The Old Vicarage

Stretton Road, Clay Cross, Chesterfield S45 9AQ
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9.8 90 Reviews
  • The Old Vicarage, Chesterfield
The Old Vicarage is a family-run, award-winning care home providing affordable quality care in Clay Cross, Derbyshire.

The friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life.

Dementia care is supported with sensory areas, reminiscence activities and memory boxes. A minibus means residents frequently get out and about on day trips to places of local interest.

Set within almost two acres, beautifully converted and including a modern extension, the Old Vicarage has a range of large, comfortable, mostly en-suite bedrooms and spacious communal lounges.

Tasty meals are served in dining rooms overlooking the mature sensory gardens, which also have a shaded patio seating area and an aviary.

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Care Provided by The Old Vicarage

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jordele Folkes (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 2

Funding & Fees Guide for The Old Vicarage

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Old Vicarage Reviews (90)

Total of 90, showing 21-40
9.8

The Old Vicarage has a Review Score of 9.8 (9.809) out of 10, based on 22 reviews in the last 2 years. Over all time The Old Vicarage has 90 reviews.

Overall Experience

  • 79
  • 10
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Date Published

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7
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Review from H K (Daughter of Resident) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum had two weeks respite. I visited 4 times and every time raised concerns about her legs swelling and the leaking after the first week. District Nurses were sent for. Her legs were never raised high enough to help with the swelling and her support socks were not put on her legs at the start of
her stay. This is basic care which I thought you should receive when paying over a £1000 a week? Now she is home after 3 days her legs have stopped leaking and her legs are back to normal. District nurses have discharged her. Please think twice when choosing this care home.

Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage

Thank you for taking the time to leave a review. We appreciate your feedback as we take customer satisfaction very seriously to allow us to improve our service for our residents.
Our new Home Manager has been in contact with you and explained that we would like the opportunity to better understand the concerns and address the issues you have raised.
We are truly sorry for the inconvenience and hope that once we have resolved the issues you mentioned, you will feel confident in choosing or recommending The Old Vicarage Care Home again, in the future.


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Review from Nicole J (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home, care, staff and food.

Reply from Charlotte Mantle, Marketing Assistant at The Old Vicarage

Thank you for taking the time to leave a review. We are so pleased to hear that you find the home, team and food amazing. Thank you for your kind words.


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Review from J D (Daughter of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved my mum here from another care home which I was unhappy with. The Old Vicarage is a massive improvement with a full activity programme and excellent care. My mum now looks clean and well dressed for the first time in three months, she has participated in more activities in two weeks than she did
sat in a chair sleeping over three months in a previous place. Clean home and rooms with a personal touch.

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Review from S L (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in The Old Vicarage for nearly a year now. He is settled and very happy and made loads of new friends. The management and staff are excellent, very professional, friendly and kind. The home is bright and clean with lovely rooms and gardens. There is always a good selection of activities
and trips out which my dad particularly loves. I would definitely recommend the home to anyone and would like to thank all the amazing staff who work there.

Reply from Charlotte Mantle, Marketing Assistant at The Old Vicarage

Thank you for taking the time to leave The Old Vicarage a review. We are so pleased to hear that your dad is happy at our home and enjoys socialising with his friends each day. Our residents are at the heart of the care we provide and we love seeing the different friendships blossom between residents; our team pride themselves on ensuring our home is ‘a super place to live or work’. Thank you for your kind words.


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Review from Les B (Son of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Vicarage has looked after my mum for two years. They have been excellent and Mum has really settled well. The carers really do care, as does the management. I cannot fault anything and am very glad we chose here for Mum.

Reply from Charlotte Mantle, Marketing Assistant at The Old Vicarage

Thank you for taking the time to leave The Old Vicarage a review. We are so pleased to hear that your mum has settled in well to our home and you are happy with the standard of care we provide. Our team pride themselves on making our home a superb place to live or work. Thank you.


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Review from Caroline A (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new management and staff have been excellent to my mum. Nothing is too much trouble. Unpacking new items for Mum's bedroom that were put up straight away by maintenance. If Mum doesn't eat her meals, alternatives are given until she eats and this is wonderful. Her clothes are now labelled up very
well, ironed and nicely washed. Laundry has improved so much and we are very grateful. As of October 2022, we are very happy with the service provided to my mum.

Reply from Charlotte Mantle, Marketing Assistant at The Old Vicarage

Thank you for choosing The Old Vicarage Care Home for your mum and for taking the time to leave a review. We are so pleased that you are happy with the support and level of care your mum is receiving and that the team at The Old Vicarage have been excellent. Our team prides themselves on ensuring that our home is a superb place to live or work. Thank you for your kind words.


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Review from K R (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming and caring atmosphere and staff. Lots of activities and comfortable rooms. Great support.

Reply from Charlotte Mantle, Marketing Assistant at The Old Vicarage

Thank you for taking the time to leave The Old Vicarage a review. We are so pleased to hear you are happy with the level of support our team provide and that you feel welcome each time you visit our home. Thank you.


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Review from Janice B (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My beloved father passed away in November 2021, he had been a resident at the Old Vicarage Care Home for nearly 4 years. During those 4 years, a lot of the staff got to know my father well and they genuinely cared for him. I would like to thank our new manageress for the compassion and respect she gave
my father and myself. A big thank you as well to all the staff that cared for him.

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Review from Susan B (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Vicarage has been excellent with the provision of care for my mother. Their commitment from assessment to welcoming her and attention to detail has been wonderful, particularly at such difficult times. It is particularly helpful when telephoning or visiting that all staff are very knowledgable
about Mum and her needs and this is very impressive. The administrative staff were so helpful and efficient in processing the necessary information required and giving me advice and answering any questions I had.
The Old Vicarage is impressive and welcoming, the staff are committed and very caring. The activities and social occasions are so interesting and valuable to everyone. The photographs are lovely - to see everyone enjoying the huge range of activities. Well done to all the staff - this is a superb residence.

Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage

Thank you for taking the time to leave us a review. We are always very pleased to hear that you and your mum feel you have been supported from the beginning and that you feel you are receiving a good level of communication from a committed and caring team.


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Review from R H (Friend of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Vicarage is a very professionally run care home, the manager is very attentive and understands the needs of all the residents and will always go above and beyond her duties. The staff are all very friendly and caring and nothing is too much trouble for any of them. They are all very hardworking
and are very attentive to the needs of all of the residents. The activity programme is very well organised and always filled with new ideas and there is always something for everyone to engage in. I visit the home regularly and I am always made very welcome and always kept up to date. It's great to see happy residents, knowing also they are in safe hands. Thank you, to all management and staff for making it a lovely place to be for the residents.

Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage

Thank you for taking the time to leave us a review. We are so pleased to hear you are happy with the level of service and communication you receive and that you feel our activities program is varied and inclusive.


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Review from J B (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the home is very caring to my mum. Staff are helpful and kind. The social media is good, which I enjoy following for seeing all the wonderful activities you do with the residents, especially whilst we are not able to visit in person, and it is nice that I have seen my mum in photos. I have
regular contact with the home, who keep me updated about Mum.

Reply from Maree Leadbeater, Marketing Manager at The Old Vicarage

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.


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Review from M W (Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so comfortable.

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Review from Irene S (Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is great.

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Review from J O (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in on respite and loved it that much is now a permanent resident.
Mum has so much fun and has made friendships with many other residents.
Thank you to all staff for making my mum smile again!

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Review from J B (Nephew of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Vicarage is a lovely home. The staff and new management are happy and friendly. You can see how happy and well looked after the ladies and gentlemen are that live at The Old Vicarage. I really couldn't find a better home.

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Review from Jade C (Granddaughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt very at ease thought the pandemic as I new my nan would be being highly looked after. The staff are amazing, and it is a lovely care home. The activities the staff do with the resident are very enjoyable. Very clean inside the home.

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Review from Carol W (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m really happy with the love, dignity and care my mum received during the two years she lived at The Old Vicarage care home.
Mum was more contented living there than I had seen her for quite some time.
I live in the USA but could rest knowing that Mum had everything she needed and was well looked
after. The staff are really friendly and kept me updated through email and phone calls. The home is clean and well maintained, and the homemade food looked good.

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Review from G H (Daughter-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely warm and welcoming atmosphere. People are cared for. A variety of lounges to choose from quiet - activities. I personally feel assured that great care is being given so do not worry about any issues.

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Review from Ruby F (Goddaughter of Resident) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My godfather was in The Old Vicarage for Respite care just after Christmas and New Year. I went on a couple of occasions to see him as we all did to keep his spirits up but actually he was very happy staying there anyway. The care staff work flat out (could do with an extra a pair of hands at times)
to make sure residents get the care they need. It’s a very busy home and I guess the residents can be demanding but the staff seemed to have it in control. The manager seemed friendly and proactive. As a family, we would use The Old Vicarage again if we needed to.

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Review from Z L (Friend of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm always impressed when I visit my friend's mother with her at this home. It has a lovely feel and the staff seem very friendly. There's always an activity going on and it's spacious. Last time I went they had done separate dining rooms which looked great! My friend's mother seems very happy here.
I have known her years so it's nice to see her settled.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for The Old Vicarage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for The Old Vicarage is calculated as follows: ( (228 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 262 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Old Vicarage is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (26)

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Meet the Team (3)

Jordelle

Jordelle Folkes

Job Title: Home Manager

Joined: 2022

With an extensive background in care, my passion is to enhance and enrich our resident's quality of life and ensure the Old Vicarage is a superb place to live or work.


Catherine

Catherine Lock

Job Title: Mobility Assessor

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at the Old Vicarage. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”