Haddon House has a Review Score of 9.3 (9.310) out of 10, based on 7 reviews in the last 2 years. Over all time Haddon House has 21 reviews.
Review from Sue C (Wife of Resident) published on 24 March 2025
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Reply from Gabriela Smith, General Manager at Haddon House
Many thanks for giving us the time to write us a review. We are so pleased with the progress your husband has made since returning to Haddon House! We will share the lovely feedback with our team.
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Review from Diane S (Daughter of Resident) published on 12 December 2023
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Reply from Chris Perks, Quality Assurance Manager at Haddon House
Many thanks for spending the time to write us a review. We are thrilled you and your dad are happy with the service our home provides and we got your recommendation. I will ensure this review is shared with the manager and staff team at Haddon House.
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Review from Daryl S (Granddaughter of Resident) published on 28 November 2023
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Reply from Sarah Richardson, Registered Manager at Haddon House
Thank you so much for your lovely review.
It was an absolute pleasure caring for your grandad, we only wish he could have stayed with us longer.
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Review from Courtney G (Granddaughter of Resident) published on 17 July 2023
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Review from L W (Daughter of Resident) published on 13 June 2023
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Reply from Chris Perks, Quality Assurance Manager at Haddon House
Many thanks for giving us the time to write us a review. We are pleased you and your mum are happy with the service our manager and staff provide at Haddon House. I will ensure this review is shared with the staff and manager.
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Review from J H (Stepdaughter of Resident) published on 11 June 2023
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Reply from Chris Perks, Quality Assurance Manager at Haddon House
Many thanks for giving us the time to write us a review. I would like to apologise to your mum for us not offering a drink I will speak with the manager who I am sure will ensure she is offered a drink when she visits your dad. I will ensure this review is shared with the staff and manager at Haddon House.
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Review from Anne B (Wife of Resident) published on 11 June 2023
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Reply from Chris Perks, Quality Assurance Manager at Haddon House
Many thanks for giving us the time to write us a review. We are pleased you and your husband are happy with the service our manager and staff provide at Haddon House. I will ensure this review is shared with the staff and manager.
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Review from T W (Daughter of Resident) published on 8 February 2023
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Reply from Chris Perks, Quality Assurance Manager at Haddon House
Many thanks for giving us the time to write a review. We will ensure this review is shared with the staff and Manager at Haddon House.
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Review from Jane W (Wife of Resident) published on 8 February 2023
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Reply from Chris Perks, Quality Assurance Manager at Haddon House
Many thanks for giving us the time to write a review. We are pleased that you and your husband are very happy with the support we give at Haddon House. I will ensure this is passed on to the staff and manager at Haddon House.
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Review from Roxanne M (Daughter of Resident) published on 8 February 2023
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Reply from Chris Perks, Quality Assurance Manager at Haddon House
Many thanks for giving us the time to write us a review. We are so pleased that your dad's wellbeing has improved. I will ensure this review is shared with the staff and manager at Haddon House.
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Review from Michelle C (Daughter of Resident) published on 3 February 2023
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Reply from Chris Perks, Quality Assurance Manager at Haddon House
Many thanks for giving us the time such a lovely review. We are thrilled you and your dad are settled and happy with the care and support our home Haddon House delivers. I will ensure these comments are shared with the manager and staff at the home.
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Review from Val W (Wife of Resident) published on 13 January 2023
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Reply from Chris Perks, Quality Assurance Manager at Haddon House
Many thanks for giving us the time to write a review. We are pleased you and your husband are happy with the support Haddon house delivers. I will ensure you review is shared with the manager and staff team at Haddon House.
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Review from Beverley S (Daughter of Resident) published on 11 January 2023
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Reply from Chris Perks, Quality Assurance Manager at Haddon House
Many thanks for giving us the time to write us a review. We're thrilled you and your mum are happy with the support our home is offering. I will ensure this is shared with the manager and staff team at Haddon house.
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Review from Susan C (Daughter of Resident) published on 22 December 2021
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Reply from Chris Perks, Quality Assurance Manager at Haddon House
Many thanks for you review. We are really pleased your happy with the care and support your mother is receiving from Haddon House. I will ensure this review is shared with the manager and staff at Haddon House.
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Review from Becca S (Daughter of Resident) published on 23 April 2021
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Reply from Chris Perks, Quality Assurance Manager at Haddon House
Many thanks for giving us your time to write such a positive review on your experience of our home Haddon House. I will ensure this lovely review is shared with all the staff and manager of the home.
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Review from Dawn H (Daughter of Resident) published on 23 April 2021
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Reply from Chris Perks, Quality Assurance Manager at Haddon House
Many thanks for giving us your time to write such a positive review on your experience of our home Haddon House. I will ensure this lovely review is shared with all the staff and manager of the home.
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Review from Helen R (Granddaughter of Resident) published on 19 April 2021
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Reply from Chris Perks, Quality Assurance Manager at Haddon House
Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Rachel W (Daughter of Resident) published on 14 April 2021
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Reply from Chris Perks, Quality Assurance Manager at Haddon House
Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Lisa N (Daughter of Resident) published on 14 April 2021
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Reply from Chris Perks, Quality Assurance Manager at Haddon House
Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Annie H (Daughter of Resident) published on 13 April 2021
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Reply from Chris Perks, Quality Assurance Manager at Haddon House
Many thanks for spending the time to leave such a lovely review. We will ensure this is shared with the manager and staff team at Haddon House.
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The Review Score of 9.3 (9.310) out of 10 for Haddon House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.735 for Haddon House is calculated as follows: ( (65 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 83 Ratings = 4.735
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.575 Points relating to the number of positive Reviews for Haddon House is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Feb 2019
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