Review from Shirley O (Wife of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience

Have had two recent, very good garden visits. Nothing was too much trouble for the staff. It has been difficult, not being able to visit regularly but seeing him smile lets me know that he has been happy and well-cared for. The staff are always cheerful and seem happy in their work, and always have

time for a friendly "Hi, good to see you" as they go about their jobs.
On today's visit, I was also given some very good news. At last, the Home is getting a Manager worthy of the position and just the right person alongside as her Assistant. Well done everyone at the Cedars.

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Review from D H (Son of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience

Very well run, with caring staff.

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Review from Jack P (Grandson of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience

Both my mum and myself were extremely worried about my gran moving into a care home during this difficult time. We need not have been. The staff at The Cedars and Larches couldn’t have done more to reassure us that everything was ok and Gran would be fine. Gran is fine and loving it in there. While

we are not able to visit her, we have been able to see her through the window and the activity staff have let Gran video call us. My gran tells us everything in the home is clean, there is a good choice of food and she gets to watch a film on a Friday. The staff all seem really helpful and my gran is happy, that is all I care about.

Reply from Olivia Shields, Marketing Assistant at The Cedars and Larches Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Ryan E (Grandson of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience

My nan is a resident in the home for the last year, she tells me she is really happy living there. I know when I have been made to feel really welcome and been offered refreshments. The home is clean and fresh and you always see staff cleaning the home. There is always activities going on within the

home and I enjoy receiving the newsletter each month. The home manager is always available and has been really helpful in supporting our family through this difficult time, she will ring us to keep us updated especially during COVID. The nurses have given us all the information that we need to ensure my nan is well looked after.
The home is lovely with a great staff team. Thank you for looking after my nan in her later years.

Reply from Kristen Fitzgerald, Marketing Assistant at The Cedars and Larches Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Cedars & Larches Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Rachel P (Daughter of Resident) published on 5 November 2020
Submitted via Website • Report

Overall Experience

My mum has been a resident at this care home for 6 months now and I can’t fault the care she has received. The staff have always gone above and beyond to help and reassure the family during a very difficult time, I am certain without their patience mum wouldn’t have settled in so well. While I have

not actually been able to go into the home due to covid my mum tells me it’s beautiful and clean, her room is lovely and her food is always very nice with plenty of choice. Mum says there is always lots of activities on offer and the activity lady is funny and wears funny outfits, I have spoken to the activity lady on many occasions and nothing is too much trouble, I have found this to be the case will all the staff. I would highly recommend the Cedars and Larches care home my mum is very happy there.

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Review from Betty M (Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience

The staff are friendly and helpful but do their job. The equipment is fine, the decor could do with livening up. The rooms are basic but comfortable and the food is fine though "cake type" puddings are too frequent for my taste. The entertainment is good and not "must do". What I do like is that mostly

all of the staff will oblige, within the regulations and the rules.

Reply from Olivia Shields, Marketing Assistant at The Cedars and Larches Care Home

Thank you, Betty for your comments about The Cedar and Larches Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thank you again.

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Review from Dillon P (Grandson of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience

The home is brilliant, they offer great care. The carers are friendly and always happy to help. The manager is great, she always provides me with the information I need to best support my gran - especially during this worrying pandemic. I always call up because I worry about my gran and they always

reassure me that she is in safe hands and well looked after. Before lockdown, I remember coming into the home and the residents were playing games. It was a really great atmosphere. The activity team really did make all the residents feel good and that showed through laughter. I really would recommend this home to anyone, I could not thank them enough, thank you!

Reply from Olivia Shields, Marketing Assistant at The Cedars and Larches Care Home

Thank you, Dillon, for letting us know how we are doing at The Cedar and Larches Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Donna W (Friend of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience

My neighbour and good friend came to the care home in December 2017. If it hadn’t have been for the wonderful staff and nurses there he wouldn’t have had the fabulous 2 and a half years he had. He had been neglecting himself for many years, and although I tried by best he was a very proud and stubborn

man. He loved his cooked breakfast every morning, his 3-course lunches and his constant cups of coffee. In fact, he had never had it so good. The activities team soon realised his love for dominos, they soon learned he was the domino king, he was unbeatable. Sadly he lost his life on the 17th May 2020. But I can say hand on heart that he had the best few years of his life in The Cedars and Larches.
Thank you to everyone for making our neighbour's life the best it could be, and I know the last years were, in fact, the best years of his life.

Reply from Olivia Shields, Marketing Assistant at The Cedars and Larches Care Home

Thank you, Donna, for taking the time to leave feedback about our home, and for the wonderful comments about our team. We are so sorry to hear about your friend, but pleased you felt he received great care and hope that his time in our home did see some friendships flourish, especially with the Care Team. If there is anything more we can do, please do not hesitate to reach out. Take care.

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Review from Julie P (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience

I would absolutely recommend The Cedars and Larches Care Home. My mum feels like the staff and residents are her family and nothing is too much trouble. The care she receives is second to none. I feel like I'm part of the family too. I am made very welcome. The entertainment staff are great too. Everyone

is included and they have great fun.

Reply from Olivia Shields, Marketing Assistant at The Cedars and Larches Care Home

Thank you, Julie, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.

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Review from Rev Christine F (Next of Kin) published on 3 June 2020
Submitted via Website • Report

Overall Experience

I want to thank the team at The Cedars and Larches for their care of my friend who sadly passed away on Sunday 17th May 2020. He had been in the care home for nearly two years, in that time they looked after him far better than he looked after himself. In one way, moving into there was the best thing

for him, he was cared for, fed well and enjoyed the entertainment and activities. I especially want to thank one of the Care Workers who did so much for him, she was excellent in caring for him, making him laugh and keeping me (his official next of kin, as he had no family) updated on any issues or concerns.
My criticism of the home would be telephoning in was a nightmare, the phone was always answered in the other side and then transferred where it was left to ring for ages again, regularly it took me over 15 minutes to speak to someone about him. It's not a big issue. I was also concerned how a cleaner removed all of my friend's things from his room - he didn't have much.

Reply from Olivia Shields, Marketing Assistant at The Cedars and Larches Care Home

Thank you for taking the time to leave feedback about our home, and for the wonderful comments about our team. We are so sorry to hear about your friend, but pleased you felt he was treated with the care and compassion he deserved during his time with us. We have also acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thank you again, take care.

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Review from Margaret E (Sister of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience

Due to the virus we are unable to visit the home but we are kept well informed. The home is lovely and my sister is well looked after. The home manager and staff are kind and always available to answer any questions. I like to receive the newsletter which shows everything that is happening in the home.

I would recommend this home to anyone that asks.

Reply from Amanda Speck, BDM at The Cedars and Larches Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Cedars and Larches is so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Sara P (Granddaughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience

My grandparents came to the home last year. Sadly my grandad passed away but the staff were amazing, very approachable, very friendly, even with the COVID-19, still professional at all times and always keep us updated, even the activity staff go above and beyond.

Reply from Amanda Speck, BDM at The Cedars and Larches Care Home

Thank you, Sara, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Take care.

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Review from Geoff B (Relative of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience

My wife and I have been more than happy with the care my mother-in-law has received at The Cedars and Larches. The staff are all very caring and treat Mum like one of their own family. The home is lovely and clean and always smells nice. There seems to be a wide variety of meals which Mum says are always

very tasty. There are always activities on offer to keep the residents entertained and the activity staff are always very helpful and welcoming. Visitors are always made welcome and nothing is too much trouble. I personally wouldn’t hesitate in recommending this home to anyone.

Reply from Amanda Speck, BDM at The Cedars and Larches Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.

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Review from Kathryn B (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience

Mum has been at The Cedars and Larches since October last year. Extremely caring carers, nothing is too much trouble for the nurses, and manager. Mum is well looked after.
Her room is always clean and tidy and the home always smells fresh and clean. Food is always good with a good choice. The activities

staff are excellent and provide entertainment for the residents. And room entertainment for those like my mum who can't get out of bed. The activities staff have also been excellent over the last couple months and have video called me and my brother nearly every day so we can talk to our mum while visiting isn’t allowed. I would 100% recommend this care home.

Reply from Amanda Speck, BDM at The Cedars and Larches Care Home

Thank you, Kathryn, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Cedars and Larches Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from S A (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience

My mum's dementia means she can often be confused, angry and frustrated. However, the staff are considerate, understanding and act in a professional manner. They frequently show "they care" and help my mum's stay be as pleasant as it can be (she has been there for at least a year). To make the experience

excellent would require more staff, enabling them to have more time with each person.

Reply from Ronnie Cavanagh, Marketing at The Cedars and Larches Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from A M (Daughter of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience

When visiting my mother, I find all the staff very helpful and listen to any concerns I may have regarding my Mothers well being. There are occasions when there doesn't appear to be many staff around but I accept it is a large nursing home and when toileting residents, it takes time, and sometimes two

staff.

Reply from Jasmine Bracken, Marketing Administrator at The Cedars and Larches Care Home

Thank you for letting us know how we are doing at The Cedars and Larches Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from R R (Son-in-law of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience

The Cedars and Larches is my first experience of a care home, so can not compare it to any other. I was pleasantly surprised by the welcoming and friendly atmosphere. The staff that I have met are kind, patient and caring towards my mother-in-law who can be trying, strong-willed and doesn't know when

she puts herself at risk, example standing and trying to walk unaided. The staff are also very respectful to everyone in the home.

Reply from Jasmine Bracken, Marketing Administrator at The Cedars and Larches Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Cedars and Larches Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Melvyn S (Son of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience

I find that the staff are very caring and work hard. Friendly and welcoming.

Reply from Ronnie Cavanagh, Marketing at The Cedars and Larches Care Home

Thank you, Melvyn, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Cedars and Larches Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Pauline P (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience

My daughter moved into The Cedars and Larches Care Home over 5 years ago and during this time she has been cared for and treated with much kindness and dignity. The staff have been excellent giving me peace of mind knowing she is being cared for by such nice people.

Reply from Ronnie Cavanagh, Marketing at The Cedars and Larches Care Home

Thank you, Pauline, for your comments about your recent experience at The Cedars and Larchese Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from John B (Son of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience

The majority of staff are caring and patient with residents. There is a concern, however, that these are insufficient staff during some shifts which lead to some residents having to wait to be attended.
It also leads to residents being late getting up and on occasion, my mother has not had breakfast

until 11:00 am and since she is diabetic, this is not good.
There is also a concern that items of clothing and personal items have gone missing. These are usually found after a lengthy search but since all her clothing has name tags, it shouldn't happen.

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The Cedars and Larches Care Home

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The Cedars and Larches Care Home Reviews (63)

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