What types of Care is Moorland House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moorland House provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Moorland House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Moorland House to the centre of Hope Valley?

4.5 mile(s) as the crow flies, distance by road may be significantly further.

Moorland House care home, Station Road, Hathersage, Hope Valley, Derbyshire S32 1DD

Review from Sally F (Daughter of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience

Our mum began to need more care than her assisted living flat could provide. Having looked at several and asked around, we were lucky to get a room for Mum at Moorland House. The decision to move a parent into a residential care home is not an easy one, but we were unable to cope with her increasing

needs. Mum has been there now for 6 months and we are pleased with her care. The home is responsive, the atmosphere is friendly and welcoming and there is a programme of activities which is good. Her room is spotlessly clean and she has a hairdressing appt each week. Her nails were even painted recently. The building may not look the smartest from the outside but don't let that deter you. There is a warm welcome inside and the friendly carers have the patience of saints.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

We are so pleased that you feel you have chosen the right home for your mother, as we know how difficult the transition can be when moving from your own environment. It is good that your mum takes part in the activities at the home and now we have the collaborative communities we are also introducing and inviting the local community to join us in our programmes at the home. We do strive to make the home as welcoming as possible and the facilities we have i.e. cleaners, homemade foods, and the family-oriented atmosphere add to the ambiance of the home. We hope you and your family continue to enjoy what we have to offer and thank you for your positive comments.

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Review from B W (Son of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience

My mother required more care as she became frailer and we wanted to choose a care home with good recommendations and within easy reach of the family. Moorland House met both requirements. Whilst the decor may be dated and in need of some TLC, the important aspects of care support, food and staff are

excellent.

Reply from Loren Rosebery, Home Manager at Moorland House

Thank you for such a lovely review. We acknowledge that there are some areas of the home that would benefit from updating, but are so pleased you are happy with the care and support your mum receives. Our entire staff team work hard to ensure that Mum is supported in a clean and comfortable environment with varied, nutritious menu choices. She is a real pleasure to care for and we have all been thrilled to welcome her and you to the Moorland House family.

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Review from Carol L (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience

Truly a wonderful care home. Level of care is very high, food is wonderful and there are daily varied activities. I feel nothing is too much trouble for the staff and minor issues are handled quickly. The staff appear happy and caring (even if run off their feet) - lots of smiley faces. The Moorlands

social media page is a great way of keeping up with events, so lovely to see Mum engaging in activities. My mum is thriving here. Thanks to the gentle and kind way Mum is spoken to at Moorlands she now speaks to me more positively than in the past. Highly recommended.

Reply from Loren Rosebery, Deputy Home Manager at Moorland House

Thank you so much for your wonderful words. I am so pleased that your mum is happy here. We are truly happy to have her, and staff enjoy the interactions with her as much as she does with them. Our catering team endeavour to offer a balanced and varied diet and are happy to provide alternatives to suit the individual. Our activities programme is diverse and engaging. I know your mum particularly enjoys visits from the therapy dog and the Love to Move chair-based exercises. We work hard to keep our social media updated. It is not only a great way for prospective residents and their families to see what we have on offer, but for families and friends of our residents to see them living their later lives well. We really appreciate you taking the time to write this review and I will ensure staff are made aware of your high praise of them.

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Review from Ian E (Cousin of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience

My cousin was determined to remain in her own home, ending up with 3 care visits daily (too much can go wrong!) and after falls was at the end of her tether. I knew Moorland House as a volunteer originally and sought respite care urgently and two staff assessed her in a certain location - she would

require the highest level of support. A fine room was made available and I assured my cousin she would be happy there.
From the outset when she declined a wheelchair from the car and entered with her Zimmer frame and a helping hand to say 'It's nice and warm in here' she felt secure and was delighted with her room. All the staff were very welcoming and supportive. Fortunately, she was able to stay on as a resident.
I consider Moorland House to be organised very professionally. Everything is spotless, the staff are so helpful, the food is good and activities are popular. They have coped well with some problems and keep me informed.

Reply from Loren Rosebery, Deputy Home Manager at Moorland House

Thank you for taking the time to leave such a lovely review. It is gratifying to know that the difficult process of your loved one leaving her own home was able to occur as smoothly as possible. Our housekeeping staff work tirelessly to ensure the home is clean and welcoming, I will ensure they are made aware of your appreciation. It is wonderful to see how quickly your cousin has settled into life at Moorland House. She is a pleasure to care for and we are happy that she, like you, is now part of the Moorland House family.

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Review from J W (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience

Mum has lived at Moorland House for just over two years and settled in really quickly thanks to the friendliness and patience of the staff. The thing that is so nice about Moorland House is other residents' families also say hello and have a chat with her as I do with them when I visit. The staff are

helpful, friendly and polite and I know there is always someone I can talk to if there is a problem. Not everything is perfect, but Mum is happy and because I can call in any time of the day, it gives me great comfort to know that if I can't be there she is well looked after. The activities are frequent and well-organised and the staff get really involved especially with sing a longs and musical events. Christmas was amazing, the home was beautifully decorated and there was practically something happening right through December. They also encourage groups and residents from the village to visit the home, to talk and do activities with the residents which is lovely to see.

Reply from Loren Rosebery, Deputy Home Manager at Moorland House

Thank you for the time taken to complete a review of Moorland House. Our staff endeavour to build relationships with our residents and their relatives and friends and we are so pleased that you have experienced this. We are very proud of our activities programme, and we really pulled out all the stops at Christmas to ensure our residents had the best possible experience. Being part of the new Derbyshire Peaks and Dales Collaborative Community should ensure we have even more community involvement for our residents to enjoy. Your mum is very settled here, and we are all happy to have her and you as valued members of the Moorland House family.

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Review from J D (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

Christmas can be a lonely time but the staff at Moorland House do all they can to make sure everyone has an enjoyable time. There are many activities and outside groups visiting ie choirs, school children and theatre company. Although this is just once a year the other 11 months are just as good! I

believe a home is only as good as its staff and at Moorland House they are excellent.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your great comments regarding the Christmas activities we had some positive feedback from other families and friends of the residents. We will be having a good range of activities throughout this year that are already being planned for. One of the new innovations that MHA have included at Moorland House is Collaborative Communities and this will be established in the peak district area so that the whole community can become involved in activities in and out of the home. We have already established some good partnership relations with the Church and others in the community with Moorland House hosting the Friday afternoon tea/coffee and cake for people in Hathersage Village this has proved very popular. Thank you for recognising how excellent the new staff are and they are proud to be part of the team at Moorland House and believe that this working relationship enables the residents to feel they are living in a homely setting.

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Review from Gill R (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience

Mum moved into Moorland house a year ago and feels she made the right decision at an appropriate time in her life. Tried 24-hour care at own home but realised she was bored and wanted to make new friends and participate in activities.
Moorland House has certainly ticked those boxes for her. She has

a lovely room, super caring staff and plenty of activities to choose from. The staff are proactive in maintaining and supporting her safe mobility which is wonderful.
Everyone is very friendly and it is a lovely caring environment. Staff are easily contactable and update relatives on a regular basis on residents' health and welfare.
As a family, we feel very blessed that Mum is happy at Moorland House and she is content, enjoying friendship, love, music and safe, competent care.
Thank you!

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for the time taken to complete a review of Moorland House and sharing the hard decision your mother made when giving up her own home to live as part as our family here at the home. Health, welfare, and safety are our main priorities in providing the best care and support we can. Moreover, the happiness of the residents is crucial to all these needs and having a good activity programme and sociable areas in which to meet families and friends plays a major part in overall well being of our residents. Your mother has fitted in well at Moorland House and soon made friends with everyone; she is a joy to look after. Thank you again and Happy New Year.

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Review from L H (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience

We spent a long time looking for a suitable home for my mum and visited many different places that looked great online but were disappointed in reality. As soon as we set foot in Moorland House, it felt different. The staff were naturally relaxed and friendly which was reflected in how content residents

were. The home has lots of big windows with beautiful views of the gardens and hills so it feels light. There are lovely craft activities organised and visits from musicians and entertainers that bring residents together and most importantly, there are conversations and companionship. Mum has lived at Moorland House for just over a year now and she loves it - she feels safe and happy - and we in turn feel reassured that we definitely made the right decision for her.

Reply from Loren Rosebery, Deputy Home Manager at Moorland House

Thank you for your kind comments. Our relaxed and homely feel is something we pride ourselves in at Moorland House, and knowing you felt this immediately upon entering and still feel the same a year later, means so much. Mum is an absolute pleasure to care for, and we feel extremely lucky that she chose to make Moorland House her home.

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Review from Mark W (Son of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience

The staff are responsive to the needs of my dad and manage these needs well between them. The home has a very caring ethos and this is led by an excellent manager. My dad is not an easy man to care for and the staff have been able to manage him with a high degree of compassion and dignity in the latter

stages of his life. As a son, I have been always welcomed and I have been very impressed by the care given.

Reply from Loren Rosebery, Deputy Home Manager at Moorland House

We appreciate your positive comments regarding the care that we provide at Moorland House. It’s really reassuring you have identified that the care given is supported by compassion and dignity thus respect for the residents. It’s important to us that family and friends feel welcomed within the home and we look forward to seeing you very soon.

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Review from Andy M (Son of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience

Mum has been living and thriving in the super environment of Moorland House Care Home for the last five years. She's been really welcome and cared for ever since she moved in, even calling it 'my home' after only the first couple of weeks. It was a huge relief to the whole family to have Mum so happy

and engaged after feeling isolated in her old home. A huge thank you to all the staff...or 'the extended family' as Mum calls them.

Reply from Loren Rosebery, Deputy Home Manager at Moorland House

Thank you so much for your positive comments relating to Moorland House and the homely feeling. It’s really nice to know that you and your mum feel the family atmosphere, just as we do. It’s a pleasure looking after Mum and she’s an amazing friend and companion to our other residents. We feel very fortunate to have her as part of the Moorland House family.

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Review from T G (Son of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience

Moorland House is a warm, friendly and caring environment. The staff all know my mother by name and she seems happy and well looked after. The home manager runs a 'tight ship' in my view and does a great job in light of tight resources and the legacy of covid. I know my mother would appreciate more

home cooking of cakes and I think her room could do with a quarterly 'deep clean' but overall I'm very happy with Moorland House.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your acknowledgement of Moorland House, the staff and atmosphere. It is always nice for staff to be recognised and acknowledged for the care that they give to our residents and support to the families. I would like to reassure you that we now have a full compliment of staff again and the deep cleans of all the rooms have been scheduled by the housekeeper. New menus have just been introduced and there is a good choice and variety of home cooked foods available. It is a pleasure to take care of your mum and we are pleased that your overall view of the home is a positive one.

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Review from Sarah B (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

My mother moved to Moorland House after having a bad fall and being hospitalised for some time. She was very distressed and didn’t want to move into a care home. The staff have been wonderful and have helped her recover. She now regards them as friends and feels very comfortable. She enjoys her meals

and has put on weight. She no longer wants to return to her home as she feels safe and well supported.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for the positive feedback you have given regarding your mum's stay at Moorland House. We were aware of the difficult transition from her own home to Moorland House was going to be and we are pleased that your mum feels settled and comfortable with the staff and friends that she has made. I feel that the contentment that she feels at the home has contributed to her much needed weight gain as she is socialising more and enjoys the choices of meals that are available. We will continue to provide the support and care that your mum requires and it is our pleasure to have her live with us and include her as part of the family at Moorland House.

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Review from K O (Niece of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience

My aunt is very happy at Moorland House. She has lived there several years and only has good things to say about the staff and the care she gets. She also says that she enjoys her meals. She has several serious health issues and was not well physically or mentally when she first went in. She is much

happier and her physical health is better than when she arrived despite her being a few years older.

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Review from Catherine R (Granddaughter of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience

My grandma came to Moorland House for respite, following a fall. She really enjoyed it. She joined in with all the groups, attended the weekly church service and even had her hair done every week. She made some good friends with both staff and residents. The care, food, and cleanliness were great. Thank

you so much for taking such good care of her.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your positive comments following your grandma's stay at Moorland House. She truly threw herself in the life at the home and activities and was a pleasure to care for. Please send her our best wishes and we hope you and your family have a great Christmas.

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Review from Tricia A (Daughter of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience

We had been caring for my mother for a number of years and she has a complex set of conditions. After a stay in hospital, it became evident we could no longer cope with her at home and she moved into Moorland House in October 2020. This was at the beginning of the second lock down which meant we couldn’t

visit her to see if she had settled in. Staff and management welcomed her in and took the time to get to know her, and her needs. It was a difficult time due to COVID restrictions stopping us from visiting. Video calls were arranged which helped us keep in touch.
Moorland House have a number of social activities within the care home which my mother has been taking part in especially the art classes and music, as we can see on social media. The atmosphere when you go in is always nice, Moorland House feels homely, not corporate. The staff are incredibly patient, kind and friendly with a good sense of humour. Couldn’t ask for anything more at her stage in life.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your positive comments regarding the staff and facilities at Moorland House. It is always a joy to see your mother enjoying the activities and to capture these moments for you to be able to see via social media. Hope you have a lovely Christmas and New Year.

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Review from R B (Son-in-law of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience

My mother-in-law was a strong independent octogenarian brought low by a sudden fall. She initially, and understandably, struggled to come to terms with moving permanently to a care home. The staff of Moorlands, with their unfailing patience and friendly but professional approach, helped her settle into

her new home which she now appreciates and, whisper it quietly, is starting to rather enjoy, This is a testament to the quality of care she receives. Well done to the team.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

It is always nice when we manage to look after someone at Moorland House and then they are able to return back to their own home. However, whilst we did manage to help your mother-in-law return to her home, she decided herself that she needed to come back to Moorland House and we welcomed her. She is settling very well and has managed to come to terms with the transition in her life, which we acknowledge must have been difficult for her. I will pass on to all the staff the great compliments you have shared and wish you and your family a lovely Christmas and a prosperous New Year.

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Review from Penny W (Daughter of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience

My dad moved to Moorland House as his health had deteriorated to the point it wasn't safe for him to be at home. His mobility has been very variable over the months he's been at Moorland House, but it's been very reassuring to have seen how well he's been looked after on his good days and his bad days.

All the staff are so friendly and have made him (and us) feel welcome. They've encouraged him to be as independent as is practical, and have worked really well with all the family to make his move to Moorland House work.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your kind observations of Moorland House. Your dad is still very independent in a lot of his ways and we are pleased that the transition to Moorland House was made a smooth one. When any resident comes to the home we appreciate that this is difficult, not only for them but also the family, therefore we always strive to make relatives, friends and families feel welcome to the home. Hope you and your family have a lovely Christmas and New Year.

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Review from Alan W (Nephew of Resident) published on 6 December 2021
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Overall Experience

I am now able to visit my uncle again in Moorland House, in his room. The team facilitated the visit very well and their approach to dealing with the COVID pandemic since early 2020 has been excellent.
My uncle is well cared for and he is happy in MHA Moorland House. He specifically wanted an MHA facility

and he is happy with the choice we made.
The staff are always helpful and, as I live over 2 hours drive away, it is important to have a rapport with the carers so that any issues or accidents are discussed and dealt with professionally, which they are.
I and my family would thank the care team for their hard work, particularly since the onset of the COVID pandemic which has made the task especially difficult for the staff. Thank you.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for the time you took to acknowledge the hard work that staff do at Moorland House. We are pleased that your uncle still is enjoying living at the home - he is a real gentleman. We appreciate your comments on how we have handled the COVID situation and are happy that we are again able to facilitate visitors to the home albeit we still have to screen all of this, but we know how important it is for loved ones and our residents to spend quality time together. Have a lovely Christmas and New Year.

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Review from Sue A (Niece of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience

My aunt has lived in Moorland House for over 2 years. Although not in good health, she continues to be supported by the caring staff. I live 3 hours drive away and visit every 5-6 weeks. The staff are always welcoming when we visit.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your compliments on the care your aunt receives at Moorland House; this is much appreciated and I know the staff will also be pleased that you have taken time to praise them in their work. Your aunt is a very sociable and chatty person and I know she enjoys visitors to Moorland House especially seeing you. We all wish you a Happy Christmas and New Year.

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Review from Jane M (Daughter of Resident) published on 6 December 2021
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Overall Experience

My mother is cared for so well by the lovely team at Moorland House who go out of their way to look after her. She is settled and happy, raves about the food and has made some lovely friends. I'm delighted I can visit her in her room again and bring her out. I would highly recommend Moorland House and

am so glad Mummy moved there as she could no longer manage at home. During the pandemic, when visiting was not possible the staff were fantastic at arranging video calls. They have all been under so much pressure over the last 18 months but it never shows, they are always upbeat and welcoming.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your kind words regarding the care that your mother receives at Moorland House; it goes without saying it is a pleasure. One of the good things that has come from the pandemic is that we all needed to find another way of communicating with loved ones and video calls are the way forward. As always, we will try and accommodate your visits as we appreciate how valuable they are to your mother and you. We wish you and your family a lovely Christmas and Happy New Year.

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