Haddon House

32/34 High Street, Clowne, Chesterfield S43 4JU
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9.3 21 Reviews
  • Haddon House, Chesterfield

Care Provided by Haddon House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gabriela Smith (Manager)
  • Admission Criteria
    • Residents aged over 50 years
    • Ages 60+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
Total of 21, showing 1-20
9.3

Haddon House has a Review Score of 9.3 (9.310) out of 10, based on 7 reviews in the last 2 years. Over all time Haddon House has 21 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Haddon House for the last 8 months. The care he has received has been second to none, the staff go over and above to ensure that residents are cared for in a safe, friendly, and caring environment. The activity team work extremely hard to provide residents with activities/experiences
tailored to their individual needs/ personalities. Nothing is too much trouble and relatives are made to feel welcome and included.
Unfortunately my husband had a recent fall resulting in him being admitted to hospital for surgery. The staff dealt with the situation in a professional manner and on his return to Haddon House kept me fully informed regarding any changes to his treatment and care plan, of other healthcare professional's involvement, and his day to day progress with regards to his mobility and general well being. I would have no hesitation in recommending Haddon House as a specialist home caring for people with dementia.

Reply from Gabriela Smith, General Manager at Haddon House

Many thanks for giving us the time to write us a review. We are so pleased with the progress your husband has made since returning to Haddon House! We will share the lovely feedback with our team.


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Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Haddon House for 5 months, at first it took me some time to accept that we could not care for him. I never wanted him to go into a nursing home but it became too much for us.
All the staff treat my dad like I would treat him which gives me comfort, that he’s cared for and happy.
The
staff are all amazing, they work so hard to make sure all the residents are looked after, the play staff keep them positive.
The only negative feedback is they could do with more patient toilets.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Many thanks for spending the time to write us a review. We are thrilled you and your dad are happy with the service our home provides and we got your recommendation. I will ensure this review is shared with the manager and staff team at Haddon House.


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Overall Experience  Overall Experience 5.0 out of 5

My grandad moved here from another home in October after some bad experiences. The difference in the two homes is incredible. All the staff are friendly and treat the residents with respect and dignity. Residents are allowed to wander/crawl/move around their unit as they want. It's very secure, so no
chance of them escaping! They're encouraged to feed themselves/give themselves a drink if possible (spillages can easily be cleaned). They're also not prevented from using the toilet like I've seen elsewhere. The activities coordinators are amazing - making an effort with every single resident and tailoring activities as much as they can.
The home is clean and residents are well looked after.
Sadly my grandad wasn't there long, but the staff were brilliant with him and us whilst he was on end of life, making a real effort to keep him comfortable.
Despite only having a month's experience with this home, I'd recommend Haddon House without hesitation.

Reply from Sarah Richardson, Registered Manager at Haddon House

Thank you so much for your lovely review.
It was an absolute pleasure caring for your grandad, we only wish he could have stayed with us longer.


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Overall Experience  Overall Experience 5.0 out of 5

This care home goes above and beyond for the residents. The staff are nothing but welcoming and caring every time I have visited my grandad. He always has a smile on his face and feels safe and comfortable. It’s amazing how many activities they do and always puts a smile on our faces to hear about the
activities my grandad has been up to over the week. The most incredible and unforgettable moment has to be the care home enabling my grandad to come to my brother's wedding. The staff were absolutely fabulous. A memory that will be cherished forever and as a family we will always be great full. Couldn’t recommend a better care home!

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Haddon House for just over a month now, and the change in her is dramatic. Before she was unable to walk, feed herself and could barely put a sentence together. Mum now can walk unaided, is eating and drinking herself, and I can have a conversation with her. I know this
is due to the wonderful care and attention she has received from the team at Haddon House. All the staff work so hard to ensure the safety and well-being of the residents. The wonderful activities that engage the residents are individual and so enjoyable by all. Although I know my mum will not get better, I now know she will always be cared for, and I finally have found peace. So thank you to everyone for making it happen.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Many thanks for giving us the time to write us a review. We are pleased you and your mum are happy with the service our manager and staff provide at Haddon House. I will ensure this review is shared with the staff and manager.


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Overall Experience  Overall Experience 4.0 out of 5

My mum's husband was placed here about 12 months ago when the place he was living at were unable to cope with his behaviour. Since moving here he seems to have settled down and appears to enjoy living there. Always seem to have activities on the go for people to join in with and get singers and outside
entertainers in which is great. My only little niggle is that sometimes my mum isn't offered a drink. I know it's possibly something you have to offer, however, she has a long journey each way to go and visit, and sometimes when she comes to mine straight from there she's sometimes not had a drink for several hours. She doesn't like to make a fuss so would never ask. I sometimes wish there were enough staff on when she visits on a Saturday so she can take him to lunch at the nearby pub, as I think it's nice for people to go out and have a change of scenery. All in all, pleased with how things are done.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Many thanks for giving us the time to write us a review. I would like to apologise to your mum for us not offering a drink I will speak with the manager who I am sure will ensure she is offered a drink when she visits your dad. I will ensure this review is shared with the staff and manager at Haddon House.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Haddon House since March last year and I can honestly say the care he receives is second to none. He is so settled and happy. All the staff do an amazing job, nothing is too much trouble for them and there is always some kind of activity going on, which he joins in. He loves the
singing and dancing.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Many thanks for giving us the time to write us a review. We are pleased you and your husband are happy with the service our manager and staff provide at Haddon House. I will ensure this review is shared with the staff and manager.


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Overall Experience  Overall Experience 5.0 out of 5

Haddon House is the most fantastic place! My Dad went into Haddon at the height of Covid and they were amazing. We had constant video calls and updates and they set up a pod for us to do face to face visits through patio doors. Once the lockdowns stopped and we were able to visit in person we were able
to see how clean the home is and what a lovely job they had done to try and make his room familiar, adding pictures of things he liked as we hadn't been able to go in. The staff are so caring and friendly, nothing seems to be too much trouble. The activities team are wonderful and constantly having things going on to entertain the residents, also having activities to involve families such as seaside day and Christmas Carol singing. My Dad loves it there and has such a good relationship with the staff which is lovely as we cannot be there all of the time.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Many thanks for giving us the time to write a review. We will ensure this review is shared with the staff and Manager at Haddon House.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Haddon House for a long time now and he is very happy there. Whenever I go and visit I am made to feel like I belong to their big family. It's the best I could have done for him, as there are always lots of different activities to keep them all happy. They're the best.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Many thanks for giving us the time to write a review. We are pleased that you and your husband are very happy with the support we give at Haddon House. I will ensure this is passed on to the staff and manager at Haddon House.


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Overall Experience  Overall Experience 5.0 out of 5

My father is a service user at Haddon House and has been for a few years now. His health and wellbeing has improved dramatically since moving here and he appears very happy and content in the surroundings. All the staff have a good rapport with the service users and go above and beyond to ensure they
have fulfilment in their day to day lives. Activities are planned and carried out on a regular basis giving everyone something to enjoy and look forward to, such as; live singers, parties, shows, crafts and games. Ensuring family visits are also a priority and you are made to feel very welcome whenever you visit.
Haddon House, for my father, has been the best place for him. They give him the quality of life that he should have and I am extremely happy with the care attention and dignity given to all aspects of his wellbeing.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Many thanks for giving us the time to write us a review. We are so pleased that your dad's wellbeing has improved. I will ensure this review is shared with the staff and manager at Haddon House.


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Overall Experience  Overall Experience 5.0 out of 5

After a very difficult year struggling to care for and come to terms with Dad's progressing challenging behaviour due to his Alzheimers/Vascular dementia, we were relieved when he was offered a place at Haddon House. Although anxious that he was having to go into care. He has been in Haddon for a few
months now and while it has taken him some time to settle we are 'over the moon' with the care he is receiving. The staff are warm, compassionate, professional, hardworking and caring. The manager is an absolutely lovely lady and it is obvious that her ethos regarding the high standard of care in the 'home' is shared by all the staff and expected. We can now breathe a sigh of relief that Dad is being cared for in the manner he deserves. Thank you.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Many thanks for giving us the time such a lovely review. We are thrilled you and your dad are settled and happy with the care and support our home Haddon House delivers. I will ensure these comments are shared with the manager and staff at the home.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has now been in Haddon House for over two years and I am so impressed with how hard all the staff work. Nothing seems too much trouble for them and they are amazing with all the residents. The activities and entertainment are wonderful there is always something going on so many different
themes the entertainment team work very hard. When you enter the Home it is always clean and fresh. I thank the whole team for all they do and wish everyone all the best for 2023.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Many thanks for giving us the time to write a review. We are pleased you and your husband are happy with the support Haddon house delivers. I will ensure you review is shared with the manager and staff team at Haddon House.


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Overall Experience  Overall Experience 5.0 out of 5

I can't believe the difference the home has made to my mum. The staff are great, professional but friendly. They do so many activities and include Mum even though she can't really participate much. I believe they even take residents over the road for a drink. During the summer they create a beach with
real sand. The staff are always pleasant and are very good at getting medication into Mum.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Many thanks for giving us the time to write us a review. We're thrilled you and your mum are happy with the support our home is offering. I will ensure this is shared with the manager and staff team at Haddon house.


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Overall Experience  Overall Experience 5.0 out of 5

It's difficult to believe we are still in a pandemic after a long 2 years, the staff here are still striving for normality, working tirelessly to keep everyone safe, happy and living their best life. On a recent visit, I was so impressed on the safety measures in place, the home was spotless, my mum
looked lovely, and was happy and smiley. I receive regular updates on Mum of which I really appreciate. The activities and entertainment is above and beyond, the preparation and planning is amazing. I can see from recent photos the staff have once again excelled in their production of Snow White, and the recent carol concert, all to ensure that "Covid " will not rob our loved ones of the festivities and a level of normality at the toughest of times. Business as usual whilst dealing with day to day guidelines, You have one heck of a team here. Team Haddon House are one to be proud of. A massive thank you and Merry Christmas.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Many thanks for you review. We are really pleased your happy with the care and support your mother is receiving from Haddon House. I will ensure this review is shared with the manager and staff at Haddon House.


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Overall Experience  Overall Experience 4.0 out of 5

My mum joined Haddon House in an urgent move in July last year. Due to the pandemic I haven't yet stepped foot inside the home or mums room or spent any more than the 15 minutes pod visit, hence why I can't mark fully across the board as I haven't been in to see or experience this first hand.
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transition getting Mum into the home, I was very impressed with the help and support in transferring Mum during what was a very distressing time. When we have been visiting Mum she is always clean, well presented and can tell she is well taken care of. Her behaviour has reduced tenfold and she is now calm and content, happy and smiling all time time. The constant interaction and activity programme has also assisted in the transformation of Mum's well being and happiness. Because of these she is more observant and engaged with the world around her and tolerant. She is responding with appropriate actions and words where previously these had all escaped her. These are reassuring signs.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Many thanks for giving us your time to write such a positive review on your experience of our home Haddon House. I will ensure this lovely review is shared with all the staff and manager of the home.


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Overall Experience  Overall Experience 5.0 out of 5

You should know what fabulous staff you have at Haddon House in Clowne. They have been taking excellent care of my mum who has been a resident for a number of years now. The care staff are attentive to all patient needs My mum has been bedridden for over four years, they make sure she is treated with
the utmost dignity. I couldn't have got through the past year of the pandemic without the support of the events co-ordinator, who I now call a friend. She has kept me, my dad and sister in contact with Mum using FaceTime, photos of Mum and messages. Mum and dad had their 60th wedding anniversary in February 2021, the events co-ordinator went above and beyond to make the day extra special. She is such a special member of Haddon House and deserves recognition for her tireless efforts and attention to detail. I love seeing all the different events the events co-ordinator and her team do to entertain all the residents, a different outfit for every event! By the way, Easter bunny was my favourite! The events co-ordinator and the staff are amazing - thank you.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Many thanks for giving us your time to write such a positive review on your experience of our home Haddon House. I will ensure this lovely review is shared with all the staff and manager of the home.


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Overall Experience  Overall Experience 5.0 out of 5

My nan is very happy and well cared for at Haddon House, all the staff are absolutely brilliant with the residents. Excellent regular entertainment and activities for the residents as well, and it's always nice and clean inside the lounge and the bedrooms.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Overall Experience  Overall Experience 5.0 out of 5

They interacted with each resident, they always keep them occupied. The fun activities, different things most days. My dad seems very happy and content there. The staff do an amazing job keeping them happy and entertained. I would highly recommend Haddon House. He is very well looked after and his everyday
needs are catered for. It is very secure.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Overall Experience  Overall Experience 5.0 out of 5

Haddon House goes beyond and more for my mum and all their patients. The staff cannot do enough for all involved, come residents and families.
I cannot thank all involved for the excellent care they provide for my mum their skill and patience is second to none.
The activities are second to none,
always keeping the residents entertained every day, they are brilliant.
My mum is safe and their covid policy has been excellent can't thank them all enough.
Everyone at Haddon deserve a medal, I would definitely recommend this care home to all, and I always praise their excellent care.
Thank you Haddon House.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Overall Experience  Overall Experience 4.0 out of 5

My mum came to Haddon House after a long journey of disappointments, where care homes were unable to deal with the behaviours Mum had developed as a result of her Alzheimer's. The transition to yet another home was done with care and consideration to both of us. Mum has been at Haddon House for nearly
3 yrs now, she is settled and so am I. So often the anxieties of family members are dismissed, not in this case, they put me at ease and assured me Mum would not be asked to leave this home. All the staff show a good understanding of dementia and how to allow residents to live their best life. The staff have been amazing with Mum, sometimes in challenging circumstances. The manager shows so much empathy towards the residents and their family members. I would like to thank them all for all they have done and continue to do for Mum.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Many thanks for spending the time to leave such a lovely review. We will ensure this is shared with the manager and staff team at Haddon House.


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Current Review Score: 9.3 (9.310)

Overview of Review Score

The Review Score of 9.3 (9.310) out of 10 for Haddon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Haddon House is calculated as follows: ( (65 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 83 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.575 Points relating to the number of positive Reviews for Haddon House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Haddon House

What types of Care is Haddon House registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Haddon House provide?

Day Care, Independent Living Training, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Haddon House have?

There are 32 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Haddon House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Haddon House to the centre of Chesterfield?

7.2 mile(s) as the crow flies, distance by road may be significantly further.