Ladywood Care Home has a Review Score of 7.6 (7.632) out of 10, based on 1 reviews in the last 2 years. Over all time Ladywood Care Home has 52 reviews.
Review from Carol D (Cousin of Resident) published on 6 December 2017
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Overall Experience
4.0 out of 5
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Review from Pamela W (Daughter of Resident) published on 6 December 2017
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Overall Experience
5.0 out of 5
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Review from Carole L (Daughter of Resident) published on 9 October 2017
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Overall Experience
5.0 out of 5
Since moving he has improved considerably, his arms
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Review from Linda S (Daughter of Resident) published on 11 July 2017
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Overall Experience
4.0 out of 5
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Review from Betty D (Wife of Resident) published on 15 June 2017
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Overall Experience
5.0 out of 5
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Review from Joanne A (Granddaughter of Resident) published on 16 February 2017
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Overall Experience
4.0 out of 5
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Review from Gillian B (Sister of Resident) published on 27 January 2017
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Overall Experience
5.0 out of 5
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Review from J L (Daughter of Resident) published on 29 December 2016
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Overall Experience
4.0 out of 5
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Review from Dianne W (Daughter of Resident) published on 15 September 2016
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Overall Experience
5.0 out of 5
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Review from R C (Daughter of Resident) published on 12 July 2016
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Overall Experience
5.0 out of 5
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Review from Karen F (Daughter of Resident) published on 15 February 2016
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Overall Experience
5.0 out of 5
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Review from H R (Daughter of Resident) published on 27 November 2015
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Overall Experience
5.0 out of 5
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The Review Score of 7.6 (7.632) out of 10 for Ladywood Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.500 for Ladywood Care Home is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) ) ÷ 12 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.132 Points relating to the number of positive Reviews for Ladywood Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 1 Positive Reviews ÷ 7.6 = 0.132
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 May 2023
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Job Title: Home Manager
“Kind care to me means offering the best care possible, with well-trained staff who have empathy and a desire to care, in a nice, homely environment”.
As a Registered Nurse, Fiona has gained a wealth of experience providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.
When asked why she chose to work in the care sector, Fiona said it was because: “I have been in nursing for over 38 years, and 35 of those have been spent in child and adult social care, and I want to help people. I came into adult social care after my father was in a nursing home and sadly neither we as a family nor my father as a resident experienced the best care. I want to ensure no one has the same experience that we had.”
Fiona closely shares HC-One’s vision in aiming to provide the kindest care for each and
resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Fiona remarked: “I would say it is about being able to make a difference to people and their families”.
Fiona has also achieved much outside of work, with her proudest achievement being completing a reverse bungee to raise money for Birmingham Children’s Hospital - “never again” promises Fiona!
Outside of work, Fiona enjoys reading, relaxing in her garden, spending time with her family and looking after her pets, dog Oscar and cat Hugo.
