Meadow Grange Care Home has a Review Score of 8.9 (8.884) out of 10, based on 5 reviews in the last 2 years. Over all time Meadow Grange Care Home has 30 reviews.
Review from Kathryn S (Daughter of Resident) published on 9 April 2024
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Reply from Kim Suttle, Registered Manager at Meadow Grange Care Home
Thank you for this lovely feedback. We strive to provide high-quality care and to provide an environment that is safe, warm and welcoming. The staff here are extremely dedicated and always go the extra mile to support our residents and relatives
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Review from Julie F (Daughter of Resident) published on 20 June 2023
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Review from J H (Daughter-in-law of Resident) published on 20 June 2023
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Review from Pam B (Wife of Resident) published on 19 June 2023
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Review from N P (Daughter of Resident) published on 18 June 2023
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Review from S K (Daughter of Resident) published on 26 February 2020
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Review from Angela R (Daughter-in-law of Resident) published on 24 February 2020
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Reply from Shantelle Rooke, Manager at Meadow Grange Care Home
Thank you for your feedback. I will ask the chef to have a chat with your relative to discuss this.
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Review from David M (Son of Resident) published on 17 February 2020
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Reply from Shantelle Rooke, Manager at Meadow Grange Care Home
Thank you for your positive comments! We appreciate your feedback and I will pass your comments on to the staff.
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Review from E F (Daughter-in-law of Resident) published on 27 January 2020
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Review from C H (Niece of Resident) published on 18 December 2019
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Review from P N (Daughter of Resident) published on 12 August 2019
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Review from Angela C (Daughter of Resident) published on 28 June 2019
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Review from Caroline K (Daughter of Resident) published on 17 May 2019
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Reply from Shantelle Rooke, Manager at Meadow Grange Care Home
Thank you for the lovely feedback Caroline.
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Review from Melanie S (Daughter of Resident) published on 15 January 2019
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Review from H F (Daughter of Resident) published on 11 January 2019
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Review from James B (Son of Resident) published on 9 January 2019
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Review from Elizabeth S (Daughter of Resident) published on 11 October 2018
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Review from Janet W (Resident) published on 27 September 2018
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Review from June L (Resident) published on 26 September 2018
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Review from M C (Nephew of Resident) published on 21 September 2018
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The Review Score of 8.9 (8.884) out of 10 for Meadow Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.967 for Meadow Grange Care Home is calculated as follows: ( (58 Excellents x 5) + (2 Goods x 4) ) ÷ 60 Ratings = 4.967
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.917 Points relating to the number of positive Reviews for Meadow Grange Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 5 Positive Reviews ÷ 12 = 0.417
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Feb 2024
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