Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
Kilburn is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
Parking is available on site
Kilburn Care Home has a Review Score of 9.6 (9.614) out of 10, based on 17 reviews in the last 2 years. Over all time Kilburn Care Home has 43 reviews.
Review from J S (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M B (Friend of Resident) published on 6 January 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Kilburn Care Home
Thank you, Malcolm for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Meryl C (Wife of Resident) published on 17 December 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Kilburn Care Home
Thank you, Meryl, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David C (Brother of Resident) published on 12 December 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Kilburn Care Home
Thank you, David for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret L (Sister of Resident) published on 12 July 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Kilburn Care Home
Thank you, Margaret, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Sister of Resident) published on 12 July 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Kilburn Care Home
Thank you for letting us know how we are doing at Kilburn Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joan H (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Kilburn Care Home
Thank you, Joan, for your comments about your recent experience at Kilburn Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Adrian E (Relative of Resident) published on 28 June 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Kilburn Care Home
Thank you, Adrian, for your comments about your recent experience at Kilburn Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Glad to hear about the improvements that your uncle has shown whilst at Kilburn Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise A (Daughter of Resident) published on 14 June 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Kilburn Care Home
Thank you, Denise, for your comments about your recent experience at Kilburn Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Celia R (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Kilburn Care Home
Thank you, Celia, for your comments about your recent experience at Kilburn Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B S (Husband of Resident) published on 27 March 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Charlotte Jackson, Marketing Assistant at Kilburn Care Home
I am very sorry this incident happened. We have taken the correct action to prevent this ever happening again. We have increased security in the home by installing a padlock to the side gate and the patio doors are double locked so can only be used with a staff member present. Since inputting these control measures we have had no further issues or concerns of this nature.
Kind Regards,
Lisa Tungate
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from William H (Husband of Resident) published on 22 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Irene M (Friend of Resident) published on 22 March 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D W (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E B (Friend of Resident) published on 20 March 2017
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
I would like to see some air conditioning (or extra) in the main reception room, as it gets extremely warm in there.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David O (Son of Resident) published on 20 March 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon L (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison B (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
I am really pleased with how mum is looked after and treated and would highly recommend Kilburn Care Home to anyone who is looking for care for a loved one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia B (Wife of Resident) published on 2 December 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L P (Brother of Resident) published on 25 May 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.614) out of 10 for Kilburn Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.614 for Kilburn Care Home is calculated as follows: ( (135 Excellents x 5) + (49 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 197 Ratings = 4.614
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kilburn Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Feb 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
There are currently no awards/recognitions posted yet for Kilburn Care Home
Loading
Loading events
Job Title: General Manager
Joined: 2009
Amy Weston has been a member of the team at Kilburn Care Home since January 2009, rising through the ranks to her current position as Home Manager since August 2021. Her journey in the care sector began in domiciliary care, where she quickly realised her passion for making a tangible difference in the lives of the elderly. Amy's transition to Kilburn marked the start of a 15-year commitment, during which she has served as a carer, senior carer, unit lead, and now, the manager.
Amy's progression through various roles within Kilburn has endowed her with a deep understanding of every aspect of care home management, from the nuanced needs of residents to the dynamics of care team coordination. Her leadership is characterised by a commitment to excellence, empathy, and a hands-on approach that ensures the highest quality of life for residents.
What drives Amy is the brilliant team of staff at Kilburn and the deep connections she forms with residents. She takes pride in knowing each resident personally and understanding their stories, needs, and preferences. This personal touch enables her to make significant improvements in their quality of life, embodying the very essence of compassionate care.
Outside of her professional life, Amy cherishes spending time with her family. These moments away from work provide her with balance and rejuvenation, reinforcing the values of love, care, and community that she brings to Kilburn Care Home every day.
Under Amy's management, Kilburn Care Home has flourished into a community where residents receive individualised care, families feel supported, and staff are motivated to deliver their best. Her journey from a carer to a Home Manager is a testament to her dedication, leadership, and the positive impact she continues to have on the lives of many.
Job Title: Deputy Manager
Joined: 2024
Mubasher Sajad, affectionately known as Bash, joined Kilburn Care Home as Deputy Manager in April 2024. With a decade of experience as a Registered Mental Health Nurse (RMN), Bash has worked across various nursing homes, gaining extensive experience in elderly care, dementia, challenging behaviour, and palliative care.
Bash's journey in nursing has equipped him with the skills and knowledge necessary to handle the complexities of elderly care. His background as an agency nurse has provided him with a diverse range of experiences, enabling him to meet the unique needs of each resident with compassion and expertise.
What Bash enjoys most about working in elderly care is the variety each day brings and the opportunity to meet the diverse needs of the residents. He finds fulfilment in making a positive impact on their lives, ensuring they receive the highest standard of care and support.
Outside of his professional life, Bash enjoys horse riding, a hobby that allows him to relax and connect with nature. This passion reflects his love for the outdoors and his dedication to finding balance and joy in his personal life.
At Kilburn Care Home, Bash's role as Deputy Manager involves supporting the team in delivering exceptional care and maintaining a nurturing environment for all residents. His commitment to excellence and his compassionate approach make him a valuable asset to the Kilburn community, perfectly aligning with the values of Aurem Care.
Job Title: Nurse
Joined: 2023
Bhashura Malinda is a dedicated and skilled nurse with a commendable three years of experience in the care industry, including a year of service at Kilburn Care Home in England. Holding an NVQ Level 3 qualification in Health and Social Care, Bhashura's commitment to professional excellence is evident in his approach to nursing and patient care.
Known for his patient and empathetic demeanour, Bhashura consistently ensures that his patients receive exceptional care and comfort. His approach is characterised by a deep understanding of his patient's needs, coupled with a compassionate and attentive manner. This has made him a valued member of the Kilburn Care Home team, where he is respected by both colleagues and residents alike.
Bhashura's extensive background in customer service, spanning 14 years, has equipped him with strong communication and interpersonal skills. These skills enhance the quality of care he provides, allowing him to connect effectively with patients and their families, ensuring their needs are met with the highest standards of care and professionalism.
Outside of his professional life, Bhashura enjoys driving and watching movies. These activities help him relax and recharge, balancing the demands of his nursing role with personal interests that bring him joy and relaxation.
At Kilburn Care Home, Bhashura Malinda embodies the values of dedication, compassion, and excellence in care. His contributions significantly enhance the well-being of our residents, making him an integral part of our community and a true asset to the team.
Job Title: Well-being Coordinator
Joined: 2022
Hi, I'm Georgia, the activities coordinator at Kilburn Care Home. With a career spanning 13 years in the care sector, I have dedicated the last two years to bringing joy and engagement to the residents of Kilburn. My journey with Kilburn began earlier, working night shifts, but my passion for enhancing residents' lives through activities led me to my current role.
I absolutely love my job and the opportunity it gives me to spend quality time with our residents. Each day is a new adventure, filled with different activities and the chance to learn about the incredible lives of those in our care. My role allows me to create meaningful and enjoyable experiences that brighten our residents' days and foster a sense of community.
Outside of work, I cherish time spent with my husband, our son, and our three dogs. We enjoy going on walks together and exploring the beautiful countryside. One of our favourite destinations is Devon, where we love to go on holidays and create lasting family memories.
At Kilburn Care Home, my goal is to ensure that every resident feels valued and engaged. Whether it's through organizing a fun activity, having a heartfelt conversation, or simply sharing a smile, I strive to make a positive impact on their lives every day. My experience in the care sector and my love for this role drive me to provide the best possible care and companionship to our residents.
Job Title: Care & Laundry Assistant
Joined: 2010
Carrianne has been an indispensable member of the Kilburn Care Home team since September 2010, bringing with her over a decade of experience in care. In her dual role as a Laundry Assistant and Care Assistant, Carrianne embodies the spirit of dedication and compassion that is central to our home's mission.
With 13 years of experience in the care sector before joining us, Carrianne has a deep understanding of the needs and preferences of our residents. Her commitment to ensuring the comfort and dignity of those in her care is evident in both her laundry duties and her direct interactions with residents. Carrianne takes great pride in her work, knowing that her efforts have a tangible, positive impact on the daily lives of our service users.
Carrianne's passion for her role is fuelled by the collaborative and supportive environment at Kilburn Care Home. She values the sense of teamwork and mutual respect among staff, which motivates everyone to achieve their best and push towards collective goals. Feeling valued and respected in her workplace, Carrianne is driven to make a difference every day.
Outside of work, Carrianne enjoys spending quality time with her family and taking her dog for walks in the beautiful Peak District. These moments of relaxation and connection with nature are a source of rejuvenation for her, reflecting the balance she finds between her professional responsibilities and personal well-being.
At Kilburn Care Home, Carrianne's dual role allows her to contribute significantly to the quality of life of our residents, ensuring a clean, comfortable, and caring environment. Her dedication and positive attitude are a testament to the caring community we strive to cultivate every day.
Job Title: Care Assistant
Joined: 2020
Hi, my name is Sian Milne, and I am a dedicated Care Assistant at Kilburn Care Home. Since joining the team in February 2020, I have found immense joy in meeting new residents, caring for them, and listening to the rich stories and experiences they share.
My role at Kilburn allows me to provide compassionate and attentive care to our residents, ensuring they feel valued and supported. I take great pride in building strong relationships with each resident, understanding their individual needs, and contributing to their overall well-being.
Outside of my professional life, I am a devoted mum to two little girls. I cherish spending quality time with them and my husband, creating beautiful memories together. Our family enjoys a variety of activities, from taking the girls to dance classes and going on walks to spending time with extended family members. These moments of togetherness are incredibly important to me and bring balance to my life.
At Kilburn Care Home, my goal is to make a positive impact on the lives of our residents, providing them with the care and attention they deserve. I am passionate about my role and feel privileged to be part of such a supportive and caring community.
