Maple Leaf House

Kirk Close, Ripley DE5 3RY
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9.9 50 Reviews
  • Maple Leaf House, Ripley
Located in the peaceful town of Ripley, Derbyshire, MHA Maple Leaf House provides nursing dementia care for 48 residents. Just a short walk away from local shops, takeaways, and amenities, the home is also within easy reach of Denby Pottery, known for its café, garden centre, and fine pottery.

The home features spacious en-suite bedrooms, thoughtfully designed to enhance the comfort and wellbeing of those living with dementia. Each room offers a unique view of the garden and is connected to the home’s central hub, where the lounge and dining areas are located. The home offers a variety of facilities, including a calming sensory room and a reminiscence room filled with 1980s and '90s-inspired artefacts.

Its easy to understand why mealtimes are so important at Maple Leaf House. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Living with dementia doesn't mean sacrificing fun, entertainment, or stimulation. Residents enjoy a variety of enriching activities that bring joy to each day, from lively theme days and musical performances to spontaneous moments of dance and celebration. Whether it's a Freddie Mercury sing-along or a vibrant South Asian day featuring traditional attire, there’s always something special happening.

Maple Leaf House provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or nursing dementia care, the team at Maple Leaf House are here to help.

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Care Provided by Maple Leaf House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Maple Leaf House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,613 – £1,827
  • (these prices are only a guideline, please contact Maple Leaf House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room

Maple Leaf House Reviews (50)

Total of 50, showing 21-40
9.9

Maple Leaf House has a Review Score of 9.9 (9.876) out of 10, based on 16 reviews in the last 2 years. Over all time Maple Leaf House has 50 reviews.

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Review from K J (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been at Maple Leaf House, I have always been very happy with the care that Mum has and is still receiving. All her care needs have been met by all the staff, they are kind and patient. There is an excellent range of activities and celebrations on a daily basis, of which I would like
to say a big thank you.

Reply from Sam Stone, Home Manager at Maple Leaf House

I am glad your mum has settled in ok, I will make sure the great comments are passed on to the team. If we can do anything to improve your experience, please let me know.


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Review from J C (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise the Maple Leaf House staff enough for their care, kindness and understanding while looking after my mum.

Reply from Sam Stone, Home Manager at Maple Leaf House

Thank you so much for your review. I will ensure your comments are shared amongst the staff team. Hopefully you will continue to see the home grow in the future.


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Review from P S (Niece of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt died at Maple Leaf House in September after 3 years there. The whole team were excellent through the 3 years from cleaner to Home Manager. They learnt to understand my aunt. Thank you for a dignified end, despite the Covid epidemic and the precautions that were needed. The whole team understood
her needs and were there until the end. Thank you.

Reply from Simone Greatrex, Home Manager at Maple Leaf House

Your aunt was a much respected member of our family and we cared for her deeply. We do miss how she brightened the days and also yourself. Please do keep in touch and we hope to be able to welcome you back to Maple Leaf in the future so that we can hold a memorial service.


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Review from John (Son of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am very disappointed in this care home, mainly in the way things are run and the lack of leadership from management. A very poor attitude from those at the top, while those at the bottom are left fighting to do the right thing against this poor leadership. On many occasions, I see bad attitudes towards
staff. Which in turn has a negative effect on how the staff themselves behave. This place has a, treat them bad so they work harder mantra. Putting the attitude of the staff who actually keep the place going down. A few words of encouragement from management would go along way and make the place feel and work so much better. I have also come across many things I would deem as unacceptable. Medication on the floor, which anyone could pick up. Dirty conditions while the cleaners are seen chatting away in corridors and being told: "It's not my wing" when asked politely if they will clean something up. Carers telling me they are going on their break so won't help. Please sort it out MHA.

Reply from Debbie Phillips, Area Manager at Maple Leaf House

Thank you for taking the time to submit a review. I am saddened to hear of the experience you have witnessed. We will take the time to investigate the issues you have identified and rectify these. As I am sure you will recognise, the home have been unable to accept indoor visits since March 2020; but would welcome feedback when these are reintroduced. If you would like to discuss your concerns in person, please do not hesitate to contact the home.


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Review from Lynne D (Widow Widower) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in Maple Leaf House, Ripley, Derby for three months. Maple Leaf House and all of its staff were kindness personified, not only to my husband but also to our family when visiting. They were sensitive to all of our needs in what could have been a very stressful time. Every member
of staff maintained a truly professional attitude, combined with cheerfulness in their care for residents' personal dignity within all aspects of their caring roles. Nursing care at Maple Leaf House is second to none; my husband and chaplain were ably led by management, all of whom ensured that my husband's last three months of life were as comfortable as possible. We are forever grateful. Thank you to all of you.

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Review from S K (Power of Attorney of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am neighbour/carer/power of attorney for my dear friend who has been in residence since 2017. It was with anxiety that a dementia specialist home was chosen, but there were some issues which necessitated it. I was reassured fairly quickly that the choice/decision had been right.
Her room is lovely,
the building design is appropriate giving the opportunity for alternative areas for relaxation, meals, socialising/entertainment etc, and provides a clean (odourless), calm and comfortable environment throughout.
Their priority is always the care and happiness of residents. The manageress, administration and all support teams function brilliantly with a calm, friendly, professional approach. This enables the 'front of house' carers to fulfil their role so well; always tolerant, gentle, kind and go to great lengths to ensure the happiness of all residents with individual characters and needs. Always cheerful with fun/entertainment as appropriate.

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Review from M S (Wife of Resident) published on 8 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very settled at Maple Leaf House, and it has now become his home. The staff at Maple Leaf helped my family during his transition to living at the home and from then on, they could not be more loving and caring towards him. The staff team work diligently to ensure that the residents are
clean and warm, active and entertained, and we can see that he feels loved. His room is spotless, and he even gets his favourite mashed potatoes most days! Residents and visitors are treated respectfully, and we always feel welcome when we visit. Both I and my family, can't thank Maple Leaf enough for the care they have provided to my husband.

Reply from Sue Wilson, Home Manager at Maple Leaf House

Thank you for your review. It is always lovely to read that residents feel at home here and I am delighted that you find our staff work diligently, as I know they do. I will share your review with the team.


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Review from Sonia R (Daughter of Resident) published on 8 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maple Leaf nursing home is a warm and friendly environment which brings lots of happiness to residents and their families and has always worked hard to protect my mum and all the residents during this awful pandemic.
My mum has been a resident since she was 88 and during this time, staff have genuinely
cared for my now 93-year-old mum with mixed dementia and other health needs. Difficult as it is that I can't see her, I know she is being well cared for, so just wanted to say a big thank you to each and every one. Stay safe.

Reply from Sue Wilson, Home Manager at Maple Leaf House

Thank you for your kind review. It is lovely to read that you appreciate all we do. I will share this with the staff team.


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Review from Philip O (Son of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad arrived at Maple Leaf House at the end of January, transferring from a residential home, which had been unable to meet his increasing needs. We have seen a wonderful improvement in the intervening months. Dad always looks smart and clean-shaven. He has a lovely room with a view of a courtyard garden.
When
Dad had a serious fall, we were concerned that he would lose mobility and become a wheelchair user full time, but the team at Maple House were so caring, attentive and encouraging that Dad was back using his walking frame within a fortnight.
We are unable to visit during the Covid lockdown, but the new social media page, gives us regular updates and photos and we have regular telephone conversations with Dad.
We are so grateful to all management and staff - nurses, carers and caterers, for giving Dad the best quality of life possible.

Reply from Sue Wilson, Home Manager at Maple Leaf House

Thank you for your comments. Let me assure you that your Dad has been a blessing to us too; his charm, wit and determination to recover from his fall and walk again was a fabulous reward for the staff that helped him to reach that goal. Your Dad is a very much loved member of ‘our family’ along with all the other residents and we thank you for trusting us with his care.


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Review from Gill C (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Maple Leaf only a few months but I am so pleased with the care and support that she, myself, my brother and sister have received. The staff are so friendly and show genuine concern for all the residents which is heartwarming to see. We are kept updated on mums situation at all times.
There are plenty of events and activities which visitors get involved with too.
My thanks for what the team at Maple Leaf do day and night to keep the residents safe and happy.

Reply from Sue Wilson, Home Manager at Maple Leaf House

Many thanks for your lovely review. It is always heart-warming to receive such comments from our relatives and know that we are making a difference to our residents and their families. In these strange and difficult days that we have at present, these words make all the difference to us. Many thanks, once again.


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Review from G S (Husband of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and compassionate and yet are good-humoured but efficient. Mistakes sometimes occur but are always put right and noted. I feel quite at home and visit most days. The food is very good; catering for a difficult group with special needs. Overall, all the staff are approachable ad
responsive.

Reply from Sue Wilson, Home Manager at Maple Leaf House

Thank you very much for your kind and appreciated comments about Maple Leaf House and the staff. We aim to make everyone feel at home with us. Your comments will be shared with the staff.


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Review from Sandra O (Daughter of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved here a couple of months ago and from the start of her living here I can only say how brilliant all of the staff have been. The manager and administrator made the move extremely simple and mum settled in immediately. The accommodation is 5 star as is the care given on an on-going basis.


I

can definitely recommend Maple Leaf in every way.

Reply from Sue Wilson, Home Manager at Maple Leaf House

Many thanks for your lovely and positive comments. It was lovely to see your mum settle in so quickly and feel at home with us, also really good to know that you felt that the transfer was easy for you. We do try and make it easy and smooth as possible for everyone that joins our family. Thank you again.


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Review from Maureen C (Daughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the nursing home since November 2018. We are extremely pleased with the level of care/nursing that my mother is receiving. The layout of the home is excellent, all on one level with the rooms set out in a circle around a central enclosed garden. The standard of housekeeping is
very high. The rooms are spacious and well equipped with full en suite facilities. The environment is very calming. There are nurses on site 24/7 and they keep me fully involved with regards to my mothers care plan. They do not hesitate to contact me concerning my mother's welfare. All the staff, from the home manager through to the cleaning and catering staff work tirelessly to make all residents as comfortable as possible. They are all very friendly and approachable.
I have no hesitation in recommending this home to any potential new residents and their family.

Reply from Sue Wilson, Home Manager at Maple Leaf House

Thank you very much for your lovely kind words and recommendations. It is always heartening to know that our families are as happy with the Home as the residents are. We understand how important families are to our residents so we do try to ‘care’ for you too as we wrap our arms around everyone in the hope that you all feel supported. Many thanks.


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Review from Laura T (Daughter of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at a number of places in Derby to place my father who was in need of palliative care. Maple House was recommended and as soon as we arrived we knew this was the right place for Dad. We were shown around the safe and comfortable surroundings. The facilities are well laid out and well thought
through, from the reminisce room, hairdressers, sensory room and kitchens, everything is here that is necessary. We can't praise the staff enough for their care and empathy they give, they all deserve the highest of praise. Their gentle approach and empathetic nature is highly effective in how they treat families and visitors, nothing is too much trouble and how they helped us celebrate what we thought would be a very upsetting and difficult festive period was so heartfelt and we can’t thank the staff enough for their thoughtfulness.
We can not recommend this place enough and we hope that this review will endorse this home for more families to get the specialist attention they may require.

Reply from Sue Wilson, Home Manager at Maple Leaf House

Your comments are very much appreciated, thank you very much. We always aim to ensure that families are included in our care delivery, so if you and your family have felt this then we know that we are getting it right. You have all become a part of ‘our family’ very quickly and it is a pleasure to have you with us. I am so glad that Christmas wasn’t as traumatic as you had feared a few weeks ago. Thank you once again.


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Review from Sarah B (Daughter of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to move my mum from another care home due to her worsening condition I found Maple Leaf House. From looking around the home the staff were so friendly and the home had a lovely welcoming atmosphere. I was so happy that my mum could go there. The staff are wonderful, caring and nothing is too
much trouble for them, from the manager to the cleaning staff. Everybody has a smile on their face and always speaks. My mum settled in really well and enjoys going to all the activities. Mum enjoys the religious services as well.
All her needs are expertly dealt with and I feel such a feeling of relief that she is in such a loving place with all her needs catered for.

Reply from Sue Wilson, Home Manager at Maple Leaf House

Thank you for your very kind words. Your Mum is a delight to have with us and is very well loved. Although she doesn’t say much, we know by her facial expressions if we have got it right, or not. If it is a case of the latter we set about getting it right and are so pleased with the beaming smile and nod of her head.


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Review from Christine G (Daughter of Resident) published on 26 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum to Maple Leaf House in October and was very anxious about how she would cope with having to be moved from a residential care home.
The staff at Maple Leaf were very supportive to me before mum moved in and when I arrived with mum everyone was so welcoming.
The staff understand mum so
well: nothing is too much trouble and she is treated like a person, not a problem!
Particularly lovely is being able to attend the weekly services with her now that we are no longer able to take her to her home church.
Thank you to you all!

Reply from Sue Wilson, Home Manager at Maple Leaf House

Thank you very much for taking the time to leave a review for us. I am so happy that you feel Mum is being treated as a person and not a problem for this is what we aim to do for everyone living with us at Maple Leaf; also really happy that you can now share the Spiritual experience with Mum by attending our Services with her. We realise that so many things are important to individual families and are always happy when we know we can help to achieve those.


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Review from Robert S (Brother of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to move my elderly sister, who suffers from dementia, up from a nursing home in London to a nursing home near myself in Derby.
Finding a nursing home that is registered and properly caters for dementia is not an easy process.
I, therefore, contacted 57 homes in a 20-mile radius of Derby and
visited 15.
Subsequently, I drew up a list from the best to the worst [ and believe me some were not good ] and Maple Leaf House came out as the best.
Because their standards are so high there was obviously a waiting list, but I was prepared to wait.
Some weeks later they contacted me and my sister is now a resident.
Thankfully I waited - the staff are wonderful and caring, the food is great and the accommodation is new build and fantastic, and my sister now feels very much at home.
She has never been the easiest person to please but she now never really complains at all - it's taking some getting used to!
I would seriously recommend Maple Leaf House to anyone - and already have.

Reply from Sue Wilson, Home Manager at Maple Leaf House

I didn’t realise you had been to or contacted so many homes before deciding that you wished for your Sister to be with us here at Maple Leaf. We are really proud that what you saw during your visit was what you wanted for her. Dementia is not an easy condition to live with sometimes, so we work hard getting to know the person, what they like or don’t like, what makes them happy or sad so that we can strive to make a positive difference to their lives. Thank you very much for your comments and recommendation.


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Review from Emma (Daughter of Resident) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maple Leaf is a truly excellent home (and I have looked at lots). The manager is friendly, approachable, visible, highly professional and extremely pro-active at looking after and inspiring her team to look after my fathers challenging needs. The staff are all friendly, caring and interested in knowing
my father and his likes and dislikes. The layout of the home is perfect with the gardens always accessible to the residents and visitors. Visitors are made to feel welcome and valued. The food is all home cooked and beautifully presented. If dad doesn't fancy what is on the menu, they will make him his favourite sandwich. A range of snacks are always available throughout the day and night, if required. The rooms are all light and bright, all en-suite, of 4* hotel standard and kept spotlessly clean, with views of the courtyard or lawned garden. With the cafe area, 3 lounges, reminiscence room and sensory room there is always somewhere to sit. We are truly lucky to have found this home.

Reply from Sue Wilson, Home Manager at Maple Leaf House

Thank you for your wonderful thoughts and comments. I and the team are extremely pleased to know that you are happy with the care and support given to your Father. Your feedback concerning the Home, environment and meals are valuable to us. Thank you once again.


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Review from Elizabeth C (Daughter of Resident) published on 22 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maple Leaf House is a very special place, where my mum receives excellent care from a dedicated and caring team of staff. Nothing is too much trouble for them and they do their utmost to meet her individual and changing needs. I always feel welcome at Maple Leaf House and feel that I am a partner in
the care of my mum. I am kept well informed of her well-being and health care.
The environment is calm and relaxing. Staff go about their work in a quietly confident manner. The rooms are all clean and well maintained. Every effort is made to keep Mum safe and comfortable.
There is a good choice of food at meal times and if Mum doesn’t fancy a meal then snacks and light meals are available.
There are a range of activities for Mum to join in or to watch. Mum is able to have her hair done each week by a visiting hairdresser.
My family and I feel that we are lucky to have found such a good placement for Mum, where she is treated with respect and care.

Reply from Sue Wilson, Home Manager at Maple Leaf House

Thank you for your very kind words. The team will be extremely pleased to know that what they do each day and night for your Mum is not only appreciated, but just right for her. The whole team, in whatever role they play, contribute to your Mum’s care so I will make sure that they all know of your lovely message. As you know we always try and care for our residents in an holistic manner so that we cover all of their needs and not a set of symptoms, so it is wonderful for us to know that we have got it ‘just right’ for Mum. Thank you once again.


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Review from Anne W (Daughter of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maple Leaf House is, without doubt, an exceptional home. Every aspect of patient care is catered for. The patient centred care approach is reviewed regularly and relatives have active engagement in the decision-making process. I have been delighted with the home design, the nursing team, it's caring
staff and the varied and often unsung support staff. The range of entertainment and therapy services provided for residents is unrivalled.
I would not hesitate to recommend the home to anyone; especially those requiring EMI specialist nursing care. Thank you from the bottom of my heart for all you do and have done over the last two years for mammy. Your compassion, kindness and professionalism are appreciated at all times. God bless you all.

Reply from Susan Wilson, Home Manager at Maple Leaf House

Thank you so very much for the kind comments. At Maple Leaf House we always take those who are in our care into our hearts and aim to care for them just as we would our own families so it is really heartwarming and appreciated to know that what we do is noticed and understood. Relatives also mean a lot to us as we try and care for you in your struggles with seeing your loved ones with dementia; so once again, thank you for showing your appreciation.


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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Maple Leaf House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.876 for Maple Leaf House is calculated as follows: ( (164 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 186 Ratings = 4.876

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maple Leaf House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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