on 15 May 2024
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5.0 out of 5
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Review from C H (Son-in-law of Resident) published on 24 April 2024
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5.0 out of 5
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Review from E B (Wife of Resident) published on 24 April 2024
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5.0 out of 5
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Review from T H (Daughter of Resident) published on 24 April 2024
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5.0 out of 5
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Review from N C (Granddaughter of Resident) published on 24 April 2024
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5.0 out of 5
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Review from A H (Niece of Resident) published on 24 April 2024
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5.0 out of 5
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Review from S S (Daughter of Resident) published on 18 April 2024
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5.0 out of 5
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Review from Janice W (Daughter of Resident) published on 18 April 2024
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5.0 out of 5
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Review from W M (Daughter of Resident) published on 11 January 2024
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5.0 out of 5
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Review from Beverley K (Sister of Resident) published on 30 November 2023
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Overall Experience
5.0 out of 5
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Review from Natalie T (Daughter of Resident) published on 30 November 2023
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5.0 out of 5
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Review from Anthea D (Daughter of Resident) published on 16 November 2023
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5.0 out of 5
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Review from S M (Friend of Resident) published on 28 September 2023
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Overall Experience
3.0 out of 5
Reply from Hannah Burke, Marketing Executive at Haddon House Care Home
Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. Please visit our feedback link if you wish to discuss this further - https://www.fshc.co.uk//media/25723/2022-complaints-leaflet-fshc.pdf. Thank you.
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Review from T H (Daughter of Resident) published on 24 August 2023
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5.0 out of 5
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Review from P H (Wife of Resident) published on 18 May 2023
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5.0 out of 5
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Review from Trevor H (Husband of Resident) published on 9 January 2023
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5.0 out of 5
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Review from John M (Friend of Resident) published on 24 November 2022
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5.0 out of 5
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Review from J D (Son of Resident) published on 25 November 2020
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Overall Experience
4.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Haddon House Care Home
Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Have a wonderful day!
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Review from Lisa S (Niece of Resident) published on 12 November 2020
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Overall Experience
5.0 out of 5
The service provided by Haddon House has been exceptional - making my Uncle feel at home and loved in a time when the family are not able to visit as much as we would like.
Thank you, Haddon House staff.
Reply from Olivia Shields, Marketing Assistant at Haddon House Care Home
Thank you for letting us know how we are doing at Haddon House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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The Review Score of 9.7 (9.665) out of 10 for Haddon House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.665 for Haddon House Care Home is calculated as follows: ( (143 Excellents x 5) + (33 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 188 Ratings = 4.665
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Haddon House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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