Moorland House

Station Road, Hathersage, Hope Valley S32 1DD
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9.7 71 Reviews
  • Moorland House, Hope Valley
Moorland House is a residential care home situated in the beautiful Hope Valley in the village of Hathersage. The home has 48 places providing residential care.

Residents enjoy en-suite rooms and pleasant views, being situated beside the Peak National Park, while also having their personal choice and independence respected as one of the core attributes of the Moorland House service.

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Care Provided by Moorland House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shirley Johnson (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (48)

Funding & Fees Guide for Moorland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,046 – £1,205
  • (these prices are only a guideline, please contact Moorland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Moorland House Reviews (71)

Total of 71, showing 21-40
9.7

Moorland House has a Review Score of 9.7 (9.689) out of 10, based on 11 reviews in the last 2 years. Over all time Moorland House has 71 reviews.

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Review from Ann K (Sister-in-law of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moorland House provides high-quality care in a loving caring environment. The feeling in the home is like a big family living together. The health care is brilliant and the needs of the residents are paramount.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your observational comments relating to Moorland House and staff - this acknowledgement is very much appreciated. Your sister-in-law was a very special lady who has been visiting initially her brother for a number of years and then came to live with us in the final year and she was very much loved and cared for and the staff truly miss her.


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Review from Alison S (Daughter of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we found out that my father had to go into a care home, we thought it would be difficult to find the right one. Moorland House has proven to be a fabulous ‘home from home’. From the first meeting to our final goodbyes, my father's care has been outstanding. Over the last 2-years, nothing has been
too much trouble. The staff often going above and beyond the call of duty, especially under the trying conditions of the Coronavirus pandemic.
Professional and empathetic their care has been genuine and heartfelt, and I (and my dad) wouldn’t hesitate to highly recommend their service. My family would really like to thank the whole team for their kindness and devotion throughout dads stay, and know that we made a perfect choice.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your acknowledgement of Moorland House facilities as well as the appreciation that you and your father had for all the staff that supported him in the home. Your father was one true gentleman and I know that every member of staff respected and loved looking after him, especially in his later time. He will be sorely missed by staff and residents alike and we send you our sincere condolences.


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Review from Ruth H (Daughter of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care throughout her years at Moorland House has been excellent. All the staff really knew and understood her as a person, respecting her individuality and her wish to be as independent as possible. They are friendly, caring and compassionate for families as well as residents, and well
qualified and knowledgeable too. They try to keep events and celebrations going in Moorland House, to give residents a focus and enjoyment - particularly important when visits are difficult. They also have worked hard to enable contact and some visits once covid restrictions started to ease - that was a really difficult balance when the safety of residents and carers had to come first. My mother and I really appreciated our times together in the garden over the summer; they made all the difference for us. Moorland House is a home, and its friendly, homely atmosphere stands out.

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Review from Diana (Wife of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I have been struggling with his Parkinson’s for some time now and following a fall requiring surgery we decided he needed a more protected environment and were lucky enough to get a room at Moorland House. Although Covid has prevented normal contact, meaning I haven’t even seen his room
properly, the staff have been very helpful and welcoming. The care is such that after a few weeks I see him looking better than he has for a long time which is a big relief to me. Part of this is due to the reliable administration of Parkinson's medication. I have never experienced less than patience, kindness and receptiveness to ideas from the Staff and appreciate all that you are doing to make my husband feel at Home and cared for with Professionalism especially in the context of the current Pandemic complications. N.b option choices completed without the benefit of being able to observe Care in action due to Covid.

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Review from Peter T (Son of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Moorland House in July 2020, at a time of some difficulty for her and during lockdown. She now feels much more at home, but initially she found it hard to settle. Without the help and support of the staff we could not have achieved this, and I really feel that they have 'gone the
extra mile' to help and address her specific needs. The management is approachable and accessible. They discuss problems with us and together we have found creative solutions to Mum's problems under very difficult circumstances, including ways for the family to help support Mum. My mother is in a good place and she also recognises this. Although currently scaled back because of the virus, the programme of activities offered at Moorland House is still quite diverse and Mum has enjoyed and benefitted from them. Our overall experience is that Moorland House is a caring home, with committed and caring staff and management, who have been very supportive and sympathetic to Mum's needs.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your acknowledgement relating to the support that your mum and your family have received from the staff and management at Moorland House. We are really pleased that your mum has now settled into her new home and whilst it was a difficult period initially, by working together with you and other professionals we have managed to overcome some of the primary difficulties and your mum has become more involved with the activities at the home. Your mum is a very interesting lady and has a wealth of knowledge about gardens and different plants and has educated us all here at the home and she is a pleasure to look after.


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Review from Charles W (Son of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Moorland House for 12 years and she tells us that going there was one of the best decisions she ever made. Inevitably there have been a few bumps in the road over such a long time but that is only to be expected. She has been safe, warm, well fed and comfortable and I have always been
happy to know she was in safe hands despite my being 150 miles away. The staff are kind, respectful and considerate and do a remarkable job in often very difficult times. I greatly admire what they do for her. Unfortunately, as her closest relative, I have not been able to visit more than 10 times a year but have always been made welcome. Everyone's job has been made so much more difficult by Covid19 but Mum has nothing but praise for the way that the staff are coping with this impossibly difficult situation.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Your mum has been one of the longest residents that we have welcomed at Moorland House, 12 years and counting. She makes the most of the activities that we provide at the home as well as having visits from the Chaplain at the home. Your mum has always shown praise and thanks to the staff at the home and she is a pleasure to have in the home. She contributes in various ways and has made some really good friends at Moorland House and always makes new residents to the home feel welcomed.


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Review from Helen C (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has welcomed our mum and offered a generic care programme.
They offer a safe environment that stimulates the residents while taking in their individual interests.
I feel that Mum is safe and happy.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your acknowledgement of Moorland House. We are pleased to provide a home that your mum feels safe and secure in. We do offer a varied programme of activities at the home and are always changing the programme to ensure everyone’s interests are provided for. Your mum contributes to these programmes as well as enjoying the company of others whilst taking part.


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Review from Linda K (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff at Moorland House to be kind and caring and with lots of patience. Now that it is much more difficult to see this for myself, my previous experience helps my confidence that my mum is cared for well in these really difficult times.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for the confidence that you have with the staff at Moorland House in being kind caring and having patience. I am sure they will agree that they all enjoy working at the home and looking after the resident's needs with care, dignity and compassion. Rest assured that although we are restricted with the guidelines, we will continue to provide the quality of care to your mum with the same enthusiasm as previous COVID and will continue to keep you informed of your mum's welfare.


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Review from Mark E (Son of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Moorland house have been excellent throughout the COVID period working hard to keep relatives in touch with residents and ensuring that the residents are looked after very well. The staff are very thoughtful and caring and have coped remarkably well with the undoubted strain of the current
pandemic. While it has been tough on residents and their relatives, I have been happy with the arrangements put in place to visit whenever the situation has allowed. My mother has remained cheerful and happy during this period which is a testament to the care she receives.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your acknowledgement of the hard work and care that the staff at Moorland House have provided; as you say through the COVID period. I am pleased that you feel you have been informed, and we have plans to continue with updating the relatives via emails and Zoom meetings. Whilst it has been difficult, at times, the residents at the home, especially your mum, have remained positive, and we have managed to keep spirits up in the home with ensuring that we continue with activities and celebrations, albeit in the home.


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Review from Vicky T (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, saving up to live there myself! Everything and everyone is friendly, clean and welcoming all the time. My mother chose to give up her own home to move there after my father died. She has lived at Moorland House almost 4 years now, and she feels it is definitely her home, not just where
she lives. As her physical condition has deteriorated over the past year her daily care from staff has increased but she is treated with fondness and kindness by all the staff, and we could visit anytime and take her out before the Covid 19 restrictions came in.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your kind comments regarding Moorland House. We can also say with fondness that your mum is very much loved and respected, and we are pleased to be looking after her. Since moving from her home four years ago, she adapted to her change in environment and she is a big part of Moorland House.


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Review from Gaynor (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Moorland House for almost four years. Staff are aware of how hard it is for many people to give up their home and move into care and they do everything possible to ease that. They respect Mum's preferences and routines. The environment is lovely and the activities programme outstanding
– varied and engaging. Mum loves the music events. Mum would still prefer to be fully independent but values the support of staff, given with love and good humour. They are caring, committed and compassionate. Staff and leaders are always accessible and responsive. It was important to Mum that family continued to be actively involved in her care and the staff have been exceptional in accommodating this wish. They have welcomed us not just as visitors but as full partners in Mum's care. It is a happy home with a strong sense of family and friendship among staff and residents. The staff have worked hard through the Covid crisis with great success, to keep Mum safe, healthy and happy.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your time to review Moorland House, facilities and the staff; this is very much appreciated and I know that the staff will feel valued that their work and commitment has been recognised. It is imperative that we promote each and every resident's preferences and facilitate their routines so that they still feel in control of their choices. We recognise how important families are in decision making and aware that their support can help residents to settle into their new surroundings as well as being an advocate for them; this is welcomed. It has been a difficult time during the COVID-19 period for everyone, including families, but we will continue to support and find alternatives to solutions so that you can still maintain contact.


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Review from Bob (Son of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my view, Moorland House is excellent. The buildings are well-appointed and the gardens are nice. However, it is the staff which are the key. Both pre-Covid and during the current crisis, the staff have been determined to do a great job - they are kind, caring and compassionate. They know and clearly
care for the residents. They are good at communicating with relatives and have done all they can in this very difficult time with, as far as I can see, very little help from the Government. I take my hat off to them. I am glad we selected this home for my mother. I really appreciate all you have done and will continue to do for my mother.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your comments especially in relation to the staff and the efforts they have put in to secure the wellbeing of the residents; this is much appreciated and I echo your sentiments. Your mother is a valued member of the home and is involved in the indoor and outdoor activities that are really important in keeping the residents stimulated and in touch with developing the social interaction that we all need. Although the residents have, like everyone else, been restricted in what we can do, your mother has still managed to continue what she likes doing at the home. She walks in the grounds and gardens of Moorland House with friends that she has made (keeping 2 metres apart ) and I agree these are lovely. She has recently had a seed kit for growing plants in the garden so is busy with this project at the moment. She is a pleasure to know and care for and we are blessed she chose Moorland House.


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Review from Julie G (Friend of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My spinster friend has been a resident for just over one year. She is now very fond of the staff who have become close to her and when time allows chat with her. I feel she looks on them in place of family. She is often "singing their praises" to me. I have found them to be caring, kind and when I have
needed to ask questions or help them be aware of issues regarding my friend, they always listen and act upon information.
This friend is in a room with no view, which she has not been happy with in the past, but now that she has the possibility of a move does not want to change.
My friend, due to health issues will sometimes not join in the entertainment/activities provided, but when she does often enjoys them. She likes shared mealtimes.
During the lockdown, it has been extremely hard for the staff and residents, but the staff have worked really hard and the neighbours, Methodist church family and Minister, have been pleased to encourage them with the 8pm 'clap for carers'.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

It is really appreciated that you have taken the time to review Moorland House and our staff. Your friend is very respected and thought of fondly with the residents at the home. She does enjoy the interaction at lunchtime, socialising with friends she has made here. She has a lovely nature and very friendly towards staff and residents alike. She has settled in her room at the home and although thought she would like to change when she had the opportunity to do so chose to stay where she is. Staff and the residents at the home look forward to the church and congregation making the time to come to the home and clap for the carers; this gesture makes everyone’s hard work feel valued.


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Review from Iain C (Son of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was dreading putting my mother in a home, however, the great team at Moorlands made the transition really easy for her. She has been a resident for two years and without question, the staff have been so friendly and supportive, both to my mum but also us as visitors, making the whole process far better
than I ever imagined it could be. The recent way the staff managed to contain and support the residents during Covid highlights how dedicated they all are. At times, the processes may be a little lax but to me, this is more than made up by the happy environment. Rooms and grounds are good and so is the food - testified to by the weight gain of my mum after losing so much before she was properly cared for.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

I am so pleased that you have highlighted the difficulties that some residents may have when moving from their own environment to a new one. I and the care staff are pleased that for your mother this was a smooth transition. Your mother is a very likable and friendly person and she loves having a cup of tea and a chat with the residents and staff alike. We value her contribution at the home in being involved with activities as well as having good ideas to bring to the residents' meetings. New residents to the home are always welcomed by your mum and she soon makes them feel part of the group at the home. It is important that relatives such as yourself are also a big part of the community and we will be forever grateful for the design and time that you gave to the home in creating the new bar area in the home for our residents to enjoy for years to come. Thank you.


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Review from David V (Son of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Moorland House have always been wonderful but I can't thank or praise them enough for their unflagging dedication and care in such horrendous circumstances during the Covid-19 pandemic - just fantastic!

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for taking the time to complete a review of our home, staff and facilities; I know that this will mean a great deal for staff. Hopefully, now that we are in phase 1 of opening the home for a family member to visit, this will elevate the difficult time that our residents have experienced through this pandemic. Activities have also been re-instated as well, as the coordinator had been off work. We hope to see new residents to the home as due to the strict infection controls by the staff we are able now to welcome new admissions and knowing your mother she will welcome these as much as she does the staff.


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Review from Adrian C (Son of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well-appointed home. Pleasant gardens and easy access. Rooms vary but all are reasonable. Staff are very caring with huge doses of patience. They always seem very friendly and eager to assist when I visit. They are very knowledgeable of the residents.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your positive review of Moorland House and the staff; this is much appreciated. I know staff would say with modesty that they are just doing their job but I echo how much more they give to make your mother feel valued and respected as well as cared for. The home's gardens are an asset to the home, especially in the summer when we can have some different activities going off that the residents do enjoy being involved in. The surrounding area in Hathersage is also beautiful and this can be seen throughout the building from different viewpoints. It is always good to hear that you and your mother are pleased with the home she has chosen, and it is a pleasure to have her living here.


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Review from Tony H (Son of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father decided to enter Moorlands House in early 2018 following on from a couple of trials/respite in the preceding two years. During his stay, I found that the general standards were very good. Specifically, the comfort, security and presentation, maintenance and cleanliness of the bedrooms was
first class. Alongside which the programme of activities/entertainment was both sufficient and appropriate. However my main purpose in providing this review is to express my appreciation to each and every member of the team - it is not possible to express in words how truly superb they are - suffice it to say, they managed to combine consistently high standards whilst demonstrating wonderfully caring attitudes at all times. Thank you.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your positive comments about Moorland House and the observations that you made in relation to the home care delivery and the environment; this is greatly appreciated.


I alongside the staff send our heartfelt condolences to you and your family and I know that we will miss your father greatly as he contributed and was involved in the decision making and changes benefit of all through the regular residents meetings we have at the home. He was an advocate for the residents and also ensured that we looked at any issues and addressed these to ensure that any changes or improvements were made so that the residents best interests and opinions were listened to. I will certainly miss seeing him sat at the entrance to the home and will miss the chats that we had; he was a true gentleman.


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Review from Neil M (Son of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Moorland House for two and a half years now and has settled in really well. This is in no small part due to the staff who have always been friendly, caring and supportive, they really do go the extra mile. This has meant that Mum feels this is her home not 'a home' and this
is really important. The food is great, good quality and varied. As Mum is quite fit and active she is always keen to be involved in any activities or outside trips that are arranged, if anything there could be more provided in this respect. She loves the easy access into a big garden and the fact that she can walk easily into the village or to the local bowls club which is only a few hundred meters away and can even take slightly longer walks from the house down to a beautiful river. Her room has a nice view which she values highly. Overall though the home is made by the people, and the staff here have been wonderful in all respects.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for taking time to complete a review for Moorland House, I know this will be greeted with pride from the carers and managers. It is a pleasure to take care of your mother who I may add is fitter than most people that are not nearly half her age. Her enthusiasm in getting involved with the activities in and outside the home is an inspiration to others that may not always take part in if it wasn’t for your mother's persuasions. It is comforting to know that she enjoys living at Moorland House and sees this as her home as we always try to ensure the transition from their familiar surroundings to the home is a smooth one.


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Review from A B (Son of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent 5 weeks in Moorland House during March and April 2020, initially for respite care but Covid meant her stay was extended. During her time there the team were really good in looking after Mum - they appeared kind, caring and compassionate. Given the challenging circumstances in that
we were unable to visit due to lockdown they were great at accepting the parcels that we delivered and always tried to take the phone to her when we all called her which was greatly appreciated. When she was taken ill the nursing team looked after her really well and kept us informed.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your positive review of Moorland House and the staff, this is very much appreciated. It was sad that we did not share more time with your mother until she became ill. I know I speak for all the staff and residents when I say how lovely your mother was and how privileged we were in caring and supporting her during her illness. Whilst she only came for a short period, as respite, she stayed with us longer than planned due to the situation involving the pandemic that we are facing. It is heartening to know you expressed that the staff are kind, caring and compassionate in their delivery of care and we would like to express our condolences to you and your family and for you to know that it was a pleasure to be able to have looked after her.


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Review from D S (Son of Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care which my father received during his time at Moorland House were excellent. He was particularly complimentary about the food but I also know that he felt safe and looked after by everyone.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your comments you have expressed in the care and support that your father felt whilst living at Moorland House. Your father was a very special person and staff ensured that he was looked after and cared for in the best possible way. It was a pleasure to have known him and know that we made him feel safe and secure. He will be sorely missed and our thoughts and best wishes are with you and your family. Take Care and Keep Safe.


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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Moorland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Moorland House is calculated as follows: ( (95 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 132 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorland House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

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Awards / Recognitions (8)

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Meet the Team (4)

Shirley

Shirley Reece-Johnson

Job Title: Home Manager

Joined: 2018

I have worked in the care sector since 1998 after completing my university studies. Initially working with Children in Care then I moved to working with older people and this is where my passion is. I have been part of the MHA team since February 2017 and worked at Queenswood in Nottingham first then moved to Moorland house 2018 and I love the home, residents and we are blessed to have a wonderful staff team. I am married to Bri and I have 2 sons Adam, Tim and 2 grandchildren Ophelia and Cosette and daughter in law Sophie. I live in Chesterfield and my interests are reading and watching dramas and movies this helps me to unwind. We recently adopted a dog (pug) called Alfie that we are trying unsuccessfully to train. I enjoy going on all types of holidays and spending time with my family and extended family.


Loren

Loren Rosebery

Job Title: Deputy Home Manager

Joined: 2018

I have been in the care industry for over 10 years now and worked in numerous care environments such as Residential, Assisted Living, Domiciliary and also training. Since the age of 21 I have always had a job role in a senior position. I have learnt a wide range of skills and knowledge in the care sector throughout the years, and I have always been passionate in providing the highest standards of person-centred care. The atmosphere is so warm and welcoming which to me, is what makes Moorland House so different to previous homes I have worked in. The staff team who I work alongside with are an absolute credit to the home and MHA as a whole. My favourite part of the job has always been interacting with the residents, hearing their individual stories or just simply seeing them smile. I have worked at Moorland House for over 2 years now and I’ve never been happier! Outside of work, I’m usually spending time with my 7 year old daughter and going on adventures together with our Labrador puppy, Harley.


Kirstie

Kirstie Thorsteinsson

Job Title: Administration Manager

Joined: 2003

I have worked at Moorland House in an administrative role for 17 years, being promoted to Administration Manager around 4 years ago. I am passionate about ensuring that residents and staff have the best possible experience of living and working at Moorland House. I think Moorland House is special, because we provide our residents with a ‘home’, not a Home. Our friendly family atmosphere is one of the first things that visitors to the home notice, and I am incredibly proud of that. Outside of work, I enjoy spending time with my grandchildren and walking in the beautiful local countryside with my two dogs, Nev and Aggie.


Susan

Susan Lamprell

Job Title: Home Chaplain

Joined: 2020

I started working here as a Chaplain in August 2020 and I had such a warm welcome from staff and residents. As part of my job role, I work alongside our amazingly talented Activity Coordinator getting involved in activities participating with residents and spending quality time with them all such as playing scrabble every Tuesday and also arts and crafts. I carry out a midweek service every Wednesday morning and also hold a prayer group every Friday morning. I am always available to talk to anyone, staff, residents, relatives as a listening ear. I spent over 20 years working for the NHS as a Pharmacy Technician in hospitals in London and Essex and more latterly at Sheffield Children’s Hospital. I am very involved at St. Thomas’ the local Anglican church where amongst other things I help lead the Home Bible Group for the older folk and help run ‘Young at Heart’ once a month where we get together for a cup of tea, a piece of cake and plenty of chat.