Regency Hall

The Carriage Drive, Hadfield, Glossop SK13 1PJ
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8.1 16 Reviews
  • Regency Hall, Glossop
Regency Hall is a residential care home in Hadfield, Derbyshire.

Staff at the home offer life experiences of people with dementia and other neurological or physical conditions.

The team is on hand 24 hours a day, seven days a week, 52 weeks of the year.

Residents can enjoy spacious bedrooms, living and dining areas, conservatory and access to the large outdoor space with a dementia sensory garden.

There is also a hairdressing salon and nail bar, IT and media suite and all areas of the building are accessible via a lift.

Each person’s therapeutic and social needs are met by understanding peoples’ interests, skills, life history, personality and medical condition.

Staff will assist residents to pursue their chosen hobby wherever possible. Residents are encouraged to make their own suggestions and some activities are reviewed regularly to include seasonal changes.

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Care Provided by Regency Hall

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kelly Hulme (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (68)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Regency Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £930
    • Self-Funded Residential Dementia Care from £930
    • RESPITE Self-Funded Residential Care from £930
    • RESPITE Self-Funded Residential Dementia Care from £930
  • (these prices are only a guideline, please contact Regency Hall to find out the exact price for your requirements)

Facilities

Regency Hall Reviews (16)

8.1

Regency Hall has a Review Score of 8.1 (8.088) out of 10, based on 4 reviews in the last 2 years. Over all time Regency Hall has 16 reviews.

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Review from Liane L (Daughter of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting mum into care was a heart-breaking decision and one that I struggled with for a long time. I looked everywhere and nowhere was ever good enough. And then I came across Regency Care Home and all my prayers were answered. From the moment I phoned up and went in to view I felt reassured. Mum settled
in on day one (and yes I mean day one) she phoned all excited about her new home, and when I visited later that day she was excited showing me where everything was. She truly is treated like family by all. Everyone has been amazing with both mum and me, keeping me updated constantly on her progress and constantly updated. Whenever I have taken mum out for the day all she wants to do is get back and tell her friends (the staff) what she has been up to. I have recommended Regency as I know how hard that decision can be to put a loved one in care. She is settled and happy and truly that is all I can ask for.

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Review from Julie P (Daughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at the home for just over a year now and has received quality care and attention throughout her stay. All the staff from the chef, carers, domestic staff, activities staff and management are accommodating and supportive and have been responsive to any requests that I have
made concerning my mum.
The rooms are beautiful and spacious and have en suite facilities. The home itself is quite grand and a lovely garden at the back.
I would like to take this opportunity to thank all the staff and management for caring for my mum for the time she has been a resident here, still at this present time.

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Review from Carol L (Daughter of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with the team at Regency Hall since December 2018. She has received fantastic care and attention over the last few years. Mum loves all the staff, who are friendly, helpful and fun to be around. I would recommend the team highly and the chef makes great cakes!

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Review from A B (Brother of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Whilst my sister was resident here she was well looked after, especially at the end of her life.
The staff were kind and thoughtful towards her.
She was always kept clean and tidy and there were never any unpleasant aromas.
The staff kept us informed of my sister's state of health and were always
helpful towards us when we visited.

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Review from Andrew H (Son of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum has recently spent 4 months in this home. The quality of care was awful. I was never able to get hold of anyone to check on my Mum, if I did manage to they were extremely vague with the information. Every time I came to visit her it was clear that she’d not been washed and was often still in
her bedclothes. Nails never cut, hair never washed, toenails and legs in a terrible state. She told me they only cleaned her toilet when they knew I was visiting and on many occasions, I had to ask for toilet paper as there was none in her bathroom. She was never asked to take part in anything social outside of her room and never taken outside once for fresh air.
One evening she called me very distressed as another male resident had come into her room and frightened her. I managed to get hold of a member of staff to get them to go and sort this out and he then told her off for getting him in trouble which caused her further distress. I am delighted to say I have now moved her elsewhere.

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Review from Carolyn R (Wife of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Regency Hall for over a year and has deteriorated over that time until he has become bedridden recently. He suffers intermittent seizures and has difficulty communicating. Throughout the time the staff have cared for him with gentleness, patience and love. They monitor
him constantly night and day, sit with him wash and feed him. They have arranged for music that he likes played which means a lot as he is blind. He is clean, comfortable and contented. Thus involves a lot of extra work for the staff but they do it all with love and kindness. I have been most impressed with the general atmosphere of the home and the work ethic which exists there. The staff from the managers to the general staff are always approachable and supportive not just for their residents but for the families too. Throughout these difficult times, they have stayed strong and committed. I cannot praise them highly enough.

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Review from Mandy A (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my mum twice so far this month. It has been lovely to get together again and the staff at Regency have been very helpful and accommodating. It is clear that my mum has been well cared for during the past year and I would like to thank the staff for their efforts over this difficult time.
As I haven't been able to visit over the past year (until this month), I do not have recent knowledge of a lot of the following categories.

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Review from Emma C (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Made the very hard decision to place both my mum and dad into Regency Hall in May 2019, they share a lovely room and I know they are well looked after. Nothing is too much trouble, supportive management and carers. Very responsive to any requests. Both my parents have settled really well. Lovely surroundings
and well-kept gardens. Thank you Regency staff, keep up the good work!

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Review from Stephen L (Son of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had attended day care sessions at Regency Hall before becoming a full-time resident. It was great to see her enjoying the interaction with other residents and staff. Mum always said she did not want to go into full-time care, but since moving into Regency Hall her quality of life has improved immensely
and she is 100% happy there. She gets her meds on time, interacts with other residents and staff and can have pretty much anything she wants. Although I've not been able to visit mum in her room since last March, I always found the home to be very clean and tidy. All of the staff are warm, friendly, caring and happy to help with anything; from going out to buy stuff for her, to facilitating video calls during this difficult time. If I need/want to speak with the manager for updates, she is always available. One of the main things I like about her is her honesty about how things are. One-on-one visits started in March 2021 and I have been able to visit mum again! Well done all!

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Review from Tim H (Son of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Beautiful looking venue and so close to my home to be able to visit. Mum's stay was supposed to be isolated for the first 14 days due to Covid-19 restrictions. This was not observed and other (many) issues came to light. I removed Mum after six days and almost nothing in writing from the management.
Words and actions do not match and CQC investigation instigated prevents more details.

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Review from A I (Daughter of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff made the difficult decision more manageable. Fantastic facilities and lovely surroundings. The staff are caring and very supportive. The manager is always available for a chat.

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Review from Emma W (Resident) assisted by family/friend published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here. At first, I didn't want to come into a home, but I had a bad fall and spent a long time in hospital and I wasn't safe to live on my own any longer.
Now I am here, I don't ever want to leave. Everyone looks after me and I've made a lot of friends. I have been on lots of days out and
my granddaughter comes with me too.
Everyone is just like a big family.
The meals are all homemade. The chef looks after us well, everyone does.

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Review from Brian B (Son of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to live at Regency Hall after a bad fall at home and poor care from hospital.
Since coming to live here my mum is like her old self again. She loves living here and the staff are fantastic.
We ourselves as a family have also been well cared for with all our worries quashed. Managers and
staff here are 'simply the best'. Thank you all.

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Review from Carly W (Granddaughter of Resident) published on 17 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care given by every single member of staff here is exceptional, from the chef, domestic staff, care staff and management, nothing is too much for anyone. The home is beautiful, my grandma has a room that's so personal to her with all her belongings and pictures, she is so happy here.
She has lots of new friends and loves all the activities, days out, crafts and sing songs. I visit her every day as do my mum and aunty and we are always made welcome and constantly asked if everything is OK and if anything needs doing, nothing ever seems too much. I feel so at ease knowing my grandma is safe and well looked after by all at Regency Hall.

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Review from Ellis W (Great-granddaughter of Resident) published on 17 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great grandma absolutely loves living in her new home. She has a best friend who sits next to her every day, all the staff look after her and care for her so well. The carers are amazing, they always make sure if my mum or grandma have any questions or worries about Great Grandma, its sorted out
asap and they are so on the ball. All the carers are lovely and the chef makes all the food from scratch and its lovely.
I'm so happy my great grandma is happy. Thank you all so much, she loves her home, friends and staff and all the nice activities she gets to do.

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Review from Tom J (Grandson of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1st time experience with a care home, all I can say is absolutely fantastic place, staff are caring and dedicated, services are excellent, no trouble whatsoever.
My grandma has been in here for nearly six months now and she loves every second of it. She has made friends and enjoys the activities that
they provide.
Can and will highly recommend this place.

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Current Review Score: 8.1 (8.088)

Overview of Review Score

The Review Score of 8.1 (8.088) out of 10 for Regency Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for Regency Hall is calculated as follows: ( (35 Excellents x 5) + (6 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 47 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.471 Points relating to the number of positive Reviews for Regency Hall is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 3 Positive Reviews ÷ 13.6 = 0.221

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Frequently Asked Questions about Regency Hall

What types of Care is Regency Hall registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Regency Hall provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Regency Hall have?

There are 68 Single Rooms.

How far is Regency Hall to the centre of Glossop?

1.8 mile(s) as the crow flies, distance by road may be significantly further.