Moorland House

Station Road, Hathersage, Hope Valley S32 1DD
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9.7 71 Reviews
  • Moorland House, Hope Valley
Moorland House is a residential care home situated in the beautiful Hope Valley in the village of Hathersage. The home has 48 places providing residential care.

Residents enjoy en-suite rooms and pleasant views, being situated beside the Peak National Park, while also having their personal choice and independence respected as one of the core attributes of the Moorland House service.

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Care Provided by Moorland House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shirley Johnson (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (48)

Funding & Fees Guide for Moorland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,046 – £1,205
  • (these prices are only a guideline, please contact Moorland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Moorland House Reviews (71)

Total of 71, showing 41-60
9.7

Moorland House has a Review Score of 9.7 (9.689) out of 10, based on 11 reviews in the last 2 years. Over all time Moorland House has 71 reviews.

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Review from E M (Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed in Moorland House in November last year for 1 week and again on Boxing Day for 1 week and really enjoyed it. I have been here for 3 weeks and this experience has not been as good as before. The home seems understaffed and the carers are rushed off their feet and do not have the time to talk
which is what is needed by old people. They work very hard. I have not spoken to the manager who stays in her office. The admin assistant is very good.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your review. We are very pleased that you returned to us for respite after staying with us during November and over Christmas. I’d like to reassure you that the staffing levels are appropriate for the amount of residents in the home. However, due to adverse weather conditions and some sickness we did utilise our resources by using all three managers at the home to work on the floor to assist with the mealtime experiences and activities. I am sorry that you did not have sight of me but I do try to make myself visible to residents and relatives and operate an open door policy should you ever need to visit me. We are pleased that you are still joining us for daycare and look forward to seeing you in the future.


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Review from Liz W (Niece of Resident) published on 22 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt lived at Moorland House for just over a year and in that time she received excellent care. Having been a very independent lady and previously a nurse herself, she was initially reluctant to receive assistance as she believed she didn't need any. The staff gently gained her trust and were able
to fully support her needs whilst continuing to encourage independence. The staff displayed kindness, compassion and always treated my aunt with dignity and respect. They always informed my mother of any changes and were always quick to access outside professionals such as the GP and district nurse when my aunt required it.


Although my aunt did not have a great appetite, meals always looked and smelt delicious, there was always fresh fruit, biscuits and snacks freely available and residents were offered cold and hot drinks throughout the day.


When visiting the home we always found it to be clean, tidy, free from offensive odours and we were always made to feel welcome.


Reply from Shirley Reece Johnson, Home Manager at Moorland House

Thank you for your compliments of the facilities of the home and moreover the quality of care that your aunt received from our very dedicated team. As a new manager at the home it is always good to hear when we have made a difference and allayed any concerns when moving to a new environment like your aunt did and that we made her transition a smooth one, gaining the trust from the staff. I am pleased that we were able to support your aunt's needs without her losing her independence. She was (as all our residents are) a special person in every respect.


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Review from Gordon E (Son of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have nothing but praise for the way in which the staff at Moorland House have cared for mother/grandmother over the last two and a half years. Staff worked hard to help her to settle and she developed real friendships with the carers.
All of her needs were catered for throughout her time
in Moorland House and we were able to visit at any time we wished.
Communication with the home was always easy. All of the family enjoyed visiting her in the home, regularly commenting on how welcoming everyone was.
We have nothing but praise for the gentle, caring and supportive efforts of everyone we came into contact with in the home. We spent a lot of time with her over her final few days and it was obvious that there was a genuine concern for her welfare and we as a family felt very supported throughout.
The staff at Moorland House ensured that mum-in-law's last years were fuller than anything that we as a family could have managed to provide for her.

Reply from Dawn Newman, Home Manager at Moorland House

Thank you so much for your review. Your Mother in Law was a wonderful person and everyone loved her. We all loved to listen to her stories from her younger days and that she had always been an inspiration to people throughout her life. She will be sadly missed.


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Review from David C (Son of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Moorland House for a month's respite care. We were extremely pleased with the care he received. All the staff were very friendly and pleasant and went out of their way to make him feel at home and us always welcome. All the staff I spoke to were always helpful and nothing was too much
trouble.


My 20 year old son commented on how all the staff he saw and spoke to, were always smiling and great with his grandad.


Everywhere was clean and spotless.


I would have no hesitation in recommending Moorland House to anyone.


Reply from Dawn Newman, Home Manager at Moorland House

Thank you for your kind review. We appreciate all reviews so we can continue to provide the best possible service for our residents.


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Review from Margaret H (Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, happy, amazing wonderful teamwork from ALL staff.

Reply from Dawn Newman, Home Manager at Moorland House

Thank you so much for your review.
We value each and every one who lives in our home and it is a pleasure to have such a wonderful staff team, who are committed to providing the best care and making it a home for you and everyone here.


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Review from Myra W (Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Moorland House is satisfactory. I tend to keep to my room and the quiet lounges but join in at mealtimes and for the more educational events.
The staff cater for my needs and requirements but sometimes need reminding of arrangements such as baths.
Even with a noise policy, I have
to complain sometimes about the noise (usually television) from fellow residents nearby.

Reply from Dawn Newman, Home Manager at Moorland House

Thank you for your review. We do encourage feedback from our residents so we can continually improve our service.


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Review from Anne H (Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was widowed on holiday in Australia, halfway through a two week holiday. I had 5 days to decide what to do and I made my own decision to come in here. I told my two daughters, who are now fifty-seven and fifty-six years old, one of them picked up a brochure and I was shown around the home, whilst
my daughter dealt with the finances. There were no smells of urine! All the furnishings were fresh and clean, the paintwork too. We were all very impressed within a week, I was here. The Methodist Minister visited me, though I'm Church of England. I was happy by the second morning as I'd been to our Christmas meal.

Reply from Dawn Newman, Home Manager at Moorland House

It is so lovely to hear that you are happy in our care and that you know you made the right choice to come and live with us.
It is a pleasure to have you here and you are an inspiration to other people who live in our home. Thank you.


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Review from M M (Daughter of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Moorland House for 4 weeks respite care. Although she has now returned to her own home she received kind and considerate care during her stay. All of the staff involved were bright and cheerful and always willing to help. They responded to all requests for help and support
in a timely manner and mum has requested to remain on the waiting list should she wish to return.

Reply from Dawn Newman, Home Manager at Moorland House

Thank you for your time to review your Mum's care here. It was a pleasure to have your Mum here at Moorland House for respite care. We work hard as a team to ensure everyone who stays at our home is cared for and treated with respect and dignity.


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Review from Joan H (Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I could not enjoy any part of my life if my various needs were not met by the home.

Reply from Dawn Newman, Home Manager at Moorland House

Thank you for your kind review. We value all feedback and it is a pleasure to care for people who live in our service. We encourage our residents to participate in the running of the Home and how we can improve in all areas. All feedback is valuable.


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Review from I M (Son of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for five years.
Overall the home is good, safe, warm, odour-free and staff are friendly and caring.
We have no concerns about mother's well-being beyond niggles about room cleaning and bed changing.
However, charges increase by about 5% every year for no evident improvements.

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Review from Alfred P (Husband of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very fortunate in having such a high-quality home just across the road so that I am able to pop in and see my wife morning and afternoon.


The staff are caring and welcoming and after over a year we're all on Christian name terms and I'm told I'm one of the family (the home team) which is quite

a compliment. Thank you all.

Reply from Dawn Newman, Home Manager at Moorland House

It is a pleasure to care for your wife and you have also become part of the Moorland House family. Thank you for your wonderful comments, it is lovely to know that the staff’s commitment and hard work is appreciated.


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Review from Paul B (Nephew of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After 2 1/2 years of excellent care in the home when Auntie reached the end of her life, the care she received was what everyone would hope for - amazing love, such tenderness and compassion. We were so grateful to know that she was in such caring hands when we couldn't be with her.

Reply from Dawn Newman, Home Manager at Moorland House

Thank you for your kind words. It was a privilege to have known your Auntie and a pleasure to have cared for her. She was well loved by all.


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Review from A H (Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My elder daughter passed this home on the way to the opticians and called here to collect a brochure. So two of my sisters and both daughters read it through and we rung up and had an appointment for 3pm.
My daughters went to see the manager to arrange my finances. My two sisters and I were shown
around by a very nice carer (male). We were all very impressed by the furnishings, they were in good condition, no tattiness! No smell of urine!! The lounge was very nice, plenty of easy chairs etc.
There were several men snoring but that was early December 2016. There was a large TV but as I've been in here 1 year and 4 months we've had people come, different singers and also a zoo! But now there is not the money to pay for this, only £1,000! Which means that people with Alzheimer's can't make much conversation and are just left sitting there. The food is good too, nicely presented.

Reply from Dawn Newman, Home Manager at Moorland House

It is lovely to hear that our residents are happy in their home. We are a general residential home and residents have a lot of input to what they want and this is discussed in our resident meetings and forums. We value each and every comment and, as a team, we strive to deliver an excellent service to each person.


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Review from H W (Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Accommodation and food satisfactory. Staff very efficient and polite.

Reply from Dawn Newman, Home Manager at Moorland House

Thank you for your kind comments. It is always a pleasure to have positive feedback and this reassures us that the team are working well and ensuring the people in our service are cared for.


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Review from Mollie W (Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident in Moorland House since I came here aged 90, I am now aged 100. I found it very strange at first but since I settled down I have been very happy here. The atmosphere is very good and the staff are a happy group and a great support.

Reply from Dawn Newman, Home Manager at Moorland House

Thank you for your kind words. You always tell me how well you have been in the 10 years you have lived here. It is always a pleasure to have feedback so this can be passed onto the staff team.


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Review from P D (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would say the greatest asset of Moorland House is the staff. They show warmth, care and kindness to the residents giving it a very homely feel. There is a positive and flexible attitude and the residents are always treated with the utmost respect. As a family member, I am made to feel very welcome
in the home and the staff always spare time to answer any questions I may have.

Reply from Dawn Newman, Home Manager at Moorland House

Thank you for your kind words. It is always a pleasure to care for the people who live in our service. My door is always open and good or bad comments are always welcome and as a team, we are always looking to improve the service.


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Review from Gill W (Daughter of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moorland House for Mum and I provided an ideal solution at a difficult time.
Overall the standard of care was excellent, I cannot praise them enough.
The support for Mum and I was amazing.
We were welcomed into the home and experienced a very calming, friendly, warm environment.
Nothing was too
much trouble.
Mum's stay was unfortunately cut short as we were intending making respite permanent.
What a fabulous team.
Thank you.

Reply from Dawn Newman, Home Manager at Moorland House

Thank you for your review; this means so much to the staff and residents who work and live in the Home. As a team, we strive to ensure that everyone is made to feel welcome. It's always a pleasure to care for everyone who lives in the Home and to support their family.


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Review from Sue (Daughter-in-law of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting this home for 12 years. My mother was a resident and now my mother in law is there and is very content. The staff are extremely helpful and cheerful - they know and care about all the residents.
The home is situated in a lovely Peak District village with numerous amenities and
spectacular views. Meals are home cooked and well thought out.

Reply from Dawn Newman, Home Manager at Moorland House

Thank you for your kind words. It is always a pleasure to care for people who wish to live in our service.


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Review from Andrew S (Son of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father died recently having spent his last five months at Moorland House.


My family are so grateful to the all the staff at Moorland House for looking after my dad and all of us so well. All the staff – care staff, kitchen, cleaning, laundry and maintenance, admin staff – are kind, welcoming

and professional.


We all felt ‘at home’ coming to Moorland House. It is easy just to pop in at any time of day and share a meal, activity or simply spend quiet time together. The staff will always change their schedule to suit visitors and you always get offered a cup of tea or coffee.


During Dad’s last hours and following his death everyone has been so helpful and considerate – I still pop in to have a chat.


Reply from Dawn Newman, Home Manager at Moorland House

Thank you for your kind words. It has been a pleasure to care for your dad. As a team, we aim to deliver a first class service and everyone is welcome at Moorland House. Your father was a true gentleman.


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Review from M B (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently a new management team took over and the process seems to have been handled well. The staff are very caring and seem to have the residents best interests at heart. The kitchen staff work hard to make mealtimes enjoyable and the residents are encouraged to eat together. The cleaning staff and
laundry staff do an excellent job. There is a good programme of planned activities and the residents religious and spiritual needs are also considered important. The local medical centre provides excellent medical support.

Reply from Dawn Newman, Home Manager at Moorland House

Thank you for the lovely review. As a team we strive to deliver an excellent service with the best interest of the people we have the privilege to support. This is their home and we like to believe this is an extended family.


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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Moorland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Moorland House is calculated as follows: ( (95 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 132 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorland House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (4)

Shirley

Shirley Reece-Johnson

Job Title: Home Manager

Joined: 2018

I have worked in the care sector since 1998 after completing my university studies. Initially working with Children in Care then I moved to working with older people and this is where my passion is. I have been part of the MHA team since February 2017 and worked at Queenswood in Nottingham first then moved to Moorland house 2018 and I love the home, residents and we are blessed to have a wonderful staff team. I am married to Bri and I have 2 sons Adam, Tim and 2 grandchildren Ophelia and Cosette and daughter in law Sophie. I live in Chesterfield and my interests are reading and watching dramas and movies this helps me to unwind. We recently adopted a dog (pug) called Alfie that we are trying unsuccessfully to train. I enjoy going on all types of holidays and spending time with my family and extended family.


Loren

Loren Rosebery

Job Title: Deputy Home Manager

Joined: 2018

I have been in the care industry for over 10 years now and worked in numerous care environments such as Residential, Assisted Living, Domiciliary and also training. Since the age of 21 I have always had a job role in a senior position. I have learnt a wide range of skills and knowledge in the care sector throughout the years, and I have always been passionate in providing the highest standards of person-centred care. The atmosphere is so warm and welcoming which to me, is what makes Moorland House so different to previous homes I have worked in. The staff team who I work alongside with are an absolute credit to the home and MHA as a whole. My favourite part of the job has always been interacting with the residents, hearing their individual stories or just simply seeing them smile. I have worked at Moorland House for over 2 years now and I’ve never been happier! Outside of work, I’m usually spending time with my 7 year old daughter and going on adventures together with our Labrador puppy, Harley.


Kirstie

Kirstie Thorsteinsson

Job Title: Administration Manager

Joined: 2003

I have worked at Moorland House in an administrative role for 17 years, being promoted to Administration Manager around 4 years ago. I am passionate about ensuring that residents and staff have the best possible experience of living and working at Moorland House. I think Moorland House is special, because we provide our residents with a ‘home’, not a Home. Our friendly family atmosphere is one of the first things that visitors to the home notice, and I am incredibly proud of that. Outside of work, I enjoy spending time with my grandchildren and walking in the beautiful local countryside with my two dogs, Nev and Aggie.


Susan

Susan Lamprell

Job Title: Home Chaplain

Joined: 2020

I started working here as a Chaplain in August 2020 and I had such a warm welcome from staff and residents. As part of my job role, I work alongside our amazingly talented Activity Coordinator getting involved in activities participating with residents and spending quality time with them all such as playing scrabble every Tuesday and also arts and crafts. I carry out a midweek service every Wednesday morning and also hold a prayer group every Friday morning. I am always available to talk to anyone, staff, residents, relatives as a listening ear. I spent over 20 years working for the NHS as a Pharmacy Technician in hospitals in London and Essex and more latterly at Sheffield Children’s Hospital. I am very involved at St. Thomas’ the local Anglican church where amongst other things I help lead the Home Bible Group for the older folk and help run ‘Young at Heart’ once a month where we get together for a cup of tea, a piece of cake and plenty of chat.