Milford House

Derby Road, Milford, Duffield, Belper DE56 0QW
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9.8 64 Reviews
  • Milford House, Belper
A retirement home of elegance and distinction. Milford House, a beautiful grade II listed building and its adjoining Coach House were transformed into a tastefully renovated retirement home in 1985.

Actively involved in the national Dignity Challenge campaign, with many members of staff taking on the role of Dignity Champions. This campaign is all about putting dignity and respect at the centre of care services, with a great emphasis on treating people with compassion and respect. Dignity Champions ensure that all residents are listened to, respected and treated as individuals, and that care delivery is dictated by residents.

A reputation for providing excellent care goes well beyond the immediate locality. This is why residents come from different parts of Derbyshire, including Duffield, Hazelwood, Quarndon, Allestree, Coxbench, Derby, Ashbourne, Turnditch, Wirksworth, Matlock and Belper.

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Care Provided by Milford House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 65 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Mark Binns (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Milford House Reviews (64)

Total of 64, showing 21-40
9.8

Milford House has a Review Score of 9.8 (9.822) out of 10, based on 35 reviews in the last 2 years. Over all time Milford House has 64 reviews.

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Review from T B (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Milford House are always friendly and thoughtful. I can tell that they have a genuine affection for my dad. It gives me peace of mind to know that he is being well looked after and that both the care and nursing teams put 100% into their roles.

Reply from Mark Binns, Manager at Milford House

Thank you for taking the time to provide this lovely review. It is our pleasure to look after your dad.


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Review from Alison R (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent her final years at the Coachhouse Milford. During this time she was extremely well cared for, especially during the Covid days. The staff were very tolerant of her little ways, she walked for miles visiting everyone. As she deteriorated the care altered to cater for her needs. The nurses
did a great job. The care assistants made friends with Mum, she seemed to love this. Mum always said 'This is my Happy House.' The Coach House was always clean and tidy, the cleaners do a stirling job, they always had time for Mum. Thank you all very much.

Reply from Mark Binns, Manager at Milford House

Thank you so much for your kind words, particularly at a time of personal loss. I am so pleased that our care was everything that you wanted during your mum's final years. It was a pleasure to care for her.


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Review from Julie B (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Milford House since November 2018 and has been at the Coach House since May 2022.
She has always been very well looked after and very happy and settled. All the staff are very friendly, caring and helpful.
The care home is always clean with a nice friendly atmosphere.

Reply from Mark Binns, Manager at Milford House

Thank you for taking the time to review us. It is always lovely to hear that the staff are caring, friendly, and helpful.


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Review from W B (Grandson of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to share my positive experience with this exceptional care home where my grandmother currently resides. The facilities are top-notch, providing a comfortable and safe environment. The dedicated staff members exhibit genuine compassion and professionalism, ensuring personalized care for
each resident. The range of activities offered is impressive, catering to diverse interests and fostering a vibrant community atmosphere. My grandmother, in particular, has thrived in this enriching environment. She receives attentive and respectful treatment, and it's evident that the staff goes above and beyond to meet her needs. In summary, this care home stands out for its outstanding facilities, compassionate staff, engaging activities, and the personalized care that has significantly improved my grandmother's overall well-being. I wholeheartedly recommend it to anyone seeking exceptional care for their loved ones.

Reply from Mark Binns, Manager at Milford House

Thank you so much for your very kind words and for taking the time to review us.
Looking after your grandmother is an absolute pleasure. I will share your words with my team as they deserve to know how highly they are thought of.


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Review from Mike T (Brother of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visitors are welcome at anytime 24/7. Nowhere is off limits. Staff are welcoming and approachable. Visitors are offered refreshments which seem to be available to residents at all times. Staff keep me, as a primary point of contact, updated on any changes in my sister’s physical and psychological condition,
including any change in her medication. Personal spaces are clean and well-furnished.

Reply from Mark Binns, Manager at Milford House

Thank you for your lovely review. It is great to hear that the team are welcoming and approachable. It is also great to read that you are given timely updates of your sister's condition.


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Review from Nicola S (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the most difficult of circumstances at end-of-life care for our Mum, Milford (Coach House) has exceeded expectations and gone above and beyond to make this a positive and comforting experience and picked up where we are unable to with our own life and jobs getting in the way. They have made a difference
to end-of-life care which the hospital could not do any more. This has given us valuable time to have the conversations we needed to have with our loved one and provided vital support to us in our most despairing moments. We are forever grateful for this being our lasting memory and know that Mum is in safe hands and that they are doing all they can for us and to give us as much time as possible with Mum by attending to her basic needs to keep her comfortable and remain with us for as long as possible.
I hope that all of the staff caring for Mum in both nursing and residential care receive this message of thanks. Their daily actions have made a difference to us and to our Mum.

Reply from Mark Binns, Manager at Milford House

Thank you for your very kind words. I am delighted that we are able to exceed your expectations regarding the care that we provide for your mum. My team at Milford is, as you have mentioned, so very talented. I will ensure that I pass your kind feedback on to them.


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Review from C S (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my son visited Mum immediately before Christmas. Mum was still in bed, tired and grumpy! The staff were attentive and encouraging with lots of patience.
Once Mum was up and dressed we were invited to join her in the dining room.
Mum was cheerful and enjoyed her food and drink.
She then
was transferred by wheelchair at her request into the lounge where we opened some Christmas presents.
She was cheerful when we left.

Reply from Mark Binns, Manager at Milford House

Thank you for your kind words. I am sorry that your mum was a bit grumpy at the start of your visit, but delighted that the staff dealt with the situation with grace, kindness, and patience and that your mum was able to be cheered up.


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Review from Angela R (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Milford House since March 2022, initially for respite care then permanently.
I visit weekly and try to attend as many events as I can.
The home itself is gracious, beautifully furnished and in no way institutionalised.
The rooms are a pleasant size and the furniture
is well placed for convenience and safety. There are never any unpleasant smells or smells of disinfectant. The ambience is calm and welcoming.
The staff are wonderful. Friendly and obliging towards residents and visitors. Nothing is too much trouble, however busy they are. They are proactive in providing activities and diversions. There are entertainments both from the staff themselves and from visiting entertainers.
The staff treat the residents with respect and are mindful of their dignity. Following a recent illness, I expressed the wish that, unless necessary, Mum be kept at Milford rather than go to hospital as I feel she would receive far better care.
I would recommend Milford to anyone.

Reply from Mark Binns, Manager at Milford House

Thank you for your kind review of our home. Our aim is always to provide the most person-centred care possible for our residents, I am so pleased this is your experience.


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Review from K W (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very well looked after and all his care needs are met. The activities are varied and my dad seems very happy. He gets on well with all of the carers.

Reply from Mark Binns, Manager at Milford House

Thank you for your lovely words in your review. It is a real pleasure to look after your dad.


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Review from Alan S (Son of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident of Milford House Care Home in September 2023. It is a beautifully decorated and clean building which, in some ways, feels more like a hotel than a care home. My father has a lovely bedroom with an ensuite and he settled in very quickly. The level of personal care, the food
and the entertainment/activities are all excellent. It gives us peace of mind that my father is safe, warm and well cared for. We couldn't wish for a better place for him.

Reply from Mark Binns, Manager at Milford House

Hi, thank you for your lovely review, it is really appreciated. It is truly a pleasure looking after your dad.


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Review from Therese S (Daughter of Resident) published on 8 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness shown to mum by all staff has been exceptional.
When staff are busy they still make the time to talk and encourage residents and are always patient.
I have visited several nursing homes but Milford House is outstanding in what they do

Reply from Sheila Barwick, Registered Home Manager at Milford House

Thank you for writing such a lovely review, it is really appreciated.


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Review from Lynn D (Daughter of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been so well cared for since arriving at Milford House in late February just before her 90th birthday. All the carers and staff etc have been amazing with her and her family and nothing is too much trouble. She is now receiving palliative care and it is so reassuring for her family that
she is comfortable and being so well cared for, it gives us all peace of mind. I can't recommend this home enough.

Reply from Sheila Barwick, Registered Home Manager at Milford House

Thankyou for your lovely review. It is our absolute pleasure to care for both your mum and her family.


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Review from Simon W (Son of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is very happy and content and well cared for. There are plenty of stimulating events and activities. We take her out quite a lot and she is always quite happy to return and settle back in. The staff are always pleasant when you visit and genuinely show attention and care for Mum.

Reply from Sheila Barwick, Home Manager at Milford House

Thank you for taking the time to review our home. We really appreciate your comments.


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Review from Louise W (Granddaughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience is very good. The staff are very friendly and helpful and residents are taken care of. Granny seems to enjoy her time here a lot and is very comfortable. I visited for the coronation party and really enjoyed the food and activities on offer.

Reply from Sheila Barwick, Home Manager at Milford House

Thank you for your lovely review, caring for your granny is our pleasure.


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Review from T K (Daughter of Resident) published on 4 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for at Milford House for a number of years and I am very grateful for the quality of the care she received from the dedicated management and staff. All of the staff have to be commended for their positive and gentle approach to providing the best care for my mum when she most needed
it.

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Review from Susan D (Daughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As I live 70 miles away from Milford House I am only able to visit my mother once a week. Since she only took residence in November 2021 and the home has been closed during that period for several weeks due to COVID I have not been able to visit that often. However, my experiences have always been very
good.
The building itself is lovely, clean and comfortable with a lovely garden for the residents. All the staff are very welcoming and very kind, helpful and supportive to the residents. There is a very happy, friendly ambience in the home. Nothing is too much trouble and I am completely reassured that my mother is well looked after at all times.

Reply from Katy Harris, Marketing, PR and Communications Manager at Milford House

Thank you for your wonderful comments, Susan. It's our privilege and honour to care for your mother. We hope to see you in the future.


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Review from Michael L (Son of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They certainly look after the residents.
My only query is why if they need the toilet is everyone is upstairs and nobody to help hoist the residents to the toilet.
The lounges are comfortable and very clean.
I have got on with all the staff.
Would highly recommend it.

Reply from Katy Harris, Marketing, PR and Communications Manager at Milford House

Thank you for your comments. We can assure you that our floors should never be unmanned - we have care assistants available in the rooms at all times. If a resident does require hoisting, the care assistant will get someone to help using the call bell. Should you wish to speak to anyone about any concerns you may have, we are available on 01332 841753. Thanks again.


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Review from Mark W (Grandson of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at a number of residential homes in the area and Milford House made our decision very simple, it was the perfect 'home from home' feel we were after. Everything from the staff members, food and activities, to the sitting rooms and bedrooms are immaculate and have a large open feel to them.
Ideally located just off the A6, parking was never a problem, which made visiting effortless. The Facebook page is also a great way to keep in touch with what is going on at the home. Thank you to all the staff for looking after Grandma so well. Keep up the great work, you're a credit to the sector. Best Regards

Reply from Paula Hume, Administration Manager at Milford House

Thank you so much for your wonderful feedback, it was our pleasure and privilege looking after your Grandma. Thank you and take care


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Review from Carol G (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was taken ill in late April, with the speedy response and in the care of the carers is now making great progress in her recovery. After leaving the hospital she was so happy to be back at Milford House and amongst her friends. Mum always tells me how lovely the carers are to her which also makes
me happy.
Lovely care home and excellent staff.

Reply from Paula Hume, Admin Manager at Milford House

Thank you so much for your wonderful review. It is a pleasure caring for your mum.


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Review from Susanne W (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is treated as an individual and the care is exceptional.

Reply from Paula Hume, Admin Manager at Milford House

Thank you for your lovely message. It's a pleasure and privilege looking after your mum.


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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Milford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for Milford House is calculated as follows: ( (345 Excellents x 5) + (66 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 415 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Milford House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Mark

Mark Binns

Job Title: Registered Home Manager

Joined: 2023

I didn’t have the most traditional start to a career in care! I trained as an accountant in London, and after many years in the practice, I realised I wanted to give back to the community and pursued work in the social care sector. In 2014, I began my new career as a care assistant and immediately discovered a passion for providing care for the elderly. I was delighted to work in a role that genuinely made a difference in the lives of those needing support.


After working in the role for a year, my manager at the time asked me if I would like to become the trainer within that organisation, eventually becoming Deputy and then heading up to Manager. This allowed me to promote my person-centred values amongst the staff and make a real difference to the people we were caring for.


Once my four children had flown the nest, my wife and I moved to Derbyshire seeking a more relaxing way of life. We adore the area and as a keen runner, there are many tracks and trails from which I try to better my PB! I am lucky enough to have joined the Milford family as the Registered Home Manager. At Milford House, we deliver care following the Montessori way, which takes person-centred care to even higher levels. The empowerment of our residents to live with a purpose at our home is something that I am really excited to be a part of.