Milford House

Derby Road, Milford, Duffield, Belper DE56 0QW
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9.8 64 Reviews
  • Milford House, Belper
A retirement home of elegance and distinction. Milford House, a beautiful grade II listed building and its adjoining Coach House were transformed into a tastefully renovated retirement home in 1985.

Actively involved in the national Dignity Challenge campaign, with many members of staff taking on the role of Dignity Champions. This campaign is all about putting dignity and respect at the centre of care services, with a great emphasis on treating people with compassion and respect. Dignity Champions ensure that all residents are listened to, respected and treated as individuals, and that care delivery is dictated by residents.

A reputation for providing excellent care goes well beyond the immediate locality. This is why residents come from different parts of Derbyshire, including Duffield, Hazelwood, Quarndon, Allestree, Coxbench, Derby, Ashbourne, Turnditch, Wirksworth, Matlock and Belper.

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Care Provided by Milford House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 65 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Mark Binns (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Milford House Reviews (64)

Total of 64, showing 41-60
9.8

Milford House has a Review Score of 9.8 (9.822) out of 10, based on 35 reviews in the last 2 years. Over all time Milford House has 64 reviews.

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Review from Ron S (Friend of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These are unusual times due to COVID. I now see my friend once a week in controlled conditions. Can only provide ratings in some areas.

Reply from Paula Hume, Admin Manager at Milford House

Thank you for your review. It's always a pleasure to facilitate visits for our residents.
Thank you.


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Review from Gary S (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always very impressed by the warm friendly welcome of the staff.

Reply from Paula Hume, Admin Manager at Milford House

Thank you for your wonderful comments. Very much appreciated.


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Review from Emily M (Granddaughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have kept my relative happy and entertained throughout the pandemic whilst family have been unable to visit. My granny is encouraged to maintain her independence which is so signifying and important for her self esteem. I have peace of mind knowing my relative is safe and happy.

Reply from Paula Hume, Admin Manager at Milford House

Thank you so much for your lovely response; it's a privilege to care for your grandmother.


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Review from J H (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my mum staying at Milford House, even though contact and visiting has been very limited due to COVID, she seems to be happy and settled. She enjoys her meals, particularly the puddings. I am 100% happy with the care she is receiving and the staff are brilliant. The visiting system
is extremely well organised and government guidelines are adhered to. Thank you, Milford.

Reply from Paula Hume, Admin Manager at Milford House

Thank you so much for your lovely review. It's a pleasure looking after your Mother.
Thank you.


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Review from Timothy K (Son of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here since 2014 and has always received exceptional care. During 2020 it was difficult for me to visit as I live down south but I did manage to get up there to visit Mum last November. As always the care home staff followed the covid guidelines during my short visit. The care
home staff are really friendly and helpful and look after all the residents extremely well. The home always looks very clean and has been re-decorated over the last few years which makes it warm and inviting. The gardens are also managed very well. The Manager and staff are always available for questions in need and keep my sister and me updated if there are any issues with Mum as she is now 96. The monthly newsletter from the home also keeps us updated on things happening there. Security at the home is also very good.

Reply from Sheila Barwick, Registered Home Manager at Milford House

Thank you so very much for your lovely comments. It's a privilege looking after your mum and hopefully, we will see you in the near future.


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Review from Andrew C (Resident) assisted by family/friend published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife, who is also my carer, was admitted to hospital, I spent one week at Milford House in respite. This was my first experience with such a facility, but I have visited people in other homes. I can safely say that this was by far the best, where each and every staff member smiled and acknowledged
me on arrival. My room was excellent, well equipped and newly decorated. The food was first class and the overall care second to none. At all times I was treated with great respect and I wish to say a huge thank you to all.

Reply from Katy Harris, Marketing, PR and Communications Manager at Milford House

Thank you so much for your great review of Milford House. It was a pleasure to have you stay with us and make sure you pop in to see us soon.


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Review from Wendy M (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Milford House are friendly, helpful and kind to the residents.

Reply from Katy Harris, Marketing, PR and Communications Manager at Milford House

Thank you so much for your kind words. We will pass this feedback onto the team.


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Review from M B (Nephew of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is very well cared for. The staff are excellent. Walking into the home I feel like walking into a friend's house.

Reply from Paula Hume, Admin Manager at Milford House

Thank you for your lovely review of our home. It's a pleasure to look after your uncle.


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Review from J U (Niece of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During a very difficult time for our family at the beginning of this year we were very grateful for, and impressed by, the wonderful care and attention shown by every member of staff at Milford House, from the cleaners right through to management. They couldn't do enough for us, and their kindness,
caring and empathy during a very upsetting time for us all helped to make the situation easier to cope with. Thank you all.

Reply from Sheila Barwick, Home Manager at Milford House

The team at Milford House would like to thank you for your very kind and thoughtful words. It was a privilege and honour to support you and your family.


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Review from A A (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful staff and kept informed of extra needs my Mum my need. Made welcome and can access all areas freely for Mum's needs.

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Review from M S (Son of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly, warm welcoming establishment, that on every visit has comforted me knowing my Mum is being cared for at every level.

Reply from P Hume, Administration Manager at Milford House

Thank you. We appreciate all the feedback we receive from our residents and family members. We will endeavour to keep up the high standards of the Milford Care ethos.


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Review from P L (Wife of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my husband's care and know he is being looked after with kindness from all the staff.

Reply from P Hume, Administration Manager at Milford House

Thank you for your kind words, it's always a pleasure to hear that our residents are happy as well as the family members with the care we provide.


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Review from Susan W (Friend of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are kind and caring - nursing, carers, kitchen and admin staff.
There is a couple of ladies who arrange activities which include bingo, crafts, music, special things for special seasons etc.
There is a service once every two weeks given by the local Baptist Church and Holy Communion once
a month.
They also have trips out for a buffet and tea dance, to a garden centre, river gardens and other trips out.
I feel that residents are well cared for.
A good breakfast and varied diet.

Reply from Kara Gratton, Senior Manager at Milford House

Thank you for your kind words, they are very much appreciated. I will ensure staff get to know about your lovely comments.


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Review from Martin S (Son of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in really well following the sudden death of her husband who previously cared for her.
Staff are really friendly and very attentive to all the residents.
Mum has shown no distress at all and is very content and happy here.
She enjoys the food which has a good choice and is very
plentiful. The room is a good size and very clean having been recently decorated.

Reply from Samantha Palmer, HR Manager at Milford House

Thank you for your review. We're so glad that your mother has settled in well and that she is so settled and content.


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Review from Gerry G (Resident) assisted by family/friend published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely helpful from office down. If a new chambermaid starts tomorrow she/he would call me by my name straight away.

Reply from Samantha Palmer, HR Manager at Milford House

Thank you for your review, we're so pleased that you find the staff to be helpful.


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Review from Shane K (Son of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care given to my dad, the staff are very efficient, caring and seem happy with the work they do.
My dad loves his food and eats plenty throughout the day and is never refused anything he wants. The care given to him put me and my family's mind at ease, he has never asked to come home, which
says it all.
Lovely clean home.

Reply from Samantha Palmer, HR Manager at Milford House

Thank you so much for your review. We're really glad to hear that you're father is receiving excellent care at Milford House.


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Review from Jennifer U (Niece of Resident) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff extremely caring and helpful. Nothing too much trouble from Management in the office down to nursing/carers/kitchen staff/cleaners/maintenance. Excellent care from all.

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Review from Lindsay B (Daughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Milford after her health deteriorated to the point I could no longer care for her. She settled in very quickly due to the kindness and wonderful care of all the staff. Nothing was too much trouble and all her needs were met. The staff at Milford House looked after her until the end
and I cannot thank them enough for their care and compassion. I would not hesitate to recommend Milford House to anyone looking for a care home for their loved ones.

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Review from Lynn S (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At 84, Mum's health was deteriorating and she no longer felt comfortable in her own home and could not cope. Milford House is bright, clean, tastefully decorated and welcoming. The staff, most importantly, the carers, are warm and friendly and truly show they care and have made what is a difficult
transition a much easier one for Mum. Thank you all! P.S. Food is great.

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Review from C F (Daughter of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived in Milford House Care Home for almost a year. Throughout this time he has been treated with respect and kindness.
He suffers from dementia and at times becomes confused. During such times the staff have been patient and caring. He always responds positively to staff and seems relaxed
and contented.
Regular activities are organised, either as a group or with individual residents. Visitors are given a warm reception and the management are friendly and approachable.

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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Milford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for Milford House is calculated as follows: ( (345 Excellents x 5) + (66 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 415 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Milford House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Mark

Mark Binns

Job Title: Registered Home Manager

Joined: 2023

I didn’t have the most traditional start to a career in care! I trained as an accountant in London, and after many years in the practice, I realised I wanted to give back to the community and pursued work in the social care sector. In 2014, I began my new career as a care assistant and immediately discovered a passion for providing care for the elderly. I was delighted to work in a role that genuinely made a difference in the lives of those needing support.


After working in the role for a year, my manager at the time asked me if I would like to become the trainer within that organisation, eventually becoming Deputy and then heading up to Manager. This allowed me to promote my person-centred values amongst the staff and make a real difference to the people we were caring for.


Once my four children had flown the nest, my wife and I moved to Derbyshire seeking a more relaxing way of life. We adore the area and as a keen runner, there are many tracks and trails from which I try to better my PB! I am lucky enough to have joined the Milford family as the Registered Home Manager. At Milford House, we deliver care following the Montessori way, which takes person-centred care to even higher levels. The empowerment of our residents to live with a purpose at our home is something that I am really excited to be a part of.