My mum is extremely well cared for. Her room is always fresh, clean and tidy
Dawn H (Daughter of Resident)
Can't give this home enough praise, it's clean, very pleasant and staff are the best I have seen
David S (Great-grandson of Resident)
I can't speak highly enough of the staff the dignity showed to my grandma. The staff are polite
Jessica B (Granddaughter of Resident)
The Old Vicarage has a Review Score of 9.8 (9.809) out of 10, based on 22 reviews in the last 2 years. Over all time The Old Vicarage has 90 reviews.
Review from Jane C (Daughter of Resident) published on 6 January 2025
Submitted via Website •
Report
Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage
Thank you for taking the time to leave a review for The Old Vicarage. We are so pleased to hear that you find our home to be fantastic and that you found our team to be hard-working, diligent and kind. Thank you for your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C P (Daughter of Resident) published on 3 December 2024
Submitted via Website •
Report
Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage
Thank you for taking the time to leave a review for the Old Vicarage Care Home. We are so pleased to hear our team went way beyond to help with your father's needs and that you have found our home to be a spotless place, with excellent food choices and plenty of entertainment and days out to suit everyone. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul B (Son of Resident) published on 29 October 2024
Submitted via Website •
Report
Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage
Thank you for taking the time to leave a review for The Old Vicarage. We are thrilled to hear your mother has received exceptional care from the team. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue H (Daughter of Resident) published on 23 August 2024
Submitted via Postal Card •
Report
Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage
Thank you for taking the time to leave a review for The Old Vicarage Care Home. We are so pleased to hear that the care that both your dad and your family received was outstanding. The our team were compassionate, respectful and attentive, and really did go the extra mile, treating everyone with dignity, and recognising each person as an individual. Thank you for your recommendations.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey W (Daughter of Resident) published on 16 August 2024
Submitted via Website •
Report
Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage
Thank you for taking the time to leave a review for The Old Vicarage Care Home. We are so pleased to hear that during your dad's stay you felt the care he received was excellent and that he was treated with dignity and respect. He will be missed by everyone here at The Old Vicarage. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Angela A (Daughter of Resident) published on 16 August 2024
Submitted via Website •
Report
Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage
Thank you for taking the time to leave a review for The Old Vicarage Care Home. We are so pleased to hear that your Mum and Dad have settled in and are enjoying the varied choice of food and entertainment. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C C (Daughter of Resident) published on 14 August 2024
Submitted via Website •
Report
Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage
Thank you for taking the time to leave a review for The Old Vicarage. We are thrilled to hear that your mum absolutely loves life at The Old Vicarage and that you feel she looks so well and cared for. We are so happy that you are glad you chose our home for your mum and you can go home after visiting her, knowing that she's in good hands. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jenny W (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card •
Report
Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage
Thank you for taking the time to leave a review for the Old Vicarage Care Home. We are so pleased to hear that you have been delighted by every aspect of your Mum's care and that you feel your Mum is thriving at the Old Vicarage. Thank you for your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B M (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card •
Report
Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage
Thank you for taking the time to leave a review for the Old Vicarage. We are so pleased to hear that our whole team treated your Mother with the love, care, and kindness she deserved. She will be sadly missed. Thank you for your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Son of Resident) published on 11 March 2024
Submitted via Website •
Report
Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage
Thank you for taking the time to leave a review for the Old Vicarage. We are so pleased to hear that you feel your mum's needs are met with the utmost respect and that the team goes above and beyond. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Emma F (Daughter of Resident) published on 7 March 2024
Submitted via Website •
Report
Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage
Thank you for taking the time to leave a review for The Old Vicarage. We are so pleased that you found our home to be friendly and professional. Thank you for your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Son of Resident) published on 29 January 2024
Submitted via Website •
Report
Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage
Thank you for taking the time to leave a review for The Old Vicarage. We are so pleased to hear that Mum settled in well and that she was able to make some lovely friends during her time at our home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jayne W (Sister of Resident) published on 29 January 2024
Submitted via Website •
Report
Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage
Thank you for taking the time to leave a review for The Old Vicarage. We are so thrilled to hear your kind words and that you feel the care from the staff is wonderful, they are attentive in every way.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clare W (Daughter of Resident) published on 29 November 2023
Submitted via Website •
Report
He relaxed when he arrived at the Old Vicarage because he knew he was in safe hands and he loved that the staff had time to chat and be attentive towards him. He loved the excellent food too!
The atmosphere was homely and welcoming, with lots of staff about. The manager's door was always open, which I appreciated.
I was so happy that my dad was at the Old Vicarage when he passed away, in the warmth of that 'family' environment. The staff helped me through all that with kindness and compassion. Thank you so much Old Vicarage, for everything!
Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage
Thank you for taking the time to leave a review for the Old Vicarage. We are so pleased to hear that from the first moment, your dad was able to enjoy the caring, friendly, and professional approach of the team as well as the excellent food. It is lovely to know that he felt safe and relaxed during his time at our home and he will be sadly missed by all. Thank you for your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nichole M (Daughter of Resident) published on 18 September 2023
Submitted via Website •
Report
Reply from Charlotte Mantle, Marketing Assistant at The Old Vicarage
Thank you for taking the time to leave a review. We are so pleased to hear that you feel your mum is treated with kindness and respect and that she is particularly enjoying the desserts. Thank you for your kind words and for recommending The Old Vicarage.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E F (Wife of Resident) published on 2 August 2023
Submitted via Postal Card •
Report
Reply from Charlotte Mantle, Marketing Assistant at The Old Vicarage
Thank you for taking the time to leave The Old Vicarage Care Home a review. We are so pleased to hear your are happy with the level of care provided to your Husband during his time with us – he will be missed by everyone.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter K (Brother of Resident) published on 30 May 2023
Submitted via Postal Card •
Report
Reply from Charlotte Mantle, Marketing Assistant at The Old Vicarage
Thank you for taking the time to leave a review. We are so pleased to hear that you feel all our residents are well cared for. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark K (Son of Resident) published on 18 May 2023
Submitted via Postal Card •
Report
Reply from Charlotte Mantle, Marketing Assistant at The Old Vicarage
Thank you for taking the time to leave a review. We are so pleased to hear that you are happy with your choice of care home for your dad. Thank you for your kind words and for choosing The Old Vicarage.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Deborah G (Daughter of Resident) published on 11 May 2023
Submitted via Website •
Report
Reply from Charlotte Mantle, Marketing Assistant at The Old Vicarage
Thank you for taking the time to leave a review. We are so pleased to hear that your dad has settled in and you can see your Dad personality and sense of humour returning. Thank you for your kind words and for choosing The Old Vicarage.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jeanette B (Daughter of Resident) published on 28 April 2023
Submitted via Website •
Report
Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage
Thank you for taking the time to leave a review for The Old Vicarage. We are so pleased to hear that your mum is happy and enjoying an enriched quality of life. Thank you for attending our Easter event and we hope to see you at more events in the future. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.809) out of 10 for The Old Vicarage is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.809 for The Old Vicarage is calculated as follows: ( (228 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 262 Ratings = 4.809
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Old Vicarage is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Jun 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2022
With an extensive background in care, my passion is to enhance and enrich our resident's quality of life and ensure the Old Vicarage is a superb place to live or work.
Job Title: Mobility Assessor
“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”
Job Title: Hospitality Manager
Joined: 2021
“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at the Old Vicarage. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”