My mum is extremely well cared for. Her room is always fresh, clean and tidy
Dawn H (Daughter of Resident)
Can't give this home enough praise, it's clean, very pleasant and staff are the best I have seen
David S (Great-grandson of Resident)
I can't speak highly enough of the staff the dignity showed to my grandma. The staff are polite
Jessica B (Granddaughter of Resident)
The Old Vicarage has a Review Score of 9.8 (9.809) out of 10, based on 22 reviews in the last 2 years. Over all time The Old Vicarage has 90 reviews.
Review from M P (Godson of Resident) published on 27 June 2017
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Review from Dennis W (Husband of Resident) published on 1 June 2017
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Review from G B (Son-in-law of Resident) published on 16 March 2017
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Review from T B (Daughter of Resident) published on 16 March 2017
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Review from Christine B (Daughter of Resident) published on 16 March 2017
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Review from David L (Son of Resident) published on 8 December 2016
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Review from R T (Nephew of Resident) published on 28 June 2016
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Review from Maria H (Daughter-in-law of Resident) published on 24 June 2016
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Review from Alison M (Daughter of Resident) published on 16 June 2016
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Review from Michael S (Son of Resident) published on 16 June 2016
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The Review Score of 9.8 (9.809) out of 10 for The Old Vicarage is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.809 for The Old Vicarage is calculated as follows: ( (228 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 262 Ratings = 4.809
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Old Vicarage is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Jun 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
With an extensive background in care, my passion is to enhance and enrich our resident's quality of life and ensure the Old Vicarage is a superb place to live or work.
Job Title: Mobility Assessor
“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”
Job Title: Hospitality Manager
Joined: 2021
“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at the Old Vicarage. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”