Moorland House

Station Road, Hathersage, Hope Valley S32 1DD
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9.7 71 Reviews
  • Moorland House, Hope Valley
Moorland House is a residential care home situated in the beautiful Hope Valley in the village of Hathersage. The home has 48 places providing residential care.

Residents enjoy en-suite rooms and pleasant views, being situated beside the Peak National Park, while also having their personal choice and independence respected as one of the core attributes of the Moorland House service.

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Care Provided by Moorland House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shirley Johnson (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (48)

Funding & Fees Guide for Moorland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,046 – £1,205
  • (these prices are only a guideline, please contact Moorland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Moorland House Reviews (71)

Total of 71, showing 61-71
9.7

Moorland House has a Review Score of 9.7 (9.689) out of 10, based on 11 reviews in the last 2 years. Over all time Moorland House has 71 reviews.

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  • 21
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Date Published

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5
11
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Review from Penny P (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In our experience, Moorland House provides a warm, comfortable and truly caring and loving environment where each resident is treated as an individual with respect and dignity. The atmosphere is one of happiness and security provided by wonderful staff who are always prepared to go the extra mile in
caring for the residents. This also includes the catering and maintenance staff who are equally dedicated. I cannot recommend Moorland House highly enough. My mother has been a resident for 11 years.

Reply from Dawn Newman, Home Manager at Moorland House

Thank you for your kind words. It is a privilege to care for our wonderful people who live in the home, and we take pride in ourselves on delivering a first class service at Moorland House. All the staff work hard in every department to create a homely environment take great pride in the homes welcoming atmosphere. I will be very proud to pass on your comments to the team.


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Review from Andrew C (Son of Resident) published on 26 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visited Moorlands initially I was impressed with the warmth of the staff. Since my mother has stayed at Moorlands I have been even more impressed. I do not know who is responsible for recruitment but they are clearly doing a great job. It is the attitude of the staff that is key in such a home
and in this Moorlands scores top marks.


There are many staff at Moorlands fulfilling a wide variety of roles, helping residents, wheeling them to meals, delivering meals to rooms, caring for every need, sorting out prescriptions, helping liaise with the NHS for hospital visits etc etc. I have found the Moorland staff to be both highly competent and very helpful.


The other thing I like about Moorlands is the relaxed atmosphere. Relatives are welcomed and everything is made easy. But I repeat, for me, the key to such a care home is the warmth of the staff and they get 10 out of 10 from me.


Reply from Michelle Chadwick, Home Manager at Moorland House

Thank you for your comments. We pride ourselves on the warm and relaxed atmosphere at Moorland House. Staff work hard to create a 'Home from Home' environment and take great pride in doing so every day. I will be very proud to pass on your comments to the team.


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Review from V A (Friend of Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live 110 miles away, I visited my friend over 2 days after she had been in the home for 6weeks. In the circumstances, I cannot rate all areas.
My friend seemed to have settled in nicely and seemed happy, her room was homely, with personal furniture and pictures etc...
Everywhere I saw was clean
and all the staff I had contact with were friendly and helpful.

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Review from James W (Son of Resident) published on 25 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Moorland House in October 2008 aged 89. In choosing a care home for my mother I had previous experience of my Father-in-law needing respite care over many years and had visited him in a number of homes they varied a lot.
I was shown round with no previous appointment and was impressed
with the cleanliness and friendly attitude of the staff there. It didn't feel like an institution but more like a home.
Initially, my mother didn't need nursing care just company and good food. Over the next 8 years as she aged, she gradually deteriorated choosing to spend more time in her room. The local GP and the staff didn't give up on her always trying to find ways to improve her quality of life.
She passed away on Christmas Eve 2016. Aged 97.
I can't speak highly enough of all the staff always kind, professional and cheerful. Moorland House is a lovely place. If I ever need a care home, I'd be happy to go into Moorland House. You can't get a better recommendation than that!

Reply from Michelle Chadwick, Home Manager at Moorland House

Thank you James for your lovely comments. We will all miss your Mum (especially her singing!). I will ensure that the review is displayed for all staff to see. Again thank you and take care. Michelle


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Review from G P (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Moorland House for the last five weeks of his life aged 100.
He received excellent care, everyone was very kind and caring, they treated him with dignity. We found it very a homely place to be.

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Review from Linda M (Daughter of Resident) published on 8 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my Mum was only at Moorland House for one week's respite care, I found it to be clean, friendly and very helpful with all aspects of her care. She enjoyed being able to have a bath again and loved the friendliness and humour of the care staff. The home is spacious, light and beautifully decorated
and overall has a homely friendly feel to it. The gardens are well maintained with plenty of seating areas and places to sit in privacy. On the strength of a one week only respite stay, I would highly recommend it.

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Review from Valeria T (Daughter of Resident) published on 22 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Moorlands for a few year now and she has had nothing but the best of care from all the staff from Care Home Manager to carers, nurses, and kitchen staff. It is a very friendly, caring, homely and well-run home. Sadly we have to move mum as her needs cannot be met any longer at Moorlands.
Thanks you to all the staff.

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Review from J J (Daughter of Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 94, moved into Moorland House for weeks ago. We cannot commend all the staff highly enough for their incredible patience, kindness, understanding and humour. As a whole family we have felt utterly supported and care for. We have never been afraid to ask for things and they have always
been so willing to provide. We must say a special tribute to the home manager who always seems to be calm, patient and organised. We cannot praise them enough.

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Review from Michael R (Son of Resident) published on 27 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A Christian caring community where each resident is encouraged and supported to be as independent as they wish or are able. Informal atmosphere and lovely grounds. Management always has time to discuss any concerns or issues.

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Review from Liz W (Daughter of Resident) published on 30 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who was blind, immobile and recently widowed, was in Moorland House for 9 months before she died. Throughout this time she was treated with dignity, sensitivity and genuine compassion. End of life care was exemplary: her wishes not to go into hospital respected, the nursing excellent, the
caring thoughtful and tender. The family were always made welcome, their wishes consulted, their needs considered. There was a sense that all staff were valued and played their part in creating the home's excellent atmosphere, from the manager to the handyman and cleaners, administrator, nurses, carers and chaplain: a tribute to the quality of the management. Beautiful setting and attractive, comfortable rooms, with a variety of activities provided and appetising meals.

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Review from Shauna C (Stepdaughter of Resident) published on 24 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Would recommend Moorland House. It has - Positive atmosphere; is Always clean, there is a High standard of care offered. All staff are Pleasant - being the nurses, care staff, and all administration. Good mix of activities and care given. There is an open door policy which means a drop in visit
can be conducted at any time at all, which is a positive sign that care is consistent.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Moorland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Moorland House is calculated as follows: ( (95 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 132 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorland House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Shirley

Shirley Reece-Johnson

Job Title: Home Manager

Joined: 2018

I have worked in the care sector since 1998 after completing my university studies. Initially working with Children in Care then I moved to working with older people and this is where my passion is. I have been part of the MHA team since February 2017 and worked at Queenswood in Nottingham first then moved to Moorland house 2018 and I love the home, residents and we are blessed to have a wonderful staff team. I am married to Bri and I have 2 sons Adam, Tim and 2 grandchildren Ophelia and Cosette and daughter in law Sophie. I live in Chesterfield and my interests are reading and watching dramas and movies this helps me to unwind. We recently adopted a dog (pug) called Alfie that we are trying unsuccessfully to train. I enjoy going on all types of holidays and spending time with my family and extended family.


Loren

Loren Rosebery

Job Title: Deputy Home Manager

Joined: 2018

I have been in the care industry for over 10 years now and worked in numerous care environments such as Residential, Assisted Living, Domiciliary and also training. Since the age of 21 I have always had a job role in a senior position. I have learnt a wide range of skills and knowledge in the care sector throughout the years, and I have always been passionate in providing the highest standards of person-centred care. The atmosphere is so warm and welcoming which to me, is what makes Moorland House so different to previous homes I have worked in. The staff team who I work alongside with are an absolute credit to the home and MHA as a whole. My favourite part of the job has always been interacting with the residents, hearing their individual stories or just simply seeing them smile. I have worked at Moorland House for over 2 years now and I’ve never been happier! Outside of work, I’m usually spending time with my 7 year old daughter and going on adventures together with our Labrador puppy, Harley.


Kirstie

Kirstie Thorsteinsson

Job Title: Administration Manager

Joined: 2003

I have worked at Moorland House in an administrative role for 17 years, being promoted to Administration Manager around 4 years ago. I am passionate about ensuring that residents and staff have the best possible experience of living and working at Moorland House. I think Moorland House is special, because we provide our residents with a ‘home’, not a Home. Our friendly family atmosphere is one of the first things that visitors to the home notice, and I am incredibly proud of that. Outside of work, I enjoy spending time with my grandchildren and walking in the beautiful local countryside with my two dogs, Nev and Aggie.


Susan

Susan Lamprell

Job Title: Home Chaplain

Joined: 2020

I started working here as a Chaplain in August 2020 and I had such a warm welcome from staff and residents. As part of my job role, I work alongside our amazingly talented Activity Coordinator getting involved in activities participating with residents and spending quality time with them all such as playing scrabble every Tuesday and also arts and crafts. I carry out a midweek service every Wednesday morning and also hold a prayer group every Friday morning. I am always available to talk to anyone, staff, residents, relatives as a listening ear. I spent over 20 years working for the NHS as a Pharmacy Technician in hospitals in London and Essex and more latterly at Sheffield Children’s Hospital. I am very involved at St. Thomas’ the local Anglican church where amongst other things I help lead the Home Bible Group for the older folk and help run ‘Young at Heart’ once a month where we get together for a cup of tea, a piece of cake and plenty of chat.