Spencer Grove Care Home

Springwood Gardens, Belper DE56 1RT
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10 98 Reviews
  • Spencer Grove Care Home, Belper
Spencer Grove has recently been rated ‘Outstanding’ by CQC – February 2020. The home provides unique facilities with the very best in comfort and care in a stimulating environment. Spencer Grove provides nursing and residential care and offers both long-term and short-term (respite) care.

All bedrooms offer en-suite facilities (some including wet room shower) and can be furnished to suit the needs of the residents. Spencer Grove also has residential 'Care Suites' - offering all the benefits of residential care but contained within a beautifully appointed apartment, most with stunning, elevated views of the surrounding landscape.

For those with a love of the great outdoors the beautiful south-facing rooftop gardens provide stunning views across the Derbyshire countryside and offer a wonderful place to relax.

But the heart of Spencer Grove is its people. Staff receive extensive training so that they can deliver the best service to residents. Many have NVQ Level 2 diplomas in health and social care and also receive specialist training in end-of-life and dementia care.

Their activity co-ordinators work alongside residents to design a varied programme of activities including armchair exercise classes, painting and crafts and pampering days. Spencer Grove Care Home has an onsite hair salon and twice-weekly visits from a local hairdresser. The home also has a chiropodist who visits every eight weeks.

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Care Provided by Spencer Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Samantha Annable (Registered Home Manager)
  • Admission Criteria
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (66)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2016
    • Number of floors: 4

Funding & Fees Guide for Spencer Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is open and no appointments are required. However, if you wish to speak to the Home Manager who arranges all admissions, she is available Monday - Friday 9am -5pm. The home also has a Deputy Manager and a Clinical Lead who are available to assist with queries.


  • Parking

  • Restricted onsite parking available.


Spencer Grove Care Home Reviews (98)

Total of 98, showing 21-40
10

Spencer Grove Care Home has a Review Score of 10 (9.954) out of 10, based on 55 reviews in the last 2 years. Over all time Spencer Grove Care Home has 98 reviews.

Overall Experience

  • 91
  • 7
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Date Published

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Review from Jim C (Son of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to visit, the whole site is clean and well maintained and the staff are so welcoming and friendly, like visiting family. The new market street area is a great idea and has enhanced the experience.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for leaving a lovely review, we're so pleased you like the new Market Hall.


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Review from N B (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my father had a seizure the staff were so kind and helpful keeping me up to date with how my dad was and about any developments on his care after he had been seen by medical professionals.
When we got to the home later that day, again all staff very kind and helpful, showing the upmost care
and concern for the well being of my dad.
Asked us what we thought and felt and showed us respect and kindness from all staff members.
They came and checked in on dad several times while we were there.
Thank you to all Spencer Grove Care Home staff.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you so much for your kind words and thank you for taking the time to review our care home.


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Review from Gillian H (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to have a growth removed from the side of her face right next to her eyelid which necessitated an operation under local anesthetic and a skin graft. When she'd had this done her face looked a real mess and we were worried that it might not heal. When I visited Mum at Spencer Grove Care Home
a week or so after the operation her face had completely healed and you wouldn't even know she'd had anything done. This was due in no small part to the fantastic care she received from the staff at the home and in particular the nursing staff.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for leaving such a kind review of our nursing staff. I will pass your message onto them. Thank you for taking the time to review our home.


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Review from B C (Son of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and attention that the staff at Spencer Grove give to the residents. I am very happy to recommend Spencer Grove as an excellent care home. The staff are all very friendly and treat the residents in a happy, friendly and caring manner.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for taking the time to leave us a review, and for your kind words.


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Review from S C (Daughter-in-law of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spencer Grove Care Home is a lovely clean, warm and welcoming place to visit. The staff are all friendly people who have time not just for the residents but the family members as well, they keep you well informed of all the activities they have been doing with the residents.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for taking the time to leave a lovely review about our home.


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Review from M S (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well-appointed. All staff including but not limited to - nursing, cleaners, kitchen, medical, office, and maintenance are friendly, polite, respectful, caring, and friendly. The home is always clean and tidy. The food looks good and smells good and is obviously enjoyed by the residents.
The staff put a lot of time and effort into enriching the lives of the residents. The home has a full calendar of activities for the enjoyment of residents, their families, and friends. There are strong links with the local community, with many individuals/organisation

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for leaving a lovely, and thorough review. We're so pleased our efforts with stimulating our residents with fun-filled days get noticed. I will pass on your kind message to the staff.


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Review from M C (Son of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spencer Grove is a fantastic care home with very professional and attentive staff. From when we first visited to when my mum became a nursing resident they were very supportive. I couldn't recommend it more highly.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for your kind words, and for taking the time to leave us a review.


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Review from J H (Daughter of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After Dad passed away at Spencer Grove Care Home (from terminal cancer 2016), I was surprised that Mum would choose the same home, when she received an end of life diagnosis. My surprise was only down to the association but I needn't have worried. From the day she arrived, in mid-January 2023, she was
cared for so well that end of life was no longer on the cards and she has thrived. She is so much happier and healthier thanks to the care and support she receives in the home. The team is a second family, for both of us really, from the front office, through housekeeping, carers and the nursing team, I feel welcomed and Mum feels at home. I can't recommend them highly enough.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for your kind words, it's been a pleasure welcoming both you and Mum to our family.


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Review from Andrew W (Husband of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the end of August 2024, my wife has been a permanent resident of Spencer Grove Care Home following a year of regular respite stays.
I visit regularly and am always impressed by the cleanliness of the home and by the helpful and friendly members of staff, from the management team, all the nursing
team and all the carers.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for taking the time to leave us such a lovely review.


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Review from Joanne B (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has always been happy at Spencer Grove Care Home. She settled in really well and was warmly welcomed.
The staff are always friendly and approachable and there is plenty of entertainment from both outside and from internal staff.
The building is very clean and well decorated with modern facilities,
including a garden area and a recently renovated pub/communal area.
I would definitely recommend Spencer Grove to anyone who is having to put an elderly relative into care.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for leaving such a lovely review about our home. We're super proud of what we do, and we're so pleased you feel this way. It's a pleasure looking after Mum and we're thrilled she's so happy here.


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Review from Jo S (Friend of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I instantly get a homely feeling when entering the building. I have visited my friend at the home for many months and the care, compassion and friendliness shown to my friend is excellent. As a visitor, I'm always made more than welcome and often have a laugh with the wonderful staff.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for leaving such a lovely review about for your kind words. I have passed your kind words on to the staff.


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Review from J M (Friend of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, lovely atmosphere and always lovely seasonal decorations.
Lots of activities and patient interaction, lots of crafts equipment and games, the meals look really good and they have even opened a pub for the residents.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for your kind words, we're so pleased our efforts are recognised. Thank you for also taking the time to leave us a review.


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Review from S S (Daughter of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spencer Grove is just amazing.
They looked after my father with such great compassion, and care and made his time there feel like a home from home. When he sadly passed earlier this year you could feel their genuine comfort in this difficult time.
Luckily for us, Mum was also a resident so was able
to spend time with Dad.
Thank you to all the staff you always go above and beyond.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for your kind words about our staff, and thank you for taking the time to leave us a review. I have passed on your message to them.


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Review from Elaine W (Niece of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Why I picked August it's my Aunty's birthday and the kitchen staff made her a birthday cake, wonderful people. The carers are brilliant with all the residents man or lady. The office staff always say hello when I come through the door and if I need to know anything they will tell me. The nurses are
totally amazing with the residents if I am worried about my Aunty they put my mind at rest. If I have missed anyone I am sorry.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for your kind words about our team.


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Review from F R (Granddaughter of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care offered to my grandmother, we are made to feel very welcomed by all members of the staff. Very clean home and amazing activities are offered to the residents throughout the day. Home-cooked meals that look and smell beautiful.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for your kind words about our team.


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Review from Tracy B (Daughter of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed into Spencer Grove in September, the room she resides in meets all her needs and is very homely, she has settled in very well.
The management are always available if anything needs discussing, All caregivers are very attentive to all resident's needs.
Overall they all go above and
beyond to ensure residents' wellbeing, safety and comfort are always their priority.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for your kind words about our team.


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Review from Jason L (Son of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

5* service, outstanding care home. Cannot fault a thing. The care staff, kitchen, domestic and management have all been fantastic. When you are going through such a tough time they have made it bearable every step of the way.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you Jay for your kind words. We have enjoyed getting to know all of you and welcoming you to our Spencer Grove family. All the best Samantha.


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Review from Stephen B (Son-in-law of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to our mother was exceptional. Towards the end, Mum had a lot of additional needs, but she was always treated with kindness and courtesy, as were we when we visited. This applies to all the staff; nursing, catering, domestic, management, and admin.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for your kind words, and for taking the time to review us.


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Review from A C (Friend of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend on the residential floor who I visit. I'm so impressed by the staff that I come across, they are so friendly, helpful, kind and caring and it's great to see. My friend always looks so happy and comfortable, the food always smells good and her room is so lovely.
Nothing is too much
trouble for any of the staff.

Reply from Samantha Annable, Home Manager at Spencer Grove Care Home

Thank you for your kind words, and for taking the time to review us.


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Review from M B (Son of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spencer Grove provided excellent care for my mum. The staff have been fantastic, I couldn't think of a better place for her to be, the care was outstanding. Thank you.

Reply from Donna Annable, Hospitality Manager at Spencer Grove Care Home

On behalf of the Home Manager and staff thank you for your review and kind words.


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Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Spencer Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.954 for Spencer Grove Care Home is calculated as follows: ( (627 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 654 Ratings = 4.954

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Spencer Grove Care Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Samantha

Samantha Annable

Job Title: Registered Home Manager

Joined: 2021

Samantha began her career at the Milford Care group as a kitchen assistant when she was just 13. In 2018, Milford Care invested in Samantha’s future with the company by sponsoring her to follow her dream of becoming a Nurse Associate. After 3000 hours of placement and exams to become a registered nurse, Samatha passed with flying colours and continued her career in the care home.


After becoming a nurse, Samantha decided to put herself forward for the role of Spencer Grove Home Manager. With her high levels of commitment, charisma, and unwavering positivity, Samantha achieved the role. Combined with her leadership experience, management skills, and 13 years of learning Milford Care inside out, it became apparent she was the perfect fit.