Oaklands Care Home

238 North Street, Whaley Thorns, Langwith, Mansfield NG20 9BN
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8.0 18 Reviews
  • Oaklands Care Home, Mansfield
Oaklands Care Home is located in a beautiful part of Nottinghamshire close to the town of Mansfield, a large specially converted 36 bedded accommodation offering dementia, nursing, residential and respite care, as well as care for those with mental health needs.

At Oaklands Care Home, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms decorated in keeping with the character of the house.

Chefs pride themselves on knowing the tastes of residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs. The experienced home manager and members of staff ensure kindness is at the heart of everything they do.

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Care Provided by Oaklands Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 52 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Schizophrenia
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Samantha Cheetham (Manager)
  • Admission Criteria
    • Over 65
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Oaklands Care Home Reviews (18)

8.0

Oaklands Care Home has a Review Score of 8.0 (8.031) out of 10, based on 2 reviews in the last 2 years. Over all time Oaklands Care Home has 18 reviews.

Overall Experience

  • 13
  • 4
  • 0
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  • 0

Date Published

18
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Review from D L (Son of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is happy and cared for. Staff are fantastic, really polite caring and show the residents total respect. Nothing seems to be too much trouble, so glad we chose Oakland for my dad to spend his remaining years.

Reply from Samantha Cheetham, Manager at Oaklands Care Home

Thank you for this review, I shall pass your comments on to all the staff and it is a pleasure to care for your dad.


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Review from Richard T (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really hard-working, on occasions they looked understaffed due to being here, there and everywhere, I don’t know how they do it really. Always polite and pleasant. Sadly, my dad passed away in November 2023, and two particular members of staff were really supportive and actively encouraged
us to visit as many times as we could and to stay as long as we needed to. The staff really stepped up during those last few days and hours, checking on my dad and checking on us with friendly and comforting conversations, which really helped a lot, especially those last few hours. Two other members of staff were also brilliant, obviously not having gone through this before; we had questions which they answered, helping to make us understand what was happening, whether he was comfortable or what was next, etc. Overall, the staff really humbled me; they're so professional and have so much strength to work through those difficult times, making sure everyone involved is being thought about and comfortable.

Reply from Nic Ciobanu, Registered Manager at Oaklands Care Home

Dear Richard, we are very grateful for your kind words.
Kindest regards.


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Review from Marc B (Son of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into this home earlier this year after a rapid deterioration of Alzheimer's.
The management and staff can not do enough to help. They've made him feel at home and us very welcome.
My father's appearance can not be faulted; they make sure he's cared for and attend to his every need.
I
highly recommend this care home.

Reply from Samantha Cheetham, Manager at Oaklands Care Home

Thank you for this feedback, Marc; it is an absolute pleasure to care for your dad.


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Review from Debbie M (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to live at Oaklands Care Home in February this year after a long stint in hospital. As a family, we feel extremely lucky that mum has joined the Oaklands family. Every single member of staff has made the whole family feel so welcome: I do not need to worry about the care mum gets. Her room
is always spotless; she is always dressed well; she is so well looked after in every respect. We genuinely cannot thank everyone enough - you are all amazing!

Reply from Samantha Cheetham, Manager at Oaklands Care Home

Thank you for such a positive response, Debbie; it is a pleasure to look after your mum.


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Review from Jane T (Daughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The carers were excellent. My issues are with management who despite saying their policies are in line with government recommendations, they are not. Despite the Government saying quarantine was not required after visits out, I was told again and again that it was. I had to go above and speak to the
area manager to get this corrected. Government guidance allowed me to be an essential caregiver and two extra visitors should have been allowed as well. We were only allowed one extra contravening government guidance. When mum was on end of life, the GP prescribed morphine every two hours if needed. We requested meds when mum was showing signs of pain. This was most frequently every four hours. Two nurses accepted our word, two would not until they saw it for themselves. We did not ask unless we had seen pain signs. As it took twenty minutes to get the meds this needed to be at the first sign, not once the pain was strong. The manager misinformed us about mum on a few occasions.

Reply from Samantha Cheetham, Manager at Oaklands Care Home

Thank you again for your further review. I am sorry that you felt that the Company policies contravened government guidance but I do not personally devise the policies but can assure you they are all in line with current updates. At the time you requested to take your mum home, the government guidance did state that isolation should take place afterwards. Regarding visiting around the end of life, there is no specified number of visitors and there were often 3 visitors with you in the bedroom and this was never raised as an issue. As the manager, no incorrect information was given to you at any time. I feel that the most appropriate action for you would be to follow the complaints procedure with the home so this can be addressed in a professional manner so your issues can be addressed and a formal response given outside this forum.


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Review from Abigail G (Granddaughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Grandmother receives is phenomenal. This home is filled with love and laughter, with a care team of people who are passionate about caring for people. My grandmother is always clean, well cared for and happy, as a family we couldn’t wish for better. The facilities and activities available
are brilliant, and the team are so creative and understanding. My Grandmother is treated with dignity and respect and despite her dementia feels settled and at home in the Oaklands. Would not want her to be anywhere else!

Reply from Samantha Cheetham, Manager at Oaklands Care Home

Thank you for this review. It is an absolute pleasure to care for her.


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Review from Jane G (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been lucky enough to be a resident here for the past year. I can’t recommend it highly enough. The lengths the management and staff have gone to are amazing as we only had a couple of weeks before lockdown started so didn’t have time to take many belongings in. One day the manager asked me
to email lots of family photos through for Mum and together they laminated them to make her a photograph album. She even sent me a video of Mum looking through them! The home have always maintained regular contact throughout lockdown and I was so overwhelmed when I could finally visit just how happy, content and well cared for she looked. I never have concerns about my mum at all as I firmly believe she has the best care possible.

Reply from Samantha Cheetham, Manager at Oaklands Care Home

Thank you so much for your review, Jane. It is a pleasure to look after your mum and she is very settled and happy with us.


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Review from Alison B (Goddaughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My godmother has been a resident of the Care Home for 5 years. She is well looked after by the caring staff who have helped her continue to live as full a life as possible even with dementia. My godmother is very happy despite all of the challenges that her illness presents and that is largely down
to the staff in the home as well as the residents. It has been a difficult year for all concerned but the staff and management have put all safeguards in place to protect all of the residents from Covid; well done to you all with grateful thanks.

Reply from Samantha Cheetham, Manager at Oaklands Care Home

Thank you for this review, it is nice for all of us to feel appreciated by you and a pleasure to care for your godmother.


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Review from Roger B (Friend of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is truly wonderful from the manager to the admin staff, the carers, maintenance man, in fact, everyone who works here is fantastic. I have a friend who has developed severe dementia and was seriously ill and luckily I made contact with the manager and without hesitation, she visited him
in hospital and assessed my friend and invited him into their family at the home, this saved his life and has given him a quality of life he once had again. I cannot thank the total members of staff for the wonderful job they are doing at such difficult times, nothing is too much trouble for them. I have had lockdown like most people, but the home has produced a bubble which allows me 15 minutes live visits every week which means so much to my friend as I am the only person outside the home he remembers and the person who supervisors these visits even rings me to make sure I remember my visit, thank you mate. I am kept updated with my friend's medication and his diet. Thank you.

Reply from Samantha Cheetham, Manager at Oaklands Care Home

Thank you so much for this Roger. It makes us all proud to know you appreciate all the love and care we provide.


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Review from Alison T (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff employed at Oaklands are always helpful and actually do seem to care about the residents, they have always been very friendly towards visitors and get to know them and take an interest in the whole family, both the visitors and residents. They have made visiting possible recently in what are
very difficult circumstances due to COVID, and prior to that offered video calls so that we could keep in touch with our Dad, which can’t have been easy for them trying to fit in these extra tasks. The management always seems to be hands-on and are involved in the day to day care of the residents, and not just behind a desk. The food is very good and offers a choice daily to cater for all needs, and the members of staff serving the food know the residents by name and are very friendly towards them. Overall the care home offers a safe and secure environment for our loved ones, with caring staff, which gives the relatives peace of mind that they are being well looked after.

Reply from Samantha Cheetham, Manager at Oaklands Care Home

Thank you Alison for this, it's nice to be appreciated and it's a pleasure to care for everyone here.


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Review from Marcia A (Mother of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring staff who have worked extremely hard through these hard times. They have gone beyond the realms of duty. It is a hard decision when choosing a residential home for your loved ones but I would highly recommend Oaklands and their lovely staff.

Reply from Samantha Cheetham, Manager at Oaklands Care Home

Thank you for leaving this lovely review for us.


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Review from Annette D (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at the home have great care and compassion for the residents and view it as the residents' home, not their workplace. It is a wonderful feeling knowing that my step mum gets the love and care she needs. Due to her complex needs, we couldn't give her that and it was a huge and very difficult
decision to make for my Dad. Staff at Oaklands treat her with respect and compassion and meet her every need. We have trust in and respect for the staff of Oaklands.

Reply from Samantha Cheetham, Manager at Oaklands Care Home

Thank you for leaving this lovely review for us, it is most appreciated.


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Review from Peter (Husband of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident of Oakland's for very nearly 4 years during this time she has been looked after extremely well. I find that the staff are very caring and extremely patient with those that are in need of shall we say extra care. My wife is so very settled and with the way she reacts to the
staff she really feels at home. The food is very good and the accommodation is reasonable. My wife is always clean and tidy, her clothes are always kept clean. The activities have improved greatly and you only have to look at the videos to see what an effect it is having. The visiting area that has been built is a great job and it is fantastic to be able to see our loved ones in person as it makes us feel better.

Reply from Samantha Cheetham, Manager at Oaklands Care Home

Thank you for this Pete, it is most appreciated. It is a pleasure to care for everyone here at Oaklands and we treat them as our family.


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Review from Brian E (Husband of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am sure I can speak of the total admiration and gratitude of both myself, our children and grandchildren who have visited Oaklands since my wife was admitted in November.
We do miss visiting her since lockdown but accept the need to also do our bit to keep Oaklands clear of covid 19 and follow closely
any directives we are given.
I cannot thank you all enough for the constant caring attitude and attention to my wife's needs. We could not expect more.
Also for the friendly reception on the telephone and indeed when visiting in person. We feel like friends of Oaklands.
A special and extra effort was made setting out our anniversary lunch in February.
Many thanks again, this is typical of all the staff's attention to detail.
Sincere thanks again.

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Review from T S (Friend of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and loving towards the residents. The general atmosphere in the home is friendly, compassionate and relaxed.

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Review from Joan H (Wife of Resident) published on 22 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Oaklands for 22 months and I have always been impressed with the care and professionalism of the staff. They are kind to both my husband and myself and I have nothing but praise for them all there. I would recommend this home to my family, friends and anyone that mentions the
home. The staff go out of their way to make the residents and their families feel at home and valued.

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Review from N L (Husband of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakland's Care Home is a very lovely nursing home my wife lived there for 8 years.
The staff there are so welcoming to everyone no job was ever too big for them.
I would highly recommend to anyone that is looking for continued care.

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Review from Mary C (Wife of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Oaklands about two months. I and the family find the overall standard good. All staff are helpful. Clean rooms, food, and drink are good. Safety and security are good.

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Current Review Score: 8.0 (8.031)

Overview of Review Score

The Review Score of 8.0 (8.031) out of 10 for Oaklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Oaklands Care Home is calculated as follows: ( (15 Excellents x 5) + (6 Goods x 4) ) ÷ 21 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.317 Points relating to the number of positive Reviews for Oaklands Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 2 Positive Reviews ÷ 10.4 = 0.192

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Oaklands Care Home

What types of Care is Oaklands Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oaklands Care Home provide?

Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Oaklands Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Oaklands Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is Oaklands Care Home to the centre of Mansfield?

6.2 mile(s) as the crow flies, distance by road may be significantly further.