Milford House has a Review Score of 9.8 (9.822) out of 10, based on 35 reviews in the last 2 years. Over all time Milford House has 64 reviews.
Review from Peter S (Relative of Resident) published on 18 March 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W K (Husband of Resident) published on 5 January 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David M (Resident) published on 4 January 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Audrey Beryl S (Resident) published on 4 January 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.822) out of 10 for Milford House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.822 for Milford House is calculated as follows: ( (345 Excellents x 5) + (66 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 415 Ratings = 4.822
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Milford House is based on 35 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 35 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Home Manager
Joined: 2023
I didn’t have the most traditional start to a career in care! I trained as an accountant in London, and after many years in the practice, I realised I wanted to give back to the community and pursued work in the social care sector. In 2014, I began my new career as a care assistant and immediately discovered a passion for providing care for the elderly. I was delighted to work in a role that genuinely made a difference in the lives of those needing support.
After working in the role for a year, my manager at the time asked me if I would like to become the trainer within that organisation, eventually becoming Deputy and then heading up to Manager. This allowed me to promote my person-centred values amongst the staff and make a real difference to the people we were caring for.
Once my four children had flown the nest, my wife and I moved to Derbyshire seeking a more relaxing way of life. We adore the area and as a keen runner, there are many tracks and trails from which I try to better my PB! I am lucky enough to have joined the Milford family as the Registered Home Manager. At Milford House, we deliver care following the Montessori way, which takes person-centred care to even higher levels. The empowerment of our residents to live with a purpose at our home is something that I am really excited to be a part of.
