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Haddon House Care Home has a Review Score of 9.7 (9.665) out of 10, based on 16 reviews in the last 2 years. Over all time Haddon House Care Home has 32 reviews.
Review from Andy D (Son of Resident) published on 13 October 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Haddon House Care Home
Thank you, Andy, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Haddon House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Wolf B (Son-in-law of Resident) published on 17 August 2020
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Haddon House Care Home
Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Joseph M (Husband of Resident) published on 18 February 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Haddon House Care Home
Thank you, Joseph, for letting us know how we are doing at Haddon House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from G S (Wife of Resident) published on 23 November 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Haddon House Care Home
Thank you, for letting us know how we are doing at Haddon House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from A A (Wife of Resident) published on 23 November 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Haddon House Care Home
Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please, could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided? We look forward to hearing from you.
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Review from Rosie W (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Haddon House Care Home
Thank you, Rosie, for your wonderful feedback about Haddon House Care Home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.
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Review from Kevin B (Son of Resident) published on 23 May 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Haddon House Care Home
Thank you, Kevin, for your comments about your recent experience at Haddon House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Wendy M (Daughter of Resident) published on 14 August 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Paul D (Son of Resident) published on 28 July 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Lynne C (Wife of Resident) published on 28 June 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Chris P (Son of Resident) published on 22 June 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from L S (Wife of Resident) published on 11 December 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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The Review Score of 9.7 (9.665) out of 10 for Haddon House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.665 for Haddon House Care Home is calculated as follows: ( (143 Excellents x 5) + (33 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 188 Ratings = 4.665
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Haddon House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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