Hollybank House Nursing & Residential Home

Chesterfield Road, Oakerthorpe, Alfreton DE55 7LP
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9.9 26 Reviews
  • Hollybank House Nursing & Residential Home, Alfreton
Hollybank House is a delightful Nursing and Residential care home, housed over 2 floors and set in the beautiful countryside of Oakerthorpe, Derbyshire. Many of the rooms are en-suite and all are decorated and furnished to a modern, but homely style.

The Home is set off the main Chesterfield Road and has good transport links available. It is surrounded by majestic gardens and large woodland areas. There is also a well renowned public house situated next door.

The Home boasts an entrance conservatory with seating area, 2 large lounges, a large dining room and conservatory area with adjoined seated garden area.

There is a hairdressing salon and numerous bathrooms, including wet room showers and a newly appointed bathroom with state of the art hoisting equipment.

All staff are trained to the highest standards, whatever their role. This enables them to deliver high standards of care with understanding and dignity.

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Care Provided by Hollybank House Nursing & Residential Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 45 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Deborah Alexander (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Hollybank House Nursing & Residential Home Reviews (26)

Total of 26, showing 1-20
9.9

Hollybank House Nursing & Residential Home has a Review Score of 9.9 (9.923) out of 10, based on 10 reviews in the last 2 years. Over all time Hollybank House Nursing & Residential Home has 26 reviews.

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Review from Joanna W (Regular Volunteer) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home, very clean, staff are always helpful and friendly. The staff look after residents respectfully and with such care.
Christmas decorations are wonderful. Food always looks good. Love this well kept care home.

Reply from Daniel Scott-Elder, Operations Director at Hollybank House Nursing & Residential Home

Thank you for taking the time to review our home. What a wonderful review. We are pleased you enjoyed our Christmas decorations. Thank you.


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Review from E F (Husband of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Me, my family and friends have been very impressed with the way my wife has been welcomed into Hollybank House Nursing & Residential Home.
The staff are very observant and professional in carrying out their duties. The facilities and organisation of the many ways they entertain patients are very good.

Reply from Daniel Scott-Elder, Operations Director at Hollybank House Nursing & Residential Home

Thank you for your kind review. We appreciate your feedback and are pleased to hear such wonderful comments regarding our staff team.


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Review from A P (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Hollybank House Nursing & Residential Home for nearly 2 years and has settled in really well. The staff are absolutely brilliant with her and mum has got a few favorites. Her room is always lovely and clean. Mum is dressed and looked after everyday. The food is amazing! Always a hot
lunch.
We can drop in to see mum whenever we like, we are always made to feel so welcome.
Well done Hollybank!

Reply from Daniel Scott-Elder, Operations Director at Hollybank House Nursing & Residential Home

Thank you for taking the time to review Hollybank House. We truly appreciate your feedback.


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Review from R D (Friend of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Hollybank House Nursing & Residential Home, the staff are all very friendly and the place is very well kept. I haven't been coming for very long but there always seems to be something going on to keep residents occupied.

Reply from Daniel Scott-Elder, Operations Director at Hollybank House Nursing & Residential Home

Thank you so much for your positive feedback. We take pride in ensuring our residents are kept engaged with our robust activities program tailored to meet our residents needs.


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Review from Dan F (Son of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hollybank House truly stands out as a definition of a 'Home'.
My mother's transition into full-time nursing care was a nervous and emotional time for all family members. The entire team at Hollybank operated seamlessly and with sensitivity to ensure my mother was at ease and fully cared for the second
she entered the premises. The same efficiency, care and sensitivity were applied to our entire family and continue daily.
The standards of care, from nursing and medical needs to nutrition and personal care and stimulation and attentiveness is exceptional.
We visited many care homes when planning the transition and none reached these standards. The house really is a home and residents and their relatives all feel like part of one large extended family and support network.
We are fully at ease that Mum is receiving the best care possible - safe, comfortable and happy. I cannot recommend this home enough.

Reply from Daniel Scott-Elder, Operations Director at Hollybank House Nursing & Residential Home

Thank you for taking the time to write such a wonderful review. We truly appreciate your feedback.


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Review from Sarah R (Daughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with HollyBank House now for a few weeks and I can’t thank the staff enough for everything they do. We always feel welcome and I know they are caring for Mum in the best possible way. I don’t know what we would have done if we hadn’t been able to place Mum so quickly after her hospital
illness left her needing residential/nursing care. Thank you for making a difficult time so much easier to manage for all of us.

Reply from jacqueline hamilton, Operations Manager at Hollybank House Nursing & Residential Home

Dear Reviewer, Thank you for your kind words in regards to the care your mother receives from Hollybank House, the team at Hollybank thrives to make every day special for our residents.


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Review from M C (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Hollybank House have made such a difference to my mum, she is more mobile, stronger, sleeping well and is looking healthier than she has for some time. The staff are perfect and very patient with her and make her feel confident and at home with them. We are all delighted that Mum is receiving
such excellent care and support and couldn’t be more grateful to the whole team there.

Reply from jacqueline hamilton, Operations Manager at Hollybank House Nursing & Residential Home

Thank you for your kind words in regards to your mother's care at Hollybank House, the team thrive to always work with the values of the group and provide compassionate care.


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Review from Dawn S (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the loveliest care homes there is. The staff are so kind caring and compassionate, and nothing is too much trouble, they cared for my mum and made our family feel so welcome and we cannot thank them enough for the care they gave. Your staff are a credit to you. Thank you all so much for looking
after our mum/nan.

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Review from Christine B (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hollybank House Nursing & Residential Home is a lovely place for our loved ones. The staff are excellent they have so much dedication and care towards the residents. They have a lot of activities to occupy the residents. I extremely recommend this home to anyone looking for a lovely home for their loved
ones.

Reply from jacqueline hamilton, Operations Manager at Hollybank House Nursing & Residential Home

Thank you for you lovely comments I am happy that your loved ones and the family are happy with the excellent care at Hollybank House.


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Review from K S (Granddaughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home cared for our grandma during her last few weeks with care and dignity. The staff care for their patients, this was evident both with our grandma and other patients within the home. To know that she was not alone at time of her death is reassuring no and that she was cared for until the end.

Reply from jacqueline hamilton, Operations Manager at Hollybank House Nursing & Residential Home

Thank you for your gracious and kind words we are happy to have been privileged to care for you grandmother in her last days.


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Review from Carole M (Wife of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our loved one lived in Hollybank house for over seven years, the staff are exceptionally caring and nothing has ever been too much trouble. I would highly recommend Hollybank House, the standard of care and management goes above and beyond.
They do regular activities and often have entertainers in
to perform, the residents enjoy this so much when they join in reminiscing with songs they recognise from younger days. It is all round a lovely family atmosphere whenever visiting the home.
I personally cannot thank all enough from management, carers to kitchen staff for the wonderful care they gave our loved one.

Reply from Deepak Kannan, Regional Operations Manager at Hollybank House Nursing & Residential Home

Thank you very much for your praise and we are happy to have gone over and beyond to care for your family member.


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Review from Heather S (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hollybank House Nursing & Residental Home is a welcoming home with a lovely atmosphere.
The new seating is bright and cheerful and even in the hot weather, they manage to keep it airy. The home offers excellent care.
There always seems to be something going on with lots for residents and families
to get involved with.
After three years I can honestly say they have Great staff who really care.

Reply from Deepak Kannan, Regional Operations Manager at Hollybank House Nursing & Residential Home

Thank you very much for your appreciative words. They do mean a lot for our team.


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Review from S S (Daughter of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into care during Covid-19 in 2020 but she has settled and is well cared for. The staff are friendly, communicative, approachable and go the extra mile to involve the residents in the daily life of the home. It has a comfortable family feel but remains professional and delivers good quality
care.

Reply from Deepak Kannan, Regional Operations Manager at Hollybank House Nursing & Residential Home

Thank you for your nice review. Our residents are very much a part and parcel of everything that we do as it is their home.


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Review from Debbie S (Relative of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Hollybank House Nursing & Residential Home and she is well looked after. They keep us well informed with photos of her and phone calls. They are fantastic with her. I can't thank them enough. They do activities with the residents most days and put photos online so we can see
them.

Reply from Deepak Kannan, Regional Operations Manager at Hollybank House Nursing & Residential Home

Thank you for your appreciation about our in-house activities and proactive staffing team.


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Review from Julie E (Daughter of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff who look after the whole family. Plenty of information is provided and the home is managed very well. They have pleasant seating areas, regular entertainment, and a choice of good meals. The staff are working very hard, especially in dealing with Covid-19.

Reply from Deepak Kannan, Regional Operations Manager at Hollybank House Nursing & Residential Home

Thank you for your lovely review and pleased to hear about your positive experience.


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Review from Lisa M (Granddaughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support for my 90-year-old grandmother. After a traumatic six months of my grandma being in and out of hospital and respite after a nasty accident, arrangements were made for her to live in Hollybank House Nursing & Residential Home full time from March 2021. The care and attention
she has received has been excellent. There are regular activities during the day to keep residents occupied whereby a regular activities coordinator is employed. Staff are constantly 'on the go' but always have time for residents. Food is also nutritious and tasty. Having recently been able to go inside the home after everything with Covid, I can say it is exceptionally clean and smells lovely. The manager and her staff are an absolute credit to the place.

Reply from Deepak Kannan, Regional Operations Manager at Hollybank House Nursing & Residential Home

Thank you very much for your kind words of appreciation. We are very pleased to receive your feedback and our staffing team do take a lot of pride in creating the best possible experience for our residents and their families.


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Review from Neil C (Son of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother unfortunately had to go into care in December 2020. Hollybank House management and staff have have extremely caring and supportive during a very difficult time for my mother and myself. The care and attention she receives is first rate. Having now had the opportunity to go into the home and
view for myself, I am very pleased to see how clean it is with good facilities and very supportive management and staff who treat my mother with dignity and respect. The rooms are very nice especially with pictures and treasured items from home. I reviewed many care homes before deciding on Hollybank House and it has fully lived up to my expectations in looking after my mother in a very safe and secure environment and I highly recommend it.

Reply from Deepak Kannan, Regional Operations Manager at Hollybank House Nursing & Residential Home

Thank you very much for such an amazing review. It really motivates us to continue the excellent standards of care we provide. Our staff team are very passionate in making a positive difference to our residents' quality of life.


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Review from Mandy L (Daughter of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is bright and clean. The staff are caring, polite and informed of residents current care needs. They take time to talk to the resident, and there are activities arranged in which the resident can participate in.

Reply from Deepak Kannan, Regional Operations Manager at Hollybank House Nursing & Residential Home

Thank you for your nice words and praise for our staffing team.


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Review from Christine W (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father moved into Hollybank House last September. It was a very distressing time for us and Dad which was eased by the compassionate and efficient organisation of the move by the manager and all of the staff we met. We have been delighted with the level of care he has received. Dad's complex care
needs have been met with patience and care. Although we have not been able to go inside the home, we have been able to visit Dad in the warm and comfortable conservatory, when possible. Facebook videos help us to stay in touch. A big thank you to all the staff at Hollybank House.

Reply from Deepak Kannan, Regional Operations Manager at Hollybank House Nursing & Residential Home

Thank you so much for your kind words and showering praise on our staffing team. We will do our best at all times.


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Review from Sylvia F (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to choose a home for dad without being able to visit due to Covid-19. We could only rely on our telephone conversations. We are very pleased that our initial impressions have been confirmed in that all the staff we have had dealings with seem to care very much for their residents. Our limited
visits since have been arranged with care and consideration and nothing seems to be a problem. Dad has complicated care needs and after a traumatic period in hospital, we just wanted somewhere safe and secure with carers who would understand. The staff at Hollybank certainly deliver on this front. We are looking forward to when we can visit freely but fully appreciate the controls the home has in place at present and are grateful for the care given to dad.

Reply from Deepak Kannan, Regional Operations Manager at Hollybank House Nursing & Residential Home

Thank you for your amazing review. We love having dad at Hollybank House and will continue to do our best.


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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Hollybank House Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Hollybank House Nursing & Residential Home is calculated as follows: ( (109 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 117 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hollybank House Nursing & Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Hollybank House Nursing & Residential Home

What types of Care is Hollybank House Nursing & Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hollybank House Nursing & Residential Home provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Hollybank House Nursing & Residential Home have?

There are 35 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Hollybank House Nursing & Residential Home?

Own Furniture if required, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hollybank House Nursing & Residential Home to the centre of Alfreton?

1.4 mile(s) as the crow flies, distance by road may be significantly further.