Spencer Grove Care Home

Springwood Gardens, Belper DE56 1RT
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10 98 Reviews
  • Spencer Grove Care Home, Belper
Spencer Grove has recently been rated ‘Outstanding’ by CQC – February 2020. The home provides unique facilities with the very best in comfort and care in a stimulating environment. Spencer Grove provides nursing and residential care and offers both long-term and short-term (respite) care.

All bedrooms offer en-suite facilities (some including wet room shower) and can be furnished to suit the needs of the residents. Spencer Grove also has residential 'Care Suites' - offering all the benefits of residential care but contained within a beautifully appointed apartment, most with stunning, elevated views of the surrounding landscape.

For those with a love of the great outdoors the beautiful south-facing rooftop gardens provide stunning views across the Derbyshire countryside and offer a wonderful place to relax.

But the heart of Spencer Grove is its people. Staff receive extensive training so that they can deliver the best service to residents. Many have NVQ Level 2 diplomas in health and social care and also receive specialist training in end-of-life and dementia care.

Their activity co-ordinators work alongside residents to design a varied programme of activities including armchair exercise classes, painting and crafts and pampering days. Spencer Grove Care Home has an onsite hair salon and twice-weekly visits from a local hairdresser. The home also has a chiropodist who visits every eight weeks.

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Care Provided by Spencer Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Samantha Annable (Registered Home Manager)
  • Admission Criteria
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (66)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2016
    • Number of floors: 4

Funding & Fees Guide for Spencer Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is open and no appointments are required. However, if you wish to speak to the Home Manager who arranges all admissions, she is available Monday - Friday 9am -5pm. The home also has a Deputy Manager and a Clinical Lead who are available to assist with queries.


  • Parking

  • Restricted onsite parking available.


Spencer Grove Care Home Reviews (98)

Total of 98, showing 1-20
10

Spencer Grove Care Home has a Review Score of 10 (9.954) out of 10, based on 55 reviews in the last 2 years. Over all time Spencer Grove Care Home has 98 reviews.

Overall Experience

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Review from Martyn B (Friend of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't recommend the home enough. The staff treat people with dignity and the support is excellent. The place is always very clean with lots of activities happening. My friend has been in the home now for 3 months and is now enjoying a better quality of life, thank you Spencer Grove.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for taking the time to leave us such a thoughtful and kind review of our home. We're pleased your friend has settled so well.


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Review from Gillian H (Wife of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the home is very good, the staff are very caring and understanding towards the residents and visitors and are always very helpful when needed. The facilities are good, very well maintained and clean and are always very warm and cosy.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for taking the time to leave us a review of our home and care.


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Review from Paul S (Son of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After much searching and research, my wife chose Spencer Grove Care Home for her mother. Having personally visited the home, I am impressed at the genuine care, respect and attention given by all of the staff to all of the residents. All areas of the home are clean and cared for.
Residents, along
with their visitors enjoy a full schedule of activities, including entertainment from singers, crafting, painting, darts and visits from a local chaplaincy, to name but a few. A full schedule of activities is posted throughout the home on a monthly basis. This helps family and friends to plan our visits and join in with the activities.
The food always looks and smells good with residents having a good choice for each meal. The home has a well-maintained roof garden which my mother-in-law, along with many of the residents, enjoys visiting and is able to help plan and maintain in the warmer weather.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for taking the time to leave us a review.


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Review from B L (Daughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are delightful and always willing to go the extra mile in the care of the residents. Nothing is too much trouble. Very happy with the quality of care provided. The activities provided are frequent and well thought out to engage with the residents, and visitors alike, along with social events throughout
the year. The food always appears appetising and you even get a lovely cake on your birthday. It is very reassuring to know that your loved ones are so well looked after.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for taking the time to leave us a review.


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Review from Liz H (Sister of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my relative has been a resident in Spencer Grove I can't speak highly enough of the care and compassion that has been shown to him. Every member of staff has been exceptionally friendly to him despite his complex needs and not speaking very well. Nothing is too much trouble and all
his needs have been met even offering him alternative food that is not on the menu.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for taking the time to leave such a thoughtful review.


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Review from Sally P (Granddaughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous staff, kind and caring and welcoming to my grandmother and our family. Feel comforted to know she is being well looked after. There are good activities on, and the staff seem to genuinely care about the residents, and their relatives which is lovely. Thank you all at Spencer Grove Care Home.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you Sally for your review. We're pleased Grandma is settled, comfortable and happy here. We really enjoy welcoming you all as our extended family.


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Review from A M (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Comprehensive programme of activities. Caring, efficient staff. Good, tasty, nutritious food. My dad is very well looked after.
The senior staff have been kind and helpful to us as a family, answering our questions and guiding us.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for taking the time to leave us a review. Thank you for your kind words, we're so proud of the team we've developed here and welcome relatives to ask us questions. I'm so pleased Dad is happy with his care.


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Review from Hope F (Granddaughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Spencer Grove Care Home enough, it really is a home from home. The staff are great, nothing is ever too much trouble, they are all so friendly and welcoming. My grandma loves the variety of food, especially when the have a theme and visiting the bar! All rooms are kept clean and spotless.
Would 100% recommend, keep up the fabulous work!

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you Hope for reviewing us. We're proud of our facilities and love encouraging our residents to use them. We love that grandma is enjoying the food and our themed events.


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Review from J R (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Spencer Grove Care Home for a couple of years and they couldn't have been more supportive and attentive. Even through very tough times they have adapted to my mum's needs and made sure she has had a safe, friendly home to live in. I always am grateful for the piece of mind
knowing she's well looked after. All the management and staff are just fantastic. Thank you

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for taking the time to leave us a review, and for your kind words.


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Review from Audrey B (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Spencer Grove Care Home are truly wonderful in the care and support they give to all residents and their families.
My mother has had a new lease of life now she is the home, she is no longer lonely and feels safe and well looked after. She particularly enjoys the many and varied activities
that are available.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you so much for being kind enough to review our home, we're so pleased Mum loves the activities and entertainment. We love joining in with her.


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Review from L F (Daughter-in-law of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Spencer Grove Care Home are so very friendly and look after my mother in law so amazingly. The home itself is always spotless and they've made her room extremely cosy. The meals they serve are always well presented and very appetising. We always know she's being well looked after, thank
you.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you so much for taking the time to leave us a kind review of our home.


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Review from A F (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about Spencer Grove Care Home is really good. The support, food and activities provided by Spencer Grove are first class and nothing is too much trouble for the staff. Residents feel secure and cared for and safe in the knowledge they only have to speak to any member of staff if they have
any concerns.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you so much for taking the time to review our home. We're so pleased as a home the activities are welcomed and enjoyed by our residents.


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Review from G W (Friend of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home.
The staff are exceptional, regardless of department. From management, nursing, carers, entertainment, cleaners and kitchen, I have absolutely no issues.
Always helpful and friendly the staff are always there for the residents, whatever their needs.
I couldn't ask for a better
care home for my friend.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for such a nice review! We really appreciate your kind words, and are pleased you are such a big part of our community here.


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Review from D B (Husband of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind compassionate staff who create a family atmosphere and will do anything possible to help both residents and visitors.
Access to the home is excellent with adequate car parking.
There are frequent activities involving both residents and visitors with lots of themed days.
In all an excellent
place for your loved one to spend there final days.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for taking the time to leave us such a kind review. We're so pleased you're happy with the facilities and entertainment/activities in our home.


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Review from Rachel B (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spencer Grove Care Home is amazing and all the staff that work there are one big loving family. When my father was poorly and we needed urgent care the manager and her team came to my rescue. Dad moved into the home same day and he settled in from day 1. They helped my dad get mobile again and when
I visited him he always had a smile on his face. The staff also welcomed me on my visits and also had time to update me on dad.
The rooms are clean and large with different areas for my dad to visit the day room/café and bar.
I now have the comfort of knowing how good they are and if needed would be happy for my dad to stay again.
Thank you for all you do you are amazing and this is how care homes should be run 'Home from home'.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you, this is such a lovely and kind review. We're so pleased Dad was so quick to settle with us, and that we made his experience a good one.


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Review from Caroline H (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care my Dad is receiving at Spencer Grove. I feel confident that he is well cared for and if there are any issues, communication is great. There are a lot of activities which Dad has benefited from, as well as the company of the carers and other residents.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for taking the time to leave us a review. We're pleased you're happy with the care dad receives.


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Review from Paul H (Son-in-law of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is warm and welcoming, as are the staff who have become like a second family. My mum-in-law is always at pains to tell you how happy and contented she is. A great deal of effort goes into keeping the residents occupied and stimulated. With the recent addition of the new Market Hall, where there's
a bar, a post office and a number of craft and activity stalls, it really is a lovely place for her to be.
Meals are well presented and varied with themed menus on special dates and dishes to suit every taste. After a shocking illness which prepared the family for the worst, it's great to see her still getting involved with day-to-day events, almost 2 years later. A great testimony to the care she receives.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for leaving a lovely and thoughtful review of our home.


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Review from Ruth T (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spencer Grove Care Home has a very friendly, homely feel and is clean and well looked after. All the staff are really friendly and helpful and take an interest in the people they care for. Mum looks forward to her meals which she always seems to enjoy. There is planned entertainment to join in with
and numerous games and craft activities all around the home. Mum has settled very well and is happy.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for your kind words. We're so pleased you're happy with mum's care and our facilities.


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Review from Hannah G (Granddaughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spencer Grove Care Home in Belper, is in my opinion, the best there is. My nan has been a permanent resident there since September last year, the very thought of her going into a care home filled me with dread that was until I visited Spencer Grove, the staff were absolutely lovely and friendly. The
home is modern and extremely clean. The residents are very well looked after and cared for, I get regular updates regarding my nans well being. Apart from this she excitedly tells me when I visit all about the different activities she's taken part in which is really nice for her for example quizzes, bingo, skittles, arts and crafts, tv/dvd watching, nights at the pub, singing the list is endless. So a big thank you to all the hardworking staff at Spencer Grove for everything you do for us as a family but especially the great care you as a home provide for my nan.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for leaving a really thoughtful review of our home. We're so pleased gran is enjoying her activities and that you are happy with the care she receives.


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Review from I R (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Spencer Grove Care Home has made, what was quite a traumatic experience for our family, an easier transition from caring for our mother at home to suddenly having to accept that she needed full time nursing care. The nursing staff have accepted our mother (although she has been quite difficult
at times) and worked with us all to make her time at Spencer Grove as comfortable as possible. Communication has been fantastic all of the way with phone calls from the home if/when there have been any changes in our mothers condition.
I would and have already recommended Spencer Grove to anyone finding themselves in our position.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you so much for leaving such a kind and thoughtful review of our home. We're so pleased you're happy with the care mum receives.


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Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Spencer Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.954 for Spencer Grove Care Home is calculated as follows: ( (627 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 654 Ratings = 4.954

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Spencer Grove Care Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Samantha

Samantha Annable

Job Title: Registered Home Manager

Joined: 2021

Samantha began her career at the Milford Care group as a kitchen assistant when she was just 13. In 2018, Milford Care invested in Samantha’s future with the company by sponsoring her to follow her dream of becoming a Nurse Associate. After 3000 hours of placement and exams to become a registered nurse, Samatha passed with flying colours and continued her career in the care home.


After becoming a nurse, Samantha decided to put herself forward for the role of Spencer Grove Home Manager. With her high levels of commitment, charisma, and unwavering positivity, Samantha achieved the role. Combined with her leadership experience, management skills, and 13 years of learning Milford Care inside out, it became apparent she was the perfect fit.


Frequently Asked Questions about Spencer Grove Care Home

What types of Care is Spencer Grove Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Spencer Grove Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Spencer Grove Care Home have?

There are 66 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Spencer Grove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Spencer Grove Care Home to the centre of Belper?

0.4 mile(s) as the crow flies, distance by road may be significantly further.