Nether Hall Care Home Ltd

Nether Hall Road, Hartshorne, Swadlincote DE11 7AA
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8.9 24 Reviews
  • Nether Hall Care Home Ltd, Swadlincote
Nether Hall Care Home provides people with a caring, friendly, home.

Trained staff care for people with dignity and respect at all times.

A variety of activities are available for residents to participate that suit their interests.

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Care Provided by Nether Hall Care Home Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Nether Hall Care Home Ltd
  • Person in charge
  • Joanne Mason and Joanna Szczepaniak (Home Manager)
  • Admission Criteria
    • private admissions, LA admissions, CHC admissions
    • Ages 58+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Nether Hall Care Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,197
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,200

  • fees are based on an assed needs basis
  • (these prices are only a guideline, please contact Nether Hall Care Home Ltd to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Advocate protected meal times and therefore request no visitors over the lunch time period and evening meal time- thank you


  • Parking

  • Minimal parking available on site


Nether Hall Care Home Ltd Reviews (24)

Total of 24, showing 1-20
8.9

Nether Hall Care Home Ltd has a Review Score of 8.9 (8.916) out of 10, based on 7 reviews in the last 2 years. Over all time Nether Hall Care Home Ltd has 24 reviews.

Overall Experience

  • 19
  • 4
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  • 0

Date Published

24
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Review from Claire H (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I am very disappointed with the level of care my mum received at Nether Hall Care Home, especially after the new management changed. One of many concerns was how the activities team treated her because her dementia was more advanced than other residents. She was often excluded from group activities
instead of being given appropriate support to participate. This was incredibly upsetting, as social interactions is so important for dementia patients. Additionally, I had to repeatedly remind the nursing staff about my mum's medical needs, which should have been managed properly without my constant intervention. This lack of attention to detail made me question the overall quality of care being provided. Families trust care homes to look after their loved ones with compassion and professionalism, but unfortunately, that was not our experience. I hope improvements are made so that other residents and families do not face the same issues.

Reply from Nether Hall Care Home, Manager at Nether Hall Care Home Ltd

Dear Claire, we apologise that your experience didn't meet your expectations and we are sorry you feel that the level of care was not correct for your mum. We take complaints and concerns very seriously at Nether Hall Care Home. Please contact the home and we will arrange for you to meet with the director to discuss your concerns.


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Review from Jennifer W (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Nether Hall in December 2023 after being admitted into hospital on 3 occasions and social services decided this was the best option.
She is so looked after and cared for. From the moment I walked through the door I knew she would be ok. All the staff are very friendly, helpful and respectful
not just to the people who stay here but to visitors. There is always something going on by the amazing activity team. The carers really care. I’m told that the food is amazing. When I go and see her I feel part of the “family”. You really can feel the love. If I was asked to choose a home for my mum I couldn’t have picked any better.

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Review from M H (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nether Hall is an exceptional Care/Nursing home. The management team, care staff, Kitchen/housekeeping and the wonderful activity team go above and beyond. The personal touch they offer is bespoke and having visited numerous other homes, nothing compares to Nether Hall. Mum was diagnosed with the onset
of Vascular Dementia and needed more care, she has settled so well and made some lovely friends.

Reply from Wendy Collington, Manager at Nether Hall Care Home Ltd

Thank you very much for your review and kind words - as the manager I am very proud of the team here, they genuinely do care for the residents and do whatever they can to make the residents happy.


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Review from S P (Daughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother's been a resident of Nether Hall Care Home for the last two years and I can honestly say, although this seemed an impossible decision at the time I have absolutely no regrets. My Mother is sadly affected by Alzheimer's Disease and is fully reliant on the Netherhall team of dedicated nursing
and care staff for all of her care needs. When my Mother first moved into the care home, she was sadly recovering from delirium and was requiring an extremely high level of care/support which without hesitation was offered by Nether Hall's lovely manager and her team. Since then, with continual patience, dedication and person-centered care my Mother's behaviours have settled and it's lovely to see the relationships she now has. I also need to mention how truly amazing the activity team are! These ladies are incredibly thoughtful and creative, spending time with each resident and engaging them in a wide range of individual/group activities on a regular basis. I can't thank the Nether Hall team enough!

Reply from Wendy Collington, Manager at Nether Hall Care Home Ltd

Thank you so much for your review. It has been a pleasure to care for your mum, such a lovely lady.


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Review from Stef N (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents moved into Nether Hall Care Home at the beginning of January 2023 and the care given to them has been exceptional. But since my mum's passing during February, we cannot thank the team enough for the love and support given to Dad. Plus, they certainly keep him occupied and engaged
in between family visits.

Reply from Wendy Collington, Manager at Nether Hall Care Home Ltd

Thank you for your response. Such a lovely couple and so much history to share about their lives together.


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Review from Margaret S (Stepdaughter of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care at Nether Hall is excellent. The staff are all very kind and caring, in fact, they are exemplary. My stepmother had been a resident for a number of years but sadly died in February. During her time in Nether Hall, she was looked after with dignity. On my visits to Nether Hall, she
always looked well cared for and the Home was always spotlessly clean. I really appreciated the video calls that the activities team facilitated so that, despite living several hundred miles from Nether Hall, I was able to have regular contact with my stepmother. The staff at Nether Hall were also very kind to me when my stepmother died, and talked to me on a video call and gave me reassurance that my stepmother's passing was peaceful and dignified. In fact, I can't thank the staff enough for their kindness and care over the years. I have no hesitation in recommending Nether Hall Care Home.

Reply from Wendy Collington, Manager at Nether Hall Care Home Ltd

Thank you for your review, it is very much appreciated, it was a pleasure to care for your step mum, such a lovely lady, we will all miss her.


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Review from J A (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Netherhall since August 2022. I haven't looked back after making that hard decision to move Mum, yet again. She settled quickly into its caring environment. I have been delighted with the care and consideration she receives at Netherhall, and very impressed with the
wide variety of activities available to all residents, even those who are confined to their rooms.
The staff are polite, cheerful and helpful. The home is bright, clean and has a very pleasant outlook. I would not hesitate to recommend it. Thank you to all the family at Netherhall and the hard work they put into caring for our loved ones.

Reply from Wendy Collington, Manager at Nether Hall Care Home Ltd

Thank you very much for your review- it is very much appreciated. We are all proud of the home here. It's a great staff team all round.


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Review from Sue G (Granddaughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say thank you to all the staff at the home. They have kept everyone safe this past year. Good news too that there are new owners and loads more staff in the home. Good luck for the future.

Reply from Wendy Collington, Manager at Nether Hall Care Home Ltd

Thank you for your review. We are currently in the process of decorating and refurbishing the home. The staff are working hard to provide all the care and support our residents need.


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Review from John W (Son of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that my father receives at Netherhall and would recommend the home to other families. The staff are very caring, friendly and helpful at all times. We have not had any adverse issues in the two years that my father has been a resident.

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Review from Peter P (Partner of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my last visit to Netherhall, I found it much the same as my previous visits, that it is a pleasant place to visit, warm and cozy, and the staff helpful and kind. It also was clean and tidy. I am not able to critique it in any form and should definitely recommend it to anyone seeking similar accommodation.

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Review from H A (Daughter of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my mum is receiving. Was impressed how well the new manager made contact with me on taking up her position at Netherhall. Any concerns I have are dealt with promptly and emails replied by return. All staff are friendly and caring and have been very understanding during this
very difficult time of lockdown.

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Review from D S (Niece of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have an excellent reputation which is why I wanted my aunt to come to you. I travelled from South Wales where I live the day after she was admitted. I have only visited a few times just before the lockdown when I had to come home. The staff that I have met, all seem very friendly and good at what
they do. Everywhere seems spotlessly clean and my aunt has a very nice room with a lovely outlook. I speak to my aunt every night on the phone and she has no complaints. Some things I cannot comment on because I have not been able to be there or see what is happening.

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Review from John O (Son of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home from home. Nothing too much trouble. All the staff is amazing. The food is amazing. I dot think any home could beat this home. it is one of the best. Staff and management very approachable and happy to help with anything if they can.

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Review from C L (Daughter of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from vascular dementia and when admitted to nursing care 12 months ago was in a very vulnerable and neglected state. The last 12 months at Netherhall have helped her to become settled and have seen her health improve because of the excellent standard of care she is receiving. It has
not been an easy journey but the staff have treated her with dignity and patience and always put her needs as a priority. Thank you!

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Review from A P (Daughter of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Netherhall hall for 9 years. She settled into Netherhall very quickly. As a family, we had had a few issues, but with management and staff, issues have been dealt with promptly. Over the last couple of years, there have been a lot of changes, all for the better, especially for the care
of Mum. We would like to take this opportunity as a family and in these difficult and testing times, to say a huge thank you to the Manager and her staff.

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Review from G H (Wife of Resident) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant. Well looked after. Treated with care.

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Review from Pauline D (Wife of Resident) published on 31 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean homely place. Staff amazing. Really good meals.

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Review from Mandy M (Daughter of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, friendly environment.
Very clean and homely.
The rooms are lovely, meals are great and nothing is too much trouble for the staff.

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Review from Lynne H (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are excellent and dad is very happy and comfortable in Netherhall.
Nothing is too much trouble and it is, to me, a great comfort and peace of mind knowing dad is so cared for.
Thank you to everyone at Netherhall for caring.

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Review from Angela P (Husband of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was diagnosed with liver cancer and was given 6 months to live. We were about to move and Netherhall had been recommended to me for possible respite. I couldn't have chosen a better place. The care and compassion of the staff is impeccable. Nothing is too much trouble. The food is excellent.
The compassion towards the family is amazing. My husband's words 'It's lovely here, I could easily spend my last days here'.

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Current Review Score: 8.9 (8.916)

Overview of Review Score

The Review Score of 8.9 (8.916) out of 10 for Nether Hall Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.566 for Nether Hall Care Home Ltd is calculated as follows: ( (66 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 83 Ratings = 4.566

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.35 Points relating to the number of positive Reviews for Nether Hall Care Home Ltd is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Nether Hall Care Home Ltd

What types of Care is Nether Hall Care Home Ltd registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nether Hall Care Home Ltd provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Nether Hall Care Home Ltd have?

There are 38 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Nether Hall Care Home Ltd?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nether Hall Care Home Ltd to the centre of Swadlincote?

1.5 mile(s) as the crow flies, distance by road may be significantly further.